Customer Ratings & Reviews
- Model:
- HX9957/51
- |
- SKU:
- 5821705
Customer reviews
Rating 4.8 out of 5 stars with 898 reviews
(898 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the DiamondClean Smart 9700 Rechargeable Toothbrush's cleaning capabilities, variety of brush heads, and user-friendly app. The long battery life, ease of use, overall performance, travel case, and design are also well-received. However, some customers find the price to be high, and a few have noted sensitivity to the vibration and occasional Bluetooth connectivity issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:App
Rated 5 out of 5 stars
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best brush on the market. The app is a great addition to the electric brush.
This review is from Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold
I would recommend this to a friend - Pros mentioned:Brush head
Rated 5 out of 5 stars
Very nice toothbrush
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice toothbrush. It brings several brush heads. Feels like a quality product.
This review is from Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold
I would recommend this to a friend - Pros mentioned:Cleaning
Rated 5 out of 5 stars
elec toothbrush
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! looks good on the counter too. Mouth feels clean.
This review is from Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold
I would recommend this to a friend Rated 4 out of 5 stars
The best premium ever to feature on a brand!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rechargeable...checked. Waterproof.....checked. Smart connected thing...checked. Ergonomics stylish design.....checked. Absolutely the only one of its kind as an electric toothbrush.
This review is from Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold
I would recommend this to a friend- Cons mentioned:Vibration
Rated 2 out of 5 stars
Bad toothbrush
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rod at the connection between the fuselage and the brush head comes out, the vibration is abnormal and the noise is particularly loud
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Harry, thanks for your review. That sounds odd, so we would like to take a closer look at your Sonicare DiamondClean. Please feel free to reach out to us on Social Media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
- Pros mentioned:Cleaning
Rated 5 out of 5 stars
Excellent for tooth and gum health
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After beginning to use this toothbrush I immediately noticed a difference.
This review is from Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold
I would recommend this to a friend - Pros mentioned:Cleaning
Rated 5 out of 5 stars
Cleaning tool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have braces and hard to reach areas! Great for cleaning
This review is from Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold
I would recommend this to a friend - Pros mentioned:Brush head
Rated 5 out of 5 stars
Must buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works amazing, I love it. Worth every penny must buy.
This review is from Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold
I would recommend this to a friend - Pros mentioned:Cleaning
Rated 5 out of 5 stars
Great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great toothbrush. You feel your teeth is clean. No regrets.
This review is from Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold
I would recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
On the dote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has a good battery, I charged once and been using twice a day no problem
This review is from Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold
I would recommend this to a friend - Pros mentioned:Cleaning
Rated 5 out of 5 stars
The best toothbrush you can use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans my teeth better then any toothbrush I have ever used.
This review is from Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold
I would recommend this to a friend - Pros mentioned:Brush head
Rated 4 out of 5 stars
Rose gold
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels clean, loek thatcit ckmes imwith different brush heads for the price. Took too long for latest version to be in stock.
This review is from Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and use. Very helpful for dental health.
This review is from Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold
I would recommend this to a friend Rated 5 out of 5 stars
Awesome!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this!!! No complaints about this tooth brush at all
I would recommend this to a friendRated 5 out of 5 stars
Love this Sonicare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a total game changer! I have been with Oral B for years and decided to try this Sonicare. I love this toothbrush and the app that goes with it. If this was not on sale-it would be an expensive tooth brush, but worth the price on sale.
This review is from Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold
I would recommend this to a friend- Pros mentioned:Cleaning
Rated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brush works really well! My teeth feel so clean!!!
I would recommend this to a friend Rated 5 out of 5 stars
Great Update
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this model as a replacement for a model that lasted 15 years. Works great! The bluetooth component takes some adjustment to set up and get use to. Not certain if I'll use all the features but handy to know of all the handy options available.
This review is from Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold
I would recommend this to a friendRated 5 out of 5 stars
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this electric toothbrush. It has my teeth feeling like I just got it cleaned at the dentist. If you are on the edge about spending this much money on a toothbrush, I say it’s worth every penny. There are a variety of modes you can put it on and it really does leave your teeth feeling clean.
This review is from Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold
I would recommend this to a friendRated 1 out of 5 stars
Disgusting and no apology
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience I have ever encountered as a consumer - I returned the used toothbrush to an associate and was told a manager was not available but would contact me, I still to this day did not here from management at Best Buy. Just disgusting that I received a used toothbrush with many of the parts gunked with funk & toothpaste. I still tell anyone who will listen. Sad the disrepair in customer service.
This review is from Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold
No, I would not recommend this to a friend- Pros mentioned:Battery life, Brush head
Rated 4 out of 5 stars
Great toothbrush, bad app
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the best Sonicare toothbrush I have ever used. It looks great, feels good in hand and is much quieter than previous models. There are 2 options for charging using the same base. You can either place the included glass on top of it and set the toothbrush in it, or just use the charging base. The base is a nice copper color and the glass is real glass, not plastic. This brush comes with the charging base, rinse glass, 8 brush heads of different varieties, and a travel case that has a built in USB cord so you can charge the toothbrush in the case rather than having to bring a charging base with you. This shouldn't be an issue on most trips. I usually get around 2 weeks of use with a fully charged battery, but it's a really nice feature to have just in case. Each of the brush heads also have a microchip built in so the brush automatically knows what setting to use based on what brush head you put on. That's a nice feature because older models required you to push a button a few times to get the right setting each time you brushed. Other brushes I've used have annoying lights when they're charging, to the point where you almost don't want to charge it at night if you're anywhere near the bathroom because the lights pulse and light up the room. With this brush, the lights when charging are extremely subtle and don't produce a lot of light. This is on the higher end of prices for a power toothbrush, but you do get a lot included as described above. The reason I took one star off is because of the app. Out of the box, the toothbrush needed a firmware update, which requires the app. It took me probably 20 tries and 30+ minutes of messing with it to get it to actually upload to the brush. They want you to use the app every time you brush, but I don't really see that as being necessary. The brush works fine without out and I'll occasionally check for any updates, but otherwise, the app is buggy, slow, and crashes too often. The rating in the Google Play Store is 2.7, and that's probably about right. Overall, the brush is great and I'm glad Philips has made their brush heads smaller over the years so they get into more places. I'm still undecided on whether the sonicare gets your teeth cleaner than the ones that spin, but this brush does a great job and includes a lot of extras. I would recommend it to a friend.
I would recommend this to a friend













