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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 363 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

68%
would recommend
to a friend

Customers are saying

Customers frequently mention the Thin Flex Series Carrying Case's excellent protection and ease of use. Many appreciate its design and the grip it provides, making it easy to handle. However, some customers express concerns about the case's fit, its perceived quality, and the durability of its color and adhesive. A few also comment on the case's thickness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 363 reviews
  • Rated 5 out of 5 stars

    well protected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive bought the cheaper ones and thinner hard plastic. they worked but i think this case being a little more bulky will provide better protection

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average at best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the worst but not the best either gives no protection to the side of the phone

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, AJ! If our Customer Service Team may answer any product questions or do any troubleshooting in regard to your Thin Flex Series case, please give our CS Team a call at 1-855-688-7269 and we are happy to assist! OtterBox

  • Rated 5 out of 5 stars

    10/10 would buy again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top quality product for a great price. Serviced by professionals! Mam if only won a 400 dollar best buy gift card so i could buy another one ;)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Snatch one up if you get a chance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in great condition and works amazing, best phone ive.had and cant beat the deal on it being a refurbished modle.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Expensive and mediocre

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is flimsy and doesn't extend very far past the camera or screen.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Devonte! We hope you enjoy the Thin Flex Series case for your ZFold5 as you use it to protect your device! Should any questions or concerns arise regarding the case, please give our CS Team a call at 1-855-688-7269 and we are happy to help. OtterBox

  • Rated 3 out of 5 stars

    Z Fold 5 Phone Cover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not sturdy like other Otter products. I expected better quality.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We hope with with time and use the case grows on you as it provides great protection for your device. Please give our CS Team a call should and questions or needs arise, at 1-855-688-7269, and we are happy to help! OtterBox

  • Rated 2 out of 5 stars

    Don't buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt stay on phone. Slides off phone in pocket..

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that you are experiencing an issue with the case sliding off of the device in your pocket. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Fits perfectly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly. Was a bit confused about installing it then noticed the pull tabs to expose the rubber grips. Stays on unless you really try to pull it off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great! It makes the phone look fantastic. Feels great, too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does NOT stay on.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second Otterbox Thin Flex case I have purchased. While the first one fit so snugly that I could add a lanyard at the charging port, this one does not stay on at all. The adhesive does not grip the phone what-so-ever. Disappointed.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that you are experiencing a fit issue with your Thin Flex Series case. We are most happy to get a warranty replacement in order to restore the snug fit you previously enjoyed. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Excellent product!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very durability and i love it!!!!! Would recommend thus product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 months and its still good. Most of them stop sticking to the phone very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outta box case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is thin, and it fits very well on the Z Fold 5. I recommend this product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm just not really thrilled with the plain white one

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Nicole! We apologize that the product is not all you had hoped for. Please give our CS Team a call at 1-855-688-7269 and we are happy to see how we can assist and potentially make the situation better for you. OtterBox

  • Best Buy Employee

    Rated 5 out of 5 stars

    Works good

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a middle of the lin case, something to use in the meantime while other cases are being released. Notheless its an amazing case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy and cute. Nice to see an otterbox that's functional and stylish!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving this phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I moved on from iphone after years of having one so far i have been loving my z flip. The customization is the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Where to get it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A got what i need since it was a new release from samsung phone not other place had a cover for my flip 5 except best buy thanx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rudys galazy fold 5 case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product , love the style and quality of the fitting on my new phone , i highly recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Z flip otterbox case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with otterbox case for my phone. The case works very well.

    I would recommend this to a friend