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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 60 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers value the Shaver 5400's superior shaving quality, leaving no stubble behind, and its long-lasting battery life. They also appreciate its ease of use, wet/dry capabilities, and the included pop-up trimmer. The shaver's affordability is another plus for many users. However, some customers expressed minor concerns about the charging system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 60 reviews
  • Pros mentioned:
    Battery life, Shaving quality, Trimmer
    Cons mentioned:
    Charge
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Simple Yet Super Convenient Electric Shaver

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Philips is a leading player in the shaver market and Philips Norelco Shaver 5400 is no exception. This mid-range shaver checks all the basics and some premium features too. Features ------------ This shaver features a three-blade cutting system. The rings that hold the actual shaving heads have a distinctive pentagonal shape with a flexing shaving head and blades. This model also features Sense IQ technology with Smart Hair sensor feature, which supposedly adapts shaving power dynamically, but all I can feel is a super-comfortable smooth shave. This also comes with a pop-up precision trimmer. This can be used either wet or dry. This can also be used with foam or gel. These options are really useful depending on the time at hand for a shave. This can also be used in shower. This has a Travel Lock feature to prevent the shaver from switching on unintentionally. Just press on the power button for few seconds to activate / de-activate the lock. A lock icon appears on the display indicating Travel Lock is engaged. Shave Experience ------------------------ With a 360 degree fully flexible Contour head, this provides a comfortable, smooth, and close shave. Fully flexible heads help to follow facial contours, providing optimal skin contact for a thorough and comfortable shave. There was absolutely no irritation after shaving. Although this won’t shave in a single pass, but it did not take many passes either. Overall, it was fast enough with minimal effort. Charging ------------- It takes around an hour to full charge the shaver from zero. A full charge lasts approximately an hour. Charging indicator is available with 3 sticks indicating the amount of charge left. Charging wire comes with USB-A type at other end and comes with only the cable. Charger is not included in the product. We can use any USB-A compatible charger with this cable. The shaver cannot be used while charging. Display Indicators (From top to bottom) --------------------------------------------------------- 1. Cleaning reminder This icon reminds you to clean the shaver as and when required. However, I would recommend cleaning the shaver after every use. 2. Travel lock Travel Lock feature prevents the shaver from switching on unintentionally. Travel lock icon appears on the display indicating Travel Lock is engaged. 3. Battery Level indicator A 3-bar icon to show the level of battery. 4. Unplug for use This shaver can only be used cordless. If you try to turn these shavers on while they are still plugged in, an unplug symbol flashes white as a reminder to unplug your shaver. Box Contents ------------------- Product comes with the shaver, protective cap, cleaning brush, and USB-a charging cable (power adapter not included). Overall Conclusion ------------------------- Given the performance of this shaver, I am extremely happy with its performance and it's very easy to recommend this product. It offers an easy, smooth, close, and comfortable which ultimately matters. Everything else is only an addon feature which is nice to have.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Wet/dry
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Wet, Dry, with or without shaving cream!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m generally a beard growing guy, with a fairly simple shaver for light trims. However, given my increase in travel, I wanted to try out a battery powered trimmer that didn’t require shaving cream, was easy to clean, and could also double trimming up my bald head on the go. This is my first Norelco product in a long time, and I was pleasantly surprised with how easy it was to use, the long battery life, and the ease of cleaning. In the box you’ll find the shaver with attached triple blades, a protective cover/cap, a power plug with a USB-A end cable for charging, a cleaning brush, and the product manuals with warranty information. You will need to provide your own USB charging adapter, but any small USB charger will work (I used a spare charger from my iPhone). The unit will require some charging once you’ve unpacked it, but found that it charged relatively quickly. The handle itself is comfortable to hold, and has various light up indicators which display the charge, a cleaning indicator, and a travel lock indicator. Using the shaver the first time was as easy as unplugging from the charger and powering it on. It also has a small trimmer on the rear of the handle, which can be used for basic cleanups and trims around your beard or sideburns. The