Customers are satisfied with the KX-TGD863A phone system, particularly its ease of use and sound quality. Many appreciate the call-blocking feature, reasonable price, and long battery life. Some customers have expressed concerns about the volume and the absence of a belt clip, while a few reported issues with the answering machine, timekeeping, and connection to the base.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 127 reviews
Rated 5 out of 5 stars
Nice phone
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice design. Easy to hold. Not complicated to set up.
I would recommend this to a friend
Brand response from Panasonic Team
Posted .
Thank you for sharing your positive experience! -M
Rated 5 out of 5 stars
Perfect For Limited Cell Service Areas
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Typically Cell service at my home is 1 bar and the actual call experience is less than stellar. Dropped and garbled words make it annoying to impossible to carry on a conversation. This cordless phone solves the issue because it connects using Bluetooth and can pair with 2 different cell phones. Its great, no more awkward speakerphone calls or repititive conversations! I think the key is not needing to touch or move my cell phone around during the call. Its a bonus that it has the intercom feature I remember from old days. The intercom was super helpful when my teen had to isolate.
I would recommend this to a friend
Brand response from Panasonic Team
Posted .
Thank you for your 5-star review, we deeply appreciate it! -M
Pros mentioned:
Battery life, Sound quality
Rated 5 out of 5 stars
You will Hear and Sound Clear Using This Phone
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great wireless phone and Digital Answering System. I love this phone as it syncs to my cell phone when I get a phone call on my landline. The buttons and light up feature along with long battery life is great. The sound is clear and the directions were easy to understand.
I would recommend this to a friend
Brand response from Panasonic Team
Posted .
This is such a nice feedback and we are always trying our best to make the experience of our customers memorable. Thank you so much for taking the time to send this! -C
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Excellent Bluetooth with cell phone
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this phone to use in an assisted living home where the room had no phone hook up. We set it up to utilize a cell phone by Bluetooth as the phone access. It was not hard to set up and worked well for a person that found cell phone difficult to operate, but was familiar with a cordless phone.
I would recommend this to a friend
Brand response from Panasonic Team
Posted .
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. -A
Cons mentioned:
Volume
Rated 5 out of 5 stars
Retired citizen
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
There's a lot of new features that I didn't have on my old phone. The only thing I wish it had is a louder volume, other than that, I love my phone
I would recommend this to a friend
Brand response from Panasonic Team
Posted .
Hi Silvia! Thank you for sharing your thoughts! We’re glad to hear you’re enjoying the new features on your phone. We appreciate your feedback about the volume and will keep it in mind as we continue to improve our products. We’re happy to be part of your experience! - S
Pros mentioned:
Battery life, Ease of use
Rated 5 out of 5 stars
GOOD BUY
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
HELPFULL FEATURES. LONG BATTERY LIFE. LIKE THE LARGE BACKLIT KEYS. FEATURES EASY TO USE . NOT TO COMPLICATED. WORKS WELL FOR ME AS I AM LEGALLY BLIND. MY LAST PHONE WAS MADE FOR LOW VISION PEOPLE AND WAS HARDER TO USE.
I would recommend this to a friend
Brand response from Panasonic Team
Posted .
Thank you for your rating! We sincerely appreciate you took the time to provide us with your feedback! -M
Pros mentioned:
Call blocking
Rated 5 out of 5 stars
I Love My New Phone!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love my new phone. It has alot of the blocking features that my old phone didn't have. The only question I have is and maybe someone can answer this question for me, if I delete a blocked number from my list will the scam caller have access to my number again?
I would recommend this to a friend
Brand response from Panasonic Team
Posted .
We are glad to hear that you are enjoying the product, thank you for the 5 stars! Regarding your question, yes, if you erase a blocked number from your list, they can call you again if they dial your number to try again. -A
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great Phones
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love how light weight they are, the bases and love the colors. The phones work well and is bery easy to use. I’m very happy with my purchase. Panasonic is a great brand. It’s the only brand I buy.
I would recommend this to a friend
Brand response from Panasonic Team
Posted .
Thank you for your input! We are happy to hear you're enjoying the product! -M
Rated 5 out of 5 stars
Panasonic Cordless Phone System
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My husband and I just purchased this Panasonic Landline Phone System. It is working perfectly. We like the fact that it literally announces who is calling,and also lets you know if the call is a scam. For seniors it is a plus for us. The salesman was quite helpful.
I would recommend this to a friend
Brand response from Panasonic Team
Posted .
We are glad to hear that you are enjoying the product, thank you for sharing your experience with us and the community! -A
Rated 4 out of 5 stars
Super cute
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Posted . Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The phones are super cute and work well for the most part, but for some reason they lose time and I'm constantly resetting the clock.
I would recommend this to a friend
Brand response from Panasonic Team
Posted .
Thank you for your feedback, we will consider it for future improvements. We deeply appreciate you took the time to provide us with your thoughts regarding the product. If you require further assistance, please contact the Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. -C
Rated 5 out of 5 stars
Great option to cut the cord from a landline
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this to cut the cord. We connect it via Bluetooth to an old iPhone on a visible plan. Works well and perfect for our needs
I would recommend this to a friend
Brand response from Panasonic Team
Posted .
