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Customer Ratings & Reviews

Petcube - Play Indoor 1080p Wi-Fi Camera - Matte Silver-Angle_Standard

Customer rating

Rating 3.9 out of 5 stars with 289 reviews

75%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 61 Reviews mentioning:
laser
  • Rating: 5 out of 5 stars

    Lonely no more!

    Posted
    David
    • My Best Buy® Member

    My 12 year old son has a lonely pet parakeet. The bird's name is Oreo who resides in his the boy's bedroom. When my son is gone at school or and away at camp thios summer, poor Oreo sits all alone. That is, until recently. Personally, I was a little apprehensive about getting a Petcube Play for a bird as it is marketed mainly for dog and cat owners. Well, my worries subsided as soon as I saw my son talking to and playing with his bird on his cel phone even though he was away from his room! Since then, we've really enjoy our Petcube Play pet camera. Here are some details for our experience so far. SET-UP Set-up was simple with the downloaded App. The app is well built and works great on my son's iPhone. The app immediately recognized the nearby Petcube and walked us through connecting the camera to our wifi. Within just a few minutes we were up and going - interacting remotely with Oreo. VIDEO / SOUND QUALITY The video quality is nice with a great resolution (see photo). Sometimes the refresh rate is not the fastest but we also received frequent warning that there is a slow connection. It is probably because our home wifi internet speed is not the best. The video refresh rate actually increased once my son looked-in on his bird when he was out of the house using a cellular network on his phone rather than our home wifi. As to sound, it is great with very little lag. The two way communication is so incredible. It is pretty cool that Oreo can hear his owner and visa-versa. My son will whistle into his phone and nearly immediately Oreo hears, perks up and begins singing back to him. All remotely! Pretty cool stuff. OTHER FEATURES This little pet cam has many options. You can record photo or video from the live camera feed. These images and videos automatically save to the iPhone photo app. There is an option to sign up for a subscription to have days of recorded video stored in the cloud for you. There is also a cool laser light which one can move and control remotely from the app. For his bird, my son does not use this feature. Neither does he use the setting where you can have your phone alert you when the camera detects motion. Yet, I imagine many canine and feline owners would have a need for this and other automatic alerts that you can program the Petcube to trigger. CONCLUSION If you have use for a pet cam, definitely get this one! We have owned other wifi cameras and this one is the best that we've tried. The app is never buggy and works as it should. The video quality is nice with a decent refresh rate, and audio sounds fantastic with very little lag. Overall, we are very happy with our Petcube Play. Though really, the happiest to have the new wifi camera is Oreo! He now gets played with much more often and is much happier as proven by his more frequent singing heard throughout our home. Thanks Petcube!

    I would recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hello David,

      Thank you so much for supporting Petcube with your excellent review and your time to write it.
      We are glad to hear your son enjoys playing with Oreo through the Petcube. :)
      Please let us know at support@petcube.com in case you need any help with Petcube, we will be happy to help.
      Best,
      Petcube Team petcube

  • Rating: 5 out of 5 stars

    Great camera for all situations

    Posted
    Ranmax
    • My Best Buy® Elite Member

    I help run a Cat Shelter in Ecuador and this is my review of the Petcube Play Camera. SET-UP Set-up was very easy, the instructions were simple to understand and easy to follow, we set up the camera using an Ipad that we've at the shelter and didn't run into any issues, we've the Petcube set up 2 rooms away from the router so the wifi range is pretty solid VIDEO / SOUND QUALITY The video quality is great given our current internet service, this petcube is being used and controlled by people all over the world and we get nothing but praise from them. We really have no complains once again due to our location and not so great internet , we sometimes get some lag or jitter but nothing out of the ordinary, we don't really use the sound but we've enable it before for testing purposes and it's easy to carry on a conversation between 2 parties using the camera microphone OTHER FEATURES The camera has many options for all kinds of users Our most heavily used feature is the laser, people and our cats love the laser feature, it has a surprisingly long range and hold pretty steady while being controlled through the app. Also since the release of the Petcube Play there's a new option to Livestream directly to Facebook which helps us tremendously in getting our video in as many social media platforms as possible, setting up the Livestream feed was very easy as well, nothing too complicated and I would say anyone that has installed any bluetooth or wifi enabled device in their home should be able to do it without any issues CONCLUSION We highly recommend Petcube, we've been able to use it consistently since it was released and we keep it on 24/7 and available to the public almost 16 hours per day. You don't have to take our word for it, you can check out how it works directly at www.lacasadelosgatosgye.com or through the Petcube app under the user gatosgye and let that help you make your decision about this product

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Irresistible Real Moving Prey Simulator

    Posted
    gadgetguy11
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member
    • Top 50 ContributorTop 50 Contributor

