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Customer Ratings & Reviews

Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold-Angle_Standard

Customer rating

Rating 4.8 out of 5 stars with 213 reviews

  • 20%
96%
would recommend to a friend

Pros

  • Great design that would be at home in any high end home and great performance that will leave your teeth feeling clean every time.PhilipM
    See all reviews that mention design as a pro

Cons

Customer ratings & reviews

Page 1, showing1-20 of 25 Reviews mentioning:
design
  • Rating: 5 out of 5 stars

    Love the color and it cleans well

    Posted
    Cjacks524
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Love the new color and how sleek and improved the toothbrush and charging glass cup fits on the counter.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The style looks great

    Posted
    Reydo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I've been using Phillip's brushes for about 10 years and this one by far is my favorite you can control everything sensitivity, speed etc

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great design and performance

    Posted
    PhilipM
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    This new Sonicare toothbrush combines great looks with great performance, thoughtful design, and a robust app to help improve oral hygiene. Pros: - Great design - Will make your mouth and teeth feel clean and fresh every time - Compact brush head is comfortable and easy to use even for hard to reach back teeth - Outstanding travel case with included USB charging connection - Easy to use app that generally works well, but is entirely optional Cons - Replacement brush heads are $29 / 2 pack, with some specialty ones costing more, but they do claim to last several months each. - Some minor early app connection issues Design - The charger is comprised of a very nice glass (for drinking or rinsing) that sits on a metallic-finish charging base. The glass itself looks and functions like any other, but when the glass is on the stand and the toothbrush is left in the glass, the battery recharges wirelessly. Very clever design that leaves your bathroom counter looking tidy. - The brush itself is beautifully designed and well built. A range of colors are available (mine is dark blue and looks great). Controls are simple, with one button to change modes (each lights up a separate indicator light) and one button to turn the brush on. - An outstanding travel case is included. Not only does it house the brush base + two brush heads, it includes a USB cable that you can extend and plug into a cell phone charger or laptop to charge the brush while on the road. Brilliant design! Function I've always likes the way Sonicare brushes feel in action and this one is better than ever with a newly updated brush head that is more compact and very comfortable to use, even in hard to reach areas at the back of the mouth. This brush cycles through 6 regions of your mouth (vs. the 4 that is more common on other units), beeping each time you need to move on. A wide range of brush heads are provided, each offering emphasis on a different element of oral hygiene from plaque removal to gum health. The brush adapts the brushing style based on the brush head you attach. I've been using the plaque removal head (three of which are included in the box) and it feels great. App Experience The Sonicare app allows you to pair the brush to your phone via Bluetooth and have the app guide your brushing and keep records of when and how long you brushed. Unlike some other brushes, this one has sensors built into the head that allow the app to determine which group of teeth you're brushing so the screen can monitor your progress and ensure that you cover each section fully. At the end of the session, the app will guide you to touch up any areas that you missed. The visual cues are easy to follow and it works quite well. I had a couple of issues with needing to turn Bluetooth off and on again in order to get the brush to connect, but I assume this will be worked out over time. All in all this is a high end product in every sense. Great design that would be at home in any high end home and great performance that will leave your teeth feeling clean every time. Highly recommended.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice thing to use everyday

    Posted
    Steven
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It was a very beautiful item to use everyday. Very nice.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent brush

    Posted
    Juanjo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Worth the price. Elegant looking brush with extras.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Beautiful

    Posted
    Jennifer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have owned other electric toothbrushes and this is the Mercedes of them all. Its beautiful and easy to use. Definitely my favorite purchase in a long time.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    looks great

    Posted
    richard
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have just recently purchased this product and have not been able to take it out of the box. all the reviews seem to be very good and it should be a major upgrade from manually brushing my teeth. again time will tell, but I believe most dentists prefer using a device like this.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My Teeth are Clean!

