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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 70 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers enjoy the brightness and ease of use of the Geek Squad Certified Refurbished Hue Play Gradient Lightstrip 55", finding it enhances movie watching and gaming experiences, especially when combined with the HDMI sync box. However, some customers found issues with the mounting process and reported quality control problems with the lights themselves and the included adhesive. The lightstrip's condition upon arrival was a mixed bag, with some receiving it in like-new condition.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-70 of 70 reviews
  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Sweet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect addiction to our game room tv it gives the best

    I would recommend this to a friend
  • Pros mentioned:
    Movie experience

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aweaome addition to our home theatre movie experience

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible customer service on a defective product.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This strip failed; I wasn’t able to install it until a couple of months after purchasing it, and o OU a third of it lit up. I spoke with customer service and they wouldn’t help me because it was longer than 15 days. They didn’t have a response for my question about them selling me a defective product. I’m very disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Weing item

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sent me the gradient strip and not the gradient play strip for the hue sync box. These are two different items with 2 different price points. I feel scammed. Are they not chevking items before re selling them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Works, but does not include listed parts

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightstrip itself works, but did not come with all parts that are supposed to be included in box (missing mounts used to attach to back of TV)

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great deal, but does not work.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Geek Squad Certified Refurbished Hue Play Gradient Lightstrip because it was a good deal. Going to have to return because the light strip does not stay on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor sales

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sold a refurbished item incomplete parts in the package. I did not approve a refurbished item.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Worth picking up as a starting point

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have the necessary Hue components already, this is a no-brainer. However, if you’re starting from scratch & building a HUE system, I wouldn’t just buy this. Decidedly incorporate a few more bulbs around the screen as well. Definitely compliments details & moving colors on the edges of the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wooooq

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whether foe movies,games, or music, this is a great quality of life purchase for the home to change the wntire room

    I would recommend this to a friend
  • Cons mentioned:
    Sticky tape

    Rated 1 out of 5 stars

    Bad experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very excited to receive but sadly very disappointed when opening, everything was undone, the sticky tabs for the tv were stuck to the paper booklets so I now can’t use those.. would not recommend the experience.

    No, I would not recommend this to a friend
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