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Customer Ratings & Reviews

Petcube - Play Indoor 1080p Wi-Fi Camera - Matte Silver-Angle_Standard

Customer rating

Rating 3.9 out of 5 stars with 289 reviews

75%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 27 Reviews
  • Rating: 1 out of 5 stars

    Great idea but wouldn’t work

    Posted
    Longs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Great concept and loved the idea of the online community. Unfortunately and after many hours and attempts with their technical team could not get the camera to work properly. We tried 3 different cameras from different stores and still could not get the unit to go online. We ultimately had to go with a different product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Impossible To Setup

    Posted
    Great
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Never connected to the WiFi. Just stayed in a loop. For $200, this should sync up as easy as a tablet or phone, which is not the case. The app and online help need lots of help. Great idea, but needs a lot of work to be more intuitive. Beware, the videos are in 30 sec bursts, not one long video.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Needs to be by the modem to work

    Posted
    Jenny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Poor antenna. Has to be next to wireless modem to connect to WiFi so was not the right room for my pet therefore I had to return

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Crap

    Posted
    Molly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    If I could give this no stars I would. The only thing great about it was the return policy.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    The concept is great

    Posted
    LAMilanWoman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    In theory, it's a great idea. In practice? Not so much. The Petcube worked for other people I know so I decided to try it out. I returned it after having it for 2 weeks and after I came back from vacation. I set it up 3 days before I left, only for the Petcube to go offline the first day I was gone. It was pointless and useless as I couldn't keep an eye on my pets. Hopefully the newer versions have these problems worked out but I won't try it again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst purchase ever

    Posted
    Niki
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    this never works. like 1% of the time I am able to use it as it's supposed to be used. constantly offline or "unknown". I have gone through multiple reset/reboot instructions. The app is a mess aswell if the camera is working the app isn't or the majority of the time neither of them work. frustration I have with this camera is more than it's worth.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Audio on device is poor

    Posted
    theresa3011
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Easy to link with phone, however the speaker on it seems cheap. The audio output (so your pet can hear you) is lousy/distorted. Sounded like adult voices on Peanuts cartoon. Returned without issue.

    No, I would not recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi Theresa! We're sorry to hear that your Petcube experience hasn't been up to expectations and you decided to return the product. The audio output depends on a few things, including the distance from your mobile device to the camera and the OS that's currently installed on your phone. Please let us know in case you need any assistance at support@petcube.com. Thank you! Best wishes, Petcube Team. petcube

  • Rating: 1 out of 5 stars

    Terrible

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Not only is the camera quality bad the refresh rate is awful. I bought it mostly to use the laser, but when you would start using it the app would crash or the video feed would lag. Also getting this thing set up was painful.

    No, I would not recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi Matt,

      We are really sorry to hear about your experience with Petcube, this is certainly a very uncommon problem that needs to be investigated and we would love to offer you our help. Can you please contact us at support@petcube.com and let us know your Petcube username? We would be more than happy to help you resolve any technical issues or replace your camera if necessary to get you and your pet to enjoy the Petcube!

      Thank you. Looking forward to your reply.

      Best Regards,
      Petcube Team petcube

  • Rating: 1 out of 5 stars

    Tearable

    Posted
    SeanMichael
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Cannot get software ot update1. Process starts and quits before the update is done! Went to Best Buy for help and they told me they could not.

    No, I would not recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi Sean,

      This is Marina, I'm the Head of Customer Support department at Petcube. I am really sorry to hear about your experience with Petcube and I would love to offer you my help. Can you please contact me directly at marina@petcube.com and let me know your Petcube username? I would be more than happy to help you resolve the technical issues and get you and your pet to enjoy the Petcube!

      Thank you. Looking forward to your reply.

