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Customer Ratings & Reviews

Your price for this item is $299.99
The comparable value price is $399.99

Customer reviews

Rating 4.5 out of 5 stars with 414 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers consistently note the superior cleaning ability and ease of use of the 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ, praising its accompanying app and convenient travel case. Many appreciate the long battery life and well-designed brush head, although some find the product expensive. A few users experienced issues with intensity settings and charging inconsistencies.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 414 reviews
  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend this product to anyone who is looking for a nice toothbrush. The packaging is really nice. And the travel case is really great quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good toothbrush

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this toothbrush. It’s very quiet and powerful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great brush

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint is once I hit the power button again while brushing, it gives me only several seconds to resume before it ends my 2 minute brush session. I would like to add more toothpaste lol Oh. Maybe the things. With the price, it would be nice if it came with more than one brush head. Lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pink with nice teeth

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best brushing experience. Must buy!!! Pink and dentist approved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    #1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My buy this I buy this with a girl play with that girl what do you think about this is everything wrong with us phone is not working it’s pouring everything wrong I speak Spanish so I put a translator he’s pulling everything wrong when I say this is the best

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The Rolls Royce of toothbrushes but wait….

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This toothbrush when I first started using it was great. I have been using it everyday obviously but noticed that the app and the toothbrush sometimes has syncing issues. For the price I paid for this thing, I’m kinda second guessing my purchase, like could any old Sonicare toothbrush do the same? I would have to say YES. This specific toothbrush doesn’t do anything different you just have the app and that is seriously lacking REALLY NOTHING SPECIAL... The app does show you more info about your brushing habits, but deep down inside I kinda want my money back. I will say it does look nice on my bathroom counter but really that’s it…

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Rechargeable toothbrush

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my girlfriend and she loves it she opted not to link her phone to it but she loves all of its features and the sleek color

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Greatbut fragile

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great except very fragile, will not survive one drop.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    No good quality, No good Geek customer service !

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this champagne Philips electric toothbrush last year. Less than two months after I bought it, the indicator light kept flashing. When I asked the geek squad staff, they said this was normal. However, when I used it, it flashed for a long time ,For such an expensive thing, Is it normal for it to keep flashing like this? It usually keeps flashing , so I don’t know what it needs to be charged. The geek squad staff at the bestbuy store only said that this was a normal and did not help with repairs. But why electric toothbrushes are fully charged, the signal is still flashing when I start use it , Who can help me?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best tooth brush I ever used.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a sonic are tooth brush for years. The version with the glass charger. This Sonicare 9900 is in my opinion a huge difference. This version is like the Rolls Royce versus an average car. The tooth brush head really massages my gum and cleans my teeth much better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recommend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall is a great product. Did had 2 replacements due to manufacture malfunction but they were very helpful through the process.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Toothbrush excellent, app not so much

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the toothbrush is great, but the app keeps closing whenever I am trying to use it. The only reason for the markdown. Other than that it is a nicce toothbrush.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pricy but effective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this toothbrush, purchased in slate for myself a few months ago and got this one for my girlfriend, not a great value as I am sure other toothbrushes do the same thing for much less but it has been flawless and has a great look. Would recommend!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong product inside

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a SCAM. It was delivered with the broken product package and completely different stuff inside then should be based on the instruction and image on the package

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Philips Sonicare

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had excellent results with using this Philips SenseIQ.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my mother. She absolutely loves the toothbrush and her dental hygienist was astounded by the improvement in her oral hygiene in such a short period of time. Highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thing is cool my teeth feel super clean After using it the only downfall I think is there’s no tongue scraper or anything like that for $300 you think it should come with stuff like that or no tongue brushing mode on the app because it says it’s an all in one brush

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean teeth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth high cost cleans teeth perfectly-very little brushing effort

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Battery operated tooth brush

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned these for about 5 years they have served me good. I bent it and had to but another pair. Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Innovative! Recommended! Dope!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Innovation at its best. Highly recommended. Dopest electric toothbrush ever created

    I would recommend this to a friend