    Posted
    MovieWatcher
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Had an older model for 6 years! Decided to splurge on Top of the Line. Intelligent design recognizes the brush head and automatically adjusts for proper speed and intensity. Comes with a great variety and number of brush heads. Looks are Elegant! My teeth were Whiter in 1 Week! Makes brushing teeth easy. App is OK. Basic. But it does help and keeps track of how often you brush.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great brush

    Posted
    LesF
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Love this product. Amazing difference in feel and look of teeth and gums. Only issue I have had was sometimes the handle doesn't want to connect to Bluetooth and that is a little aggravation for such an expensive product. Otherwise would given an absolute 5 stars.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Replaced another diamond clean

    Posted
    MattinPA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I had an old diamond clean that I had for about 6 years. It was still working, but I wanted to use the app, the tongue cleaner and heard the newer one just works better. After about a month of owning this I can say it works a bit better, but not noticeably better. The app is really neat, but you have to remember to sync it which after awhile I found more tedious than anything. I love this style of toothbrush as I would never go back to manual, but of you're just starting out I'm not sure I would go all the way to this one. I've only ever had diamond cleans so I really dont have much to compare this too other than a manual which just does not work

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Blown away

    Posted
    HoMi3
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    I didn't think a toothbrush could have such a wide array of smart features built into it. Coming from a standard non electric toothbrush, I surely was interested in this product just from the fact that you work less for a better clean. I love the fact that this has added features that make it easy to target certain oral health concerns. The easy swapability between brush heads is a real plus and with such a 2ide variety of brushes to choose from, you have your whole mouth covered. The app isn't too bad either, it tells you what you need to know as far as how you brush but it is a little finicky. I love that the handle is very easy to charge and 3ven comes included with a travel USB case charger that looks premium and you can carry 2 brush heads.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Even better than I was expecting

    Posted
    Eemm
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Expectations were high given the cost. But, after my first use, the results are phenomenal. It's one thing to believe in what you're purchasing, it's another to have that anticipation significantly trumped by the experience. My teeth feel like I went to the dentist this morning, if not better. Definitely a product that if you can swallow the price on, a purchase you'll be happy you made. The app is a definite value add. It's like having a coach that provides consistent feedback, creates a plan to fit your current goals, and makes you a better brusher as you adjust your brushing style for optimal cleaning.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great electric toothbrush

    Posted
    Hectorgmartinjr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased this toothbrush because my oral b pro finally gave out after about 6 years so it was time for an upgrade. The sonic care takes some getting used to but after a few uses have noticed cleaner teeth. The pressure sensor is sensitive but again I am used to brushing harder with the oral b. The charging cup is convenient and sleek. The travel case with charger is another convenience as I do travel a lot. So far I am very satisfied with this toothbrush. I cannot comment on the multiple attachments since I have only used 1, but I would definitely recommend this toothbrush. A bit pricey but with 7 brushheads and a tongue scraper I won't have to purchase anymore anytime soon so I felt it justified the price as I am the only person using the toothbrush.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    an upgrade to the original sonicare

    Posted
    codeblue
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    The overall aesthetic is greatly improved, with a matte coloring that feels smoother in the hand while not being slick, if that makes sense. Improvements over previous Sonicare models may not be immediately noticeable, but they become more obvious as you use the toothbrush. One of the touted features is an accompanying app that uses sensors in the toothbrush to let you know when you're correctly brushing. Honestly, I don't find the app much of a perk because I don't typically carry my phone into the bathroom. However, there are a lot of nice touches in the accessories. The included clear charging base looks really nice, while keeping a reasonably small footprint. The travel case also looks nice, and comes with a usb connector that let's you charge your toothbrush base while in the case. The different cleaning modes I can't tell if they feel different from previous models, or if it's more of the updated toothbrush heads. Subjectively, I feel like my teeth are "squeakier" clean after using this new model. Then, the smart sensor which automatically flashes a light at the base of the toothbrush while simultaneously decreasing the strength of the motor teaches you to not use more force than necessary brushing. Overall, a very good looking toothbrush, especially with the gold accents, with nice accessories making this more travel-friendly.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    It's a dental health trainer.

    Posted
    DarR
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member

    Before this toothbrush, I had a no-frills electronic toothbrush. Same basic functionality as this Sonicare toothbrush and it works on my teeth as I wanted it to, making toothbrushing faster. This Sonicare toothbrush, will not make your toothbrushing faster, if that's why you purchase electronic toothbrushes-- in fact it may even make it longer. It could be a little tedious at first: it has an app that compliments the toothbrush. It tailor-fits to your brushing needs and it helps you make sure you follow them-- just like a personal trainer. So don't expect to brush your teeth fast. I like the sensor that tells me if I am pushing too much on my teeth-- it helps take care of the part where your gums and teeth meet. It is a beautiful toothbrush, the design, and the ease of mode selection incorporated in the toothbrush. The glass accessory and the system to charge it makes it easy to keep the device charged without knowingly plugging things in. After getting used to using it with the app, brushing with the app is not as tedious. I sometimes skip the app because I already know what it will tell me, or how to brush my teeth better for my needs. Overall, it helped me improve my brushing habits.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Sonicare DiamondClean Smart 9700

    Posted
    SenorM
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    I got this to replace my old Sonicare electric toothbrush. This thing is really well built with a sleek design. Every brushing feels like it has the same power every time (tried it 9 times already all in different modes). It comes with a years worth of replacement brush heads, a travel case that charges it, and get this... a glass holder that charges the brush by simply placing the handle in it or you can use the plastic stand instead. @@@@@@@@ of course you have to hook that up to an outlet) It has 5 different cleaning modes and you can change the intensity in each of those modes. This brush comes with bluetooth connectivity which allows you to connect it to your phone or tablet. The app tells you about your brushing history, and pressure, patterns, and brush head age. It can also tell you what area that may need more brushing...etc. Connecting the brush to your phone is easy. Your phone finds it automatically. Its pricey but it includes a year's worth of brush heads. Like I said, this toothbrush is pretty awesome. With the app feature, it takes brushing your teeth to a whole new level.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Most technologically advanced toothbrush ever!

    Posted
    stangapds
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member

    This toothbrush has given me quite the experience and exceeded all my expectations. It's like having a dentist right in your home helping you understand how to get the best brushing experience ever. The toothbrush comes with a ton of extra brush-heads and accessories making it really easy to start off in the right direction. The mobile charging case is a great feature for travelling, I always found myself feeling like I needed to reserve battery capacity when I brushed since I didn't pack my home charger on the go. The mobile application asks you a few questions and then recommends an action plan and guides you all the way through brushing. The sensors in the toothbrush are very advanced and know how hard you're brushing, how fast you're brushing, and where you're brushing. I was extremely surprised to see how fast the mobile app tracks the movements of the toothbrush, it will let you know exactly where you need to focus your brushing efforts next. There couldn't be an easier, more interactive, satisfying way to brush your teeth. The toothbrush finish is luxury, I've never seen a toothbrush that looks this sleek, and the charging glass you just set the brush down in when you're down really adds a nice finishing touch. If you're trying to get the best clean with the best toothbrush out there, you don't have to keep looking, this brush has everything! After a few weeks using this toothbrush, I can honestly say my routine has greatly improved, and I feel like my teeth are cleaner than ever. The app could use some minor improvements, but I didn't experience any big issues with it, just noticed some UI improvements that could be made. It makes the app annoying to use so I find myself only using the app occasionally. The toothbrush still functions as normal, but you don't get the immediate feedback reports without using the app. This brush also vibrates at an extremely high frequency. While that vibration is amazing for brushing your teeth, I did find myself having to adjust overtime to the vibration as my teeth are slightly more sensitive to vibration.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to Use, Fun App, Can Tell a Difference!!

    Posted
    TravisJ
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    In the box you get tons of stuff! The toothbrush handle itself, several different brush types depending on your preference, as well as a tongue scrubber. There is a small glass cup for rinsing which also sits on the charge base so you can place the brush in the glass to charge, although I do not use the glass for rinsing and the brush just sits in there. It also includes a travel case which can also host a place for a couple extra brushes. To get it going, it's optional, but you can download the app that tracks how you brush, how well you're brushing, and where you need to concentrate more or less brush time in areas of your mouth. It also tracks the wear on the brush heads and lets you know when to replace them. The app definitely makes it easier to use an electric brush and helps to make sure I'm evenly brushing. Brushing itself was definitely odd at first coming from a traditional brush. After a few uses, I had gotten used to it and could notice it was more effective than a manual toothbrush. The brush automatically sets the brush mode to the optimal settings for the brush head selected. After a few days my teeth felt cleaner and mouth felt fresher. Only downside to this electric toothbrush, is when you remove it from your mouth, be sure that it's off, otherwise you'll get toothpaste everywhere! It does take some getting used to and setting new habits, but after day 1, this was no longer an issue. The brush doesn't feel cheap in the hand, and seems well made and cleans easily. I would definitely recommend this brush if you was looking to invest in your teeth!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Feature-rich Toothbrush

