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Customer Ratings & Reviews

Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold-Angle_Standard

Customer rating

Rating 4.8 out of 5 stars with 208 reviews

  • 20%
96%
would recommend to a friend

Pros

  • Four types of great brush heads are standard with this model for personalized oral healthcare goals that are easily programmed in your app.JimC
    See all reviews that mention heads as a pro

Cons

Customer ratings & reviews

Page 1, showing1-20 of 23 Reviews mentioning:
heads
  • Rating: 5 out of 5 stars

    Great product

    Posted
    Rpdpc
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Works great, comes with extra brush heads, and app option is neat.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great toothbrush for travelers

    Posted
    CleanTeeth
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great app to keep track of brush heads and the case is great for traveling.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice Upgrade

    Posted
    AB2018
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Nice upgrade from my previous model that lasted me many years. Definitely worth the price and you get a lot of additional heads.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Blown away

    Posted
    HoMi3
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    I didn't think a toothbrush could have such a wide array of smart features built into it. Coming from a standard non electric toothbrush, I surely was interested in this product just from the fact that you work less for a better clean. I love the fact that this has added features that make it easy to target certain oral health concerns. The easy swapability between brush heads is a real plus and with such a 2ide variety of brushes to choose from, you have your whole mouth covered. The app isn't too bad either, it tells you what you need to know as far as how you brush but it is a little finicky. I love that the handle is very easy to charge and 3ven comes included with a travel USB case charger that looks premium and you can carry 2 brush heads.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice update !

    Posted
    koyaj
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This Sonicare toothbrush is a nice update to a much older model. The BrushSync technology simplifies the correct setting to use for each different type of brush head. Unfortunately, the tongue cleaning head is difficult to find.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Toothbrush

    Posted
    Lancer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've been using the diamondclean for a month and love it. The app is helpful for brushing correctly and setting personal focus areas. The travel case makes bringing the toothbrush and 2 brush heads along on travel easy as the case includes an internal recharger if you forget to recharge it before your travel.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Expensive but Good Family Brush

    Posted
    Jaron
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    Pro -Comes with 7 brush heads -Includes travel case with built-in charger -Five cleaning modes -Long battery life -Charging cup can hold extra brush heads Con -Expensive Overall While an expensive electric toothbrush, the Sonicare 9700 packs in a few things that make it a better value ( in some respects ) than the less-expensive models in the Sonicare line. Specifically, it includes seven brush heads and one tongue paddle while many of the sub $150 options include only a single head. If you figure $15 per head, that's roughly $100 worth of extra hardware. The 9700 also comes with a nice travel case ( with slots for two brush heads ). The case acts as a charger as well, which is a nice touch. If you want to get one toothbrush base for the whole family to share, the 9700 at least has the hardware to do so. In terms of extra features, the 9700 adds two additional cleaning modes ( Clean+ and Whitening+ ) over the 6100. The charging station is also much improved. The inductive plate sits beneath a small cup that can also be used to hold the additional brush heads. You can also Philips' tooth brushing app on your phone if you want. Personally, I didn't find it terribly useful. In all, yes, spending $250 - $300 on a toothbrush is a lot of money. However, the cleaning performance is still excellent and getting the extra brush heads, charging travel case, and more useful countertop charge station means it's not all fluff for the money.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My Teeth are Clean!

    Posted
    MovieWatcher
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Had an older model for 6 years! Decided to splurge on Top of the Line. Intelligent design recognizes the brush head and automatically adjusts for proper speed and intensity. Comes with a great variety and number of brush heads. Looks are Elegant! My teeth were Whiter in 1 Week! Makes brushing teeth easy. App is OK. Basic. But it does help and keeps track of how often you brush.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great toothbrush with great features!

    Posted
    JediPy
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a great toothbrush overall and it comes with multiple heads - including a tongue brusher. It works similar to other smart toothbrushes from Philips - with some added bonuses. It has additional modes from what I've seen before as well as induction charging through a glass (includes in the package). It's an overall a great improvement over past versions of the smart toothbrush from Philips.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice app and features

    Posted
    Brownh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It took some getting used to, looking down at an app on my phone while brushing my teeth. The toothbrush gives you sounds and vibrations along with visual cues from the app to let you know where to brush, for how long and at what speeds. Added to the goals that coincide with things such as fresher breath, whiter teeth, etc are toothbrush heads that add a bit of gamification to the process. Pretty neat

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Coolest Tooth Brush Ever

    Posted
    Michelle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    by Far one of the best investments I've made in a while. The price of the brush is steep but you get extra attachments and if you replace your tooth brush often, like I do, it saves money in replacement heads. I like the interactive features, but I was expecting a bit more for the price. The vibration is so powerful that it has taken some getting used to but, after a week, I can use with no issue. If you want to be proactive in your dental care buy one of these brushes.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fresh and Clean

