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Customer Ratings & Reviews

Petcube - Play Indoor 1080p Wi-Fi Camera - Matte Silver-Angle_Standard

Customer rating

Rating 3.9 out of 5 stars with 288 reviews

75%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 288 Reviews
  • Rating: 5 out of 5 stars

    Lonely no more!

    Posted
    David
    • My Best Buy® Member

    My 12 year old son has a lonely pet parakeet. The bird’s name is Oreo who resides in his the boy’s bedroom. When my son is gone at school or and away at camp thios summer, poor Oreo sits all alone. That is, until recently. Personally, I was a little apprehensive about getting a Petcube Play for a bird as it is marketed mainly for dog and cat owners. Well, my worries subsided as soon as I saw my son talking to and playing with his bird on his cel phone even though he was away from his room! Since then, we have really enjoy our Petcube Play pet camera. Here are some details for our experience so far… SET-UP Set-up was simple with the downloaded App. The app is well built and works great on my son’s iPhone. The app immediately recognized the nearby Petcube and walked us through connecting the camera to our wifi. Within just a few minutes we were up and going - interacting remotely with Oreo. VIDEO / SOUND QUALITY The video quality is nice with a great resolution (see photo). Sometimes the refresh rate is not the fastest but we also received frequent warning that there is a slow connection. It is probably because our home wifi internet speed is not the best. The video refresh rate actually increased once my son looked-in on his bird when he was out of the house using a cellular network on his phone rather than our home wifi. As to sound, it is great with very little lag. The two way communication is so incredible. It is pretty cool that Oreo can hear his owner and visa-versa. My son will whistle into his phone and nearly immediately Oreo hears, perks up and begins singing back to him. All remotely! Pretty cool stuff. OTHER FEATURES This little pet cam has many options. You can record photo or video from the live camera feed. These images and videos automatically save to the iPhone photo app. There is an option to sign up for a subscription to have days of recorded video stored in the cloud for you. There is also a cool laser light which one can move and control remotely from the app. For his bird, my son does not use this feature. Neither does he use the setting where you can have your phone alert you when the camera detects motion. Yet, I imagine many canine and feline owners would have a need for this and other automatic alerts that you can program the Petcube to trigger. CONCLUSION If you have use for a pet cam, definitely get this one! We have owned other wifi cameras and this one is the best that we’ve tried. The app is never buggy and works as it should. The video quality is nice with a decent refresh rate, and audio sounds fantastic with very little lag. Overall, we are very happy with our Petcube Play. Though really, the happiest to have the new wifi camera is Oreo! He now gets played with much more often and is much happier as proven by his more frequent singing heard throughout our home. Thanks Petcube!

    I would recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hello David,

      Thank you so much for supporting Petcube with your excellent review and your time to write it.
      We are glad to hear your son enjoys playing with Oreo through the Petcube. :)
      Please let us know at support@petcube.com in case you need any help with Petcube, we will be happy to help.
      Best,
      Petcube Team petcube

  • Rating: 2 out of 5 stars

    Has potential

    Posted
    Katspur
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    When I first set up my PetCube play I loved the thought of being able to monitor my home with audio and video at any moment. However, the price is already steep but in addition to that if you wish to have video clips stored for later viewing one must choose either 7 or 30 days of cloud subscription storage which comes at a high price. I chose 30 days=$30. If using this device for home security i advise it becomes very tiresome sorting through clips on the app in order to find what you might be looking for. Even if you've found the clip, once downloaded to ones device it won't include any date/ time stamp whatsoever so make certain to add those in before you end up with a bunch of mixed up footage from different days/months. Compared to the other video monitoring devices I've tried however I will say it has features that others lack. But unfortunately after only two months of service my device nor my account will even provide me with live video. the camera won't unlink from my account, it won't reset, it hasn't stored any videos nor I can I use it to play with and monitor my pet. PetCube support has been incredibly unhelpful and despite my attempts to remove my card on file, I have continued to be charged for 4 months now with no services received at all. Utterly frustrated

    No, I would not recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi Katspur,

      This is Rustem. I'm a Senior Customer Support Engineer at Petcube.

      I am really sorry to hear your experience with Petcube wasn't so good. This is definitely not up to our usual standards and I would love to offer you my help. Can you please contact me directly at rustem.vilenkin@petcube.com and let me know your Petcube username? I would be more than happy to help you resolve any issues or replace your camera if necessary to get you and your pet to enjoy the Petcube.

