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Customer Ratings & Reviews

Petcube - Play Indoor 1080p Wi-Fi Camera - Matte Silver-Angle_Standard

Customer rating

Rating 3.9 out of 5 stars with 288 reviews

75%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 46 Reviews mentioning:
fun to use
  • Rating: 5 out of 5 stars

    I love watching my puppy play while I'm at work!

    Posted
    Agave

    I received my Petcube Play about a week ago, and since then I've loved watching my Goldendoodle, Agave play while I'm at work! The installation was very easy, and it was up and running in no time! The picture is clear, and I'm so surprised at how wide an area the lens covers! The laser is a fun way to connect with him while I'm away and the sound works great. I'm so glad I bought it!

    I would recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi Agave!
      Thanks for your review. Enjoy your Petcube experience!
      Best,
      Petcube Team petcube

  • Rating: 5 out of 5 stars

    Pet and security camera

    Posted
    LaurieJohnson

    This item is a lot of fun! It is easy to install and works awesome! First you download the Pet Cube app then you can name your pet and take a picture of it! Now you can see what is in front of your cube by going into the app. You can get notifications when there is movement in front of the camera. You can talk to your pet or anyone in the room. You can take a video and pictures. This is awesome for security in your home also. You can use a red dot light and move it around to play with your pet OR you can also play with other people's pets! How fun is this! It is great to be able to see other people's beautiful pets and play with them! I just enjoy watching them ! I purchased this for my nephews baby present so they can check on both babies! Their dog is a baby and he won't eat or play when they are gone! This way they can see him and talk to him when they are gone and he is with the grandparents! It is a great gift for someone! It provides hours of fun! It is a security camera and also a way to talk to someone at home when you are away! It is very good quality and pictures!

    I would recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi Laurie,
      Thank you so much for your review and for supporting Petcube! If you ever have any questions, do not hesitate to contact us at support@petcube.com. Best, Petcube Team. petcube

  • Rating: 4 out of 5 stars

    Fun and effective!

    Posted
    floopaloop

    So far, I'm really enjoying the PetCube Play! Initially, I had trouble getting it to connect to my Wi-Fi (my firewall was the issue), but the customer service team was able to efficiently talk me through adjusting the settings on my router so the PetCube could connect. I love being able to check in on my dog while I'm gone at work, as well as confirming my suspicions that he likes to bark at the window when other dogs go by (see image). Thanks to the 2-way audio feature, I can get his attention and stop the unwanted behavior. He is still figuring out the laser pointer, but I haven't tried calibrating it yet, so we'll see how things go once I take care of that.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fun and functional!

    Posted
    Laura

    Fun and functional! Love that I can check in with my dogs throughout the day and remind them to "get off the couch". The cube is small and is barely noticeable on the bookshelf. The only reason I didn't give it 5 Stars is that there is an echo when you speak through the app. Clear picture.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Petcube

    Posted
    Kmaura

    This product is so fun to use! I love checking in on my dog during the day. I love that the sound is 2 way but I wish I could mute from my phone if I choose. Also, it's a bit echoey. The laser lags a bit.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Tons Of Fun!

