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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1079 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are satisfied with the KX-TGD863A phone system, particularly its ease of use and sound quality. Many appreciate the call-blocking feature, reasonable price, and long battery life. Some customers have expressed concerns about the volume and the absence of a belt clip, while a few reported issues with the answering machine, timekeeping, and connection to the base.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,079 reviews
  • Rated 4 out of 5 stars

    Who called when?

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Panasonic phones are ok. The only problem we have with them is the time and date function. Once you set it, it goes away shortly after. So you never know what time or day someone called you. We have followed the instructions in the book, but still can’t get the feature to wirk properly.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your feedback! If you are subscribed to the Caller ID from your phone company, the unit's date and time setting will be automatically adjusted when caller information is received. If you do not wish for this feature to work, we have a setting for this, and I would kindly advise you to perform it. Using a handset, please press MENU # 2 2 6, then press the arrow down to select "Manual", then press SAVE. -C Panasonic

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong durable great for every day use. Perfect number of handsets

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi there! Thank you for your fantastic review! We're delighted to hear that our telephone is proving to be strong, durable, and perfect for your everyday needs. It’s great to know the number of handsets fits just right for you too. Your 5-star feedback means so much to us, here’s to staying connected with ease! - F Panasonic

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent, used only for Cellular calls

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only owned this phone set one week. However it has performed flawlessly with very good battery life, call volume, & clarity. It is feature rich as specified and additionally has Eco mode to further preserve battery. This was once an option on Panasonics that you turned on or off but apparently it is on by default when possible. My only complaint is the appearance of this phone system. It is not horrible but I would much prefer solid white or ideally solid black and could only find those in 3-phone sets. Also what appears and is called "rose gold" in reality is simply gold. There is no rose or pinkish hue to it at all.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are glad to hear that you are enjoying the product, thank you for the 5 stars! -A Panasonic

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Easy setup and great quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, good sound quality and very easy to setup in less then 10 minutes. My 82 year old Mom finds it very easy to see the numbers and use.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hello

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bar none, the best phones I've ever used at home. Sound quality, size and weight all excellent. I should know phones: I worked for a telecom company for a decade.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. -G Panasonic

  • Cons mentioned:
    Timekeeping

    Rated 3 out of 5 stars

    Can't keep correct time, Other features work fine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this phone set 3 stars as it can't keep correct time. It's such a small issue, I didn't bother to return the set--I really don't use my home phone for checking the time, anyway. However, just because my opinion is that it is a "small" issue, that doesn't negate the fact that there is a problem with their phones or the software that runs them. The user sets the time (meaning me), not the whatever phone service your use (AT&T, Comcast, etc.). If If you really need your phone to keep an accurate time, buy something else. This one loses at least 5 minutes a day, and someone would have to constantly reset the time on the phone if it is critical to their use of the phone system. At first, I thought maybe it was a power outage issue, but, that is not the issue. It's been over a month now, and the phone is still losing time. All of the other features (at least those that I use) seem to work just fine, like my older Panasonic phone system did. Maybe it's just a one-off and only my phone system has issues. But, I think it is important to warn others of any potential problems before they buy. Plus, a person may not really pay that much attention and they may discover that their phone has faulty "timing" after the return window closes, and that would not be good at all.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate your feedback! To correct the time issue, press MENU # 226 on the handset > go to MANUAL > press SELECT/SAVE. After that, set the time and date again. -M Panasonic

  • Rated 5 out of 5 stars

    New Wireless Phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace our existing wireless phone system. Shopped around and found this set to be cost effective, well manufactured, excellent technical company, and expandable. The system was very easy to set up and distribute through the house. The service from them has been outstanding!!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello Jack! Thank you for the thoughtful 5-star review! We're happy to hear that the new phone system checked all the boxes, cost-effective, well-built, and easy to expand throughout your home. It’s especially great to know the setup was smooth and seamless. We appreciate you choosing our system and are glad it’s working so well for you! - F Panasonic