      Thank you. Looking forward to hearing from you. petcube

  • Rating: 5 out of 5 stars

    Great security

    Posted
    Game
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Works great for security and watching our dogs when not at home

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good but overpriced if your pet doesnt use laser

    Posted
    MikosMom

    I like the camera but because my dog doesnt play with the laser, I only use it for watching him when we are not at home.. The quality is pretty good but its an expensive product if you can't actually use the "play" function. If your pet does play with the laser, it might be worth it though! the automatic recording is nice

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great camera for all situations

    Posted
    Ranmax
    • My Best Buy® Elite Member

    I help run a Cat Shelter in Ecuador and this is my review of the Petcube Play Camera. SET-UP Set-up was very easy, the instructions were simple to understand and easy to follow, we set up the camera using an Ipad that we have at the shelter and didn't run into any issues, we have the Petcube set up 2 rooms away from the router so the wifi range is pretty solid VIDEO / SOUND QUALITY The video quality is great given our current internet service, this petcube is being used and controlled by people all over the world and we get nothing but praise from them. We really have no complains once again due to our location and not so great internet , we sometimes get some lag or jitter but nothing out of the ordinary, we don't really use the sound but we have enable it before for testing purposes and it's easy to carry on a conversation between 2 parties using the camera microphone OTHER FEATURES The camera has many options for all kinds of users Our most heavily used feature is the laser, people and our cats love the laser feature, it has a surprisingly long range and hold pretty steady while being controlled through the app. Also since the release of the Petcube Play there's a new option to Livestream directly to Facebook which helps us tremendously in getting our video in as many social media platforms as possible, setting up the Livestream feed was very easy as well, nothing too complicated and I would say anyone that has installed any bluetooth or wifi enabled device in their home should be able to do it without any issues CONCLUSION We highly recommend Petcube, we've been able to use it consistently since it was released and we keep it on 24/7 and available to the public almost 16 hours per day. You don't have to take our word for it, you can check out how it works directly at www.lacasadelosgatosgye.com or through the Petcube app under the user gatosgye and let that help you make your decision about this product

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product!

    Posted
    MGBL

    I foster puppies for a rescue group and I purchased the petcube so I could see the puppies’ actions when I am not home. The video feed is high quality and covers large area, and the night vision is good. I do like getting notifications when it detects sound or movement, but also that I can turn the notifications off. I don’t have problem with connectivity. I would like it if the sound could have the option of being one way, but I would recommend this product!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great at home pet cam

    Posted
    Nicole22
    • My Best Buy® Elite Member

    The Petcube is a great camera to keep an eye on your pet when you're away. The camera itself works really well with both the recordings and the live feed. The sound and motion detection also pick up everything with real time notifications so it has been really helpful to see what my crazy pup has been up to. If you're looking for an easy to use pet cam I would definitely recommend this one!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for Supervising our dog!

    Posted
    CoreyB

    The petcube play works great and it is nice to be able to check in on our dog when away at work or out of the house for a while. I usually set it up near her favorite couch or facing the woodpile outside the window where she likes to hunt. I would definitely recommend!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Irresistible Real Moving Prey Simulator

    Posted
    gadgetguy11
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member
    • Top 50 ContributorTop 50 Contributor

    I am generally one who researches product reviews but when I went to Best Buy to pick up the new Nest IQ Cam, I saw this Petcube Play & bought it on the spot as an impulse - what pet would not deserve such an innovative cat toy! I returned it the next day, because it appeared to have a problem. When the 2nd one had the same problem, I called the manufacturer, who offers 24/7 live help!! I was pleasantly surprised by the clear speaking, super helpful, intelligent technical support they offered. Here is what to watch for, if you buy it: Petcube moves the laser around and chases the cat, then stops and rests. The original rest time was an hour. Nowhere in the instructions do they mention a wait time. So it appeared to be defective. They pushed a firmware update for me that is now a standard update. It reduced the rest time to about 15 minutes. That is ideal. Our 3) rescued cats sit by the cube, waiting for it to come on. They have to move after 15 minutes of rest time to wake it up. They go crazy & pounce on the laser. Petcube sends a clear video to your free app each time there is movement. You can clearly see your cat's antics chasing the red laser "prey"! This is one of the best cat toys we have ever bought!! Voted #1 by our 3) cats by spending the most time chasing & waiting for it! Petcube earns my HIGHEST recommendation!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I love watching my puppy play while I'm at work!

    Posted
    Agave

    I received my Petcube Play about a week ago, and since then I've loved watching my Goldendoodle, Agave play while I'm at work! The installation was very easy, and it was up and running in no time! The picture is clear, and I am so surprised at how wide an area the lens covers! The laser is a fun way to connect with him while I'm away and the sound works great. I'm so glad I bought it!

    I would recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi Agave!
      Thanks for your review. Enjoy your Petcube experience!
      Best,
      Petcube Team petcube

  • Rating: 5 out of 5 stars

    Pet and security camera

    Posted
    LaurieJohnson

    This item is a lot of fun! It is easy to install and works awesome! First you download the Pet Cube app then you can name your pet and take a picture of it! Now you can see what is in front of your cube by going into the app. You can get notifications when there is movement in front of the camera. You can talk to your pet or anyone in the room. You can take a video and pictures. This is awesome for security in your home also. You can use a red dot light and move it around to play with your pet OR you can also play with other people's pets! How fun is this! It is great to be able to see other people's beautiful pets and play with them! I just enjoy watching them ! I purchased this for my nephews baby present so they can check on both babies! Their dog is a baby and he won't eat or play when they are gone! This way they can see him and talk to him when they are gone and he is with the grandparents! It is a great gift for someone! It provides hours of fun! It is a security camera and also a way to talk to someone at home when you are away! It is very good quality and pictures!

