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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 363 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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68%would recommend to a friend

Customers are saying

Customers frequently mention the excellent protection offered by the Thin Flex Series Carrying Case for Samsung Galaxy Z Fold5, along with its ease of use and slim design. However, many users reported issues with the case's fit and adhesive, specifically the tendency for the back to detach from the phone. Some also commented on the case's thickness and bulk.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 363 reviews
  • Rated 5 out of 5 stars

    Good case, adhesive a pulls on SIM tray

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sturdy case, purchased for wife. Only issues was the adhesive on the front case portion would pull the SIM card tray out and phone would say no SIM installed . Washed adhesive off that portion and problem solved. Could have been user error, not sure, but not a deal breaker

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter box for fold 5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels flimsy on the hinge side of the glass but its better than no case.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Case review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's nice but it'll tend to slide at times, but I'll protect your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Galaxy Z Fold 5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product, it is amazing! Its all you need for work, gaming, special projects, etc... its a productivity monster ready for whatever tasks you may have in a daily basis! I totally recommended. Great camera, great battery performance! Overall I give it 10/10

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It'll protect everything but the hinge.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The plastic felt a little cheap and was very bulky. It didnt cover the hinge so i would be very careful using this. I returned it once i ordered a Spigen case with hinge protection.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Solid case for a foldable phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good solid case and not bulky like other cases that cover the entire phone. However I get an error for sum tray open. It fits the need and no other issues. Just as a heads up it does not cover the spine of the phone. If you are looking to use the stylus then get the samsung case because it comes with the stylus amd case for $100 which is a good deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    otter box casing for samsung flip phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice protection for my samsung flip phone plus i can put our family picture at the back because its clear.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very good product, fit could be a little tighter

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    POOR QUALITY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was flimsy and did not offer much protection for such an expensive phone. This is not the quality product I was accustomed to getting from OtterBox. Bottom line, this is an inferior product, it slips off the phone easily, it does not allow for wireless charging and there is no protection for the screen. Maybe the Defender Series is a better options.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Rob! We are sorry you do not like the Thin Flex Series Carrying Case for your device. We hope over time you come to love your case for your device! If there is ever any problems with your case itself, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Otter Box review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. Easy to install. A little pricey but I got it on clearance.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The best I have found.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a short life span due to poor adhesive quality but it provides the best protection.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    ♥️OtterBox is #1♥️

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love OtterBox protective cases and always purchase one for my smartphones. So far, t OtterBox has never let me or my phones down. I always recommend OtterBox ♥️

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Typical OtterBox protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a solid case it protects the phone well. I usually buy my cases off of eBay but this phone came in quicker than I could order it. Again it's a solid case I just don't like paying this much for cases for phones.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Otterbox Flip5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slips off from time to time, even after removing the adhesive strips for sticking... Also this case is thinner than most "otterbox" products

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you are experiencing some slipping of your case. Should this issue continue, we have a great warranty and we would be happy to replace that case via warranty in order to alleviate the problem. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 3 out of 5 stars

    Don buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case keep fell off i do not recommend it to anybody to buy this product

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Andrew! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Rated 4 out of 5 stars

    Good case but not perfect.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another good solid case from OtterBox but it lacks any hinge protection and the edges are a little sharp. I only bought it so I could charge it wirelessly on my car mount.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone for my wife she loves it Easy to use better. Then iPhone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Presentation by staff members help me decide!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual there is concern when buying any phone featuring flexing! I am pleased to say it appears the addition of clear plastic borders offers an additional benefit. I am anxious to continue testing my FLIP PHONE.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good item good team

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    شريت Galaxy ZFlip5 عجبني برشا يقولو الي التصويرة متاعو مش باهية بالعكس عجبني وماندمتش إني شريتو... الفريق الي في Best by pentagon city ياسر باهي وعاونوني شكرا جزيلا

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Protects my phone from drops and scuffs

    I would recommend this to a friend
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