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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 899 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers find value in the DiamondClean Smart 9700 Rechargeable Toothbrush's cleaning capabilities, variety of brush heads, and user-friendly app. The long battery life, ease of use, overall performance, travel case, and design are also well-received. However, some customers find the price to be high, and a few have noted sensitivity to the vibration and occasional Bluetooth connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 899 reviews
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Not there yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointing that you can not share one handle with two heads. Even if you download two separate apps, it doesn’t work. Nothing but issues with the app, which needs some improvement, and even with the brush connecting. It’s a beautiful color, and upgraded charging travel case. Other than the app feature and separate buttons for power and cleaning mode, it’s not worth double the price of the other Philips Sonicare brush.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Noticeable difference! So worth it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my mother. She absolutely loves the toothbrush and her dental hygienist was astounded by the improvement in her oral hygiene in such a short period of time. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love sonicare been using for years & my dental checkups say so as well, this is my third sonicare. Money well spent if you like a clean mouth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    defective unit but great service rep for return

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tooth brush had battery issues but the service rep who assisted with the return was amazing saving me time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive, but extremely well made!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of accessories, syncs to Apple Health and most importantly - cleans your teeth well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great toothbrush

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a 5 years old one this one by far is a great upgrade shuts off automatically when you’ve brushed enough easier to keep clean and has a great charging system and replacement heads are reasonable price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my wife's third Sonicare. They all still run and we pass them down through the kids. This one is cosmetically appealing and offers every brush head available to buy. What a great way to introduce the product lines. My wife loves it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Most Intelligent Toothbrush out there

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the smartest and most intelligent toothbrush that there is out there, it is definitely a wonderful device however the only reason I’m giving it four stars instead of five is I found it to be a little over aggressive with my teeth. The smart features include having the app to track if you have brushed every single corner of your teeth in your mouth as well as how often you brush and gives you feedback based on the data.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Stimulating and refreshed!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be working great now! Teeth feel stimulating and amazing after use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice toothbrush

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for hubby. It was not the one he wanted but now he loves it. He is glad I got it for him. It lets him know if he is brushing correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product maybe a bit on the expensive side, but the extra brushes that come with it saves you a bit of money. (I got it on sale heheh) Toothbrush has gotten rid of plaque and stains from my teeth. Great with combining with whitening toothpaste. 10/10 would recommend to anybody .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The macdaddy of toothbrushes. Would buy again. Looks and performs well. I don't really use the app because it's too opinionated on how you should brush your teeth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best toothbrush I’ve ever had this is my second Phillips toothbrush the other one worked great as well, it stopped working after like 4 years. They make great products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Toothbrush

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although pricey when compared to regular toothbrushes, this brush has so many benefits and functionalities. I would recommend as an investment in your oral health.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Teeth are clean

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5/5, cadillac of crown care, ferrari of freshness, tesla of toothbrushes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .That Super Clean Feeling of Clean Teeth and Gums!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    .keeps my teeth cleaner than a regular toothbrush. my teeth and gums feel a lot healthier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best electric tooth brush out there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a lower model which lasted a good 3 or so years. I’ve liked it so much that I had to invest in the top model, if this isn’t already the top but it’s so powerful that I feel like I just got out of the dentist for a regular cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very happy with this product. The battery lasts long and does the job. Price could be better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Find true love just from teeth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best greatest toothbrush in the world if your a millionaire billionaire and you need the shinyest teeth in the world this is what your mouth needs trust me it will love you to and get you a boyfriend or girlfriend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My teeth feel better with the gum health mode. Nice to have options on where in the mouth you want to clean and a purple light that indicates when too much pressure is being applied.

    I would recommend this to a friend