Thank you for your 5-star review, we deeply appreciate it! -M
Rated 5 out of 5 stars
Panasonic cordless phone
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We have been using our new Panasonic phones for about a month now and they are much nicer than our old Panasonic phones. They are easier to use and they have more features than we will ever use like using them in conjunction with our cell phones, recording conversations, and answer by voice command. Our old Panasonic phones could only store 100 phone numbers but our new set says it can store 3,000 which is good since we don't have caller id through our phone provider.
I would recommend this to a friend
Brand response from Panasonic Team
Posted .
Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M
Rated 4 out of 5 stars
Who called when?
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Panasonic phones are ok. The only problem we have with them is the time and date function. Once you set it, it goes away shortly after. So you never know what time or day someone called you. We have followed the instructions in the book, but still can’t get the feature to wirk properly.
I would recommend this to a friend
Brand response from Panasonic Team
Posted .
Thank you for your feedback! If you are subscribed to the Caller ID from your phone company, the unit's date and time setting will be automatically adjusted when caller information is received. If you do not wish for this feature to work, we have a setting for this, and I would kindly advise you to perform it. Using a handset, please press MENU # 2 2 6, then press the arrow down to select "Manual", then press SAVE. -C
Pros mentioned:
Call blocking
Rated 5 out of 5 stars
Great set to link to cellphones.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I loved the previous Panasonic set I had with my landline - especially the telemarketing call screening (option before answering). This model doesnt have that, but still has instant call block. I bought this set to have cordless convenience around the house now I've ditched my stupidly expensive ATT landline in favor of great all-included T-moblie smartphone service. Of course, I cant make calls out now on the handsets when the cellphone is asleep...... oops
I would recommend this to a friend
Brand response from Panasonic Team
Posted .
Thank you for your input! We are happy to hear you're enjoying the product! -M
Pros mentioned:
Battery life
Rated 5 out of 5 stars
Excellent, used only for Cellular calls
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've only owned this phone set one week. However it has performed flawlessly with very good battery life, call volume, & clarity. It is feature rich as specified and additionally has Eco mode to further preserve battery. This was once an option on Panasonics that you turned on or off but apparently it is on by default when possible.
My only complaint is the appearance of this phone system. It is not horrible but I would much prefer solid white or ideally solid black and could only find those in 3-phone sets. Also what appears and is called "rose gold" in reality is simply gold. There is no rose or pinkish hue to it at all.
I would recommend this to a friend
Brand response from Panasonic Team
Posted .
We are glad to hear that you are enjoying the product, thank you for the 5 stars! -A
Rated 5 out of 5 stars
Great phone.
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works as described. No issues. This was purchased for an elderly individual that still requested a land line in their home.
I would recommend this to a friend
Brand response from Panasonic Team
Posted .
We deeply appreciate you took the time to provide us with your feedback! We are happy to hear the product meets your expectations. - S
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Hello
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bar none, the best phones I've ever used at home. Sound quality, size and weight all excellent. I should know phones: I worked for a telecom company for a decade.
I would recommend this to a friend
Brand response from Panasonic Team
Posted .
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. -G
Cons mentioned:
Timekeeping
Rated 3 out of 5 stars
Can't keep correct time, Other features work fine
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I gave this phone set 3 stars as it can't keep correct time. It's such a small issue, I didn't bother to return the set--I really don't use my home phone for checking the time, anyway. However, just because my opinion is that it is a "small" issue, that doesn't negate the fact that there is a problem with their phones or the software that runs them. The user sets the time (meaning me), not the whatever phone service your use (AT&T, Comcast, etc.). If If you really need your phone to keep an accurate time, buy something else. This one loses at least 5 minutes a day, and someone would have to constantly reset the time on the phone if it is critical to their use of the phone system. At first, I thought maybe it was a power outage issue, but, that is not the issue. It's been over a month now, and the phone is still losing time. All of the other features (at least those that I use) seem to work just fine, like my older Panasonic phone system did. Maybe it's just a one-off and only my phone system has issues. But, I think it is important to warn others of any potential problems before they buy. Plus, a person may not really pay that much attention and they may discover that their phone has faulty "timing" after the return window closes, and that would not be good at all.
No, I would not recommend this to a friend
Brand response from Panasonic Team
Posted .
We deeply appreciate your feedback! To correct the time issue, press MENU # 226 on the handset > go to MANUAL > press SELECT/SAVE. After that, set the time and date again. -M
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Landline Phone
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Simple and easy to use. Many features of this phone. Use this product before.
I would recommend this to a friend
Brand response from Panasonic Team
Posted .
We are glad to hear that you are enjoying the product, thank you for sharing your experience with us! -A
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
My Best Buy @ BESTBUY!!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this phone! The automatic spam blocker is awesome! My phone is so quiet now...THANK YOU, Panasonic! Easy to set up and use, It also has a Link2 Cell feature that allows me to get my cell phone calls as well!
I would recommend this to a friend
Brand response from Panasonic Team
Posted .
We are glad to hear that you are enjoying the product, thank you for the 5 stars! -A