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Customer Ratings & Reviews

Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold-Angle_Standard

Customer rating

Rating 4.8 out of 5 stars with 213 reviews

  • 20%
96%
would recommend to a friend

Pros

  • Pros: Travel Case that doubles as a charger, Multiple brush heads included, Brushing Pacer reminder, Replace brush head indicator, Unique and attractive charging station, Three sensitivity levels, Multiple modes Pressure sensor, App with record keeping and reports, Dental appointment reminders on app, Rechargeable with long lasting charge Although, I didn't need it, the Easy Start mode lets you gradually get used to the toothbrush over a period of time.PikesPeakPhotographer
    See all reviews that mention app as a pro

Cons

Customer ratings & reviews

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Page 3, showing41-60 of 213 Reviews
  • Rating: 5 out of 5 stars

    My Teeth are Clean!

    Posted
    MovieWatcher
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Had an older model for 6 years! Decided to splurge on Top of the Line. Intelligent design recognizes the brush head and automatically adjusts for proper speed and intensity. Comes with a great variety and number of brush heads. Looks are Elegant! My teeth were Whiter in 1 Week! Makes brushing teeth easy. App is OK. Basic. But it does help and keeps track of how often you brush.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Electric toothbrush

    Posted
    Phenomenon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Comes with 10 brush heads, and a charger glass which can be used for mouth wash and charging brush. The app is a very helpful tool in making sure you are cleaning every part of your mouth while brushing. The toothbrush has a timer and vibrates when it is time to move to the next area of your mouth. The app is a great way to pus you to keep brushing and you can manually track if your flossing, rinsing, and scrubbing after each time you brush.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great brush great value

    Posted
    Starshar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My teeth never feel as good if I brush with a regular brush. Easy to use. Settings limited to those you would actually want. Number of brushes included makes it the best value. Also the carrying case includes an additional charger which is ideal. The only reason I’m ever without it is my husband loves it just as much (ie no solo travel)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice app and features

    Posted
    Brownh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    It took some getting used to, looking down at an app on my phone while brushing my teeth. The toothbrush gives you sounds and vibrations along with visual cues from the app to let you know where to brush, for how long and at what speeds. Added to the goals that coincide with things such as fresher breath, whiter teeth, etc are toothbrush heads that add a bit of gamification to the process. Pretty neat

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Misleading advertising

    Posted
    skyna

    There are 7 heads in the advertising picture and in the description, these are confirmed with 2 x Premium White brush head; 2 x Premium gum care brush head; 3 x Premium plaque control brush head. However, when I opened my box, there are only 4 heads in it. Is it the advertising misleading or I don't get what I buy? Thanks!

    No, I would not recommend this to a friend

    • Brand response

      Philips Consumer Care

      Hi there,

      Thank you for sharing your feedback, and we're very sorry to hear about your experience. We would like to invite you to contact BestBuy so that your issue can be resolved. Please visit the following link:

      https://www.bestbuy.com/site/customer-service/contact/pcmcat1511375025410.c?id=pcmcat1511375025410

      We thank you for bringing this to our attention. PhilipsBrand-EN_US

  • Rating: 5 out of 5 stars

    Not sure if worth that much but it's awesome anywa

    Posted
    Javi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Mainly bought this particular model because it comes with the several different types of brush heads as opposed to the other smart brush that uses the app. Has reminders for flossing, mouth wash, tongue scraping, tracks ur progress, gives u tips, etc. I'm impressed w everything aside from the price. But I love it regardless.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Unbelievable Clean Teeth

    Posted
    Sam87
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    From the first time that I used the Philips Sonicare tooth brush system I could notice the signifigant improvement in the cleanness of my teeth, closest to my gums. My teeth feels porcelain smooth right down to my gemlike. When you are brushing you can feel the toothpaste and water flowing between your teeth, the sonic vibration moves the toothpaste through nearly flossing as you brush.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great toothbrush with great features!

    Posted
    JediPy
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member

    This is a great toothbrush overall and it comes with multiple heads - including a tongue brusher. It works similar to other smart toothbrushes from Philips - with some added bonuses. It has additional modes from what I've seen before as well as induction charging through a glass (includes in the package). It's an overall a great improvement over past versions of the smart toothbrush from Philips.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing !!!

    Posted
    NancyG12
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought this as a gift for my bf for fathers day and he absolutely loves it , since it came with extra heads I decided to give it a try and omg this thing is amazing ! I notice a difference in my teeth in just 3 days , it’s been about two weeks now and my friends all tell me how white my teeth look :) I will never go back to a normal tooth brush .... Definitely worth every penny

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Toothbrush!

    Posted
    Adam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I've had this for about a month now & so far am really enjoying it. It's definitely helped me to be more consistent with brushing my teeth. The toothbrush cleans well & is easy to use. Connection with my phone/app is sometimes not the best but turning bluetooth off & on again seems to fix every time.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    My Mouth Feels SO clean (Just $$$)

    Posted
    ShayMal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I love my new toothbrush. My mouth and teeth have never felt so clean (other than when leaving the dentist). I like the three different intensities. I have a hard time telling the difference between the different settings. The toothbrush is elegant and feels great in your hand. It is just a little pricey for what it is.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing Toothbrush

    Posted
    sdavis3957
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I figured this was going to be a great toothbrush, however, after my first time using it I realized it is an AMAZING toothbrush. My teeth have never felt cleaner and whiter. It does sometime mess up w/connnecting to my smart phone (so I have to reconnect it time to time w/the bluetooth feature) but otherwise I love the toothbrush.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The best electrical toothbrush!

    Posted
    Henry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It has so many cool features that I cannot hold myself from wowing!! The way it charges and the cool animation when you put it on the charger surprised me right away! It’s worth the upgrade from the classic version(one-bottom version)! And it connects to the app as well! I can’t wait to see my teeth to be whitened to the next level!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Surprisingly Pleased!

    Posted
    Judy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I was extremely nervous spending this amount of money on a toothbrush and didn't think I would keep it. After the first use, I knew it was a keeper. I love the app, which tells you what you've missed and there is accountability to floss and rinse. Since I've been using the toothbrush for the past few weeks, my teeth are much cleaner and whiter.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Everyone must have one!

    Posted
    JCXavier
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    If you already have a electronic toothbrush throw it out and get this one. If you don't have one, you should get this one! What a big noticeable difference between this brush and our old ones. Should have gotten this one a long time ago. The phone app is hit or miss but I'm sure it will be improved upon with time.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Definitely an upgrade!

    Posted
    Daddie1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I had an older model Philips Sonic toothbrush for years. I never really thought about upgrading because these things really last. I bought a new one on impulse and it was worth it. It really helps you to brush better. It does a half second pause indicating to switch to a different brush area. It also has different modes with different intensities.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best ever toothbrush

    Posted
    Eyesopen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This will be the best toothbrush you’ve ever used, if you can just manage to stomach the hefty price tag! Honestly, it’s fantastic and worth the investment. Very high tech, lots of features, and everything included (and you get a lot) is super premium down to the impossibly fancy travel case. You will feel like a millionaire every time you pick it up.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    New Sonicare is an improvement over older model

    Posted
    FsF1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Replaced an older Sonicare with the new model. I like the six sector timer better than the older four segment timer. Brush is also slightly larger. The unit also comes with a brush for your tongue, and the handle automatically detects the type of brush inserted. A good investment in oral health.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Good luck once you have to replace the first brush

    Posted
    BEGS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Worked great for the first month, but as soon as I had to replace the brush head, the new one did not connect the way it should and the vibration of the toothbrush in mouth felt like an earthquake. I didn't pay $300 not to be able to simply replace the brush head when a new one is needed. Horrible development.

    No, I would not recommend this to a friend

    • Brand response

      Philips Consumer Care

      Hi there,

      Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare DiamondClean Smart comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative. Be sure to reference this review & have your Sonicare product handy so that we can better assist you.

      24/7 Live Chat:
      https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN

      1-800-682-7664
      Monday – Saturday: 9:00 AM – 9:00 PM ET
      Sunday: 9:00 am – 6:00 PM ET
      Excluding Major Holidays

      We look forward to hearing from you. PhilipsBrand-EN_US

  • Rating: 5 out of 5 stars

    Great Toothbrush

    Posted
    Lancer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I’ve been using the diamondclean for a month and love it. The app is helpful for brushing correctly and setting personal focus areas. The travel case makes bringing the toothbrush and 2 brush heads along on travel easy as the case includes an internal recharger if you forget to recharge it before your travel.

    I would recommend this to a friend