Customer Ratings & Reviews
- Model:
- NN-SN66QS
- SKU:
- 6580660
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the overall performance, size, and ease of use of the 1.2 Cu. Ft. 1200-Watt Countertop Microwave Oven with Inverter Technology. Many appreciate its power and relatively quiet operation, as well as its attractive design. However, some customers find the child lock feature and the quality of the control buttons to be frustrating.
This summary was generated by AI based on customer reviews.
Great microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave. Not crazy about the lock each time.
I would recommend this to a friendBrand response from Panasonic Team
Posted .We're truly grateful for your 5-star review! Thank you for choosing us and for taking the time to share your positive thoughts. -C
Excellent microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic microwave! Delivery was fast and easy. Great microwave for the price
I would recommend this to a friendBrand response from Panasonic Team
Posted .This is such a nice feedback and we are always trying our best to make the experience of our customers memorable. Thank you so much for taking the time to send this! -C
Microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best microwave I’ve owned! Love the LOCK key opening!
I would recommend this to a friendBrand response from Panasonic Team
Posted .We’re overjoyed by your 5-star review! Thanks for letting us know how much you’re enjoying the product. - S
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Key pad very hard to press Insufficient light on key pad
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We appreciate you taking the time to share your thoughts about your experience. Your feedback is important to us as it helps us improve and enhance the quality of our products and services. - S
Panasonic microwave.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this microwave. It is the best I ever had.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the great review! We're glad our product could meet your needs. -M
Worst microwave we have ever owned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible microwave. We have had almost 100 days. We purchased it July and now it doesn’t work. It won’t even attempt to warm anything. I would add a video but it will not let me.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hello there! We’re truly sorry to hear about your experience, this is definitely not the performance we aim to deliver. We genuinely appreciate you sharing your timeline and experience. feedback like this helps us identify and address potential issues so we can improve. We recommend seeking professional assistance from one of our authorized service centers. - F
Magnetron Failed after 4 Weeks - Do Not Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY - this thing is faulty. I've only owned this microwave for a month. Today it stopped heating food and makes a strange sound when I turn it on. I suspect the magnetron has already failed. ONE MONTH OF OWNERSHIP AND ITS BROKEN. Best Buy return window is closed. To say I'm livid is an understatement as this thing was not cheap and I have no recourse. Will never buy a Panasonic again. This is my second Panasonic microwave that failed out of nowhere
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your feedback with us! We are sorry to read that your experience was less than 5-stars. Please note that products purchased new from authorized retailers come with a manufacturer’s warranty. In such situations, we recommend seeking professional assistance from one of our authorized service centers. -C
Tuch not work properly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tuch not work properly and too much air sound……………………………………………………………
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi there! Thank you for your feedback. We’re sorry to hear about the issues with the touch functionality and air sound on your microwave. Your input is valuable, and we’ll use it to help improve our products. We appreciate you taking the time to share your experience with us. - F
Broken in two months.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken in 2 months, the fan doesn’t work anymore. Called the store and they don’t do repairs, also emailed factory, no response yet.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi Tracy! We’re sorry to hear your microwave’s fan has stopped working so soon. This is not the quality experience we strive to deliver. Please note that products purchased new from authorized retailers come with a manufacturer’s warranty. We recommend seeking professional assistance from one of our authorized service centers. - S
Sambol
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it on 9/18/25, today on 10/27/25 It failed, completely DEAD, NO Power ?? it is just over 30 days Cannot return, took it to Best Buy, waiting for results ??
