Customer Ratings & Reviews
- Model:
- TWINSPAIRKIT
- SKU:
- 10735695
to a friend
Very Disappointed Customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took over a month to receive this item. The Best Buy team was not very interested in expediting the item to complete the installation, so I was working with a makeshift refrigerator/freezer for a month. The corporate contact was no help whatsoever, she was terrible at communicating, not returning emails and phone calls.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, James C. Your comments are vital to us in improving future appliances. If you have any additional suggestions, comments, or concerns, please let us know by joining us via Live Chat on our website at https://www.frigidaire.com/en/ or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Poor experience technicians
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The marrying kit did not come with all the required parts so I needed to have a second one sent to me at the end all was returned due to Best Buy, not having the correct experienced technicians to do the install correctly
I would recommend this to a friendpoor customer service
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd kit ordered that i haven't received. I purchases my appliance 11 months ago and no installation appt. yet. I have made several calls and no appt. spoke with 2 supervisors and no outcome.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, SamanthaT! We greatly appreciate you taking the time to provide us with a review and for bringing this to our attention. Please accept our sincerest apologies for the inconvenience this may have caused you, as this is not the kind of ownership experience we want to leave you with.
If the appointment was provided by the local store where you purchased the kit, please reach out to their customer service for the installation. Please consult your freezer's warranty to verify if the installation for the pairing kit is included or can be covered. Should you need a copy of the aftermarket installation information on this paring kit, you may check out this link:
https://content.syndigo.com/asset/a23bda76-3a80-416f-a505-4529dd15bafc/original.pdf
If there is anything we can do to improve your experience or have any help needed, feel free to connect with us via Live Chat or on a call by dialing 1-800-374-4432, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you. ~Juan
Kit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are enjoying our Freezer they came and setup the pairing kit with no problem
I would recommend this to a friendMakes fridge freezer combo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.haven't installed yet. Looks like it should work and will look great.
I would recommend this to a friendHorrible customer service.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Frigidaire refrigerator and freezer are absolutely horrible and the customer service from Best Buy has been pathetic. I ordered this kit for my units, along with installation. I receive an email later stating they do not even carry the product, but yet my money was not refunded. Next thing I know I receive a text saying my installation was coming up and to agree to the time. I agreed, confused, but then we contact Best Buy to check and the customer service person said they do not carry this item, but yet we were not refunded. The "installer" shows up with the kit, but says he is not an installer. So now I have to figure it out on my own. This is pathetic customer service and scheduling. But it has been like this with both the refrigerator and freezer.
No, I would not recommend this to a friend
