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Paw Patrol - Paw Patrol Youth Wired Headphones - Styles May Vary-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 4549 reviews

88%
would recommend to a friend

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Customer ratings & reviews

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Page 1, showing1-20 of 4,549 Reviews
  • Rating: 4 out of 5 stars

    1 Star for Customer service rep and the Manager

    Posted
    Sharique
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The product was good and arrived on time but my 7 yr kid did not like it as the vol was way down. But my experience with the customer rep at the bestbuy location where I went to return has been horrible. The rep refused to return this first by saying there's a 14 day return policy, I said I am on day 13 since I ordered the product she then said best buy offers return only on certain products and not all product. I showed the shipping label and the return policy she said the shipping label does not say this product can be returned also because the package was opened hence the bestbuy could not take it back. I asked to see a manager who repeated the same thing and then finally said she can make an exception if I were to exchange it. I asked if I can't find anything can I get a store credit she said no. In short I was forcibly made to grab another set of headphone off the shelf and then wait again in the long queue. Finally when I was called by the next rep for my exchange which he almost completely processed, the same manager appeared again from the room behind the customer service area and told him that he could not do a normal processing of return/exchange and made him redo the whole thing which was another 10 mins. Instead of a 2 min stop and a wonderful experience of Beatbuy promise on returns I came back with another product that I had no choice but to buy in exchange of the minion headset And a one of a kind experience at bestbuy. While I would recommend the product for younger kids, This bestbuy store on South Dale Mabry in Tampa is one place I am not going to recommend my friends to visit.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible headphones

    Posted
    MILLER
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought these for my young daughter to distract her for her first plane ride. After opening the package and inserting these for the first time, the sound wouldn't work. I checked the volume on the iPad and it was on so I tried to pull the headphone jack out (not forcefully) and the jack stayed stuck in the iPad. I contacted the manufacturer and they tried to blame me for their defective product being broken. After a few emails and convincing them that their defective product was to blame for the broken jack and not me yanking on the jack, as they put it. They agreed to replace the headphones, "As a one time courtesy". I would not recommend buying these, nor would I ever buy these again myself. P.S. Best Buy was not to blame for the horrible customer service, it was the manufacturers horrible customer service practices that I am referring too.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Styles May Vary

    Posted
    KYFarmFamily
    • My Best Buy® Elite Plus MemberElite Plus Member

    Guess It's my fault for not realizing what Bestbuy means by "Styles may vary". It means you have no say in which set they're going to pickup and put in the box. Unlike every other vendor where you click on the color you want and add it to the cart... So if you're ordering online... Know that you have no control over which one you will get. "These headphones are chosen at random Order online for a surprise character, or stop by your local Best Buy store to make your selection." Guess I should have read more carefully. Reviews complaining about low volume.. That is one of the best features of these... there is a switch (some buyers need to dig through their trash to find those instructions)... The switch comes set to "low", there is a medium and a high... This keeps your little one from hurting their ears. Set it so the max Volume setting won't hurt them and little ones can not inadvertently damage their hearing. Size... My son is 4 and they fit him ok... Still a little big but they function. Be ready for them to fall of a lot if they dance around (for a four year old at least).

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good headphones

    Posted
    DadGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So, I was at the gym and my headphones failed. Needed a new pair. Looked at some high end and couldn’t see the money, looked at the bottom of the barrel and knew they were junk... and then.... I saw this magnificent specimen. I knew right away they were for me. Cursed with a small head and small ears I figured I would try the kids set. First off, the design. It Marshall, enough said. Easily on of the top 2 in the paw patrol. The floppy ears add an elegance that you would not think, I can finally get that cool hair flip in slow motion without long hair. The sound is pretty great for the price, on ear style but gives you the extra ears.......... but seriously, I bought them for my son, he loves them and they sound ok. If you have a kid that loves paw patrol, buy them.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for my kids to use with their iPads

    Posted
    Sean
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We already had a Doc McStuffins pair of headphones just like these for one daughter, so we decided to purchase this Frozen pair for our oldest daughter to use with her iPad mini. She loves Frozen (what young girl doesn't!?), so it was a no-brainer when we saw this design on sale in-store. They are great for kids who are not rough on their belongings, but would certainly not be recommended if you know your kids won't take care of them, as the wire that goes into the headphones is rather easy to pull and fray (we had this happen to another pair when they got caught on a piece of furniture as my daughter was running through the house). Another thing to watch out for is the design of the male 3.5mm plug. If you use them with a gadget that has a strong case (like our OtterBox equipped iPad minis), the space for a headphone plug can be limited, so you need to make sure the plug is going to fit without clearance issues. A previous pair of Minnie Mouse headphones from this manufacturer had to be sold after purchase due to the plastic flower design preventing the plug from being used with our case.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great. just be careful with it

