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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.4 out of 5 stars with 903 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Cook Settings

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the 1.3 Cu. Ft. 1100 Watt SD69LS Microwave with Sensor Cooking as being easy to use and appropriately sized for their needs. Many appreciate its fast heating capabilities and attractive design, while some find the control panel and door mechanism require a period of adjustment. The microwave is also praised for its quiet operation and considered a good value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 903 reviews
  • Pros mentioned:
    Heating speed

    Rated 5 out of 5 stars

    Good choice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wattage is good food that is heated up is thoroughly heated.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! We are happy to hear the product meets your expectations. -M Panasonic

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to use. Plus Best But made it so easy to order and it was available to pick up on same day.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are glad to hear that you are enjoying the product, thank you for the 5 stars! -A Panasonic

  • Cons mentioned:
    Door

    Rated 2 out of 5 stars

    Software malfunction

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this product on 9.30.22, and 35 days later it stopped working. A software malfunction because whenever the door is closed it turns on and does not heat. Open the door and it turns off. Close the door, same result-turns on; open the door, same result-it turns off. You cannot control the time. The only way it does not operate is with the door open. We did not buy geek squad protection and have to return the product to Panasonic and that is no fun. It is taken me more than an hour now and I still haven’t made progress with Panasonic.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for posting a review and we’re sorry to hear that your experience was not up to the standards. We would like the opportunity to talk and investigate your feedback further. Please contact the support team at https://shop.panasonic.com/contactus . -C Panasonic

  • Rated 4 out of 5 stars

    Good But Doesn’t work after 4th Year

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good, does not heat up food after 4 year make sure buy extra warranty.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Rated 5 out of 5 stars

    A microwave oven with a "better" user interface?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the dial design, don't have to look for numbers. Just rotate the dial to your desire time, then press the dial to start. But keep in mind the response of the dial is not instantaneous, there is a little bit or delay, so you'll need to get used to it.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good microwave. I like the most is it's sensor reheat function which take out the guesswork of how much time that I needed.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are so happy to read that you appreciated our product. Thank you for the nice feedback! -C Panasonic

  • Rated 5 out of 5 stars

    I drove over 100 miles for this.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a little hard to use but I’m sure I’ll get used to it. Like the unit.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star review, we deeply appreciate it! -M Panasonic

  • Rated 3 out of 5 stars

    Adequate product with annoying characteristics

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a "decent" & "adequate" microwave oven. Setting cook time is NOT intuitive - very different from most ovens. Putting the rotating glass tray inside is needlessly complex. Lining up the tray and the rotating frame that goes under the tray is challenging. I would NOT buy this microwave oven again.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    For a 1.3 cu-ft works as stated

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always liked Panasonic microwaves and this one new one after upgrading from an older one was what I had expected and like. I like the turbo defrost as that worked quite well. The quick dial was nice to use as well. Great microwave!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 4 out of 5 stars

    New microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great n so simple! 1 button starts n works as a timer..just wish there was a way to shut door without being so loud..

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are glad to hear that you are enjoying the product, thank you for sharing your experience with us and the community! -A Panasonic

  • Rated 5 out of 5 stars

    Happy customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good . I am very please with my purchase.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. -C Panasonic

  • Rated 4 out of 5 stars

    KitchenMan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Generally very good. A little difficult to figure out how to do a simple warm-up.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. -M Panasonic

  • Rated 2 out of 5 stars

    Quality isn't where it should be

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're on the second microwave, I may have to take this one back too. The first microwave's tray motor never turned. The second microwave tends to give us reminder beeps even after a meal is done and we've removed the food and closed the door. Past that, the timer wheel is a mess. For example, I just tried setting the timer wheel to 10 minutes. Took me 7 rotations. I've used other microwaves with timer wheels, none are this slow to count up times. I wish I would have bought a different microwave. On the good side, the sensor reheat button seems to actually work. I'm surprised.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your feedback.
      This is really concerning to us, given the nature of your claim, we would welcome the opportunity to evaluate your microwave to determine the cause of your incident. Please reach out to our support team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST at your earliest convenience. Panasonic

  • Rated 3 out of 5 stars

    Quality Drop Off

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this model to replace the exact same one we have had for a few years but had mysteriously stopped heating food. I suspect we will be replacing this one sooner. It is louder and makes clunky noises from the turntable.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your opinion with us. We are sorry to hear about the previous model and we hope that this new microwave will not have any problems. If you encounter any issues or want to have this checked, please contact the support team at shop.panasonic.com/support
      -A Panasonic

  • Rated 2 out of 5 stars

    Insane amount of moisture!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this microwave for less than 6 months and it is already rusted on the inside from the overwhelming amount of moisture that is left behind with anything we cook. I leave the door open between cooking and i keep it clean and this still happened somehow. Very bummed, especially when you pay this much for a microwave.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Your review is very concerning to us and we are really sorry to hear that you are not satisfied with this unit. We would appreciate it if you would provide us with further information regarding your experience in order to determine how we can provide you with a solution. You can reach out to us via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST: https://shop.panasonic.com/contactus . -M Panasonic

  • Cons mentioned:
    Dial

    Rated 1 out of 5 stars

    not heating now after 2 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dial came bent. but I was able to make it work well. Broke afer 2 years. The unit does not heat anything now. this is 2nd time happened to Panasonic microwaves. I will not be buying panasonic again.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are sorry to read that your experience was not up to the standards. If you’re open to discussing it further, please contact the Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution. -C Panasonic

  • Rated 2 out of 5 stars

    Only lasts a couple of years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't last 3 years before it started arcing when putting a bowl in the microwave. In addition, the dial is not user friendly.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We apologize for the trouble you are encountering with your Microwave. Our team is eager to help you with your concerns, but we require more details to effectively assist you. Our representatives are readily available to chat with you and troubleshoot the unit should you wish to pursue a solution. Panasonic

  • Rated 1 out of 5 stars

    Buyer Beware

    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buyer beware, this one heat your food when it decide to. I had to try warming the food 3 or 4 times before it would get warm. That was after having this microwave for only 3 months. I didn't put it in the shop immediately because I needed the use of a microwave & tried to live at it, when I just couldn't take it any longer I called Panadonic. It's been in the shop for 3 weeks now. I'm disappointed with Panasonic.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Your review is very concerning to us and we are really sorry to hear that you are not satisfied by this unit. Your input is important to us, as it helps us improve our technology and ensure customer satisfaction. Panasonic

  • Rated 1 out of 5 stars

    Microwave Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The directions provided in a booklet are not helpful explaining how to set the timing for preparing food. I will make sure not to purchase this type of microwave again in the future.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us!
      To begin cooking with this microwave, first set your desired power level by repeatedly pressing the POWER LEVEL button. Next, turn the dial to select the cooking time you want, and press the dial to start the microwave. -M Panasonic

  • Rated 1 out of 5 stars

    Waste of $$$$$$$$$$$$$$

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this Microwave on 12/31/2020. We never set it up until February 12, 2021. Now it doesn't even defrost, cook, or heat up a cup of water. During the 2nd month of use, it stopped working, then worked again. We paid $169.59(about $180.00 with tax) and in under 3 months it doesn't work. We got this brand because we had an old one that worked for 10+ years. What a piece of crap!!!!!

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback.
      We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you experience technical issues with the product, we would be more than happy to assist you further. The best course of action would be to contact our support team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST at your earliest convenience. Panasonic