Customer Ratings & Reviews
- Model:
- DP-UB420-K
- |
- SKU:
- 6361757
Customer reviews
Rating 4.5 out of 5 stars with 1534 reviews
(1,534 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the Streaming 4K Ultra HD Blu-Ray Player, especially regarding its awesome picture quality, ease of use, and simple setup. Many are also pleased with its performance and upscaling capabilities. Some customers, however, have expressed concerns about the remote control, the absence of Dolby Vision, and the limited selection of available apps.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
maintaining access to a disc library
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Better reproduction of our legacy DVD and BluRay discs, as advertised. Reasonably convenient to set up. Have not yet discovered how to access the disc menu, but I just need to RTFM.
I would recommend this to a friendBrand response from Panasonic Team
Posted .We are glad to hear that you are enjoying the product, thank you for sharing your experience with us and the community! -C
Rated 5 out of 5 stars
All in one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Panasonic does it all. Love the concept of this equipment. I can use it for multiple things.
I would recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate you took the time to provide us with your feedback! We are happy to hear the product meets your expectations. -C
Rated 2 out of 5 stars
Prime video on plsyer doesnt work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.clearly: “This Panasonic DVD player was advertised as supporting Amazon Prime Video, but the app is completely non-functional. I bought this specifically for streaming and feel misled. Panasonic support was not helpful. Be aware before purchasing.”i was able to login but it kicked me out. We exchanged the player and stilk didnt work.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi Debbie! We are sorry to hear that your experience did not match your expectations. Your feedback helps us do better! Please reset the settings to the factory settings. Turn on the unit and press and hold open close tray button on the main unit and the [0] on the remote control at the same time for more than 5 seconds. The power LED will start flashing and “00 RET” is displayed on the unit’s display. Then press the arrow right button repeatedly on the remote control until “08 FIN” is displayed on the unit’s display. Following that press and hold the OK button on the remote control for more than 5 seconds. Please also make sure that the player is running on the latest firmware available for this model. - S
Rated 4 out of 5 stars
Great 4K Player but...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good option for playing back 4K and Blu-ray Disc. The only complaint is the interface which seems 20 yrs behind, lack of apps in web services. Hoping Panasonic releases a firmware update to improve functionality and options.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review..
Rated 5 out of 5 stars
Big difference in 4K Ultra HD, worth it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy set and was compatible with my Samsung soundbar and Sony tv.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for sharing your positive experience! -M
Rated 1 out of 5 stars
You've gone WAY downhill, Panasonic! Never again!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought at a best buy store on 16 March and returned less than 24 hours later. If you want to use any configuration other than the most basic or a "typical" setup good luck. Overly complicated interface (some of which is labelled in a non-intuitive way), horribly written manual, and worst of all THEIR SUPPORT IS USELESS! I wanted to was use the optical port to route the audio to my DAC which is why i got this model since it had an optical port. Easy right? LOL!!! After reading the manual to troubleshoot and do the up-up-down-square-circle-ctrl-alt-delete to get the settings supposedly right it still didn't work. Tried to use chat support which was ABSOLUTELY, UTTERLY USELESS English as a second language? Try English as a 5th language and the chat support person who must have been handling 5,000 other calls besides mine based on response times. I tried explaining the issue 4 different ways without success. She went on about how my DAC needed to have ARC support which made absolutely no sense considering a) arc support is for HDMI DACs and 2) the audio worked during initial setup and if I play a file from a USB drive it also works. Firmware was up to date. I asked 3 times to just walk me through the setup to make sure I didn't miss something from the garbage manual but she went on useless tangents. I asked for a phone number so I could do phone support and after going through the prompts on phone support the automated ESL voice said they no longer provide phone support for blu ray players!!! I feel bad for people who spend their hard earned money on their high end gear. Returned this useless junk to the store and got a different brand for $100 less and the optical port worked right out of the box! Amazing! I used to trust Panasonic as the 55" plasma HDTV was an absolute workhorse so I expected quality and support from them. I see now they're no better, if not worse, than any of the brands I used to consider "3rd" tier. The fact they can't get an optical port to work on their product and have less than zero support tells me everything I need to know about ever considering another one of their products. Never again, Panasonic. Never again.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Your review is very concerning to us and we are really sorry to hear that you are not satisfied with this unit. Your input is important to us, as it helps us improve our technology and ensure customer satisfaction. -M