    Posted
    Beuge
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member

    Philips Sonicare toothbrushes do an excellent job of cleaning your teeth; from their entry level models all the way up to their upper end models, like this DiamondClean Smart 9700. So aside from its dashing good looks, what differentiates this model? First, there's the Philips Sonicare App. The toothbrush connects to a downloadable app via Bluetooth (whoever thought we would need a Bluetooth toothbrush? @@@@@@@ . The app can then track and guide you on your brushing performance, helping you to know if you're applying too much pressure or missing areas. Second, the travel case charges the brush wirelessly via a USB plug. Great for when you're on the road as you don't need to break down your counter-top charging base. Just pack the brush in the case and go. Then there's things like the provided rinse glass that fits to the charging base (yes, its gimmicky, but it does look cool, and it works). And the fact that the package includes a plethora of extra brush heads (this is really nice as the replacement heads tend to be expensive). Overall, does it work? Yes, absolutely, it provides that dentist-office clean feeling right in your home. Is it overkill? Probably.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Ultimate Luxury and Worth It!

    Posted
    JimC
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member
    • Top 10 ContributorTop 10 Contributor

    The Philips Sonicare DiamondClean 9700 electric is the top-of-the-line in the current offerings by Philips, packed with every feature you might want, includes seven extra brush heads and has the best software support available. Its performance in the multiple roles of cleaning/whitening your teeth, maintaining gum health and cleaning your tongue is absolutely unmatched by any other toothbrush. It is a superb device and, despite its relatively high initial cost, an outstanding value! The Sonicare toothbrush was introduced about 25 years ago but Philips has continued to improve it with each new model. The latest version provides an incredible 62,000 movements per minute (31,000 brush strokes) and a high capacity rechargeable lithium ion battery which gives up to three weeks use between charging. The full list of DiamondClean 9700 features is quite impressive: . Ergonomic smart power head with 62,000 movements/minute (31,000 brush strokes) . Rechargeable lithium ion battery provides up to three weeks of use before recharging . Illuminated displays on handle (Power, Setting, Intensity, Replacement, Pressure) . Five cleaning settings o Clean - 2 minute cycle for everyday use o Whitening - 2 minute, 40 second cycle, removes surface stains o Gum health - 3 minute, 20 second cycle, special attention to molars o Deep clean - 3 minute cycle, brush-pacer feedback o Tongue care - 20 second cycle used with special micro-bristle head . Three intensity levels (Low, Medium, High) . Two built-in timers: Brush-pacer and Smartimer . Performance measures o Removes 10X more plaque o Up to 7X healthier gums o Up to 100% less stains . Bluetooth connectivity and free app for Android/Apple phones . Extensive sensors and coaching/record-keeping with Philips Sonicare app o Location tracking o Scrubbing sensor o 3D mouth map o TouchUp (to verify all areas covered) . Advanced pressure sensor with three notification systems o Handle vibration alert o Purple light ring at bottom of brush o Warning in connected app . Easy-start program to gradually increase power over the first 14 brushings . Includes eight brush heads which automatically sync with their optimal mode and have microchip sensors to signal when replacement is needed o Three C3 Premium Plaque Control o Two G3 Premium Gum Care o Two W3 Premium Whitening o One TongueCare+ microbristle brush . Clear plastic protective brush heads for all spare brushes . Hard shell travel case with charger and room for handle and two brush heads . Three charging stations o Beautiful glass cup (fits over inductive charging ring) o Clear plastic stand (fits over inductive charging ring) o USB connection in travel case . Two year warranty with additional six months added upon registration Philips Sonicare engineering has significantly raised the level of expected excellence in this 9700 Diamond Clean Smart electronic tooth brush. Philips products have always been the gold standard, but this model is indeed even more special than expected. The price is a little high (about the cost of two professional teeth cleanings), but seven additional brushes are included and this is such an improved product I saw the extra value in its quality and performance almost immediately. Having a long history of expensive dental work including crowns, a permanent bridge and an implant, I am extremely interested in good checkups to protect my investment in healthy teeth and gums. My dental hygiene has always depended upon an electric toothbrush for best results as recommended by my dentist and hygienist. For years I