      All the Best.
      Marina, Petcube Team. petcube

  • Rating: 1 out of 5 stars

    difficult to get and keep running

    Posted
    WGBestBuyCustomer
    • My Best Buy® Member

    It took 3 hours to get running. Some issues with FIOS router. Still not intuitive why it woudlnt connect. It would be less obsolete if it would use 5ghz. Tried to use it a week later when away on business "offline" tried again two weeks later - "offline" An hour and half later stuck on "No device found" in the app. Total time spent gettting it to run 4 1/2 hours. total time enjying the product - ten minutes. $179. I'm done TRYING. This product needs a lot of engineering work before being sold. Games I've hd to play - set the router to a fixed channel. turn 5ghx off. still not enough.It should just work in ten minutes for anybody with any wifi whether a 1 0day or 10 year old wifi standard.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Didn’t work had to return immediately

    Posted
    Jacob
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Didn’t work. Petcube sucks. Spent and hour trying to figure it out. Doesn’t reset, called customer service and they didn’t help at all.

    No, I would not recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi Jacob,
      My name is Rustem, I'm a Senior Customer Support Engineer at Petcube.
      I am really sorry to hear your experience with Petcube wasn't so good. This is definitely not up to our usual standards and I would love to offer you my help. Can you please contact me directly at rustem.vilenkin@petcube.com and let me know your Petcube username? I would be more than happy to help you resolve any issues or replace your camera if necessary to get you and your pet enjoy the Petcube!

      Thank you. Looking forward to hearing from you.

      Best,
      Rustem,Petcube Team petcube

  • Rating: 1 out of 5 stars

    Worst wireless camera ever.

    Posted
    Markus1984
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Did work for more that 2 days before it started freezing every 20 minutes and have to reset missing all video recordings

    No, I would not recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi there,

      This is Serhii, I'm Senior Support Engineer at Petcube.
      I`m sorry to hear about your experience with Petcube. Could you contact me directly at serhii.vynychuk@petcube.com and let me know your Petcube username? I would be glad to help you and replace your Petcube if need be.

      Looking forward to your reply!

      All the best,
      Serhii, Petcube Team petcube

  • Rating: 1 out of 5 stars

    The camera works well

    Posted
    rosierose

    I wish I could leave a zero star. We got this for our dog who has some anxiety issues. To comfort her when we are away. The camera works for 200 dollars we spent, it better work. The main reason we purchased this is because of the two way audio and lazer. Problems: 1. The two way audio sounds dreadfully muffled and barely audible. Problem 2: The laser is extremely off the mark. If it appears on my phone as it's on the floor; it's actually on the ceiling, rending it useless. Problem 3: The app doesn't work well on both my iphone 7plus and my boyfriend's android. Problem 4: They only allow a few hours of watch time and then you have to pay (more) for a subscription. Problem 5: They kept blowing up my email; although I never signed up to receive email, then to top it off, when I unsubscribed to them; I still keep getting email. Conclusion: Frankly for the price we could have hooked up an entire in home security with (multiple cameras) for just a few more bucks if all we wanted to do was pay 200 for ONE camera. Granted the camera does work well, but that is all that works correctly. We had to return this. I don't recommend it.

    No, I would not recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi there,

      We are really sorry to hear about your experience with Petcube, this is certainly very uncommon issues that need to be investigated and we would love to offer you our help. If you can give us a second chance, we promise we won't disappoint you and will fix any technical issues to get you and your dog to enjoy the Petcube.

      Please accept our sincerest apologies for the inconveniences caused.

      Looking forward to hearing from you.

      Best Regards,
      Petcube Team petcube

  • Rating: 1 out of 5 stars

    Horrible

    Posted
    Noone
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Hard time hooking to internet, once hooked a lag in using the laser

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great idea but didn't work

    Posted
    Ladybug
    • My Best Buy® Member

    Bought this as a gift. Very disappointing that we couldn't get it to work, even with the help of Petcube support. They thought it was a router issue and had me disable the router firewall and disable another security setting. That made me nervous as it is, making my internet vulnerable like that. Even did a refresh signal to the cube itself. But none of it worked. Really disappointed and don't even want to try another camera if that means messing with security on my router.