    Posted
    harleylady808
    • My Best Buy® Elite Plus MemberElite Plus Member

    I got this for my daughter who is 2 1/2. They fit well and the volume limiting feature is great. I've tested it myself and at full volume you can still hear quite well without hurting your ears. Of course, it depends on the quality of the movie or music you're listening to. If it's of poor quality, the sound won't come out too good on these headphones. The actual product itself is VERY lightweight and does not feel very durable. Light is good considering its going on a toddlers head. Just don't drop it. The light plastic feel of it leads me to believe that one good drop will cause it to break. The cord is of a good length so you can mount the ipad and still have the kid wired up to be able to listen from their car seat. I just hope these hold up. For the price, it's still a good buy. And using rewards points making these free is even nicer.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Liked it but kid tore it up :(

    Posted
    RMHAR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I went with this version of the cars headphones because the other version had this gas pump for the headphone jack and I knew it wouldn’t fit in the opening that my child’s case provided. We have one of those thick, foam child cases where the handle can be positioned to help iPad sit up. From what I could tell, the headphones sounded decent enough for kids headphones and it seemed like even with the noise canceling feature, my child didn’t have issues hearing through them. My child, who is a just turned 3 year old, did end up pulling the cushioned part off of the headphones somehow. You think you can just wrap it back around but that is not the case. After much effort to finally get it wrapped around, it pops right back off so we had to toss it. So depending on your child’s age and how gentle they are with their stuff, this could end up being a short lived purchase.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Super cute, expensive for the cheap material.

    Posted
    Jenn
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Cheap overall. The best part is the bow. The cord literally is bended awkwardly when packaged therefore it has bends and folds all over, its wrapped in thread that by day 2 starts to come apart. Soooo not worthe the price. Walmarts $10 headphones lasted her YEARS and this seems to last a few months at its best and i dont promise the cord to be in its best condition after the 1st month. Literally will attache pics of what i mean and it has 4 humps all over the court. Returned the 1st thinking it was defective and the 2nd pair did the SAME thing.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Very poor wiring.

    Posted
    breakersnap

    Worked great for my 7 year old for about 2 months. Then audio started to short out. I took the ear cover off and discovered the cord is held in by being tied in a knot. Then, the ground just has a piece of masking tape to hold it down. The other wires are completely exposed inside the headphone and tangled together. Then, the top of the wire is, again, tied in a knot. Turns out if you try to fully extend the headpiece, the wires are pulled tight inside the ear piece, which made the ground touch the other wires and short it out. But hey, came with a cute bow.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Kids love it!!! Good sound quality for kids

    Posted
    panitaboricua
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Presentation/Availability: Product was well packaged with no broken/opened box. There weren’t many available at the store (maybe 1 remained). Performance: It does exactly what I needed from this device. The sound quality is as very good for kids listening. My kid has used it on the laptop and tablet. The earpiece (over the ear) is comfortable for using it on long periods. Have no problem with them so far. Will definitely recommend this if you are looking for good sound quality headphones under $20. Customer service: EXCELLENT customer service. I was greeted by an employee as soon as I walked through the door. Then other employee asked what I needed. He had strong knowledge of what I was looking for and helped me to get to the right area for getting my product, which I did quickly. THANK YOU!!!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great sound, perfect fit for kids

    Posted
    ReyFinnBB8
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought these for my 6 year old to use with the tablet he received for Christmas. They fit him perfectly and work great. He loves the BB-8 design. The only thing about them that kept me from giving them 5 stars is, and this is hardly a complaint, but if he holds down the volume button instead of tapping it when he wants to increase the sound, he receives a warning about high volume causing hearing damage. He hits ok and then has to press the volume button again before it will increase. As a mother, I have no problem with this feature and appreciate the intent. As a user, especially a child to whom this product was designed and marketed for, my son tends to find it annoying. This is very minor in the overall performance of the headphones but I thought worth noting. The sound quality is great, especially for the price. It is perfect for any young Star Wars fan.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    My little guy loves these

    Posted
    LNetW
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Sturdy at a good price. But the four stars is for the unwelcome discovery that there’s a switch on these that appears to turn off the volume control. The whole point of having these is to protect my little guy’s hearing without disturbing others. Now I feel I need to check these to make sure the switch is in the position I set it in. Fortunately my little guy doesn’t know to look for a switch as none of the other headphones he’s had had one. But they broke or got lost. Not sure what the manufacturer was thinking by having the option to turn off the volume control available.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    “HORRIBLE “

