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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 363 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

68%
would recommend
to a friend

Customers are saying

Customers frequently mention the Thin Flex Series Carrying Case's excellent protection and ease of use. Many appreciate its design and the grip it provides, making it easy to handle. However, some customers express concerns about the case's fit, its perceived quality, and the durability of its color and adhesive. A few also comment on the case's thickness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 363 reviews
  • Rated 1 out of 5 stars

    Buyers remorse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wish i didnt buy this. I had to replace it four times in one year. It also went through a design change that didn't do anything flattering. A lifetime warranty is nice, but when you have to pay 10 bucks to use it...

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Marcus! We are so sorry to hear you experienced an issue with your case and needed to use the warranty replacement. Whenever you experience a question or need associated with your case, please reach out to us, as we are always happy to help! OtterBox

  • Best Buy Employee

    Rated 2 out of 5 stars

    This case is the worst case ive ever used

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't feel "correct" in a sense. The case constantly cuts into my hands.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that you are experiencing tactile discomfort with this specific case. Our amazing CS Team would be more than happy to help you out further. Please give them a ring at 1-855-688-7269. OtterBox

  • Rated 5 out of 5 stars

    Just get this case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox is worth the price, I always buy them. Think of it this way, why but such expensive phones then only get the cheapest thing you find online? This one also shows the color of the device nicely(bring that it's obviously clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gadget

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price...great buy for the money.............

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ehhhh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is Ok, my only issue it doesnt stay right, relies on sticky substance to not move around but still does, dont see it lasting long

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry you are experiencing undue mobility of your case on the device. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    Genius Design

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible design. Left side comes loose all the time and the adhesive tape sticks to the sim card slot and constantly pulls the sim card out causing the phone to disconnect.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    My Wonderful Samsung ZFlip Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not be happier or more pleased than I am with my new, compact, easy-to-use Samsung ZFlip phone. It takes the BEST photos and has a larger, bright and colorful viewing surface.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased. For anyone who knows what it's like to have a tablet screen and be able to work anything on it, it's very good. I highly recommend it. PS. And the pictures come out super ok

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not for people with big thumbs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cut out for the side button is too small or the case is too thick. It makes using the side button nearly impossible for someone with big fingers. Also doesn't stay attached to the phone like you would expect from Otterbox. Would not recommend this case; especially for the price.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry you are experiencing an issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Samsung Galaxy Z Flip5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is in love with his new Samsung Galaxy Z Flip 5 phone. It is stylish, the specs are great. It just what the do tor order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone. Bought for wife and she is obsessed. She can place it in her pockets wihout falling. Can watch movies in front screen (folded) without opening phone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked this case in the beginning but soon after a week or two the stickies from the case weren't staying on the phone to where i had the front part of my case fall off and i now only have the back cover on. I wish they made just a snap on case but they all have that sticky feature.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Andrew! We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 2 out of 5 stars

    Not the best cover.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The back keeps falling off. Find a better one than this.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 3 out of 5 stars

    Otter Box 1

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slips off to easily. When phone closed,it is not easy to use thumb.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We are so sorry to hear you have experienced a few issues with your case over time and with use. Please reach out to our CS Team by phone or via chat, and we are happy to help with this as we have an amazing warranty! OtterBox

  • Rated 3 out of 5 stars

    Flip not for me

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a device the phone is excellent, but as much as I wanted to like the form, the Flip is just not me

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Z flip5 cover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won't stay on phone for the quality the price i paid was way too much

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you are experiencing an issue with the case staying on the device. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Cute phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice, fun, cute and different. Wanted something different and innovative. Everything else just seemed the same.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 2 out of 5 stars

    Case

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're not good for me i dont like the fact the are in two parts

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you do not care for the style or construction of the Thin Flex Series case. If you are experiencing an issue with the case, we do have a great warranty. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Otter Box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box phone case i purchased is awesome. I have dropped my phone at least three times on concrete since purchasing this case and there is no damage to my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the phone Love the images it does good memorie storage Love the screen on the front

    I would recommend this to a friend