Customer Ratings & Reviews
- Model:
- 77-91247
- SKU:
- 6525850
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Symmetry Series Soft Shell for Samsung Galaxy S23 Ultra, particularly its protective qualities and the phone's maintained camera quality. Users appreciate the case's fit, design, and ease of use, along with its color retention and elegant appearance. Some customers feel the case is a little pricey and would prefer it to include a screen protector, while others appreciate that it is not too bulky.
This summary was generated by AI based on customer reviews.
Doesn't Protect the Lenses
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm returning this product. It doesn't protect the lenses. Too expensive!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Jenny! We apologize for the disappointment with the product. While it sounds like you have remedied this via return to the place of purchase, please know our Customer Service Team is always happy to answer any questions or assist with product needs.
Dookie
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't fit right and the buttons rattle around. There are much better cases out there for less money.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you experienced a fit issue with the Symmetry Series case for your S23 Ultra device. We have a great warranty and we would be happy to help with the issue you experienced. Please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Gets yellow too fast only 1 month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having this for only a month it started grtting yellow on the sides. Thats not a good sing so i had to return it .
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're so sorry to hear about your experience with the Symmetry Series Clear case for your Galaxy S23 Ultra. We get how that can be a bit disappointing. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. It sounds like you've already made the choice to move on from this case, but please don't hesitate to give our customer service team a call at 1-855-688-7269 with any questions or if we can be of any additional help to you.
Best,
OtterBox Customer Support
Did not protect my phone.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My phone fell, screen cracked. What was the point of this then.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this case and purchased a similar, better, cheaper one. I've previously gotten this same case for my Note 20 ultra and loved it (besides the yellowing) but this new version is alot more flimsy, does not fit snug, is more of a cloudy white color instead of a clear glitter, and the buttons move. Did not like this case at all! Definitely not worth $50!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're so sorry to hear the Symmetry Series Clear case for your Galaxy S23 Ultra wasn't quite what you were hoping for, especially if you were such a big fan of this case in the past. Although the case may seem thin to you, we've thoroughly drop tested and confirmed it offers a DROP+ rating 3X the military standard. We specifically designed this case to be seamlessly compatible with your exact device, so any fit issues are definitely unexpected.
As far as pricing goes, we think the cost of the unit is well worth the high-caliber protection, outstanding customer service, and limited lifetime warranty that all come along with the product. We sincerely appreciate you taking the time to share your thoughts on this case with us though. It sounds like you've already made the choice to return this case, but please don't hesitate to give our CS team a call at 1-855-688-7269 with any questions or concerns.
Warm regards,
OtterBox Customer Support
POOR QUALITY FOR BUTTER FINGERS
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality do not buy!! I had this case for a couple weeks and the first time i dropped my phone my screen shattered! Buy outter box defender pro series. It is worth it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Anthony! We are so sorry to hear that you experienced a device drop resulting in device damage. We're glad to hear you found the Defender Pro Series! Should any questions or needs arise with your case, please do not hesitate to reach out to our Customer Service Team as we are most happy to help!
Turned Brown in months!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing was great for a few months. After a short time, it started getting yellow, particularly around the sides/edges. Now it is a dark brown after less than 10 months of use! Ridiculous, especially for the $50 I paid!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Stephanie! We are so sorry to hear that you experienced a discoloration issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation as we have a great warranty.
- Cons mentioned:Price
Bulky
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thick, heavy, finger print easily. Also expensive!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We apologize if the Symmetry Series case for your Galaxy S23 Ultra wasn't quite what you were hoping for. However, this case features our sleek and lightweight design, so this is a bit surprising to hear. Is there a chance you received a different case other than our Symmetry Series?
We do recommend the occasional case cleaning with warm water and mild soap to keep things looking fresh. And as far as pricing goes, we think the cost of the unit is well worth the high-caliber protection, outstanding customer service, and limited lifetime warranty that all come along with the product. We sincerely appreciate all your feedback here though and we'll be sure to pass your thoughts along to our design team for you. Please give our CS team a call at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Best,
OtterBox Customer Support
Phone protection needed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case was not protective for the phone or camera.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case does not cover edges on screen. SCREEN IS HIGHER THAN CAZE.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you are experiencing an issue with your case! The Symmetry Series is designed to have a sleek profile, but also has raised edges to keep your screen off of surfaces. Our great CS Team is most happy to troubleshoot and remedy this issue with you! Please give them a call at 1-855-688-7269.