shaver is big enough to cover a large area of the face, but small enough to shave over your mustache cleanly without pulling or feeling rough over your skin. Having small scaring around my lip area, other shavers have often been uncomfortable to use, but this was pain free. What I really love about this shaver is the ability to use it wet or dry, without fear of damaging it, and can even be used with a shave gel or cream. This made the head trimming much easier, as the shaver would just glide over the area freely. Once you’re done with your shave, you can simply rinse the shaver under your faucet; again without any fear of damaging the device. I also appreciate that this comes with a protective cap which can be used for storing the shaver in a bag, and the handle button can be held for a few seconds (approx. 3 seconds) to enable a “travel lock” feature. This was INCREDIBLY helpful compared to another shaver I used, which ensures the device remains powered off while in your bag. You’ll notice a flashing lock indicator on the handle once this is enabled, and requires that you hold the power button a few seconds to power back on. When you’re ready to do a more deep clean, the device will flash with a clean indictor that appears like water drops. The shaver blades can easily be opened upward for more thorough cleaning and only required some warm water with the brush to remove all the hair. Overall, I’m incredibly happy with the Norelco shaver. It’s pulling triple duty (pun intended) to cleanly shave around and trim my beard, plus use it shave my head to a close shave. I haven’t once experienced hair pulling, have said goodbye to razor burn, and don’t have to pack up spare blades for my razor. The manual even states that the blades only need to be replaced every 12 months or so and can be purchased directly from the manufacturer. I’m also happy to see this includes a 2 year warranty. While I’ve only used this for a week, I can confidently say I’ll continue using this for my daily shaves moving forward. So, if you’re in the market for a new shaver, give this Norelco a shot!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Shaving quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Fantastic-From razor to electric trimmer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a fantastic experience! The build quality is excellent, waterproof, and good battery life. The shave is precise and efficient. Going into this review, I wasn't exactly sure what to expect. I haven't owned one of these electric trimmers in over a decade. My first and last electric trimmer was a base model machine. Maybe it was something about it during that time but it just wasn't great. It didn't trim well and frankly would have thought it was dull as it tend to yank more than cut while new. It sat around for a very long time and eventually went missing. A standard razor blade was certainly a much better experience and finding the clubs that ship you razors never made me look back. Fast forward to January 2023 when this shows up and I'm in awe for it's craftsmanship. It looks nice, feels solid, and the blades have individual movement. The light up screen is a nice touch, it's simple yet easy and clear to read. Plus there's a pop up blade that looked interesting, for reaching those hard to reach areas. I quickly unbox it and run through it's instructions to learn about it while ignoring charging. It worked for a brief 5 minutes and gave out. I figured it would have enough juice for a quick run the way most other electronics such as phones, Bluetooth speakers, etc. show up. This wasn't the case and had to put it down for a charge. If I had given up after this first use this would have been a 1-star product review. That's because after I charged it I proceeded to trim the same way I do with a razor and this shaver was yanking a lot more than cutting. I didn't realize that this machine requires you to trim if you've got anything longer than a few millimeters of beard, guessing the norm for any of these types of machines. After trimming I came back to the Norelco and gave it another whirl. Yep, that was the issue was it went through everything easily. I really like the shaping of the blades as they made it easy to go across the chin easily without cutting off my goatee. The first run I was a little hesitant to try the trimmer, it's design looks a little intimidating, like it will cut you. After giving it a shot along the sideburns I quickly realized it wasn't the case According to the instructions this is fully waterproof. My testing concluded that it is under a sink, but it makes mention of running it in the shower. An unlikely place I'll ever be using it as I need the aid of a mirror sitting above a water source, such as a sink. My main concern would be the contacts along the bottom of the trimmer. There isn't any type of protection there. I assume as long as you refrain from putting it through water and plugging it in to charge immediately after would be fine. The contacts are recessed so unless you flip the trimmer upside-down you may never have that issue, but sometimes to be aware of. Overall, this is an excellent shaving experience. The build is fantastic and quality of the trim is excellent. You can't go wrong with this. This is definitely a 5-star product.

