Customer Ratings & Reviews
- Model:
- DP-UB420-K
- SKU:
- 6361757
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the Streaming 4K Ultra HD Blu-Ray Player, especially regarding its awesome picture quality, ease of use, and simple setup. Many are also pleased with its performance and upscaling capabilities. Some customers, however, have expressed concerns about the remote control, the absence of Dolby Vision, and the limited selection of available apps.
This summary was generated by AI based on customer reviews.
yoyobrando
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud operation. I could hear the machine humming from several feet away. No digital coaxial output, which was the final crux for me.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your thoughts and feedback with us! -M
Do Not Purchase--There is a systemic/design defect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very poor unit. It randomly stops and skips when playing DVDs or Blu-Ray movies. This first unit was purchased in 12/11/2021 and returned for a replacement on 12/31/2021. The replacement unit has the same defect. We are supposedly protected with the BB total tech proptection plan, but BB is reluctant to provide the protection we paid for.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for reaching out. We would like to provide you support for this product, please contact our Customer Service Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. -M
Returned
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased incorrect unit decided I could not use product.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi there! Thank you for your feedback. We understand that sometimes the wrong product is chosen, and we appreciate you sharing your experience. - S
Good DVD player
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We also use as wireless receiver for internet TV. Odd that the preloaded software, games and internet links all were very dated...newest was ~8 years old. Also occasionally freezes and needs reset
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Dear customer, thank you for your review.
Please reach out to our support team via chat for assistance regarding this situation: shop.panasonic.com/contactus
Garbage
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had unit fail after 3 mos use was told i need new drive at cost of 218 plus 80 labor poorly built junk Buy the sony have had 2 x800m2 with zero issues also had a panasonic ub 420 it also failed after light use horrible disc read issues from day 1 look at weight 3.2 pounds vs sony almost 11 pounds Stay away from this overpriced overhyped junk
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution: https://shop.panasonic.com/contactus . -M
Not a Good App. Streaming Player
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this after careful consideration of Ratings, Overpriced!
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the feedback.
Buyer do your research
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two. The 1st was returned for lack of streaming channels and tv hdmi port would not read attached device. The 2nd player arrived damaged yet the TV didn't read what hdmi was attached and was returned.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for bringing this to our attention. We will use your feedback for future improvements. Do let us know if there is anything else we need to know to improve this area of concern. You can contact us via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST.
Doesn't perform as well as I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't leave it plugged in all the time, uses too much energy. Picture is not what I expected. No different than my other blue ray player. Alot of money for no better picture. Would love to be able to to return the product.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your valuable review. We appreciate it and will consider it for future improvements.
Not Wireless as Specified
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't connect to wireless without cable. Even after connecting to TV with HDMI cable and choose wireless, still cannot connect wireless. DVD-RW or CD-Rom
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for reaching out! Considering the situation you are experiencing, the best course of action would be to contact our Customer Care team by accessing the live chat option under the Support tab on our website.
Doesn’t have Hulu
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a okay blu ray player..........................
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate you took the time to provide us with your feedback! Your input helps us understand the customer's experience and improve our products. -M
Wireless slowly rolled over and died
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this exactly five months now and the wireless has gradually gotten worse. Bringing up YouTube videos gradually became slower and less reliable. Never could get Miracast to work. Now it totally refuses to recognize or connect to wireless. DVDs also now seem to start at arbitrary points rather than the menu. Extremely disappointed in this unit.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Your review is very concerning to us and we are really sorry to hear that you were experiencing issues with this unit.
We would appreciate it if you would provide us further information regarding your experience in order to determine how we can provide you with a solution.
You can reach out to us via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST.
- Pros mentioned:Performance
Worst sales experience of my life.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, worst sales experience of my life. Why encourage
I would recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was not up to the standards. If you’re open to discussing it further, please contact the Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution. -C
Dvd player
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was working well until it wont read the dvds now. 7 months and something wrong.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution: https://shop.panasonic.com/contactus . -M
Bad player
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panasonic UB420-k had it for 2wks problem it freezes after using it for a few hrs or a couple of dvd disc My blu ray disc are in great shape no blemishes scratches or stains Would not recommend
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your feedback with us! We are sorry to read that your experience was less than 5-stars. Extended usage of the player may lead to overheating, potentially resulting in freezing issues. To prevent this, ensure the unit has ample space for proper ventilation. Avoid placing it in enclosed spaces such as bookcases or built-in cabinets. It's essential to prioritize ventilation to maintain optimal performance. If encountering freezing, try unplugging the unit for 30 minutes to allow it to cool down. Afterward, reconnect it to power, ensure it's connected to the internet, and check for any available firmware updates. Updating to the latest firmware version can often resolve performance issues and enhance overall functionality. Additionally, we're aware of specific titles that may encounter freezing issues. You can find more details here: https://help.na.panasonic.com/answers/troubleshooting-blu-ray-disc-freezes-during-playing-back/ . -M
not that good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not that good , fails on many sound code out in the market compare to other branches like LPCM video files doesn't play on it panasonic has really fail on that part
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution.
Avoid this skipping and freezing player.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst 4K player. Constantly skips and freezes while playing 4K movies. I thought I did enough research but I guess not. I bought this player to put in a movie room as I did not want to move my Xbox one or series x. Both Xbox consoles play my 4k movies great. This Panasonic player is so sporadic if it will play or contestantly skip and freeze. Avoid
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. -M
NOT WORTH THE PRICE, STAY AWAY!!!!!!!!!!!!!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price. After 6 months it started acting up and wouldn't play blu-ray dvds, and with it being wired to my wifi box the internet and user interactions legs bad. Im praying the 1yr manufacturer warranty holds up at least.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for reaching out. We would like to provide you support for this product, please contact our Customer Service Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST.
Would recommend to others for reasonable priced pl
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plays every disk I have with no issues. The 3d ability was something I been looking for to go with my 3d tv
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M
DISAPPOINTED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that one of your Total Tech Support reps was unable to walk me through over the phone setting up my remote as a universal for adding a DVD player but had to set up a service appointment to have a tech come down and set it up for me. I ultimately cancelled the call as I felt it wasn't worth your tech coming out just to resolve a setup of a Universal remote.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to hear that you were not happy with the support. When programming another manufactures remote control, that company/manufacture would need to provide you with the codes for Panasonic products. We would not be able to provide you codes, nor tell you if the other manufactures remote control will work, We suggest that you contact the company/manufacture of the remote control for further assistance.
Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer couldn't make it work, right out of the box.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi Marilyn! Your review is very concerning to us and we are really sorry to hear that you are not satisfied with this unit and about the situation you experienced. We value our customers' opinions and would like to thank you for bringing this to our attention, as it helps us improve our technology and ensure customer satisfaction. - S