Poor quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stains easily and it doesn't hold up to everyday use.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you experienced a discoloration issue with your case. We have an amazing warranty and we are happy to assist! Please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Soso
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't really protect the front screen but it's cute
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! We're happy to hear the Symmetry Series case for your Galaxy S23 Ultra has been fitting your style. We apologize if the case design wasn't necessarily what you were expecting though. We include those raised edges around your screen and camera to assist with drop protection, but we apologize if this feature isn't quite cutting it for you. We'll be sure to share your feedback with our design team for you though. Please don't hesitate to give our CS team a call at 1-855-688-7269 with any questions or if you'd like to chat about this further.
Best,
OtterBox Customer Support
2 week old phone, screen scattered
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using my phone for less than 2 weeks. Tonight it dropped from less than 4 feet. My screen is now shattered and i have pink and green lines down my screen. I also have a zagg screen protector. So much for drop protection
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your unfortunate experience with the Symmetry Series case for your Galaxy S23 Ultra. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
Not protective at all!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a case to keep your phone protected from shatter or cracking, this is not the case for you. My phone cracked just after 3 weeks of having it with this case one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Shalina! We're so sorry to learn about your discouraging experience with the Symmetry Series case for your Galaxy S23 Ultra. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give our CS team a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
No screen protector
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its slim tight fit but no protection for my screen I end up cracking my screen second day of having the $1,100 phone..
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your unfortunate experience with the Symmetry Series Clear case for your Galaxy S23 Ultra. You're correct in saying this case doesn't feature a built-in screen protector, but it does have raised edges around your screen and the case pairs seamlessly with any of our trusted screen protectors for some additional protection.
While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
Bad case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox is a great phone case company but this one in particular very cheap and bad quality turned yellow in less then a week
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're very sorry to hear the Symmetry Series Clear case for your Galaxy S23 Ultra wasn't quite what you were hoping for. We understand how that can be a disappointing experience. Although the case may seem thin, we've thoroughly drop tested and confirmed it offers a DROP+ rating 3X the military standard. As far as any yellowing goes, there are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. No need to worry though. If you're in need of a new case, we'd be more than happy to look into your warranty replacement options. Just give our friendly Otters a ring at 1-855-688-7269 and they'll be able to assist you further.
Best,
OtterBox Customer Support
Bad case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this! In l than a month the case started yellowing/browning. Sadly i wasn't able to exchange.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Yikes! We're so sorry to hear about your disappointing experience with the Symmetry Series Clear case for your Galaxy S23 Ultra. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. There's no need to worry though! We have our fantastic product warranty in place for when something unexpected like this happens. Please give our awesome Otters a ring at 1-855-688-7269 and they'd be glad to go over your case replacement options with you.
Best,
OtterBox Customer Support
Turning yellow after 1 month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turning yellow after 1 month of use. I tried cleaning it but it didn't work .
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're very sorry to learn about your disappointing experience with the Symmetry Series Clear case for your Galaxy S23 Ultra. We understand that you expect better out of your OtterBox. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay.
There's no need to worry though! We have our fantastic product warranty in place for when things go sideways like this. If you could please give our awesome Otters a buzz at 1-855-688-7269, they'd be more than happy to look into your case replacement options with you.
Best,
OtterBox Customer Support
Case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality in less than a week it turned yellow and cracked in one corner
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Albert! We're sorry to learn about your disappointing experience with the Symmetry Series case for your Galaxy S23 Ultra. We know that you expect more longevity out of your OtterBox. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay.
There's no need to worry though! We have our amazing product warranty in place to keep you covered when things go sideways like this. Just give our awesome Otters a call at 1-855-688-7269 and they'd be more than happy to help get the ball rolling on your replacement case.
Cheers,
OtterBox Customer Support
Junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly made and offers no protextion yo the sides of the screen just the top and bottom
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! So sorry to hear the Symmetry Series case for your Galaxy S23 Ultra wasn't quite what you were hoping for. We include those raised edges on this case to assist with drop protection, but we apologize if you didn't find them sufficient. If you're looking for a bit more protection, we'd recommend pairing this case with one of our trusted screen protectors or checking out our Commuter Series or Defender Series cases right here on Best Buy's website. We appreciate you taking the time to share your thoughts on this case with us though. Please feel free to give our CS team a call at 1-855-688-7269 with any questions or concerns.
Best,
OtterBox Customer Support