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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 363 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

68%
would recommend
to a friend

Customers are saying

Customers frequently mention the Thin Flex Series Carrying Case's excellent protection and ease of use. Many appreciate its design and the grip it provides, making it easy to handle. However, some customers express concerns about the case's fit, its perceived quality, and the durability of its color and adhesive. A few also comment on the case's thickness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 363 reviews
  • Rated 5 out of 5 stars

    Zflip 5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The coolest phone I've ever had. Amazing features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item and great pricing. I received exactly what I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a nice lightweight case that protects my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good cellphone easy to use good store workers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Fan

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely Love it! Upgraded from a Samsung Galaxy Note 20.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Continually slides off.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Continually slid off. A case that continually slides off as you take it out of your pocket or just holding it is of no use to anyone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you experienced an issue with your Thin Flex Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    Otterbox

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time Otter Box failed me but there warranty is second to none in replacement

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints this product is durable and I recommend it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the $$$

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money, doesnt stay on, it was supposed to be new but received and used one, didnt have peel off sticker on the adhesive. Wouldnt recommend.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    FLIP CASE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case fir the Flip phone ...fits great looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice cover, durable and stable. will provide best protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer services was good and i will recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didnt like it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bulky. I ended up buying a different cover for my phone. The cover took away from the sleek design of the phone

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Brian! We apologize that the Thin Flex Series as not to your liking for your ZFlip5 device. If our Customer Service Team may assist with any questions, please do not hesitate to reach out as we are happy to help! OtterBox

  • Rated 1 out of 5 stars

    Terrible Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible Product for the price. Flimsy. Doesnt stay on and very thin for the price. Wouldn't recommend to my worst enemy.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Christopher! We are so sorry to hear that you are experiencing an issue keeping the case on your device. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Otterbox Thin Flex Series Carrying Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Carrying Case for Samsung Galaxy Z Flip5 phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well made

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was well made and very comfortable perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fits nicely

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits nicely. Case hasnt broken yet (1 monthso far)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of Money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage.The Bottom Part slips off. The Top Part fits good but you can not adjust ythe buttons on the volume

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst case I've ever owned the sticky tape didn't last 2 days so I returned to find something else

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you experienced an issue with the adhesive portion of the Thin Flex Series case. We do have a great warranty and replacing a product via warranty is an alternative option for a return, should that be helpful in the future. OtterBox

  • Rated 2 out of 5 stars

    Otter box for Galaxy X Fold 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box case have keeps falling off of the front screen and the bind on my brand new phone got scratched because the case doesn't protect it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you are experiencing an issue with the Thin Flex Series case. We have a great warranty and we would be more than happy to get you set up with a brand new case via warranty replacement to alleviate the issue you have experienced. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox