Customer Ratings & Reviews
- Model:
- 77-91247
- SKU:
- 6525850
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the Symmetry Series Soft Shell for Samsung Galaxy S23 Ultra's protective capabilities, camera quality, and overall fit. Many appreciate the design, ease of use, and the variety of colors that remain vibrant. Some customers feel the case is a bit expensive and would prefer it to include a screen protector, while others find the case to not be too bulky.
This summary was generated by AI based on customer reviews.
No screen protector
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its slim tight fit but no protection for my screen I end up cracking my screen second day of having the $1,100 phone..
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your unfortunate experience with the Symmetry Series Clear case for your Galaxy S23 Ultra. You're correct in saying this case doesn't feature a built-in screen protector, but it does have raised edges around your screen and the case pairs seamlessly with any of our trusted screen protectors for some additional protection.
While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
Bad case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox is a great phone case company but this one in particular very cheap and bad quality turned yellow in less then a week
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're very sorry to hear the Symmetry Series Clear case for your Galaxy S23 Ultra wasn't quite what you were hoping for. We understand how that can be a disappointing experience. Although the case may seem thin, we've thoroughly drop tested and confirmed it offers a DROP+ rating 3X the military standard. As far as any yellowing goes, there are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. No need to worry though. If you're in need of a new case, we'd be more than happy to look into your warranty replacement options. Just give our friendly Otters a ring at 1-855-688-7269 and they'll be able to assist you further.
Best,
OtterBox Customer Support
Bad case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this! In l than a month the case started yellowing/browning. Sadly i wasn't able to exchange.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Yikes! We're so sorry to hear about your disappointing experience with the Symmetry Series Clear case for your Galaxy S23 Ultra. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. There's no need to worry though! We have our fantastic product warranty in place for when something unexpected like this happens. Please give our awesome Otters a ring at 1-855-688-7269 and they'd be glad to go over your case replacement options with you.
Best,
OtterBox Customer Support
Turning yellow after 1 month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turning yellow after 1 month of use. I tried cleaning it but it didn't work .
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're very sorry to learn about your disappointing experience with the Symmetry Series Clear case for your Galaxy S23 Ultra. We understand that you expect better out of your OtterBox. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay.
There's no need to worry though! We have our fantastic product warranty in place for when things go sideways like this. If you could please give our awesome Otters a buzz at 1-855-688-7269, they'd be more than happy to look into your case replacement options with you.
Best,
OtterBox Customer Support
Junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly made and offers no protextion yo the sides of the screen just the top and bottom
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! So sorry to hear the Symmetry Series case for your Galaxy S23 Ultra wasn't quite what you were hoping for. We include those raised edges on this case to assist with drop protection, but we apologize if you didn't find them sufficient. If you're looking for a bit more protection, we'd recommend pairing this case with one of our trusted screen protectors or checking out our Commuter Series or Defender Series cases right here on Best Buy's website. We appreciate you taking the time to share your thoughts on this case with us though. Please feel free to give our CS team a call at 1-855-688-7269 with any questions or concerns.
Best,
OtterBox Customer Support
Case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality in less than a week it turned yellow and cracked in one corner
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Albert! We're sorry to learn about your disappointing experience with the Symmetry Series case for your Galaxy S23 Ultra. We know that you expect more longevity out of your OtterBox. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay.
There's no need to worry though! We have our amazing product warranty in place to keep you covered when things go sideways like this. Just give our awesome Otters a call at 1-855-688-7269 and they'd be more than happy to help get the ball rolling on your replacement case.
Cheers,
OtterBox Customer Support
Accessories
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box is junk and does not keep my pho e safe from breakage
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sad to hear your Galaxy S23 Ultra suffered from such damage under the watch of one of our Symmetry Series cases. With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. While we cannot extend our warranty to your device, as we are not the manufacturer, we would love to send you a brand-new case so you can get a fresh start once your phone is repaired.
Just give us a ring at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Support
- Pros mentioned:Protection
Clear Case: Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Protects device and has great grip, does not slide out of your hands. The clear case allows you to display your phone. Love this case and recomments.
I would recommend this to a friend - Pros mentioned:Ease of use, Protection
Mr Cee
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product.easy to handle and protects my phone
I would recommend this to a friend - Pros mentioned:Protection
Best slim case on the market!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best case I have used for my whole family's cell phones with the ultimate protection in a slim case..i wouldn't recommend it if I didn't believe in it.
I would recommend this to a friend - Pros mentioned:Protection
cell phone protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it is thin and light weight but has maximum protection. i like it
I would recommend this to a friend - Pros mentioned:Protection
Best phone ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and great product and great product i can say it a million times it is worth buying it
I would recommend this to a friend - Pros mentioned:Camera quality
Great case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sturdy case. Although it feels soft to the touch it snaps onto your phone giving good security
I would recommend this to a friend - Pros mentioned:Fit
It just wirks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It fits perfectly and looks great. What more do you need?
I would recommend this to a friend Ok case...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A bit flimsy, n unsure how long it will last near ports before it breaks. N if dropped accidently will it hold up to keep cell phone secure? Not a great Otter, had better for same price lasting years til I traded up...this is cheaply made.
No, I would not recommend this to a friendAwesomeness
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesomeeeeeeeeenesssssssssssss Sales person was amazing and very helpful!!!!!!!!
I would recommend this to a friendBest buy at Best buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soft but durable best buy for the money would recommend for anybody
I would recommend this to a friendgalaxy s23 ultra unlocked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is an amazing phone! exactly what I expected!
I would recommend this to a friendPhone cover
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and value. Iam happy with my purchase
I would recommend this to a friendDisappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing. I had high expectations for this case, loved my old one. This one is going back the screen sits higher than the case. That's not the protection that one would expect from Otter box.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .So sorry to hear about any disappointment you've had with the Symmetry Series case for your Galaxy S23 Ultra. This case does feature raised edges to help protect your camera and screen though. Are you using an added screen protector on your device? That piece can cause there to be less space with the raised edges. We sincerely appreciate your feedback on this case though and we'll make sure to share your thoughts with our design team for you. Please don't hesitate to give our customer service team a call at 1-855-688-7269 with any questions or concerns.
Warm regards,
OtterBox Customer Support