    I would recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi Laurie,
      Thank you so much for your review and for supporting Petcube! If you ever have any questions, do not hesitate to contact us at support@petcube.com. Best, Petcube Team. petcube

  • Rating: 4 out of 5 stars

    Terrific way to watch your precious pups

    Posted
    Doggiemommy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I’m not a huge fan of inside cameras, as I don’t like thinking someone could be watching me. However, this tiny cube is a perfect way to babysit my precious little girl (doggie) when I need to be away from home. It’s small and easy to hide inside my home so no one realizes its there. It does have a mounting shelf I saw after purchasing which I’m going to get. It looks like that will make it easier to adjust the exact angle for perfect overall viewing. If you love your pets just as I, you will want to be able to check in to make sure they are doing ok. If they’re sick, you can see how they’re doing, talk to them to calm them down if you’re out and it starts to storm, if they sing to your clock chiming like mine does...you can finally have it recorded to bring joy forever, or even use it to just watch over your home for unexpected visitors. It has both a video and audio feed and alerts you for sounds movements etc. You can speak back and forth with it, monitor even your children. Lol. I believe the recordings might keep for 10 days but I’m not positive on that but they do store for a bit. If you want to monitor a few rooms and or even a different level of your home you can add additional cameras and they all tie in together. They even are supposed to have one that you can play games with your pet and toss treats out to them. I don’t have that one though. I love being able to monitor my baby girl if I’m gone longer than expected. It’s very versatile. You will enjoy the benefits as well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Petcube is great

    Posted
    bapa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I would recommend this product. I can speak with my fur baby, see him and use the red laser to paly with him. It's great. I have it set up to receive notifications to my cell phone when there is any movement and noise. Works like an alarm. The directions that come with the product are vague. However there is a website listed on the directions, use that to set up your petcube. It will take a few moments the first time you set it up. Be patient, it will work if you followed all of the websites directions. I unplug my cube and use it off & off when no one will be home. And I have no problem logging back into it with my phone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fun and effective!

    Posted
    floopaloop

    So far, I'm really enjoying the PetCube Play! Initially, I had trouble getting it to connect to my Wi-Fi (my firewall was the issue), but the customer service team was able to efficiently talk me through adjusting the settings on my router so the PetCube could connect. I love being able to check in on my dog while I'm gone at work, as well as confirming my suspicions that he likes to bark at the window when other dogs go by (see image). Thanks to the 2-way audio feature, I can get his attention and stop the unwanted behavior. He is still figuring out the laser pointer, but I haven't tried calibrating it yet, so we'll see how things go once I take care of that.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Petcube Play Rocks

    Posted
    Zekesmom

    I travel for work, and Zeke goes to grandma's when I am gone. Often I call to see how he is and grandma is giggling because Zeke has done something funny. It makes me miss him more! Not anymore.....now I can watch him be goofy and talk to him too! The app for the Petcube is easy to install on your phone and set up is easy! The picture is great...not distorted at all, and it is real time. I am so happy I purchased this. My only reason for a 4 star and not 5 is that Zeke is not impressed by the laser and I wish I had purchased the Petcube Bite instead....I would have loved to send him treats!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Stylish and functional

    Posted
    doglover123

    Solid video feed. I have other pet cams but liked that it was small and easy to set up. My dog loved the laser feature! I loved having the microphone as well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fun and functional!

    Posted
    Laura

    Fun and functional! Love that I can check in with my dogs throughout the day and remind them to “get off the couch”. The cube is small and is barely noticeable on the bookshelf. The only reason I didn’t give it 5 Stars is that there is an echo when you speak through the app. Clear picture.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this product, highly recommend to anyone!

    Posted
    Nicole

    The PetCube could not have been any easier to set up and the app is a joy to use. I love being able to check in on my dogs at any time and also to watch the clips from earlier in the day when the camera picked up movement. Honestly, it's a little bit addicting to spy on my dogs during the day! The footage is so clear, I can't say enough good things about the camera itself and the very WIDE frame. It's super sleek looking as well, so it easily blends into the rest of the room.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Video, Not So Great Audio

    Posted
    Lilu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I previously had the Furbo but thought I’d save a little money by getting the Petcube. I had hoped it’d be better than a web cam, if not as good as the Furbo. I should have spent the extra money. I largely bought it so I could see when my dogs bark, but the audio on this thing is awful. And my voice comes across garbled so instead of calming the dogs down, it freaks them out.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    love to watch my dogs on this

    Posted
    bosefan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    love that the camera is run off wifi, can take anywhere to watch my dogs, the app is not the greatest-could be i have not had time to read through the entire manual

    I would recommend this to a friend