    Posted
    MANDK1970
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this because I absolutely love frozen, So, of course I had to buy them. I got home and Couldn’t wait to open them, well, after 20 minutes to get the package opened, I plugged the cord into my cellphone and picked out a frozen music to hopefully listen to. “ Well “ I kept turning the volume up on my phone and still couldn’t hear the music. So! I thought I’d turn up the volume on the earphones, NO JOKING! AFTER (4-5) HOURS of trying to get the darn earphones to work still, “ NOTHING! I WAS BEYOND “ HOT “THAT I EVEN WELL, tried to read the instructions which were “IMPOSSIBLE “! I ended up returning them and getting my $$$$$$$$ back!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Good sound quality and it looks good!!!

    Posted
    panitaboricua
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Presentation/Availability: Product was well packaged with no broken/opened box. There weren’t many available at the store (maybe 3 remained). Performance: It does exactly what I needed from this device. Now the kids can enjoy watching their favorite movie/TV show on their tablet or portable DVD player. And it works too when connecting it to the PS4 controller to listen the game when playing. Sound quality remains very good. Music sounds good too when using it with the iPhone 7. And my son love the look of it!!!! Customer service: EXCELLENT customer service. I was greeted by an employee as soon as I walked through the door. Then other employee asked what I needed.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Cute! But could have better build quality

    Posted
    GRIFF
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    These headphones are adorable on my daughter! ...and, that's about the best thing I can say about them. I find the cord is way too thin for the weight of the headset (which is exacerbated by the extra weight of the ears and the bow, obviously). The gauge on the cord is so thin, it doesn't even coil right, and would never survive my kids swinging them around. Also, I bought these for a plane trip which is too bad because they're virtually inaudible on a plane. The impedance on these must be unusually high, and the volume limiter, which is a good idea in theory, is WAY too aggressive. I want to protect my kids' hearing... but I also want them to be able to hear what they're trying to listen to.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    decent headset for kids

    Posted
    JasonS78
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    picked up a few headsets as gifts to save some parents some sanity for when their kids are playing with tablets. Sound quality for the kids side seems pretty good, not having to listen to the same tablet voice as the child presses the same button over and over and over again is gold. Has a nice adjustable volume selector so the kiddos don't crank the sound way up and blow out their ears. The adjustable fit to match up different head sizes seems pretty good as well.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    This set was really underwhelming.

    Posted
    Frankie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had high expectations for these, but unfortunately, these didn't work out so well. I didn't expect Bose quality or anything. They were for my son for a road trip. However, they wouldn't stay sized to his head and even when they were sized right, they didn't stay tight to his ears. On top of that, the sound was really low and muffled. The plan was to let him listen to his music while we listened to our own, however, we just ended up switching off because he couldn't hear. They look great, but he never uses them and I don't blame him.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Earphone pads kept coming off...

    Posted
    Jordy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Earphones were cheap. It took 5 people in the store b4 the last one actually showed me where to find kid headphones...everyone else just pointed b/c they didn't seem to care if I needed help or not at Bloomingdsle & it was a small purchase even though we spend a lot there...4 people sent me to 3 diff parts of the store & headphones were right by register as you walk in on StarWars did player...Then I couldn't use my Rewards to buy a BB GC, but I couldv'e used it for ITunes etc...but the cashier said no gift cards...I left so annoyed w/the store but I went back to return the cheap headphones & the return desk was more knowledgable & efficient...so I still shop there.....

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Really cuts the volume down

    Posted
    Zeroactive
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought these for my son as he likes to use his kindle with the volume turned all the way up, thus driving the rest of the family nuts. I didn't want him blaring stuff at max volume directly into his ears though, so we gave these a try since they are supposed to reduce the volume. They basically reduce it so much that he has to have the volume up all the way just to be able to barely hear it. If it was any lower I'd have to return them, because honestly I think they reduce the volume too much. (For example, he has a hard time hearing anything when we're in the car because road noise and family noise is louder than these headphones.)

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY

    Posted
    Ashley
    • My Best Buy® MemberMember

    I bought these headphones for my daughter thinking that they were cute and she loves frozen. But then a few weeks later the end piece broke off in her iPad so now i either have to pay to have the iPad fixed or buy Bluetooth headphones! I am beyond mad at that fact and the fact that I look at the reviews and it happened to someone else a year ago and these headphones are still being sold in stores!!!!!!!!!!!! I would give zero stars if it would let me.

    No, I would not recommend this to a friend