Customer Ratings & Reviews
- Model:
- HX9957/51
- |
- SKU:
- 5821705
Customer reviews
Rating 4.8 out of 5 stars with 897 reviews
(897 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the DiamondClean Smart 9700 Rechargeable Toothbrush's cleaning capabilities, variety of brush heads, and user-friendly app. The long battery life, ease of use, overall performance, travel case, and design are also well-received. However, some customers find the price to be high, and a few have noted sensitivity to the vibration and occasional Bluetooth connectivity issues.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Beautiful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this toothbrush. After finally owning this for a while, I can say that it was a good investment. Although pricey, its a good addition to the "Vanity" setup lol
I would recommend this to a friendRated 5 out of 5 stars
so powerful and fun to use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this brush! It is so quiet yet it is so strong. The app makes you notice so much more about brushing your teeth.
I would recommend this to a friendRated 5 out of 5 stars
Best Sonicare yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned other versions of this toothbrush, but this is the most advanced version. It has many attachments and an app that guides and gives brushing advice.
I would recommend this to a friendRated 5 out of 5 stars
Great toothbrush!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Sonicare Diamond toothbrushes, however this one is by far the best I’ve owned. My teeth and tongue has never felt so clean. Highly recommend!!!!
I would recommend this to a friendRated 5 out of 5 stars
Worth it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive but gave it a try. It turns put to better than other battery tooth brushes.
I would recommend this to a friendRated 5 out of 5 stars
awesome product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.have used this for over 6 months and it is great; programs really help if you use them; love it will never do without one
I would recommend this to a friendRated 5 out of 5 stars
Always the best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Again, another great buy from Bestbuy! I purchased this for our kids and got the best price from Bestbuy!
I would recommend this to a friendRated 5 out of 5 stars
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty pricey but you definitely feel the quality after brushing. Especially after following instructions on the app.
I would recommend this to a friendRated 5 out of 5 stars
Best Toothbrush Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the most amazing toothbrush I've ever used. Gives you a really complete brushing experience with so many options.
I would recommend this to a friendRated 5 out of 5 stars
Makes brushing easy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started using this product to help strengthen my gums. Interactive app helps track progress.
I would recommend this to a friendRated 4 out of 5 stars
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I been use this toothbrush brand for long time . It’s make my teeth feel clean but this is my third one already bc battery won’t charge it
I would recommend this to a friendRated 5 out of 5 stars
Diamond clean review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect toothbrush that gets the job done. It features 7 different brush modes that are specific for certain needs
I would recommend this to a friendRated 5 out of 5 stars
Great Toothbrush
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Somewhat expensive but helps with my poor brushing habits. My teeth have never felt and looked so clean.
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my new toothbrush its really helpful whitening is the best and cleaning
I would recommend this to a friendRated 1 out of 5 stars
Nah, That’s A Deal Breaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our family has used Philips Sonicare toothbrushes for at least 18 years. Of course, one of the 3-year old DiamondClean toothbrushes we suddenly needed to replace jumped off the counter and broke itself... but that is a story for another day. We decided to replace it with the DiamondClean Smart 9700 Rechargeable Toothbrush in Lunar Blue. It is pretty snazzy looking and the feedback you receive DURING brushing clinched the deal because we hoped that feedback would help our handicapped son improve his brushing technique. We returned from the store and downloaded the app on his phone to begin the process of syncing the toothbrush to the app. Oh, gosh, they want an email address they can verify. Not a problem; have a burner email for just this type of occasion. Check. Now they want notification access. I can change it later if it becomes annoying. Check. Then, ‘Do you authorize sharing the phone’s data’ [I’m paraphrasing from memory.] Selected, ‘No, thanks.’ Hmm. The syncing process doesn’t progress. Go out of the app and back in: still there. Read this, read that; progression doesn’t budge. If it won’t accept, ‘No, thanks’, why is it an option? Called Philips Customer Support and learned unless we agree to share the phone’s data with the manufacturer; the app won’t work - we cannot sync the toothbrush to the app. Again. The App Will NOT Work Unless You Give Philips, and Heaven only knows Who Else in all that fine print, ACCESS TO YOUR PHONE’S DATA. For a cutesy app - that may or may not make any difference in my son’s brushing technique – in this day-and-age of data breach-a-paloozas; or purposely selling data to another company who, oopsie, promised not to do this or that… Nah, that’s a deal breaker: That DiamondClean Smart 9700 Rechargeable Toothbrush in Lunar Blue returned to the store from whence it came!
No, I would not recommend this to a friendRated 4 out of 5 stars
This is the Lamborgini of toothbrushes but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.employing bluetooth technology in a toothbrush is a bit of an overkill. Brushing and monitoring the activity on a smart phone is in my opinion, unnecessary. I can always do it with the good old reliable bathroom mirror. Perhaps development efforts should have been applied on making the battery last longer.
I would recommend this to a friendRated 5 out of 5 stars
Great toothbrush!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this toothbrush! This is the second one I’ve purchased. First one my child took over it since the heads are replaceable.
I would recommend this to a friendRated 5 out of 5 stars
Great Product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this brush. High quality and it is always ready to go. Nice attachments and numerous heads and settings.
I would recommend this to a friendRated 4 out of 5 stars
I love this toothbrush but make sure you register
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The amount of money this toothbrush costs is totally worth it, but make sure you register the warranty I hate saying that mine broke, but it was worth it to register the product and have them replace it
I would recommend this to a friendRated 5 out of 5 stars
Philips sonicare
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This toothbrush is the best! My teeth has never felt cleaner. Highly recommend. Worth every penny.
I would recommend this to a friend













