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Williston, VT 05495
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1055 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are satisfied with the KX-TGD863A phone system, particularly its ease of use and sound quality. Many appreciate the call-blocking feature, reasonable price, and long battery life. Some customers have expressed concerns about the volume and the absence of a belt clip, while a few reported issues with the answering machine, timekeeping, and connection to the base.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,055 reviews
  • Rated 2 out of 5 stars

    Find another one!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These phones do not have great connection with the base unit. Speaking with my clients often lead me to repeat myself because of disabled connection pr call quality. Bluetooth loses pairing most of the time. The user interface is not friendly, the menu locations of a particular feature will not be located in the settings section you assime it should be.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your feedback with us! We are sorry to read that your experience was less than 5-stars. If you are having issues with the sound quality, please press Menu on the handset then press the # key. Following that, please enter 122 and select A. Make sure to press Save in order to save your choice. If the cell phone loses connection to the base unit, please make sure that the cell phone is within range. Please also disconnect the cell phone from the Cell 1 or Cell 2 option you have it connected to, and reconnect it to the other option. Hope this helps! - S Panasonic

  • Rated 5 out of 5 stars

    Perfect For Limited Cell Service Areas

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typically Cell service at my home is 1 bar and the actual call experience is less than stellar. Dropped and garbled words make it annoying to impossible to carry on a conversation. This cordless phone solves the issue because it connects using Bluetooth and can pair with 2 different cell phones. Its great, no more awkward speakerphone calls or repititive conversations! I think the key is not needing to touch or move my cell phone around during the call. Its a bonus that it has the intercom feature I remember from old days. The intercom was super helpful when my teen had to isolate.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star review, we deeply appreciate it! -M Panasonic

  • Rated 5 out of 5 stars

    Excellent Multi-Function System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone system to replace a similar Panasonic system that has given me over 10 years of service. It developed some issues, so I decided it was time to update. I searched BB for a suitable Panasonic replacement. I needed 5 stations, so I also purchased a matching single handset. The new system has updated common features as well as several new ones. Key features include: *Bluetooth connectivity for 2 mobile phones so you can make and receive on any of the handsets. This is helpful to me, because, in a two-story house, I very often forget the mobile on whichever floor I was on prior to a call. *Call Block: Automatic Call Block can block known robocalls before the phone rings. With Telemarketing Call Block, you can block those calls. One-Ring Scam Alert helps with “one ring” scammers. Plus, you can manually add up to1,000 numbers using the red “Call Block” button on the handset. This came in handy on the first day of the new phone’s usage. *Two-way recording records calls with the push of a button. Helpful when pen and paper aren’t nearby. *Bi-lingual Talking Caller ID: The options are English or Spanish. If you miss a call, up to 50 missed callers can be remembered for callback. *Each handset and the base have a backlit screen so names, numbers, etc. can be easily read. Plus, up to 3,000 numbers can be entered automatically or manually into the directory. * Large, easy to read numbers on each handset is a definite plus. They’re about 2x larger than on my old set. *Long battery life! In Eco mode and a fully charged battery, talk time is estimated to be up to 10 hours. Standby time is estimated to be up to 5 days. All rechargeable batteries eventually die, but from my experience with my prior Panasonic system in the10+ years of use, no batteries needed replacement until around year 6 or 7. There is much more that can be said about this excellent phone system, but I hope this gives you enough information to help with a buying decision. I would recommend it to a friend.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi there! Thank you so much for your incredibly detailed and thoughtful 5-star review! We’re happy to hear our phone system is living up to your high expectations and carrying on the legacy of your previous Panasonic model. It’s wonderful to know features like Bluetooth connectivity, call blocking, and two-way recording are making a real difference in your daily life, especially across a two-story home! We designed this system with user convenience and reliability in mind, and it’s fantastic to see that reflected in your experience. Your insights about battery life and the large, easy-to-read displays are especially appreciated. Thanks for sharing such a comprehensive overview and for recommending us. Here’s to many more years of dependable calls! - F Panasonic

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great cordless handset phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom needed new handsets for her landline. These phones are the answer. Easy to use. Quick to set up. Sound is clear.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We appreciate your support and the 5-star review. It's wonderful to hear that our product has met her expectations. -M Panasonic

  • Pros mentioned:
    Call blocking

    Rated 4 out of 5 stars

    Just what I needed in a cordless phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Panasonic cordless phone is working good but I notice on some calls the sound is not that clear. I only use it as a landline and answering machine so for that purpose it is satisfactory. The phone is well made and sturdy. One feature I really like is the ability to block robo calls. On incoming calls it does announce the caller which is helpful. Overall, its a good phone.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are glad to hear that you are enjoying the product, thank you for sharing your experience with us and the community! -C Panasonic

  • Rated 5 out of 5 stars

    good buy for the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, and getting 4 phones and all the other features, I'm very happy with it. Always had good luck with Panasonic phones, and I like that they still take rechargeable AAA batteries. That means that when they go bad, I don't have to order a specific battery pack. I can just go to almost any store and get replacements. They're working great so far.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi there! Thank you for sharing your experience. We’re glad the set delivers the value and features you expected, and it’s great to hear the use of standard rechargeable AAA batteries is a convenience you appreciate. Your continued confidence in Panasonic means a lot to us. - S Panasonic

  • Rated 5 out of 5 stars

    Best Buy/Panasonic to the rescue!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My elderly father who lives alone had phones that were old and unreliable. I finally got him to realize he needed an upgrade. This set of Panasonic phones was the easy answer, and my father wonders why he didn't agree to this upgrade much sooner. Thank you Best Buy and Panasonic.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Rated 5 out of 5 stars

