Customer Ratings & Reviews
- Model:
- DP-UB420-K
- SKU:
- 6361757
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the Streaming 4K Ultra HD Blu-Ray Player, especially regarding its awesome picture quality, ease of use, and simple setup. Many are also pleased with its performance and upscaling capabilities. Some customers, however, have expressed concerns about the remote control, the absence of Dolby Vision, and the limited selection of available apps.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Love IT!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent player. Vidid colors & resolution. Great sound. A great purchase
I would recommend this to a friendBrand response from Panasonic Team
Posted .We value your feedback and appreciate you sharing your thoughts! -C
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed Glad i purchased Geek Squad protection on this product which didn’t work properly out of the box and with Best Buy’s Horrible Return policy of 15 days you don’t have enough time to troubleshoot the item. Would not recommend for the price I have read many reviews and this is supposed to be the best we can get for the price at this time. Good Luck
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be contacted via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST: https://shop.panasonic.com/contactus . -M
Ordered on-line -- Delived to Home
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received a previously owned, not working item. I could tell because the Panasonic box it came in had telltale signs that the item had been opened. Not only that, the Geek squad told me they could not fix the issue; which was, the item would not set-up. Suggestion, order on-line, but pick up the item at the store. This way you will see if the item is new or used.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the feedback.
Hangs up on play
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Randomly stops when playing standard DVD, cannot restart without ejecting and restarting. Picture freezes and becomes pixilated. Quality when operating is good, however. Connected to LG 4K TV with 6 foot HDMI CABLE
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for posting a review and we’re sorry to hear that your experience was not up to the standards. We would like the opportunity to talk and investigate your feedback further. Please contact the support team at shop.panasonic.com/support if you would like to discuss about this.
-A
Garbage. Don’t buy!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new: set it up, turned it on, went through all the update prompts. What does it do? Gives me a blinking red light. Can’t do anything with it. Also, can’t get my dvd back out (absolutely nothing wrong with the one I put in, btw). This is UNACCEPTABLE. Charge me $250 for this? Garbage. Getting my $$ back and never buying Panasonic again.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for bringing this to our attention! Your feedback helps us do better. We are truly sorry to hear about the situation you experienced. If the player does not turn on please unplug all cables and USB devices from the player, then disconnect it from the power source for about 30 seconds and reconnect it. If the issues still persists, turn on the unit and press and hold press and hold OK button, the yellow and blue button on the remote at the same time for more than 5 seconds. “00 RET” is displayed on the unit’s display. Then press the arrow right button repeatedly on the remote control until “06FTO” is displayed on the unit’s display. Following that press and hold the OK button on the remote control. Please also make sure that the player is running on the latest firmware available for this model. Hope this helps! - S
4k player
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.everytime i turn it on it shuts back off and i have to turn it back on again. and sometimes it just shuts down for no reason in the middle of a movie
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your thoughts and feedback with us! -M
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was defective Would not synch with Sony TV. Doesn’t means it bad just not good fit Sony,
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the feedback.
4K Player
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually like Panasonic products but ws a little disappointed with performance
I would recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution.
Small box fits everywhere
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to watch my 4K movies but I found out that it does not have enough out and in inputs to connect with other advices
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review..
ah
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.freezes alot. Slow internet Average picture Over all average I'm not impressed at all On the bright side it does work
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your thoughts and feedback with us! -M
Disappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hoping to add this player to the upstairs living space as Oppo is no longer available but this was a huge disappointment.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate your feedback! -M
If it rattles...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered during covid. This is a low end player with a moderately high price tag. On some dvds/bds, it shakes enough to rattle the flip down door. I mistakenly thought it might settle down after some use but it has not. Also thought I'd let it work for a couple of months, again to see if the drive might quiet itself and if it did not, I'd return it. Ah... BEST buy... Short return period. I'd try another but have found my window is over by 6 days. Back to Amazon for me. By by best buy.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST
soso
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ok so so...........................................
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your thoughts and feedback with us! -M
No Dolby vision, HDR 10 plus useless, HDR trast
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got caught up in the hype, this player is not worth $2700 - $3335 at all when I got my player from bestbuy it looked ok for the design not a wow! factor like you see comments throw out there. when I put in a blue ray disc it looked terrible, colors washed out, so I check the settings which you shouldn't have to do for a $300 player and the settings were set ok. so I put in another blue ray disc and it was terrible video quality. so I put in a HDR disc and check the HDR settings and it looked terrible to me. than I realize /remember that this player doesn't play Dolby Vision movies which I had a lot of dolby Vision movies and movies are still being made with dolby vision feature a lot of these comments mention HDR 10 plus to get you caught up in the fake hype. there are NO HDR 10 PLUS MOVIES! worthless feature! finally this player wouldn't connect to the internet at all. so I returned it to bestbuy the next day and I will wait until the price drops on the Panasonic 820 which is able to play both dolby vision and hdr. so until than I will enjoy my Sony x800 which supports Dolby Vision and HDR movies wonderfully!
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please contact us for support via Chat to determine how we can provide you with a solution: shop.panasonic.com/contactus Mon-Fri; 9am-5pm EST. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Slowly smart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As an HD DVD player, it is amazing. As a smart device, it is slow as molasses
I would recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate you took the time to provide us with your feedback! Your input helps us understand the customer's experience and improve our products. -M
Geek Squad Failure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While Product works, it's connection through Infinity remote not fully functional. Tried to have Geek Squad fix the problem the day after product was installed without success. Instead the Geek squad set up another appointment 8 days later (Dec 10). Today is Dec 11 and Geek Squad did not call nor did they show up for the appointment. On the phone now trying to reach someone to get this issue resolved.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be contacted via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST.
excited
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't got it hooked up yet, can't wait! Finally got the rest of the stuff.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your feedback with us. We hope that you will not have any problems with the player and will enjoy it! -A
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got a lot of good reviews but I don't understand why? Load times are terrible and watching a brand new 4K disc (Why Him) it locked up twice and got pixelated a couple other times. To be fair I had a high end Sony that keeps running into issues so maybe it's just my luck? I live in the country with terrible internet speeds so I need something that plays 4k discs without locking up...not sure why that's so difficult to find?
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to hear about this inconvenience and we would recommend you to check with the technical team into this, at shop.panasonic.com/support
-A
Not great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought less than a year ago and has so many feezing and jumping issues.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to hear that your experience did not match your expectations. Your feedback helps us do better! If the player freezes and jumps please unplug all cables and USB devices from the player, then unplug the power cord for about 30 seconds then reconnect it. If the issues persist, reset the settings to the factory settings. Turn on the unit and press and hold the OK button and the blue button on the remote control at the same time for more than 5 seconds. “00 RET” is displayed on the unit’s display. Then press the arrow right button repeatedly on the remote control until “08 FIN” is displayed on the unit’s display. Following that press and hold the OK button on the remote control for more than 5 seconds. Please also make sure that the player is running on the latest firmware available for this model. Hope this helps! - S
yoyobrando
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud operation. I could hear the machine humming from several feet away. No digital coaxial output, which was the final crux for me.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your thoughts and feedback with us! -M