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi there! Thank you for taking the time to share your feedback with us! We are sorry to read that your experience was less than 5-stars. Please note that products purchased new from authorized retailers come with a manufacturer’s warranty. In such situations, we recommend seeking professional assistance from one of our authorized service centers. - S
Error H97
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 5 months of minimal use, getting error H97, which is either a bad invertor or magnetron.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi there! Thank you for taking the time to share your feedback with us! We are sorry to read that your experience was less than 5-stars. Please note that products purchased new from authorized retailers come with a manufacturer’s warranty. If your product displays an error code, try unplugging it for 10 minutes and then plugging it back in to reset it. If the issue persists, we recommend seeking professional assistance from one of our authorized service centers. - S
Not a good buy but the price was right
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The directions are difficult to apply. It is not easy to use
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hello! We are sorry to hear that your experience did not match your expectations. Your feedback helps us do better! -C
Microwave had been damaged prior to purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was broken, door didn't line up. Obviously had been damaged prior to purchase. Noted box was damaged but assumed microwave was ok due to packing. It's like the whole microwave was warped. Returnwd
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hello Peggy! Thank you for sharing your feedback, and we deeply apologize for the inconvenience you experienced with the microwave. We understand how frustrating it must have been to receive a damaged product, especially when the box appeared intact. We truly regret that the microwave was warped and didn't meet your expectations. We appreciate your decision to return it and will work to ensure this doesn’t happen again in the future. Thank you for bringing this to our attention, and we hope to provide you with a better experience next time. -C
defective unit make loud droning noise.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave makes loud droning noise when heating. It's the loudest noise I ever experienced from a microwave. It's fan or magnetron, I don't know.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hello Yecheng! Thank you for taking the time to share your experience with the NN-SN66QS Countertop Microwave with Inverter Technology . We truly appreciate your purchase and value your feedback, even when it reflects concerns, because every voice helps us improve. We recommend performing a reset by disconnecting the microwave from the power outlet and connecting it back in. If the concerns continue, please reach out to our Panasonic Consumer Support department at your earliest convenience so that we can provide the necessary assistance. – F
- Cons mentioned:Child lock
Poorly made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only had the product for two days before the door broke
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your feedback with us! We are sorry to read that your experience was less than 5-stars. Please note that products purchased new from authorized retailers come with a manufacturer’s warranty. If you're experiencing an issue with the door, we recommend seeking professional assistance from one of our authorized service centers. Your satisfaction is important to us, and we're here to help ensure your product is working as expected. -C
Not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this less than a month ago and it has stopped working.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi Jacqueline! Thank you for taking the time to share your feedback with us! We are sorry to read that your experience was less than 5-stars. Please note that products purchased new from authorized retailers come with a manufacturer’s warranty. If your product displays an error code, try unplugging it for 10 minutes and then plugging it back in to reset it. If the issue persists, we recommend seeking professional assistance from one of our authorized service centers. - F
absolutely not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely not worth it / absolutely not worth it/
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hello! We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is important to us as we strive to improve our products. Thank you for sharing your thoughts. - S
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. It stopped cooking after only a couple of uses.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hello Margaret! Thank you for taking the time to share your feedback with us! We are sorry to read that your experience was less than 5-stars. Please note that products purchased new from authorized retailers come with a manufacturer’s warranty. If your product displays an error code, try unplugging it for 10 minutes and then plugging it back in to reset it. If the issue persists, we recommend seeking professional assistance from one of our authorized service centers. - S
DISAPPOINTED!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of JUNK! Nothing like my old Panasonic with the same features!
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We truly appreciate your feedback! We value our customers' opinions and would like to thank you for bringing this to our attention. -C
- Cons mentioned:Child lock
Door lock feature cost it a star
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This replaces a similar model that an electrical surge fried. The old model was 5-stars, and this one lost a star because it has a door lock default that has to be reset every time a power outage occurs. We discovered this when a highly intelligent offspring forgot the water for his ramen noodles and they caught fire. I went to open the door to extinguish the fire and lost a half minute figuring out this default lock feature.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Hello there! Thank you for sharing your experience! We're glad to hear the microwave is working well overall, but we appreciate your feedback about the door lock feature. Safety features are important, but we understand how they can sometimes be inconvenient in unexpected situations. Your insights help us improve, and we’re grateful you took the time to share them. Wishing you many safe and delicious cooking adventures ahead! - F