    I am generally one who researches product reviews but when I went to Best Buy to pick up the new Nest IQ Cam, I saw this Petcube Play & bought it on the spot as an impulse - what pet would not deserve such an innovative cat toy! I returned it the next day, because it appeared to have a problem. When the 2nd one had the same problem, I called the manufacturer, who offers 24/7 live help!! I was pleasantly surprised by the clear speaking, super helpful, intelligent technical support they offered. Here is what to watch for, if you buy it: Petcube moves the laser around and chases the cat, then stops and rests. The original rest time was an hour. Nowhere in the instructions do they mention a wait time. So it appeared to be defective. They pushed a firmware update for me that is now a standard update. It reduced the rest time to about 15 minutes. That is ideal. Our 3) rescued cats sit by the cube, waiting for it to come on. They have to move after 15 minutes of rest time to wake it up. They go crazy & pounce on the laser. Petcube sends a clear video to your free app each time there is movement. You can clearly see your cat's antics chasing the red laser "prey"! This is one of the best cat toys we have ever bought!! Voted #1 by our 3) cats by spending the most time chasing & waiting for it! Petcube earns my HIGHEST recommendation!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I love watching my puppy play while I'm at work!

    Posted
    Agave

    I received my Petcube Play about a week ago, and since then I've loved watching my Goldendoodle, Agave play while I'm at work! The installation was very easy, and it was up and running in no time! The picture is clear, and I'm so surprised at how wide an area the lens covers! The laser is a fun way to connect with him while I'm away and the sound works great. I'm so glad I bought it!

    I would recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi Agave!
      Thanks for your review. Enjoy your Petcube experience!
      Best,
      Petcube Team petcube

  • Rating: 5 out of 5 stars

    Stylish and functional

    Posted
    doglover123

    Solid video feed. I have other pet cams but liked that it was small and easy to set up. My dog loved the laser feature! I loved having the microphone as well.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Exactly as advertised, easy to use, and fun

    Posted
    Eric

    I bought this so that I could keep an eye on my pets while working long hours. It was incredibly easy to setup and the video quality is top notch. I hope to get a hang of using the laser because there is a definite learning curve. Love being able to talk to my pets at work.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Tons Of Fun!

    Posted
    Silvertruth

    The Petcube Play is a truly fun and interactive device if you own any number of pets whom you would like to check in on during the day or night while away from home whether you are working or simply gone for the weekend. The laser toy that's built in allows for endless fun for those pets in your life who love to chase the ever elusive red dot and the two-way built-in speaker ensures you can talk to your pets and hear them talk back to you. The Petcube Play comes well packaged and well constructed, doesn't feel cheap by any means and is very substantial. Upon opening you find that inside are only three items: the Petcube Play, a very generously long USB cord (approximately 6 feet) and outlet adapter, and instructions with a reset key pin and a few Petcube Play stickers to show your pride if you decide later you must tell the world how pleased you are of your purchase through the sticker. Setup up was super simple. You are directed to download the app which is available on iOS and Android. I was using an iPhone 7 with latest iOS version and install of app was a breeze. On the app it asks you what kind of device you purchased and once you pick it all you have to do is plug in your Petcube to a power source and the Petcube will power on and the app will find it. The app asks you to set up an account which is free and you have the option to name your Petcube and add a picture on your profile. The app does walk you through very easily on allowing your Petcube to access your wireless network which is a requirement if you buy one of these as is doesn't have a Ethernet port built in. Once you set up an account, which also allows you to share your Petcube Play with either family members or the general public who can then access your Petcube Play and use the laser pointer to play with your pets or just view what's going on in real time, you connect your Petcube on your wireless internet, you are up and running and can view live streaming 1080p picture quality goodness. I mounted the Petcube Play on top of our 73 inch television in the living room and tested the connection and streaming quality from various locations and connected to the internet using either wifi or LTE on the phone. I found at times when I connected via my wifi I would get poor connection issues and quality. This is probably an issue with router settings and I didn't investigate it. It wasn't an issue of the router being too far away as it was only 20 feet from the phone. When using LTE I never had any connection problems or quality issues. I could use the laser pointer with no issues other than a one second lag time from where you are pointing on the screen to when the laser reactes in the physical environment where it's located. I also had my wife access the Petcube Play and my mother-in-law who lives 600 miles away and neither one had any issues of connecting or using the toy or being able to use the two-way speaker (I should mention that anyone who wants to access your Petcube Play must also download the app and create an account. Once they do all they have to do is give you their user name and then you search for them in your app and add them to your friends or family list which sends them a message to confirm their addition to your group then they have access to your camera from that point forward. You can always remove them at anytime for whatever reason). Furthermore, I found that this Petcube Play has an automatic night vision carry over so if the light isn't bright enough, it automatically switches to night vision and has an infrared light which brightens up the room in the night vision mode so you can see what's going on, pretty neat. The Petcube Play also has a tri-pod receptacle on the bottom of the unit if you are so inclined to use a tripod for placement. In conclusion, the Petcube Play is very fun to use to keep tabs on your pets, to play with your furry friends, or just to simply spy on them. It's a true plug and play device with the exception of having to download an app and the picture quality won't disappoint no matter if it's during the day or night. As a bonus, I could definetly see someone using this device as a in home surveillance solution. Either way, if you are on the fence because of the price tag or just not sure it's worth it, stop worrying. This device is well worth the money and peace of mind. It's very well constructed and promises to give you hours of fun with your pets while you are away.