Rated 4 out of 5 stars
I like it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect. Delivered as promised. Plays DVD and Blu ray.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Hi Greg! Thank you for your positive feedback! It's wonderful to hear you are enjoying the product! -G
Rated 1 out of 5 stars
Bad player, look elsewhere
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible player. Just one problem after another since I got it. Can't handle discs that a standard Blu-ray player plays completely fine. One day, it wouldn't even play video -- just audio. (Yes, I tried multiple HDMI cables, including one that had worked fine with it before.) Overall very glitchy and would not recommend, especially at a $250 price point.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hello Tyler! We deeply appreciate that you took the time to share your feedback with us. We're truly sorry to hear about the issues you've experienced with the Blu-Ray player. We understand how frustrating this must be. Please note that the unit supports BD-Video discs with region code A and DVD-Video discs with region code 1, as well as “ALL”. If the issue persists, you can also perform a factory reset by pressing and holding [OK], the yellow, and blue buttons on the remote for more than 5 seconds while the unit is on, then pressing the right arrow repeatedly until “08 FIN” appears, and finally holding [OK] for another 5 seconds. We hope this helps and that you're able to enjoy your player soon. Thank you for your feedback! -C
Rated 3 out of 5 stars
Perfect discs required.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with new pristine discs. If you have any older discs or used discs it will lock up or skip. Discs must be spotless. Very little error correction.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the feedback.
Rated 2 out of 5 stars
Unreliable hardware and software
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year, the player has more trouble booting to the home screen each time I use it. I have to spend minutes turning it off and on and unplugging it and plugging it back in before it will display the home menu.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution.
Rated 1 out of 5 stars
Just junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hardly ever used it. Bought it in 2020. Bought a four year warranty for it also. Not sure if it’s still good or not. Today I turned it on and an update popped up. When I tried to move the thing to say yes, it didn’t respond. In fact everything I tried to do on it didn’t respond. Now this is a piece of junk. I hardly ever used it, and when I tried it was dead in the water. Don’t buy one!
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi! Thank you for bringing this matter to our attention. Please note that this unit consumes a small amount of AC power even when turned off in standby mode. For the purpose of energy conservation, the unit should be disconnected if you will not be using it for extended period of time. Also, please remove batteries if you do not intend to use the remote control for a long period of time. Store in a cool, dark place. Given this situation, we highly recommend to have the system checked by one of our authorized service centers. Kindly be informed that our warranty for this Blu-ray player is mail in service for 1 year parts and 90 days labor. We recommend contacting the seller about the extended warranty you purchased from them. -C
Rated 1 out of 5 stars
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit Feb 12 and after hooking it up it seemed to be fine. After playing a standard dvd for a while the screen would go black and then come back on. I thought at first there was a glitch in the dvd but it started doing it more frequently. I then played the dvd in another bluray player and it played fine. I guess I ended up with a defective player. Weather permitting, it goes back to the store tomorrow.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Dear customer, thank you for your review. We're sorry for the negative experience with the Blu-Ray player. We always strive to provide high quality products. If you need any assistance please reach out to our online tech support:
https://shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST
Rated 1 out of 5 stars
Stay away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot resume any blu-ray. Player will read a blu-ray at first and if one turns it off and tries to resume, not working anynore
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your experience with us. We would need more information in order to have a better understanding of your inquiry. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. -A
Rated 1 out of 5 stars
Locks up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have to unplug it two times a day to keep it working, it locks up
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .In order to troubleshoot your unit, we recommend you to contact us on shop.panasonic.com/livechat MON-FRI; 9AM-5PM EST.






