Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1057 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are satisfied with the KX-TGD863A phone system, particularly its ease of use and sound quality. Many appreciate the call-blocking feature, reasonable price, and long battery life. Some customers have expressed concerns about the volume and the absence of a belt clip, while a few reported issues with the answering machine, timekeeping, and connection to the base.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,062 reviews
  • Rated 5 out of 5 stars

    Great experience

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to easily search online for the item I wanted. I went into the store location two see it personally and checkout was a breeze. Store rep offered me help to ensure I was getting my questions answered. Used my BB card and was on my way in less than 15 min. Excellent service and experience.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi there! Thanks for sharing your experience! Sounds like everything went smoothly from start to finish. We're glad the system met your expectations, and that you were in and out in no time! - F Panasonic

  • Cons mentioned:
    Timekeeping

    Rated 3 out of 5 stars

    Can't keep correct time, Other features work fine

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this phone set 3 stars as it can't keep correct time. It's such a small issue, I didn't bother to return the set--I really don't use my home phone for checking the time, anyway. However, just because my opinion is that it is a "small" issue, that doesn't negate the fact that there is a problem with their phones or the software that runs them. The user sets the time (meaning me), not the whatever phone service your use (AT&T, Comcast, etc.). If If you really need your phone to keep an accurate time, buy something else. This one loses at least 5 minutes a day, and someone would have to constantly reset the time on the phone if it is critical to their use of the phone system. At first, I thought maybe it was a power outage issue, but, that is not the issue. It's been over a month now, and the phone is still losing time. All of the other features (at least those that I use) seem to work just fine, like my older Panasonic phone system did. Maybe it's just a one-off and only my phone system has issues. But, I think it is important to warn others of any potential problems before they buy. Plus, a person may not really pay that much attention and they may discover that their phone has faulty "timing" after the return window closes, and that would not be good at all.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate your feedback! To correct the time issue, press MENU # 226 on the handset > go to MANUAL > press SELECT/SAVE. After that, set the time and date again. -M Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hello

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bar none, the best phones I've ever used at home. Sound quality, size and weight all excellent. I should know phones: I worked for a telecom company for a decade.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. -G Panasonic

  • Rated 5 out of 5 stars

    Open Box - Brand New

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an “open box” phone and it might as well have been called “brand new at a great price” The phone replaced a 7 year old phone and it was a seamless transition. Incredibly fast shipping. Great product. Great price. Thanks

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi David! Thank you for choosing Panasonic and sharing your experience! We’re glad your “open box” phone felt brand new and that the transition was seamless. Fast shipping and great value are things we strive for, happy to hear we delivered! - S Panasonic

  • Rated 5 out of 5 stars

    Blocks robo calls like a charm

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my 80 year old mom who was receiving constant robo calls. This phone is amazing! Stops all robo calls with one ring. Has an instant one touch button to add numbers to the blocked list. Easy to set up and my mom loves the peach and quiet since she’s not getting these calls anymore.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello John! Thank you so much for the fantastic 5-star review! We’re happy to hear that the phone is making such a positive difference for your mom, and bringing back the peace and quiet she deserves. Stopping robocalls with ease is exactly what we designed it for, and it’s wonderful to know it’s delivering just that. Wishing your mom many calm, call-free days ahead! - F Panasonic

  • Rated 5 out of 5 stars

    Phone At&T

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great home phones, work really great. Recomendé for anyone who needs solid connection.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello there! Thank you for your review! We’re glad to hear the phones are working great and providing a solid connection. Your recommendation means a lot to us! - S Panasonic

  • Rated 4 out of 5 stars

    Excellent Cordless Phones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was using an old model of these Panasonic Cordless Phones. I was truly amazed, with many of the new features. So many, that it's beyond my desire to report each & every feature. Suffice to say, I'm totally enjoying the technical upgrades.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi there! Thank you for the glowing 4-star review! We're so glad to hear the upgraded features made a strong impression and that you're truly enjoying the advancements. It’s always rewarding to know that long-time users notice and appreciate the improvements, we’re thrilled to have earned your continued trust! - F Panasonic

  • Rated 4 out of 5 stars

    My new telephones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the telephone set but I miss the desktop telephone. I did not need to pick it up to use when I am multi tasking.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi there! Thank you for your thoughtful 4-star review! We’re glad to hear you like your new telephone set and appreciate your feedback about the desktop feature, it’s helpful as we continue to improve our designs. - F Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for Cost and Quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and convenience. This is my third set of Panasonic cordless phone system I have purchased and the best generation yet. Cost and quality is what mattered for my buying this as well and knowing the brand.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are glad to read your positive feedback! -C Panasonic

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Functional is good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It dose what it's supossed to do. It's easy to see and read. But the speaker for messages is not as crisp as it should be. Otherwise this is a very good system. I've had Panasonic before but sombody in this house hold had thrown in a V-tek in to the mix and it was not up to the stanards of Panasonic. So I revamped everything back to Panasonic and eveything is back to good and functional

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Your feedback means a lot to us. We're glad you're pleased with our product and the 5-star rating you've given us. -M Panasonic

  • Rated 5 out of 5 stars

    Great phone.

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described. No issues. This was purchased for an elderly individual that still requested a land line in their home.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! We are happy to hear the product meets your expectations. - S Panasonic

  • Rated 4 out of 5 stars

    Panasonic Cordless Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good phone, but I decided to exchange it for another Panasonic phone that takes a wired headset plus has one more handset (5 total) This one only uses Bluetooth headsets. If you prefer Bluetooth, then this phone will suit your needs.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We hope that the new model suits you better! Thank you for sharing your experience and feedback with us. -A Panasonic

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cordless Phone Review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Numbers are large and easy to use. Has lots of features.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Rated 5 out of 5 stars

    Happy customer!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phone. I no longer lose calls, or can't hear my caller , plus I have 4 phones!! Happy Happy Happy Happy!!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello Rosie! Thank you for your wonderful feedback! We’re thrilled to hear your new phone is making communication easier and clearer, and that having four handsets is working perfectly for you. Your happiness means a lot to us! - S Panasonic

  • Rated 5 out of 5 stars

    Phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for the price with good functions

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi there! We’re glad to hear the phone offers great features and value. Thank you for sharing your positive feedback! - S Panasonic

  • Pros mentioned:
    Call blocking, Ease of use

    Rated 5 out of 5 stars

    Good for call blocking

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, love the 1000-2000 call block option. Easy to use,

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item to have easy charge and set also has bluetooth feature

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star review, we deeply appreciate it! -M Panasonic

  • Rated 4 out of 5 stars

    Stayed with a winner.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should, decent price, didn't sync with the old Panasonic system.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi George! Thanks for your feedback! We’re glad to hear the phone is working well. Apologies for the syncing issue, and we’ll keep that in mind for future improvements. - S Panasonic

  • Rated 5 out of 5 stars

    Phone

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact that it blocks Unavailable and spam calls. I only get the calls I want. Wish I had found it sooner.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi there! We're so glad to hear you're enjoying the call blocking feature, it’s designed exactly for that peace of mind. Knowing it's made such a difference for you means a lot to us. Thank you for sharing your experience, and we're thrilled our phone found its way to you (even if a bit later than you'd hoped)! - S Panasonic

  • Rated 5 out of 5 stars

    Features are wonderful, no static or problems

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone system. Many useful features and love having a phone in 4 different rooms with ability to change locations according to need

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We're truly grateful for your 5-star review! Thank you for choosing us and for taking the time to share your positive thoughts. - S Panasonic

Sponsored