    No, I would not recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi! We are really sorry your experience with Petcube wasn't very smooth. If you could contact us support@petcube.com once again, we would certainly do our best to resolve this problem for you. Thank you! All the best, Petcube Team. petcube

  • Rating: 1 out of 5 stars

    Defective and too many issues

    Posted
    Kenn
    • My Best Buy® Elite Member

    Returned 12/10/2017 The laser only worked pointed straight to the ceiling. It would go blurry and disappear when it was moved. Live video was smooth with no issues. Motion activated recording was triggering every few seconds (smallish mobile home exaggerates light changes), so this feature was going to have to be disabled. The final straw was the subscription that there is no mention of on the package so you can't know about it at the time of purchase.

    No, I would not recommend this to a friend

    • Brand response

      Petcube Customer Care

      HI there,

      My name is Anna. I am a Senior support agent at Petcube.

      I am sorry to hear about your Petcube experience. I wish you would have contacted our support team before returning the device. We would be happy to resolve any technical problems you've encountered. If there is anything else we can help you with, you can always contact us at support@petcube.come. Thank you!

      Best, Anna, Petcube Team. petcube

  • Rating: 1 out of 5 stars

    Very bad quality and depraved product

    Posted
    Wayoo
    • My Best Buy® Elite Plus Member

    I bought this camera 5 months, now I have to add comments, because it is really bad product! 1. the picture quality is poor after all you spend $150 compare with ring door bell 2. the service is deprraved, ifyou dont purchase their storage service, only 10s for the video I write this review to those who want to buy a camera for their pets, and this is definitely not what you want

    No, I would not recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi Wayoo,
      Thank you for the review. This is Daria. I am a Senior Customer Support Representative at Petcube. I am sorry to hear about the problems with your Petcube but I will do my best to help you. Could you please contact me at daria.pankratova@petcube.com so that we can chat? I will be happy to personally assist you and resolve any issues you have.
      Thank you! petcube

  • Rating: 1 out of 5 stars

    Too many issues - had to return

    Posted
    Florida
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I had great hopes for the PetCube Play, so much so that I was thinking of upgrading to the PetCube Bites. But after almost a month of trying to get it to work, I returned it. I had several issues with it, and customer support could not resolve any of them. *First of all, the setting for "Care Asleep"..... one would think this means the PetCube is no longer detecting motion or sound, and no longer taking video triggered by either event. However I would get notifications all the time in this mode. *Second of all, setting for "Care Awake"..... one would think this means not only will you get notifications for both motion and sound, but this should also trigger the video camera to start recording said motion or sound events. This worked successfully only a handful of times during the first two weeks. After that, I would only get notifications for motion or sound detection, maybe one or two videos were actually recorded after sound or motion was detected - it was never consistent. In fact, one of the last days I had it, there was a solid hour of 30 second videos of my dog sleeping on my time line, and I got ZERO notifications. When the videos did work, during the first two weeks, they were maybe seven second snippets of my dog in the middle of something, or 30 second recordings triggered by sound from my TV or some other random background noise like me doing dishes. 30 full seconds of that, but somehow only 7 seconds of my dog at the door barking or scratching, not 30 full seconds of him running to the door and barking/scratching?!? *Third issue..... limited to one user/cell phone that has access to your PetCube, no desktop/website access. This felt so limiting. Especially when trying to review all the 30 second videos taken of my dog sleeping instead of running around tearing up my house. *Sound quality of two-way audio..... not so good. *Video playback..... a few were all green or started off green, or the video greened out right in the middle of playback. Loading video to playback sometimes took over a minute. Otherwise the playback was usually jumpy. *When I would try to check in on my dog, a lot of the time the video would time out, so I would have to close the app, then open it and try again. For $200, the expectation is that the device will do everything it says it does on the box and their website. This was not my experience. Even the support page wan't updated (for Android users), and there was no explanation of the icons that showed up on your video timeline. So, it went back to BestBuy. I traded it in for a Samsung SmartCam, which so far has been easier to set up and use, video quality is way better, and when I put the SmartCam in "sleep mode", no annoying notifications.