  • Rated 5 out of 5 stars

    Telephone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I take it for my business Good quality and fair price

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi there! Thank you for the fantastic 5-star review! We're thrilled to hear that your new telephone is a great fit for your business. Providing good quality at a fair price is what we strive for, and it’s wonderful to know it’s meeting your expectations. Wishing you smooth and successful communication ahead! - F Panasonic

  • Rated 5 out of 5 stars

    Dr. John

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much easier to use then my old phone system. easy to set up, menu is quite user friendly, You hook this system to you cell service also. ausi quality is very good.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello John! Thank you for the 5-star review! We’re delighted to hear the phone system was easy to set up and that you’re enjoying its clear audio and user-friendly design. Great to know it’s making communication simpler for you! - F Panasonic

  • Rated 4 out of 5 stars

    Panasonic Cordless Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good phone, but I decided to exchange it for another Panasonic phone that takes a wired headset plus has one more handset (5 total) This one only uses Bluetooth headsets. If you prefer Bluetooth, then this phone will suit your needs.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We hope that the new model suits you better! Thank you for sharing your experience and feedback with us. -A Panasonic

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Functional is good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It dose what it's supossed to do. It's easy to see and read. But the speaker for messages is not as crisp as it should be. Otherwise this is a very good system. I've had Panasonic before but sombody in this house hold had thrown in a V-tek in to the mix and it was not up to the stanards of Panasonic. So I revamped everything back to Panasonic and eveything is back to good and functional

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Your feedback means a lot to us. We're glad you're pleased with our product and the 5-star rating you've given us. -M Panasonic

  • Rated 5 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, easy to set up and sounds great. I would buy again.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi there! Thank you for your wonderful 5-star review! We’re thrilled to hear that you found the phone to be of great quality, easy to set up, and with excellent sound. It’s fantastic to know you’d choose it again, that means so much to us! Thank you for your support, and we hope you continue enjoying your new telephone. - F Panasonic

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cordless Phone Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Numbers are large and easy to use. Has lots of features.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for Cost and Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and convenience. This is my third set of Panasonic cordless phone system I have purchased and the best generation yet. Cost and quality is what mattered for my buying this as well and knowing the brand.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are glad to read your positive feedback! -C Panasonic

  • Rated 5 out of 5 stars

    Nice package for line line adherents.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functions well, excellent clarity, useful features that work well. Good price too.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi James! Thank you for your review! We're glad to hear you're enjoying the clarity, functionality, and features of your phone. It's great to know it offers excellent value, thank you for choosing Panasonic! - S Panasonic

  • Rated 5 out of 5 stars

    Cordless phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I changed from a different brand but I like my new Panasonic set. Still getting use to some fear but pleased with my new set so far.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello there! Thank you for your review! We’re glad to hear that you’re enjoying your new Panasonic cordless phone set and that it’s making a positive impression. It’s completely normal to take a little time to get used to a new system, and we’re thrilled it’s earning your satisfaction and a 5-star rating so far! - F Panasonic

  • Pros mentioned:
    Call blocking, Ease of use

    Rated 5 out of 5 stars

    Good for call blocking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, love the 1000-2000 call block option. Easy to use,

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Landline Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and easy to use. Many features of this phone. Use this product before.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are glad to hear that you are enjoying the product, thank you for sharing your experience with us! -A Panasonic

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item to have easy charge and set also has bluetooth feature

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star review, we deeply appreciate it! -M Panasonic

  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to easily search online for the item I wanted. I went into the store location two see it personally and checkout was a breeze. Store rep offered me help to ensure I was getting my questions answered. Used my BB card and was on my way in less than 15 min. Excellent service and experience.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi there! Thanks for sharing your experience! Sounds like everything went smoothly from start to finish. We're glad the system met your expectations, and that you were in and out in no time! - F Panasonic

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