    Block Unwanted Calls

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been forever since I have shopped for a set of new phones for the house. I didn't even know that technology had progressed to the point you could block unwanted calls. With the vast number of robo calls nowadays these phones are just what the Dr ordered. The ability to block numbers on the fly has already helped me to get rid of another nuisance caller and the process was extremely simple. I can't tell you how much more quiet my home is now that robo calls don't even ring in.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to provide us and the community with your thoughts! We appreciate the five stars and are happy to hear you like the product. -C Panasonic

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Panasonic KX-TGD 863A telephone system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new Panasonic KX-TGD 863A hand held telephone system to replace an earlier model. The new system has space for 1000 blocked calls rather than 100 like the earlier model. Three hand sets (one sits on the base station). Pretty simple to install and operate. Instructions are not real helpful explaining how to unblock a number that you blocked in error. Probably an operator headspace issue, though, since the manual addresses it. I just can't do it right. Overall, I am pleased and very satisfied.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are pleased you are enjoying the product, and we appreciate you sharing your thoughts with us and the rest of the community! We’re looking forward to making your experience even better in the future! - S Panasonic

  • Rated 5 out of 5 stars

    New Cordless Phones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always used Panasonic phones and when are last set of 18 years, decide was time to replace. So we purchased these more update Panasonic phones for home use and so far we love them so much more functionality than older set.I would highly recommend

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello there! Thank you for the wonderful review! We’re honored that you’ve chosen Panasonic phones for so many years, and we’re delighted to hear that your new set brings even more functionality and enjoyment to your home. It’s great to know the upgrade has been such a positive experience. We truly appreciate the 5-star recommendation and hope the phones continue to serve you just as reliably as your previous set! - F Panasonic

  • Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is satisfactory. Not as solid as my older Panasonic landline phones. Also there a message there is no sound that the phone makes. So you could miss it a whole day without knowing you have one. The phone is good looking and lightweight and does the job.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello Ruth! Thank you for your feedback. We’re glad to hear the phone is doing the job and that you find it good-looking and lightweight. We understand your concern about the sound notification and appreciate your insight, it’s something we’ll take into consideration for future designs. Your comments help us continue to improve! - S Panasonic

  • Pros mentioned:
    Call blocking

    Rated 5 out of 5 stars

    Panasonic KX-TGD863A

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Display easy to read. Phone fits firmly into base. Connects to cell phone for transfer of phonebook directory. Auto call blocking prevents spam and telemarketer calls from even ringing in. Manual and features are extensive, but basic setup is easy and advanced features work by following instructions.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! We are happy to hear the product meets your expectations. -C Panasonic

  • Rated 5 out of 5 stars

    A winner of a phone!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Panasonic landline with 4 receivers. It’s been great! I like the ring tone I selected—musical and different. I can easily redial, and I can block spam calls! It’s so reliable that I’ve stopped using my cell phone to place calls. I highly recommend this phone!!!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello Joan! We’re so happy to hear your Panasonic phone is working so well for you! It’s great that the features like caller block, redial, and customizable ringtones are making your daily calls easier and more enjoyable. Thank you for recommending it! - S Panasonic

  • Pros mentioned:
    Call blocking, Price

    Rated 5 out of 5 stars

    Great Landline

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that the phone has a call block button. It has reduced our spam calls considerably. It's a very efficient phone calling out our incoming calls in a very nice, clear voice. I felt the phone was a reasonable price for 3 receivers. I also like the White and Navy Blue color. It looks nice in every room.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for sharing your positive experience! -M Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Panasonic KX TGD863A Cordless Phone System

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cordless phone system capable of using both my landline and cell phone services. I keep a landline in case I ever misplace my cellphone or for some reason don't want to use it. These phones are of excellent quality, have excellent range and look good.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Pros mentioned:
    Call blocking, Sound quality

    Rated 5 out of 5 stars

    PANASONIC KX-TGD863A

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    YHESE PHONES WERE VERY EASY TO SET UP. VOLUME AND SOUND FEATURES WORKING PERFECTLY. CALL BLOCKING ALSO SEEMS TO HAVE AUTOMATICALLY STOPPED FREQUENT SPAM CALLERS. a GOOD PHONE SYSTEM AT A DECENT PRICE.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the glowing review and the 5-star rating. We're delighted to have provided you with a positive experience. -M Panasonic

  • Rated 4 out of 5 stars

    Answer Cell Phone In Several Locations

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well to transfer cell phone calls to this phone. The 3 phones can be positioned in different rooms to allow cell phone calls to be answered.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    You will Hear and Sound Clear Using This Phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wireless phone and Digital Answering System. I love this phone as it syncs to my cell phone when I get a phone call on my landline. The buttons and light up feature along with long battery life is great. The sound is clear and the directions were easy to understand.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      This is such a nice feedback and we are always trying our best to make the experience of our customers memorable. Thank you so much for taking the time to send this! -C Panasonic

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Bluetooth with cell phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone to use in an assisted living home where the room had no phone hook up. We set it up to utilize a cell phone by Bluetooth as the phone access. It was not hard to set up and worked well for a person that found cell phone difficult to operate, but was familiar with a cordless phone.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. -A Panasonic

  • Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Retired citizen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's a lot of new features that I didn't have on my old phone. The only thing I wish it had is a louder volume, other than that, I love my phone

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi Silvia! Thank you for sharing your thoughts! We’re glad to hear you’re enjoying the new features on your phone. We appreciate your feedback about the volume and will keep it in mind as we continue to improve our products. We’re happy to be part of your experience! - S Panasonic

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