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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 359 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers frequently mention the Thin Flex Series Carrying Case's excellent protection and ease of use. Many appreciate its design and the grip it provides, making it easy to handle. However, some customers express concerns about the case's fit, its perceived quality, and the durability of its color and adhesive. A few also comment on the case's thickness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 359 reviews
  • Rated 3 out of 5 stars

    Meh purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a meh purchase. There are vetter products in the internet. Bestbuy usd to be a good reference on good products. Nowadays it's just a meh It works and does its job. but I believe they(bestbuy) can do better and offer even more options and better ones too. Like the heavyduty case and the one with a pen, etc.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We hope that the Thin Flex Series case grows on you with time and use and you are able to enjoy the protection and features if offers. Should any questions or concerns arise related to the case, please give our CS Team a call at 1-855-688-7269 and we are happy to help! OtterBox

  • Rated 2 out of 5 stars

    Should've spent the extra money on a better case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice as first, the case felt solid as its an otterbox which are known ti have heavy duty cases, but ever since i dropped my phone once the skinnier portion of the case now easily pops off. Its kind of annoying and dissapointing to say the least.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 4 out of 5 stars

    Store mgr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The store in California manager needs to work on her customer service etiquette

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung galaxy fold 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an amazing phone, i love the big screen when i need it, the front screen isnt super big which is bice when you are busy and only can use one hand to text. Camera is ok. Not the best but not bad. Only thing i wish was when i send and receive text from other andriod users it would show sent/read like all my other samsung device's did. But thats a little thing. I do miss my s pen like my samsung galaxy note 20 ultra.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy Z fold 5 is oke of the best gadget pf 2023

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome device i love it evryday more and more, its one of the best phomes i ever use amd am.very satisfied.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage. Came off after week

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started with a brand new phone. Wiped it down with wipes and microfiber. Installed case and left it on my desk for 24 like instructed. It didnt make it a week before it fell off. It is held on by adhesive. Dont buy

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you experienced an issue with your Thin Flex Series case. We have a great warranty and we would be most happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case fit easily and is quite protective I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case works great, able to wireless charge , and doesnt make the phone feel too thick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is the best ive dropped my phone multiple times and hasnt broke

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy fold 5 case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case fits great and easy to pop on and off love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter Box for Flip 5

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this bc I've had several Otter Boxes and have always been happy with them. The only thing that disappointed me this time was lack of color choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ilove it .It keeps my phone from slipping off of surfaces.And out of my hands

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flip phone protector

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects perfectly !!!!!!!!!!!!!!!!!!,!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I don't recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible design. Don't even get this phone, all cases are horrible

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case slides off and is already changing color.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you are experiencing a discoloration and slipping issue with your Thin Flex Series case. We have a great warranty and we would be more than happy to replace your case via warranty. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did drop my phone once it protected it no scratches ordents on my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was really good purchase battery last a lot longer and a lot more memory

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so thick and heavy that is ruins flup 5 experience. Also sharp edges are really unsafe. Fingerprint grove is terrible . I am returning this case tomorrow. I have been fan of otterbox cases but they clearly didn't know how to catch up with technologyl

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that the Thin Flex Series case for the Z Flip 5 device is not what you had hoped it would be. We do have an additional case option for this device, the Defender XT Series, becoming available in the near future. If we can assist further, please give our CS Team a call at 1-855-688-7269. OtterBox

  • Rated 5 out of 5 stars

    Indestructible Phone armor

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protection for my phone, as I can be very tough on my products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slime and compact

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PRODUCT HAS PROBABLY SAVED MY PHONE A FEW TIMES

    I would recommend this to a friend
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