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Customer Ratings & Reviews

Petcube - Play Indoor 1080p Wi-Fi Camera - Matte Silver-Angle_Standard

Customer rating

Rating 3.9 out of 5 stars with 289 reviews

75%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-2 of 2 Reviews mentioning:
performance
  • Rating: 1 out of 5 stars

    Poor performance and inconsistent connection

    Posted
    yanquiuxo
    • My Best Buy® Elite Member

    This camera was a cluster of an experience out of the box. The set up process seemed straightforward, however I got to the end of the setup of the app and it gave me a "Cannot Write to Camera" error; I had to contact tech support and go through a litany of holding the reset button down for 8 seconds, unplugging, holding the reset button down for 3 seconds, uninstalling and reinstalling app, etc. The sad thing is the tech in the chat pod online had the script copy and pasted like this is a normal process for them. Should just work out of the box, right? The clunky setup would have been fine but the camera constantly shows as "offline" and can't be viewed remotely. It has no problem recording and storing any motion activated content to the cloud, but I can't view it live, which is primarily why I bought it. Sometimes it shows online, sometimes not. There doesn't seem to be any rhyme or reason to it. What they also don't advertise on this camera is that it only supports a 2.4GHz network and I have a feeling the wireless chip inside it isn't very good to boot. They recommend having the camera close to the router (within 10 ft??) but I didn't buy a $400 AC tri-band router and advanced connected home devices to have to place them within 8-10ft of my router. This isn't 2007. Do yourself a favor and sacrifice the laser pointer and get the Arlo Q or Nest Cam. There are two companies that put a ton of work into making a quality product that functions as it should out the box. Y

    No, I would not recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi there,
      This is Serhiy. I'm a Senior Customer Support Engineer at Petcube. I am really sorry to hear your first impression of the Petcube wasn't so good. I completely understand your frustration with out of the box experience. We are working hard to deliver the highest quality product and constantly improving connectivity of the Petcube. Could you please contact me directly at serhii.vynychuk@petcube.com and let me know your Petcube username? I would be glad to help you resolve any issues or replace your camera if necessary to get you and your pet to enjoy the Petcube. Looking forward to hearing from you. Thank you! petcube

  • Rating: 1 out of 5 stars

    No WiFi range, poor performance

    Posted
    dougcjohn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Very slow, laggy and red laser useless. Called Tech Support and tech told me to place camera no further than 8-10' from Router. When questioned why so close, she admitted that the radio was short range and they were aware of the problem, which is why they instructed the 8-10' max distance. This isn't workable or acceptable, camera needs to be in area of pets and not in Den with router located.

    No, I would not recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi there! We're sorry your experience with Petcube wasn't very smooth, but we'd be glad to help you out. Could you please contact us at support@petcube.com? Thank you! All the best, Petcube Team. petcube