    I would recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi Silvertruth,

      Thank you so much for your detailed and helpful review. We are glad to hear you like the Petcube.
      Please contact us 24/7 at support@petcube.com with any questions, we will be happy to help.

      Kind Regards,
      Petcube Team petcube

  • Rating: 4 out of 5 stars

    This camera is awesome

    Posted
    ikabod0709
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    It's easy to setup and add other users for access using the PetCube App. The laser pointer is fun to use on the dogs and the image resolution is good. You can talk and correct bad behavior using the built in voice control. I'm going to double up and use it as a home security camera. Why not?

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice product, wish it worked like it does on the a

    Posted
    TurangaCheeks
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I love my Cube, no doubt! The product works well, a nice quality image, & does allow two way communication & laser play. Be aware that if your WiFi isn't consistent, your images freeze often, the laser has a huge delay & there is a 1-2 second delay in voice/sound communication, both ways. Often, my fur-babies will seem to be sitting still, when in fact the image has frozen, then suddenly I'll see them walking in/out from the room. The Cube does truly offer a wide screen view, that is pretty impressive. The Cube app allows you to take pictures at any point, nice feature. There is a free 30 day trial to PetCube's recording feature with a somewhat pricy tag thereafter. A nice feature is it allows you to set auto laser play; at those times, the laser moves smoothly. I've had my Cube for 7 weeks. I've 5 dogs. The A/C cord is quite long, so it allows for flexible placement. It's a small gadget, so it doesn't take up much space. One very important note is you'll want to look up the setup directions outside of the instructions that come in the package as they miss a key step. I'm pretty tech-savvy, but this one missing step in the written instructions drove me insane... very frustrating. Overall I enjoy having the Cube, I just wish my WiFi was more consistent. I've been told my WiFi is the culprit to all the delays and freezing.

    I would recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi! Thank you for your considerable and detailed feedback! We really appreciate it. The inconsistent internet connection indeed may be causing a delay in laser performance and freezing of the screen. The recommended upload and download speed is 2Mbit. If you ever have any questions or problems, please do not hesitate to contact us at support@petcube.com. All the best, Petcube Team. petcube

  • Rating: 4 out of 5 stars

    Great quality picture but a bit fickle

    Posted
    Rav70
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Overall a quality product. The lazer is a great touch to play with your pet. I think the app itself is a bit fickle to get set up and the lazer is delayed which understandable since you are sending a signal over the internet. The sound works but you can hear yourself through the built in mic. Trained my dog to listen for the ring and he comes running knowing we are there playing with him. Fun little gadget to have for sure...especially if you feel bad having to leave your pet home alone!

    I would recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi there! Thank you so much for your wonderful feedback! We love to hear how you trained your doggy with the help of Petcube. If you ever have any questions or experience problems, do not hesitate to contact us at support@petcube.com for the assistance. Best Regards, Petcube Team. petcube

  • Rating: 4 out of 5 stars

    Gre

    Posted
    Jodi

    When I first received the Petcube Play camera, I had some high expectations. Upon unboxing the camera, I was surprised at how small and compact the entire product was. It can be placed almost anywhere while in use and needs very little room for storage. It's very sleek looking and will fit in any home with any decor. Setup was very simple for the most part. The directions were very clear but for some reason I was not able to connect the Petcube to my Android phone. I tried several times but eventually decided to try with my iOS device which connected almost instantly. Using the app was also quite simple. I placed the Petcube on my dining room counter facing towards the living room and I must say that I was quite impressed with the image quality. I was also impressed with the amount of room coverage the camera provides. I was not expecting to be able to view an entire room clearly with such a small device. My favorite feature was being able to hear and speak to my dogs. At first, they were quite confused and almost nervous when hearing our voice but they did get use to it. I love that I'm able to speak to them or even correct them if they start getting into things while I'm away. One of my dogs absolutely enjoys laser pointers so this was a great feature to include. I love that I'm still able to interact so much with them while not at home. The laser pointer did seem glitchy at times. It would almost freeze or jump when trying to move it around which was a little frustrating. I've enjoyed being able to record videos and take photos of them using this. Overall, I think this is a great product. My dogs are just like my children and having the Petcube to check on them is comforting especially when we are away for extended time like vacations. It's also great to just check on the home all together like a security system. The concept of this product was excellent. I do think there could be a few minor changes like the laser pointer issues which I've seen others have. I will definitely be recommending this to friends and family.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fun toy and practical camera all in one!

