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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 363 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

68%
would recommend
to a friend

Customers are saying

Customers frequently mention the Thin Flex Series Carrying Case's excellent protection and ease of use. Many appreciate its design and the grip it provides, making it easy to handle. However, some customers express concerns about the case's fit, its perceived quality, and the durability of its color and adhesive. A few also comment on the case's thickness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 363 reviews
  • Rated 2 out of 5 stars

    Not great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this case because it look solid and great but it falls off very easily. The adhesive does not do a great job keeping this case on the phone and would slide amd fall off. Not a great case if it doesnt stay on to protect the phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you have experienced an adhesive issue with your Thin Flex case. We have a great warranty and we would be more than happy to get you a new case via warranty replacement! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 2 out of 5 stars

    Didn't love it. Pretty chunky case.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't love it. Instructions weren't clear. No mention of removing the peel away covers on the grip strips that keep case on the phone. Thick and chunky. Protected ok. Just to big for my taste. Returned it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox basics

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Acts like the basic slim Otterbox cases. Doesnt adhere to the phone as well and can slide off relatively easily.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Halfway works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The back half fit my phone very nicely but the front didn't have a hole for where the power button resides. I tried to cut it out but then it wouldn't stay clamped down so I ended up using the front half of my old case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation! OtterBox

  • Rated 4 out of 5 stars

    Best protection retail has to offer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best case for the job, just keep in mind it doesnt have a spot for the galaxy pen and is kinda bland.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fits my new Samsung flip phone perfectly. Otter Box is the best when it comes to protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tareq

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best it Best Buy everything you could find there

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice cover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buen protector de celular se lis recomiendo. A la pebladilla alteradilla. NICE COVER..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me this phone provides exactly want I need for ease of carrying and use. It was easy to set up and begin using immediately. I am still learning how to use some of the new features. Some people complain that you need to use a 3rd party software to set up the small screen. I didn't fine that to be an issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally a LIGHT Otterbox case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always avoided Otterbox due to the heaviness of the cases; however, the Thin Flex case for the Samsun Galaxy Z Flip5 is perfect. It is light, easy to install and permits all of the phone buttons to function as intended. BTW, I previously purchased a different case but the top did not fit correctly - it was a relief to get the Otterbox!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for multitaskers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone/tablet. Exactly what you need if your a multitasking freak like me. No issues with anything yet. Imagine guessing in a few years the curve will crack. I recommend it to anyone. Upgraded from Google Pixel 7 Pro and had the Fold 3 which had software issues dealing with screen malfunctioning and curve cracking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy installation and it's a keeper

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sent my S22 Ultra to Samsung under the trade-program. It was in pristine condition because of the case and screen protector I used. When I received my Galaxy Z Fold 5, I sought out a case to protect the phone until the one I wsnted arrives in late September. I don't need it now, this Otterbox case afford me all the protection needed. It's a keeper.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fairly satisfied

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t snap in as tightly as I’d like but other than that it is my preferred case

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OtterBox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little heavier and bulkier than I would have preferred.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    "Reviewing the Samsung Galaxy Fold 5 Case:

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "The Samsung Galaxy Fold 5 case stands out as truly exceptional, marking it as one of the best available. Its remarkable design and functionality make it a standout choice for those seeking top-tier protection and style."

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great otterbox, good protection, works great and not bulky.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Got it while waiting for my UB Pro.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case for what it is. If it covered the hinge it would be perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Safety first

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Keeps my most expensive protected

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OtterBox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap feeling and when the glue becomes unsticky case falls off

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    NOT WORTH THE COST

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is not worth it. It only covers the corners. Not impressed. This should be maybe 20 bucks.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We hope that the Thin Flex Series case grows on you with time and with use. Please reach out to our CS Team by phone or via chat with any questions or needs that arise, and we would be happy to help! OtterBox