    I would recommend this to a friend
  • Pros mentioned:
    Shaving quality, Trimmer, Wet/dry
    Tech Insider Network Member

    Rated 5 out of 5 stars

    An Excellent Shaver for Face and Head

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phillips Norelco Shaver 5400 I received this shaver by delivery a few days ago and immediately opened the box and took the shaver, the protective cap and the charging cable out. The charging cable is USB-C and the end to plug into the shaver. The shaver power indicator has three bars but only one was lit. I plugged in the shaver and I didn't time how long but when I was ready to test, all three bars were lit. I have a fairly tough beard and most shaver heads have a tendency to wear our rather quickly. I was going to give the shaver a four star rating but I read on the box that replacement shaver heads are available. The shaver was quiet, the shave was clean and smooth on the sides of my face. I have a chin beard so that wasn't tested. The neck didn't go quite as well, but I dry shaved and that is normal for me shaving that way. I am bald and I started shaving my head years ago. The tough part with most shavers is I can tell if the shaver gets the hair I want to remove. It's has been normal for me to ask my wife to shave what other shavers miss. I had my wife check the back of my head after using the 5400 and she said there was nothing she needed to do. That was a real plus for this shaver. This shaver has a number of positive features. I will summarize these: Wet/Dry - Almost a necessity for me Three Heads - Contoured and Flexible Blades are claimed to be self-sharpening (I hope that helps make the blades last. It does have a pop up trimmer. The shave head is removable and opens with one button. The shaver is light and comfortable to hold. I think the blue color is simply amazing! Overall, I am well pleased with the shaver and the resulting first shave. I don't have to but I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Shaving quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Affordable & Superior mid-level cordless shaver

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Philips Norelco 5400 is a mid-range electric shaver that’s loaded with new smart features like auto-adapt technology, SteelPrecision blades, Full flexible heads, wet dry shaver, usb charging. What’s in the box: Electric Shaver, USB-Cable, Cleaning Brush and protective cap. This shaver is the most recent models of 5000 series with few upgrades compared to the older versions. It has new shaving head shape that is made of steelprecision blades that is enhanced (up to 90,000 cutting actions per minute) with hair guiding channels for effective cutting compared to the previous version. Also, this model is lighter compared to previous gen and comes with USB cable to charge (no adapter included) for easy storage during travel. It has got the auto adapt sensor technology that adjust the shaving power with the hair density and has 360 contour heads that are fully flexible for a smooth skin friendly shave. Its washable and showerproof. It has a got a one click head technology to open the head for cleaning(See pics). Uses replacement heads(SH71) when its time to replace. Comes with a rechargeable improved Lithium-ion battery for power and can be used up to 60 minutes of cordless performance shaving with a full charge. Very simple to use with the onboard small LED display on front that displays the battery power, travel lock indication. Travel lock is a great feature to avoid accidentally turning the device on during travelling in the suitcase or backpack. To enable just press the button once and hold it for 3 second of power button. To disable press and hold until the bar reaches, and the lock is released. Popup trimmer is great addition for trimming sideburns and mustaches. Just slide the button down and the trimmer pops up and when its in pop up, turn the power on to begin trimming and works good for beard too. Pros: SenseIQ Technology SteelPrecision Blades Wet/Dry Shave option Ease of cleaning with one touch button Pop-up trimmer 360 degree contour heads Travel Lock Shower proof LED Display USB Charger Smooth and gentle on skin(no irritation if used to electric shavers) Quiet & powerful shaver Cons: No Travel pouch Overall, this is a great mid-level fast and easy to use electric shaver that is great for gentle skin with the trimmer option at affordable cost.

    I would recommend this to a friend
  • Pros mentioned:
    Shaving quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great first shaver simple and sweet

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box this Phillips Norelco cordless shaver comes with a protective cover for your blades, a little brush for cleaning, and your charging cord. Upon charging it and trying for the first time the first thing I did notice is that it's noticeably quieter than my last electric razor. With the pivoting heads it did well and gave a close shave with minimal effort. It has the back razor for wider straight line trimming. I use it for my side burns and random hairs on my neck to cover a wider area. It has a few illuminated bars as the battery indicator. No numerical display like most I've had in the past but it's sufficient. This is really a no bells and whistles entry level shaver. It won't break the bank and it'll get the job done. I'd have liked if they would have at least included a travel bag for so you don't lose the brush or cover for the razor heads. It gives a close shave though and is compact. I would recommend it to those looking for a affordable travel charger or for a young man for his first razor