    Posted
    AnneH
    • My Best Buy® Member

    Petcube is a lot of fun. I got it so I could watch my little Havanese while I am at work. I found it to be really easy to set up. Just plug in, install the app on your phone, log on to your WiFi on the phone app and voila you have a picture. The laser works very well but the trick is to swipe instead of tap to move it around. The speaker works amazingly well. It is really cool to be able to talk to your pet. The camera doubles as a security camera and gives you a very wide angle shot on a room. The picture is surprisingly good with very low light. The camera design is sleek and easy to place anywhere. If you want to use the laser you need to set it close to the edge of the surface you use otherwise the table or surface interferes with the laser. It has a rubber bottom to help it grip and not slide off of things. Another cool feature is the tripod mount. A tripod works great with the laser feature and allows you to set up the camera at any height and place in the room. I love that you can take picture and video of your pet when they don't know you are there. You can even share them with other people. I highly recommend the Petcube. LOTS of FUN!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Lots of fun

    Posted
    Leeinkc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is such a fun toy. It's great for days when your cat (or dog) are going to be home for a while. And it's nice to just check in and make sure everything is alright at home. The one problem I have is with the laser pointer. The laser tracking is accurate when calibrated, but it can be slow. Very slow. Sometimes I can move my finger half way across the screen and the laser suddenly decides to "catch up" to my movement. Otherwise I love it. Video is good and the recording feature is awesome.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product

    Posted
    mloz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I really enjoy this product. it was easy to setup and use. The cats enjoy the laser play feature.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Product!

    Posted
    Robin

    Overall I am very satisfied and I am close to giving the Petcube Play five stars. I have seen in pet sitting clients homes and decided it was time for my family to have one. I have four cats and I am interested in their day to day habits. I love the night vision feature as it is fun to see what they do when I am home but not watching them. I love the interactive feature of the laser as well. I do have some notes as well. I had to troubleshoot a great deal to get the Petcube to connect to my phone initially. I have found the image to be grainy, and the audio feature makes a whooshing sound. I have some issues with the control of the laser point, slightly jerky. I do think that recalibrating will solve some of the issues I have noticed. I also was able to contact my husband using the Petcube when he had locked his phone in the car and I needed to talk to him urgently. We are still new to the Petcube but really have loved watching our four cats on it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great buy and provides peace of mind

    Posted
    Joseph
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was surprised how easy this product was to set up. The video quality is outstanding both during day and at night. We bought this when we went out of town to Myrtle Beach so we could see how our cat was doing. We interacted with him and loved the record and notification feature of when he was on the move. It was fun talking and playing with the laser feature. Our cat and family loves it. When at home we keep it in the kids playroom and when they misbehave it is all caught on tape. Great buy!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well

    Posted
    CC4163
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I got this to monitor my cat while we were on a short vacation, and it did the trick. I liked receiving notifications when there was movement in the room, and being able to see him wander the house. The laser pointer was OK, but I felt like it could've been better. Overall, I'd recommend it. It was easy to set up and use. I like how compact it is too.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great way for us to monitor the pets and home whil

    Posted
    SEGohio

    I bought the PetCube as a way to monitor my pets while I am away from the house. The 1080p camera is great and the sound is very clear. The laser is a cool feature, but it does not sync with the app well and is very sporadic. I really like the motion detection feature and the ability to playback video when there is movement in the house. The app is a little buggy. It flips from landscape to portrait mode and back again depending on what menu item is selected. You can turn the camera off while you are at home and you can invite family and friends to view your camera feed if you like. Overall we have been pleased with the PetCube and would recommend it to anyone in the market for a pet cam.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent Pet camera

    Posted
    HonestGamer85
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The camera provides a clear picture during the day and night. The laser is ok. The knock was that the camera seems to lose connection to the internet frequently.

    I would recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi there! We would be happy to help you improve the connectivity on your device! Please, contact us at support@petcube.com and let us know what is your username on the Petcube app and what is the upload and download speed of your internet at home. Looking forward to hearing from you! Thanks! petcube

  • Rating: 4 out of 5 stars

    A lot of fun

    Posted
    Alyssa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    i love that I can see what my dogs are up to when i'm not home, and even more that I can actually'speak' to them through it, and play with them via the laser. it's view is quite wide, much more than i'd thought, so I could actually see the entire room and not just a part of it. the clarity isn't hd, but it's very good for such a small lens! the only thing I don't like is the membership program. while it can still be used without the paid subscription, videos disappear after a day or two.

    I would recommend this to a friend