    No, I would not recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi there,

      Thank you for your review. This is Daria. I am a Senior Customer Support Representative at Petcube. I am sorry to hear that your Petcube experience has not been up to your expectations. But I will do my best to address the issues you have mentioned.

      Petcube application can send you two types of notifications:
      1) Petcube Care notifications of the video being recorded
      2) General alerts of the sound or motion being detected.
      So, if you set your Petcube Care in the 'Sleep' mode, you might still receive push alerts about the sound/motion being detected without any video being recorded. You can find more information on these alerts here https://petcube.com/support/article/motion-and-sound-detection/. To receive no notifications at all, you can disable the general alerts in the app settings.

      As for the desktop/web access, we have received numerous requests for a desktop or a web version of the Petcube application and we will satisfy our users' needs with the future updates. Although considering our team is quite small and this is not the easiest task to do, it may take us a few months to accomplish.

      We are working on a push-to-talk way of audio interaction and are going to release it with the future updates. As a temporary workaround, to reduce the echo and improve the sound quality, we suggest reducing the volume level in the Petcube app to 70%.

      We will be happy to further investigate the issue with the green video feed but we would need more information. I'd appreciate if you could reach me at daria.pankratova@petcube.com and share the email address you used to contact our support team so that I can retrieve your case.

      Thank you again for your detailed feedback on the product. Looking forward to hearing from you!

      Best,
      Daria,
      Petcube Team petcube

  • Rating: 1 out of 5 stars

    Poor performance and inconsistent connection

    Posted
    yanquiuxo
    • My Best Buy® Elite Member

    This camera was a cluster of an experience out of the box. The set up process seemed straightforward, however I got to the end of the setup of the app and it gave me a "Cannot Write to Camera" error; I had to contact tech support and go through a litany of holding the reset button down for 8 seconds, unplugging, holding the reset button down for 3 seconds, uninstalling and reinstalling app, etc. The sad thing is the tech in the chat pod online had the script copy and pasted like this is a normal process for them. Should just work out of the box, right? The clunky setup would have been fine but the camera constantly shows as "offline" and can't be viewed remotely. It has no problem recording and storing any motion activated content to the cloud, but I can't view it live, which is primarily why I bought it. Sometimes it shows online, sometimes not. There doesn't seem to be any rhyme or reason to it. What they also don't advertise on this camera is that it only supports a 2.4GHz network and I have a feeling the wireless chip inside it is not very good to boot. They recommend having the camera close to the router (within 10 ft??) but I didn't buy a $400 AC tri-band router and advanced connected home devices to have to place them within 8-10ft of my router. This isn't 2007. Do yourself a favor and sacrifice the laser pointer and get the Arlo Q or Nest Cam. There are two companies that put a ton of work into making a quality product that functions as it should out the box. Y

    No, I would not recommend this to a friend

    • Brand response

      Petcube Customer Care

      Hi there,
      This is Serhiy. I'm a Senior Customer Support Engineer at Petcube. I am really sorry to hear your first impression of the Petcube wasn't so good. I completely understand your frustration with out of the box experience. We are working hard to deliver the highest quality product and constantly improving connectivity of the Petcube. Could you please contact me directly at serhii.vynychuk@petcube.com and let me know your Petcube username? I would be glad to help you resolve any issues or replace your camera if necessary to get you and your pet to enjoy the Petcube. Looking forward to hearing from you. Thank you! petcube

  • Rating: 1 out of 5 stars

    Waste of money and time

    Posted
    Dugan
    • My Best Buy® Member

    What an absolute waste. The camera quality is straight from 1998. The speaker quality is even worst. Sounds like a horror movie. Had major problems connecting it to the internet. Kept saying poor internet connection, tried connecting and installing it in different areas of the house. Got on the phone with customer service and they could not help me.

    No, I would not recommend this to a friend