Customer Ratings & Reviews
- Model:
- DP-UB420-K
- SKU:
- 6361757
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the Streaming 4K Ultra HD Blu-Ray Player, especially regarding its awesome picture quality, ease of use, and simple setup. Many are also pleased with its performance and upscaling capabilities. Some customers, however, have expressed concerns about the remote control, the absence of Dolby Vision, and the limited selection of available apps.
This summary was generated by AI based on customer reviews.
Panasonic Quality???
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panasonic must be having some serious QA issues. Started the initial set up. Tried to update the firmware, and immediately, I had a rapidly flashing red light indicating that it could not start up. I decided to return the unit, and buy a similarly priced SONY.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review! When you select to update the firmware, the unit shows the firmware download progress on the TV screen for approx. 6:30 minutes. After the firmware is downloaded on the unit, the unit starts updating the firmware. This process takes about another 6:30 minutes. During this time there is no display on the TV and the unit shows a RED LED blinking rapidly. This is not a malfunction it will take approx. 13 minutes in total to download and update the firmware. After the firmware is updated, the unit displays the Home screen on the TV. If you require further assistance or have any other questions, please do not hesitate to contact us directly via Live Chat on our website: https://shop.panasonic.com/pages/contact . -M
Will not play all types of DVD’s
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit will not play HD DVD and 5 other types of Dvd’s.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Please check the compatible formats at page 6: https://help.panasonic.ca/PCS/OperatingInstructions/TQBS0233_Eng.pdf.
DEFECTIVE PRODUCT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item and had it delivered to my home, product was defective, I took the blu ray player back to Monroe street location in Toledo today, and they gave me a replacement, this blu ray player is defective also, please pick it up at my home am not going back to your store again, pick it up and refund my money
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution. -M
Has a nice picture but ...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this player since it said it plays DVD+ disc but it does not..plus it loud when it reads your discs
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your feedback. Please see all the playable media listed below:
http://help.panasonic.ca/PCS/OperatingInstructions/TQBS0233_Eng.pdf#page=6
Do not read all DVDs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was unable to read DVDs, read blu ray well. I had to exchange it
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. Kindly be informed that the unit can play DVD as well, however it mainly depends on the media markings and the format of the content. If you need further guidance, kindly let us know and we will happily assist you. You can contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST.
Doesn't work 50% of the time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing doesn't work 50% of the time. It either gets stuck on "Now reading..." when you put a DVD in or it says "copyright violation" on discs bought through retailers...
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your feedback! Please be informed that this product uses Cinavia technology to limit the use of unauthorized copies of some commercially produced film and videos and their soundtracks. When a prohibited use of an unauthorized copy is detected, a message will be displayed and playback or copying will be interrupted. If you require further assistance, please contact the Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. -C
Frustrated
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this product and thought that it was hook-up ready, but it failed to provide and HDMI cord which apparently I have to order separately. Had I known this, I would have ordered the cord. As it is now, I have not used it because I don't have a HDMI cord......Very frustrated as that should have been included in the box.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your thoughts and feedback with us! -M
Avoid at all costs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went through two of these and neither worked properly. This model cannot even be found on the Panasonic website
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Dear customer, thank you for your review. If you need any assistance in regards to this player please reach out to our Live Chat support and we will answer your questions:
shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST
Ok i guess.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good i thought it would be. But i guess it's ok.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. -M
Died in 2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This DVD player is now 2 years old. It did a firmware update, and then is dead...well, almost. It just emits fast red flashes but is non functional otherwise. It has a library DVD in it which I can't get out. I guess I'll contact Panasonic.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for reaching out! Considering the situation you are experiencing, the best course of action would be to contact our Customer Care team by accessing the live chat option under the Support tab on our website. -M
One year player.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted about a year. Never moved item around stayed in same location. Only used about 4 times a month. It just stopped reading disks. This is what you get for $200
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We thank you for taking the time to share your experience with us and the community, and we are sorry to hear that it was a negative one this time. We would recommend getting in touch with the support team to check into this problem, at shop.panasonic.com/support
-A
Worked for a few days then cd player stopped
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a few days then cd player stopped working and returned it.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the feedback.
Horrible UI no VUDU app.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just set this up. Horrible UI looks like it is from 1999. No Panasonic remote control app for my phone. No VUDU connectivity. Regret my purchase. POS to replace a Samsung POS that had its own crappy problems. This is just as bad or worse.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Dear customer, thank you for your feedback.
Please contact our Live Chat support in order to better assist you and to answer your questions:
https://shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST.
Died after 4 months. Won’t turn on!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very surprised by Panasonic players, this died after 4 month and I barely used it!
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to hear you're experiencing issues with your player. To assist you better, we would need more details about the specific problems you're encountering. This will help us offer the most effective troubleshooting advice. -M
Poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not recall where a disk was left off. Must start from the beginning and fast forward to find your spot.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your feedback! The RESUME function will work if you press STOP. Please take note that the stop point will be cleared if the media is removed. ≥ On BD-Video discs including BD-J, the
resume play function does not work. -M
Panasonic 4K disk plYer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The player does properly play 4K video disk. I am returning in the next few days.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We apologize for the playback issues you are experiencing. Please ensure that the disc format is compatible with your player. You can find the list of compatible formats in the manual. If the discs are compatible, we recommend resetting the unit to factory settings. To reset the unit, follow these steps: 1. While the unit is off, press and hold [OK], the yellow button, and the blue button on the remote control simultaneously for more than 5 seconds. "00 RET" will be displayed on the unit's display. 2. Press (right) repeatedly on the remote control until "08 FIN" is displayed on the unit's display. 3. Press and hold [OK] for more than 5 seconds. -M
Disapointed !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It won't play 3D DVDs that's why I bought It very disapointed
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi, Albert! 3D videos and 3D still pictures can be played back when this unit is connected to a 3D compatible TV using a High Speed HDMI Cable. If your TV is 3D compatible, it will not work. -M
Quit playing 4k discs
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This player worked fine until last week when it stopped playing 4k and will only play regular blu-ray
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hello! Please make sure the format is supported: https://help.panasonic.ca/PCS/OperatingInstructions/TQBS0233_Eng.pdf#page=6 . If you require further guidance in regards to this model, please do not hesitate to contact us directly and we will be more than happy to answer your questions: https://shop.panasonic.com/contactus . -M
DVD
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We order a DVR but I received a DVD player we were very disappointed
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hello! The item listed is a Blu-ray player. -M
not what I was expecting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All movies start to glitch and screen turn black also main menu impossible to set up is constantly flickering
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to hear your experience was less than 5-stars. If you’re open to discussing your experience further, please reach out to us on: shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST