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Customer Ratings & Reviews

Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold-Angle_Standard

Customer rating

Rating 4.7 out of 5 stars with 206 reviews

  • 20%
96%
would recommend to a friend

Pros

  • Pros: Travel Case that doubles as a charger, Multiple brush heads included, Brushing Pacer reminder, Replace brush head indicator, Unique and attractive charging station, Three sensitivity levels, Multiple modes Pressure sensor, App with record keeping and reports, Dental appointment reminders on app, Rechargeable with long lasting charge Although, I didn't need it, the Easy Start mode lets you gradually get used to the toothbrush over a period of time.PikesPeakPhotographer
    See all reviews that mention app as a pro

Cons

Customer ratings & reviews

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Page 2, showing21-40 of 206 Reviews
  • Rating: 5 out of 5 stars

    Great Tooth Brush

    Posted
    ammcb
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    I replaced a Sonicare tooth brush with this one. I was not sure this one would be worth the money but I can say it brushes much better than previous models. This is the Cadillac of toothburshes. It has everything. It syncs with an app and lets you know how you are brushing I was surprised at the feedback and it certainly refined my brushing. It has several modes from cleaning to whitening, to gum care, to tongue cleaning. Charging is say with the included glass or stand. The travel case has a usb connection to charge on the go. I really like that. If I could dock a half a star i would for the following reasons: Set up was not hard but the directions were not clear either. This item is pricey as well as the attachments. I give it five stars becasue of the included case, different brushes and tongue cleaner. Most others don't include them. Overall the brushing exceeded my expectations and this is a quality product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my toothbrush

    Posted
    TechDivaVa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love this toothbrush. My teeth honestly feel cleaner with the four minutes a day I spend brushing teeth with this toothbrush. My dentist had suggested using an electric tooth brush and I felt if I'm going to do it I might as well get the best. With this toothbrush you also get the use of the Philips Sonicare app which helps you target certain areas in your mouth you might not be brushing as well. It come with several different size brush heads for different purposes. It also has a variety of settings depending on how clean you want your teeth. And once it's fully charged it lasts for at least a couple weeks if not longer. I bought this toothbrush so that I could use the app and make sure I was consistently getting my entire mouth clean. I definitely recommend this product.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fancy Electric Toothbrush

    Posted
    Mary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My husband and I got this toothbrush since we needed an electric toothbrush to keep our teeth in good shape after spending so much at the dentist to fix it. We purchased this set because of the extra attachments in this set. After a month of using this along with the app, I found this helped keep us accountable and truly brush our teeth for the advised 2 minutes. Definitely recommend this product, it is an investment, but I don’t plan of replacing this toothbrush anytime soon. 4 stars out of 5 because of the price point seems to be a bit ridiculous, but you pay for the newest and best, and the app does not allow multiple profiles on the same device. We had to use separate devices to have the brush remember one profile. Not bad if you just keep it for yourself, sharing causes some problems since this tracks when to replace the brush head and adds both users together.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fantastic toothbrush with a meh app

    Posted
    CynicalWoman
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    First, I have to say, I love this toothbrush. My teeth feel clean; it doesn't hurt my gums; the 6 zone timer is great. My last brush had a rotating head, and this one vibrates, so it was very different at first, but it's fantastic. I really would recommend this toothbrush to anyone. Now the not so great bit: I'm not loving the app. The idea of it is great, but I seem to have a lot of issues using it. You have to link the app to the toothbrush before brushing. Every time. And who really wants to wait to sync their toothbrush when rushing to get ready for work, or at the end of a long day before bed? Not to mention, if the app wants to update, or it "can't find" the toothbrush... I wish it was like my fitness tracker, which remembers data and syncs on its own time. The few times the app has worked, I liked the information it shared about my brushing.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Show 'em your pearly whites