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    My husband loves it

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This shaver gives the best clean shave. You can use this shaver wet or dry. This shaver only comes with the USB charger piece so you need a connector piece or to plug into a USB outlet. To charge this shaver you must give it a couple hours to charge but the wait is worth it. This shaver lasts for 60 minutes without any issue. This shaver seems to work great for anyone who has hard corse beards like my husband. My husband decided to use this shaver with some prep lotion before using it. It was easy to charge and it keeps a charge for a long while before needing to charge it. He loves how flexible the head of the shaver is and gets those hard to reach areas on his face. Skin close shave that left him feeling as he said, "His skin felt like gold." He loved the fact that it didnt irritate his sensitive skin and didnt leave him with razor burn. He also even loved the option of using the side burn trimmer for those pesky side burns he has. He absolutely loved the close shave and how silky smooth it left his feeling. It trimmed everywhere he needed it and wanted it without pulling on his much needed thick corse beard. It was a very gentle shaver compared to trying to shave by hand. This was quick and easy. Made shaving easy as a breeze with such a quick set up. He said it fit perfectly in his hand and it wasn't super bulky which made shaving like a breeze. Easy to use and easy to clean when you are done. Husband says this is the perfect shave that he has been wanting. He looks handsome and that makes me happy.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Smooth and Comfortable Shave

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using my new razor for a week now. I wanted to give my face time to adjust to the new way of shaving. I first learned to shave with my father's Norelco. It was a gift from us kids for fathers day. He loved it. It was rechargeable to some fifty years ago with a shav counter that kept rack of how many shaves you go per charge. This new triple header was easy to charge with the included USB style cord. After all, who needs another brick laying around the house. I have enough and outlets that have built in power charging ports. Yes, I am saving the planet one shave at a time. About one hour of charging produced one hour of shaves. Less to carry in my luggage too. I find using "William's 'Lectra shave pre conditioner" provides a smooth comfortable shave. But this razor will let you shave in the shower or use traditional lather or cream too. Norelco makes swapping out the round blades easy and inexpensive. The blade head number SH71 is printed on the back of the razor's body. They swap out as a set providing a new razor feel. Yes, not my first Norelco. Cleaning is as simple as pushing the small button on the head to pop open and expose the blades. I run it under water and set the unit aside to dry before storing the razor back in the drawer. I think you'll enjoy shaving with the triple header as much as I do.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Shaving quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Splendid

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely easy to use and leaves a nice layer of stubble if used dry, or completely clean shave if used wet. I've only charged it twice in my months of ownership.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Shaving quality

    Rated 5 out of 5 stars

    Great Philips electric Shaver

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great. no pulling hair... even if i skip a couple days. Stays charged for days. easy to empty and clean.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Shaving quality

    Rated 5 out of 5 stars

    This is the Philips Norelco to buy! It's great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used nothing but Norelco (now Philips Norelco) electric razors ever since I was 16 years old. I am now 65 years old. Over the years, they've progressively improved. This latest purchase is by far the best one I've ever had the pleasure of owning & using. It takes several shaves to run down the battery, and it charges right back up again in less than an hour. I'm amazed at how close the shave is with this latest 5400 model. Very close, very quick.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Shaving quality

    Rated 5 out of 5 stars

    Shaver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this shaver highly. Easy and smooth shave every time and I use it everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Shaving quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great shaver and good battery life does a clean shave

    I would recommend this to a friend
  • Pros mentioned:
    Shaving quality

    Rated 5 out of 5 stars

    Gave Norelco a chance again, pleasantly surprised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, and good value for the money. For awhile all the Norelco razors NOT made in China were quite pricey, and after thirty years I stopped using them and switched to Panasonic for a few years. This one provides as good a shave as an electric can, and is not irritating my face. Hopefully the replacement heads are better than the switched-out replacements for my last Norelco, which received some well-deserved bad reviews. All in all, so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Shaving quality

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable and does the job. Time will tell if the longevity is there

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Wet/dry

    Rated 4 out of 5 stars

    Nice Shaver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds a charge very well, it does work well wet or dry, very nicely priced.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Shaving quality

    Rated 5 out of 5 stars

    Great shaver for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smooth shave and doesn't need to be charged after a few days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase - Must have shaver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion the Philips Norelco shaver is a must-have item for anyone who suffers from hair on their chin. I had an earlier version of it from 2011, when I first started shaving. It was a great shaver as well, but it had rusted over the years and I needed a new one. This model, the Shaver 5400 is versatile and precise. I can cut short outgrown hair with minimal difficulty. It is also light and will not trouble older users with arthritis in their hands. I can wholeheartedly recommend this product to those seeking a medium to high priced shaver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Seymour Hodge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Philips Shaver met my needs. All features works properly. Great price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far I really like this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as an early Christmas gift. Have issues with razor burn and this seems to have helped. Easy to use, comfortable shave

    I would recommend this to a friend
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