    Posted
    Silvertruth

    The Petcube Play is a truly fun and interactive device if you own any number of pets whom you would like to check in on during the day or night while away from home whether you are working or simply gone for the weekend. The laser toy that's built in allows for endless fun for those pets in your life who love to chase the ever elusive red dot and the two-way built-in speaker ensures you can talk to your pets and hear them talk back to you. The Petcube Play comes well packaged and well constructed, doesn't feel cheap by any means and is very substantial. Upon opening you find that inside are only three items: the Petcube Play, a very generously long USB cord (approximately 6 feet) and outlet adapter, and instructions with a reset key pin and a few Petcube Play stickers to show your pride if you decide later you must tell the world how pleased you are of your purchase through the sticker. Setup up was super simple. You are directed to download the app which is available on iOS and Android. I was using an iPhone 7 with latest iOS version and install of app was a breeze. On the app it asks you what kind of device you purchased and once you pick it all you have to do is plug in your Petcube to a power source and the Petcube will power on and the app will find it. The app asks you to set up an account which is free and you have the option to name your Petcube and add a picture on your profile. The app does walk you through very easily on allowing your Petcube to access your wireless network which is a requirement if you buy one of these as is doesn't have a Ethernet port built in. Once you set up an account, which also allows you to share your Petcube Play with either family members or the general public who can then access your Petcube Play and use the laser pointer to play with your pets or just view what's going on in real time, you connect your Petcube on your wireless internet, you are up and running and can view live streaming 1080p picture quality goodness. I mounted the Petcube Play on top of our 73 inch television in the living room and tested the connection and streaming quality from various locations and connected to the internet using either wifi or LTE on the phone. I found at times when I connected via my wifi I would get poor connection issues and quality. This is probably an issue with router settings and I didn't investigate it. It wasn't an issue of the router being too far away as it was only 20 feet from the phone. When using LTE I never had any connection problems or quality issues. I could use the laser pointer with no issues other than a one second lag time from where you are pointing on the screen to when the laser reactes in the physical environment where it's located. I also had my wife access the Petcube Play and my mother-in-law who lives 600 miles away and neither one had any issues of connecting or using the toy or being able to use the two-way speaker (I should mention that anyone who wants to access your Petcube Play must also download the app and create an account. Once they do all they have to do is give you their user name and then you search for them in your app and add them to your friends or family list which sends them a message to confirm their addition to your group then they have access to your camera from that point forward. You can always remove them at anytime for whatever reason). Furthermore, I found that this Petcube Play has an automatic night vision carry over so if the light isn't bright enough, it automatically switches to night vision and has an infrared light which brightens up the room in the night vision mode so you can see what's going on, pretty neat. The Petcube Play also has a tri-pod receptacle on the bottom of the unit if you are so inclined to use a tripod for placement. In conclusion, the Petcube Play is very fun to use to keep tabs on your pets, to play with your furry friends, or just to simply spy on them. It's a true plug and play device with the exception of having to download an app and the picture quality won't disappoint no matter if it's during the day or night. As a bonus, I could definetly see someone using this device as a in home surveillance solution. Either way, if you are on the fence because of the price tag or just not sure it's worth it, stop worrying. This device is well worth the money and peace of mind. It's very well constructed and promises to give you hours of fun with your pets while you are away.

    I would recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi Silvertruth,

      Thank you so much for your detailed and helpful review. We are glad to hear you like the Petcube.
      Please contact us 24/7 at support@petcube.com with any questions, we will be happy to help.

      Kind Regards,
      Petcube Team petcube

  • Rating: 4 out of 5 stars

    This camera is awesome

    Posted
    ikabod0709
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    It's easy to setup and add other users for access using the PetCube App. The laser pointer is fun to use on the dogs and the image resolution is good. You can talk and correct bad behavior using the built in voice control. I'm going to double up and use it as a home security camera. Why not?

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great quality picture but a bit fickle

    Posted
    Rav70
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Overall a quality product. The lazer is a great touch to play with your pet. I think the app itself is a bit fickle to get set up and the lazer is delayed which understandable since you are sending a signal over the internet. The sound works but you can hear yourself through the built in mic. Trained my dog to listen for the ring and he comes running knowing we are there playing with him. Fun little gadget to have for sure...especially if you feel bad having to leave your pet home alone!

    I would recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi there! Thank you so much for your wonderful feedback! We love to hear how you trained your doggy with the help of Petcube. If you ever have any questions or experience problems, do not hesitate to contact us at support@petcube.com for the assistance. Best Regards, Petcube Team. petcube

  • Rating: 5 out of 5 stars

    Fun toy and practical camera all in one!