    Posted
    ricks
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    I never knew I needed a toothbrush with an app, but this one has it. The app guides you how fast to move the brush, shows which part of your mouth to use it on, and monitors how much pressure to place. All very useful as I discovered I was originally moving the brush head around too quickly. The app also lets you set brushing goals, and gives you brushing factoids. I didn't find the goals or factoids useful. I've been using various Philips Sonicare brushes for a few years. To be honest, they all do a great job and I can't definitively say this one is the cleanest or not. This package does, however, give you a lot for your money with plenty of extra brush heads and a few storage options for the handle, including one for travel. It is the fanciest looking one, however.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great electric toothbrush

    Posted
    Hectorgmartinjr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this toothbrush because my oral b pro finally gave out after about 6 years so it was time for an upgrade. The sonic care takes some getting used to but after a few uses have noticed cleaner teeth. The pressure sensor is sensitive but again I am used to brushing harder with the oral b. The charging cup is convenient and sleek. The travel case with charger is another convenience as I do travel a lot. So far I am very satisfied with this toothbrush. I cannot comment on the multiple attachments since I have only used 1, but I would definitely recommend this toothbrush. A bit pricey but with 7 brushheads and a tongue scraper I won't have to purchase anymore anytime soon so I felt it justified the price as I am the only person using the toothbrush.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Blown away

    Posted
    HoMi3
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    I didn't think a toothbrush could have such a wide array of smart features built into it. Coming from a standard non electric toothbrush, I surely was interested in this product just from the fact that you work less for a better clean. I love the fact that this has added features that make it easy to target certain oral health concerns. The easy swapability between brush heads is a real plus and with such a 2ide variety of brushes to choose from, you have your whole mouth covered. The app isn't too bad either, it tells you what you need to know as far as how you brush but it is a little finicky. I love that the handle is very easy to charge and 3ven comes included with a travel USB case charger that looks premium and you can carry 2 brush heads.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Toothbrush, App is not so great

    Posted
    DarthBradicus
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I got this toothbrush after a recent trip to the dentist where I was told I shouldn’t be using a manual toothbrush. On its own, the toothbrush is great. It tells me when to move to the next section and if I’m pushing too hard. Also, the charger is an actual glass that sits on a pad. You just set the toothbrush in the glass and it charges, which is pretty cool. The app is decent, but to actually track your brushing, you have to open the app and have your phone nearby before you start brushing, which is pretty inconvenient, so after trying it the first couple times, I don’t use the app anymore.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Replaced another diamond clean

    Posted
    MattinPA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had an old diamond clean that I had for about 6 years. It was still working, but I wanted to use the app, the tongue cleaner and heard the newer one just works better. After about a month of owning this I can say it works a bit better, but not noticeably better. The app is really neat, but you have to remember to sync it which after awhile I found more tedious than anything. I love this style of toothbrush as I would never go back to manual, but of you're just starting out I'm not sure I would go all the way to this one. I've only ever had diamond cleans so I really dont have much to compare this too other than a manual which just does not work

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    You get what you pay for.

    Posted
    JQUEST2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was hesitant at first because of the price but went ahead anyways as it was the most expensive one in stock. At the end of the day, its an electric toothbrush. Comfort was good and it came with extra brush heads. It had a interesting bluetooth feature that I paired once, but never used. You get the expected clean feeling when done brushing. I would say it was a little pricey but I have nothing bad to say about it, except the price. I'm in Puerto Rico so you get what you can find in stock or wait for slow shipping. I would recommend if you can find it a little cheaper.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Even better than I was expecting

    Posted
    Eemm
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Expectations were high given the cost. But, after my first use, the results are phenomenal. It’s one thing to believe in what you’re purchasing, it’s another to have that anticipation significantly trumped by the experience. My teeth feel like I went to the dentist this morning, if not better. Definitely a product that if you can swallow the price on, a purchase you’ll be happy you made. The app is a definite value add. It’s like having a coach that provides consistent feedback, creates a plan to fit your current goals, and makes you a better brusher as you adjust your brushing style for optimal cleaning.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very technical features