have used the "other" popular brand with rotating brush. Recently I began using a base model Philips Sonicare toothbrush and found the difference in performance so remarkable that I vowed to never go back to the "other" (round head) brand. So how did the Philips Sonicare DiamondClean 9700 manage to WOW a valued repeat client like me to bring technology, health care expertise, and innovative design to serve in this most luxurious and advanced package? Let's start with first impression: the deep blue color is gorgeous, the finish a very rich satin and the brush rests in an elegant glass which fits over a beautiful gold-colored charging base for an even more sophisticated impression. Then there is the wealth of connected features, sensors and controls plus the dual charging capability of electric or USB charging. I guess that is why this is called an "electronic" toothbrush, not just electric. First of all, it has a very nice, non-slip finish and it is remarkably light to hold. It has three intensity settings (from gentle to strong) - very important to keep onlays and other delicate dental work in place, its brush shape reaches hard-to-get to spaces but it still manages to eliminate those stubborn coffee stains and leave your teeth feeling like you have just had them cleaned by the hygienist. This model has multiple pressure sensors to keep you from brushing your teeth too hard which could cause damage to your enamel and very importantly does not shred your gums. It has a slender handle making it easy to hold and manipulate in tooth brushing. And it also has pre-programmed timers synchronized to the type of brush head in use to prompt adequate brushing for each quadrant of your mouth. This keeps you from brushing too much or too little. Phillips offers specialized brush heads that are click-on and interchangeable and a little light to let you know when it is time to change brushes. The brush is much quieter that the "other brand" and it is sleeker and cleaner looking on the counter. Did you notice that this brush connects to an app to tutor you into getting the most benefit out of this brush? I was not sure this was going to appeal to me since if you are not a total geek it seems a bit odd to bring your phone into the bathroom to advise you on your oral care routine. However, the app took moments to install and the Bluetooth connectivity was automatically activated and ready for first use right out of the box. I found that the app guided me perfectly, noting when I brushed too fast, missed a section or applied too much pressure. Its count-down timer and visual tracking made me focus like never before on getting my teeth perfectly clean. Points on the board for this feature! The next top drawer element is the variety of brushing types you can enjoy for super oral hygiene with this toothbrush. Four types of great brush heads are standard with this model for personalized oral healthcare goals that are easily programmed in your app. The app guides you to brush according to your preference to get optimal cleaning. Multiple specialized brushes in this suite include those for plaque control to give a deep clean, a gum care brush for healthy gum cleaning and stain removal brush for whiter teeth and finally a tongue care "brush" for fresh breath. The sleek design travel case has room for the power handle as well as two brushes and recharges with a built in USB power cord. It is a very complete oral health system. So how did it all work? In a word: Fantastic. I have been experimenting with all brushes for only a week so far, and I can say the 9700 DiamondClean delivers the best results I could ever have expected. As I mentioned, I have another Sonicare tooth brush (the base model) which I felt was performing well, but the DiamondClean clearly is superior! The app guided me to make sure I did not overlook or underbrush areas of the mouth and my teeth appear whiter and cleaner using whitening toothpaste with the whitening brush. Brushes are constructed so that they seem to reach into every groove including in crowded teeth areas prone to plaque buildup. Another reason for being so impressed with the Sonicare system is this...it has less splash all over my mirror when I brush my teeth. This is a huge and unexpected benefit. With the other brand's spinning toothbrush I had been using before using the Sonicare, the mirror had to be cleaned each time I brushed my teeth. The Phillips Sonicare produces no splash. This is the most beautiful, practical, and versatile toothbrush I have ever used. I find it flawless in its intended purpose and design. Long after the price is forgotten, the quality of this toothbrush will be appreciated. And so confident is Philips in this toothbrush, they give a free 6 month warranty extension (to a total of 2.5 years! @@@@@@@ when you register it in the app. I strongly recommend this complete toothbrush system to the individual interested in keeping their teeth and gums healthy as a life time goal.

    I would recommend this to a friend