    Posted
    AnneH
    • My Best Buy® Member

    Petcube is a lot of fun. I got it so I could watch my little Havanese while I am at work. I found it to be really easy to set up. Just plug in, install the app on your phone, log on to your WiFi on the phone app and voila you have a picture. The laser works very well but the trick is to swipe instead of tap to move it around. The speaker works amazingly well. It is really cool to be able to talk to your pet. The camera doubles as a security camera and gives you a very wide angle shot on a room. The picture is surprisingly good with very low light. The camera design is sleek and easy to place anywhere. If you want to use the laser you need to set it close to the edge of the surface you use otherwise the table or surface interferes with the laser. It has a rubber bottom to help it grip and not slide off of things. Another cool feature is the tripod mount. A tripod works great with the laser feature and allows you to set up the camera at any height and place in the room. I love that you can take picture and video of your pet when they don't know you are there. You can even share them with other people. I highly recommend the Petcube. LOTS of FUN!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fun camera to spy on your pets : @@@@@@@

    Posted
    CatMomX3
    • My Best Buy® Member

    Before anything, let me mention that I adore my pet cube. Being able to spy on my pets when I am at work is priceless. Although the camera is really cool, it does have some flaws. I have a total of 2 cameras for different locations in my house. For both cameras, I had to return the one I had initially bought as they were defective. 2 out of 4 cams did not work properly. Once I got them to work though, they did exactly what I wanted! SETUP super easy to link with your phone app. I have an iPhone and everything works great, easy to navigate. However, my husband has an android and the app for his phone isn't as great as mine. I did not have to perform any updates on my working cameras. @@@@@@@@ sometimes a manual update is required) SHARING you can share your cameras with your family (private sharing). my husband and mom get to enjoy spying on them too! You can also set times where you do not want your family to look up on them or activate/deactivate audio and laser. You can also set notifications to see who used your pet cube. You can also stream on Facebook! CONNECTIVITY No issues for me as I have great internet! you do however need a minimum of 2MB of Upload speed to not lag per camera. It is also what customer service at pet cube have said and recommended to me when I asked. AUDIO the 2 way audio option is great! you can hear your pets and they can hear you. however there is some feedback. when I talk in my phone then I can hear myself from the app as an echo. VIDEO generally good quality! it's 1080p. it also depends how close or far the cam is from your pets. night vision is very fun! you can also zoom in and out. Usually 10 seconds videos are recorded when it senses a pet or sound around. CLOUD SAVE/SERVICE you have a 4 hour video history for free with the camera. so if you're at work or busy, you can look back and see what happened. if you want more options, pet cube offers different plans. it can save 3 days or 10 days depending on what you pick. their plans aren't too pricy which is nice! LASER laser can be laggy but overall such a fun features! you can play with your kitty even if you'ren't home! when you do zoom in though, you cannot play with the laser. CUSTOMER SERVICE I have never called them but I have contacted them about my issues online with chat and email. they are very responsive and helpful! AESTHETICS small and compact! doesn't appear intrusive in the decor of your home! NEWS FEED you can chose to share your camera to strangers. I do recommend however that are careful with your privacy if you do so. on my end, I only liked the family sharing options. I have however explored the play section and viewed other people's pet and played with them. it's super cute! overall I love my cams!!! very happy with them. if you want to stay close to your pet, it's a good way to do it! : @@@@@@@

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Lots of fun

    Posted
    Leeinkc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is such a fun toy. It's great for days when your cat (or dog) are going to be home for a while. And it's nice to just check in and make sure everything is alright at home. The one problem I have is with the laser pointer. The laser tracking is accurate when calibrated, but it can be slow. Very slow. Sometimes I can move my finger half way across the screen and the laser suddenly decides to "catch up" to my movement. Otherwise I love it. Video is good and the recording feature is awesome.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Product!