    Posted
    Tweed
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    I’ve been using this toothbrush for a few weeks now. I’ve had oral B toothbrushes in the last but have heard such great reviews of the sonicare line that I wanted to give it a try. This toothbrush has so many options and specialties on it that I’ll probably never use. It does come with a bunch of bristle heads which is cool. All different styles. It is a good toothbrush but I now see that I prefer the oral B because of the mechanical motion of the bristles. I feel as tho I get a better clean with the round head. All that being said, I won’t be returning it. Still a great toothbrush and gets the job done.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Worth the investment

    Posted
    Itsbw
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It’s a huge price tag but having the brush heads makes it worth it. It has a premium feel to it starting with the box. The charging glass is the coolest thing. You get the most out of your brush by using the app while you brush. It gives you almost a checklist after you brush asking if you flossed. Rinsed your mouth and scrubbed your tongue. It’s improved my dental health dramatically over the past 2 weeks of having it. (I floss everyday now). Worth the price is you can afford it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Investment Ever!

    Posted
    Uruguay2018
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I went to the dentist on December 19, 2018. They told me I had signs of early Periodontal Disease and that I would have to go back on Jan. 4th for a 2-hour deep cleaning. I went out that same day and bought the Sonicare toothbrush and the Phillips Airflosser. I’ve been using them both twice a day and I went in for my cleaning today and was told my gums are so healthy they just did a regular semi-annual cleaning. The dental assistant said she’d never seen such a quick recovery. I would recommend this for EVERYONE!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Another Champ from Philips

    Posted
    PhilW
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have initial Sonic care diamond clean for three years. I just like the brushing which to me is better than rotation method of Oral B. This new model which is more bells and whistles but I do like the adjustment of the brushing intensity. I do not care about the Bluetooth function part, though it is a bonus. Since I am using the diamond clean conjunction with a good mouth wash. I already not seeing my dentist for two years which is quite amazing. The only negative thing is the PRICE which is the most expensive toothbrush I ever used and cost more than $250.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Super clean!

    Posted
    MBox
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was in need of updating an older electric toothbrush. Swapped over from another brand, and maybe just because it’s brand new, but I feel this one cleans way better than any other I’ve used in the past. The travel case with charger is a great feature to have since I travel a decent bit. The toothbrush looks great as well (yeah, never thought I’d compliment the looks of a toothbrush). I really don’t see myself using the Bluetooth features often or at all but it’s cool I suppose.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    High Tech

    Posted
    bwashd33
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    So far so good. This is a huge step from the previous model. This particular set comes with 7 brush heads and a tongue brush. I love the charger is a cup and you just place the toothbrush in the cup to charge. No having to hook it up to anything. Also there's an app that goes with the toothbrush. The app guides you while brushing and will even tell where you need to go back over missed areas. Overall a great toothbrush. I think replacement brush heads are a bit expensive though. Three different modes to use.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great toothbrush

    Posted
    75brusher
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've used sonicare products for years now. My last toothbrush finally died after about 10 years. I went to the dentist and they told me my gums were in terrible shape, they used to bleed when I would brush. After a month of using the sonicare, the dentist told me my gums had improved immensely. Moving on from the last toothbrush, this is a major upgrade. I haven't downloaded the app yet, but I like everything about this. The case that also charges it is a great addition.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Can't put a price on good Dental Hygiene

    Posted
    Daniel
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The brush does the job well. The premium in the price is because of all the features that this brush includes. There is an app to track how well you're brushing all of your teeth. The brush also ensures that you're not brushing too hard. Any brush will do the job, but the information and features you get from this brush definitely make brushing more informative and more fun.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Coolest Tooth Brush Ever

    Posted
    Michelle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    by Far one of the best investments I’ve made in a while. The price of the brush is steep but you get extra attachments and if you replace your tooth brush often, like I do, it saves money in replacement heads. I like the interactive features, but I was expecting a bit more for the price. The vibration is so powerful that it has taken some getting used to but, after a week, I can use with no issue. If you want to be proactive in your dental care buy one of these brushes.

    I would recommend this to a friend