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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 359 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers frequently mention the Thin Flex Series Carrying Case's excellent protection and ease of use. Many appreciate its design and the grip it provides, making it easy to handle. However, some customers express concerns about the case's fit, its perceived quality, and the durability of its color and adhesive. A few also comment on the case's thickness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 359 reviews
  • Rated 4 out of 5 stars

    Phone safety

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone is protected it was easy to install just avoid getting the sode tape wet it will slip off but when dried will be secure again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    FLIP 5 CASE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality wise good one but not recommended one because it is damaging the small screen temper glass and detaches easily from phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Starting to yellow

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection wise it's great; but it is starting to yellow.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the discoloration issue you have experienced with your product! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Samsung phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It thick and sturdy. Easy to handle. It protects your phone with no problem.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually I'm a fan of Otterbox, but this case for the Galaxy Z Fold5 is terrible. Let me count the ways, One of the adhesive pads is placed over the SIM card door and will pull it open on occasion, disabling the network. The top potion kept coming off, so now I can't even use it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you have experienced an issue with your case. Please reach out to our Customer Service Team via chat, and we are happy to help with this! OtterBox

  • Rated 4 out of 5 stars

    Samsung flip 5 otterbox

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the flip 5 the case is okay it does its job and protects the phone except the top when folded

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Otterbox for Samsung ZFlip 5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too bad for "some" protection if you just got this phone and cant find a case andwhere else. Ended up ordering one from amazon that was $20 cheaper with way better protection. I love otterbox but i think they should rethink the design for especially more protection on the front screen.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you experienced an issue with the case and felt it was lacking in protection. We would be happy to chat about some additional case options we offer for this device, and we do have a great warranty for all of our products. Please give our CS Team a call at 1-855-688-7269 if there is anything we may help with regarding your case and protecting your device! OtterBox

  • Rated 3 out of 5 stars

    Awesome w/ some drawbacks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWESOME PHONE! Love the multi-tasking capability and durability has been way better than my zfold 4. Only reason this is getting a 3/10 from me is because of accessories. There just isnt enough out there for this phone to fully fit my day to day life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It does what it's suppose to do

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a case that wasnt bulky but protecting. Otterbox came through in the clutch. Great protection slim design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slim with Great Feel

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fitment for a slippery phone. If you're looking for a protective cover that is slim and easy to hold, this is it. Nice cover...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Galaxy Flip 5 Cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides pretty good protection but not as thick as my pervious otterbox covers for an S8 and I5. Definitely thinner material.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it it keep my phone very safe from breaking and easy to hold.and doesn't slip out of my hands

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case. Feels good in my hand and protects my Zfold 5. I recommend this phone case!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wonderful case for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful case if you are looking for a clear case to show off some extra pictures on the back. Only downside is the top of the case doesn't fit

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall case but it does move a little more than i would expect. One side stays on perfect and the other seems to be loose at times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great otterbox, good protection, works great and not bulky.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    2 Fold 5 otterbox thin flex

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sturdy case for my $1700 beast, provides non slip grip very useful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It was needed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does slip out from time to time. Yet not all the way out. I dropped my phone ant it was well protected.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this case because it look solid and great but it falls off very easily. The adhesive does not do a great job keeping this case on the phone and would slide amd fall off. Not a great case if it doesnt stay on to protect the phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you have experienced an adhesive issue with your Thin Flex case. We have a great warranty and we would be more than happy to get you a new case via warranty replacement! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 3 out of 5 stars

    Halfway works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The back half fit my phone very nicely but the front didn't have a hole for where the power button resides. I tried to cut it out but then it wouldn't stay clamped down so I ended up using the front half of my old case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation! OtterBox

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