    Posted
    Robin

    Overall I am very satisfied and I am close to giving the Petcube Play five stars. I have seen in pet sitting clients homes and decided it was time for my family to have one. I have four cats and I am interested in their day to day habits. I love the night vision feature as it is fun to see what they do when I am home but not watching them. I love the interactive feature of the laser as well. I do have some notes as well. I had to troubleshoot a great deal to get the Petcube to connect to my phone initially. I have found the image to be grainy, and the audio feature makes a whooshing sound. I have some issues with the control of the laser point, slightly jerky. I do think that recalibrating will solve some of the issues I have noticed. I also was able to contact my husband using the Petcube when he had locked his phone in the car and I needed to talk to him urgently. We are still new to the Petcube but really have loved watching our four cats on it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great buy and provides peace of mind

    Posted
    Joseph
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was surprised how easy this product was to set up. The video quality is outstanding both during day and at night. We bought this when we went out of town to Myrtle Beach so we could see how our cat was doing. We interacted with him and loved the record and notification feature of when he was on the move. It was fun talking and playing with the laser feature. Our cat and family loves it. When at home we keep it in the kids playroom and when they misbehave it is all caught on tape. Great buy!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fun to see my dogs at will

    Posted
    VirginiaR

    The Petcube Play is very easy to setup. It is Plug-n-play with a quick download of the app and connection to Wi-Fi. It immediately began recording and the laser pointer got the attention of my pup right away. The video is great, especially the night video. I have logged in multiple times throughout the day at work to check on the pups. The lazer pointer seems to have a slight lag, but I am unable to fully utilize that feature in my current setup. I have repositioned the cube a few times since the primary location of the dogs in my absence does not have a convenient shelf. I may add the tripod as I think that will provide the best setup for my situation. I love the motion detection alert feature. When the pups are up during the day while I am away, I get a notification and am able to check in. I haven't used the option to talk with them much but I was able to discourage rough housing using the cube.

    I would recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi Virginia,

      Thank you for your feedback and great review. Have you tried to calibrate the laser? Calibration makes the laser movements more accurate and precise. To do this, please go to the Home page, then Settings and choose Calibration. Please contact us at support@petcuce.com in case you need an assistance.

      Best,
      Petcube Team petcube

  • Rating: 4 out of 5 stars

    A lot of fun

    Posted
    Alyssa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    i love that I can see what my dogs are up to when i'm not home, and even more that I can actually'speak' to them through it, and play with them via the laser. it's view is quite wide, much more than i'd thought, so I could actually see the entire room and not just a part of it. the clarity isn't hd, but it's very good for such a small lens! the only thing I don't like is the membership program. while it can still be used without the paid subscription, videos disappear after a day or two.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Peace of mind goes hi tech

    Posted
    COMom24

    Set up our new PetCube Play with no difficulty and immediately impressed w compact size. Upon downloading the free app, was delighted by sharp, clear image, audio, night vision and fun laser toy, which thrilled our 2 dogs. What a great tool for checking in on our pets-- peace of mind.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Works well

    Posted
    Brian
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Easy to set up and tons of fun for my dog to chase around with the laser. The shipping experience wasnt too pleasant though,

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love the Technology in this Cube

    Posted
    ThatCaliforniaDude
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The Petcube I still amazing, being able to play with my anainals while I'm at work is absolutely rad. The model I have allows me to talk to my anaimals as well as see them at night. The image quality is top notch and the endless fun is priceless. The only knock I have on this product is the laser. When using it to play with my pets it can be a bit laggy and pretty annoying. If they could fix this, this product would be 5 stars.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fun Interavtive

    Posted
    Kathleen

    The product is pretty good. Clear camera. I like how you're able to communicate with your pets they can hear you and you can hear anything they're doing. The cat loves playing with the laser however the dog isn't too fond of it. But it's nice to see what they're doing making sure they're safe and not getting into anything they shouldn't be. Overall it's a nice product to have.

    I would recommend this to a friend

    • Brand response

      Petcube Customer Care

      Dear Kathleen,

      Thank you for supporting Petcube with your great review! We are glad to hear you and your​ pets are enjoying the Petcube. Please do not hesitate to contact us with any questions at support@petcube.com.

      Kind Regards,

      Petcube Team petcube

  • Rating: 4 out of 5 stars

    Fun but Lags

    Posted
    A256
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This device is very fun to have. You can play with your dog while you're away, and checkup on your kiddos when they get home. However, it lags something awful. I know I live in the sticks, but since then I've given it to a friend that has much faster internet. It still lags. Fun toy, but not great quality when it comes to the image or speed.

    I would recommend this to a friend