    Posted
    PsykoPup
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    So, I've had the original Sonicare toothbrush for a very long time. It's still going strong, but I decided it was time for an upgrade. The fact that this toothbrush connects to an app on your mobile device, via Bluetooth, intrigued me. It's really cool that this toothbrush knows which brush head it has on it, thus knows what you're current brushing goals are. I've tried 3 of the brush heads and all made my teeth feel super clean. I honestly do feel a big difference. Now, regarding the app. At first, I was fascinated with the app. It's cool to be able to see how well you're, or are not, cleaning each area of your mouth. The tricky thing about it is if you spend 1-2 seconds more on one area versus another, the app marks the second area as less clean. The other thing that's a little cumbersome is that you have to have the app running in order for it to record/track your brushing sessions. Honestly, after having this toothbrush for a few weeks now, I'm less motivated to fire up the app every time I brush my teeth. It would be nice if the toothbrush stored a few sessions of data, then it could upload and update the app when you start it up, a couple times a week. However, I'm still happy with the toothbrush and how clean my teeth feel.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    You get what you pay for.

    Posted
    JQUEST2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was hesitant at first because of the price but went ahead anyways as it was the most expensive one in stock. At the end of the day, its an electric toothbrush. Comfort was good and it came with extra brush heads. It had a interesting bluetooth feature that I paired once, but never used. You get the expected clean feeling when done brushing. I would say it was a little pricey but I have nothing bad to say about it, except the price. I'm in Puerto Rico so you get what you can find in stock or wait for slow shipping. I would recommend if you can find it a little cheaper.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Smart, effective, well worth the price!

    Posted
    Mike
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    I've been using this toothbrush for two week now and the results have been incredible! I previously had a Philips Sonicare that was a little less feature heavy and within the first few days was able to notice a sizable difference in the cleaning efficiency. The companion app and in-handle features that guide you to a better and healthier clean are well worth the cost of the brush. It also comes with a variety of smart brushing heads that are automatically tracked through the app to give you an in-depth look at how much longer they'll last. The higher cost also includes multiples of these, so that offsets it a bit. You can also sign up for a program within the app that will sync with your dentists results, optimize your cleaning experience, and track what has been done and how well it was accomplished. The only drawback is with the initial firmware update that was ready to install upon opening the box is the instructions are vary vague, my advice (and seemingly the only way to install the update) is to use your toothbrush once before attempting and that seems to fix that issue. Aside from that, this product has been incredibly amazing!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Worth the investment

    Posted
    Itsbw
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It's a huge price tag but having the brush heads makes it worth it. It has a premium feel to it starting with the box. The charging glass is the coolest thing. You get the most out of your brush by using the app while you brush. It gives you almost a checklist after you brush asking if you flossed. Rinsed your mouth and scrubbed your tongue. It's improved my dental health dramatically over the past 2 weeks of having it. @@@@@@@@ I floss everyday now). Worth the price is you can afford it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very technical features

    Posted
    Tweed
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    I've been using this toothbrush for a few weeks now. I've had oral B toothbrushes in the last but have heard such great reviews of the sonicare line that I wanted to give it a try. This toothbrush has so many options and specialties on it that I'll probably never use. It does come with a bunch of bristle heads which is cool. All different styles. It is a good toothbrush but I now see that I prefer the oral B because of the mechanical motion of the bristles. I feel as tho I get a better clean with the round head. All that being said, I won't be returning it. Still a great toothbrush and gets the job done.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great toothbrush, bad app

    Posted
    cusedice
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    This is by far the best Sonicare toothbrush I've ever used. It looks great, feels good in hand and is much quieter than previous models. There are 2 options for charging using the same base. You can either place the included glass on top of it and set the toothbrush in it, or just use the charging base. The base is a nice copper color and the glass is real glass, not plastic. This brush comes with the charging base, rinse glass, 8 brush heads of different varieties, and a travel case that has a built in USB cord so you can charge the toothbrush in the case rather than having to bring a charging base with you. This shouldn't be an issue on most trips. I usually get around 2 weeks of use with a fully charged battery, but it's a really nice feature to have just in case. Each of the brush heads also have a microchip built in so the brush automatically knows what setting to use based on what brush head you put on. That's a nice feature because older models required you to push a button a few times to get the right setting each time you brushed. Other brushes I've used have annoying lights when they're charging, to the point where you almost don't want to charge it at night if you're anywhere near the bathroom because the lights pulse and light up the room. With this brush, the lights when charging are extremely subtle and don't produce a lot of light. This is on the higher end of prices for a power toothbrush, but you do get a lot included as described above. The reason I took one star off is because of the app. Out of the box, the toothbrush needed a firmware update, which requires the app. It took me probably 20 tries and 30+ minutes of messing with it to get it to actually upload to the brush. They want you to use the app every time you brush, but I don't really see that as being necessary. The brush works fine without out and I'll occasionally check for any updates, but otherwise, the app is buggy, slow, and crashes too often. The rating in the Google Play Store is 2.7, and that's probably about right. Overall, the brush is great and I'm glad Philips has made their brush heads smaller over the years so they get into more places. I'm still undecided on whether the sonicare gets your teeth cleaner than the ones that spin, but this brush does a great job and includes a lot of extras. I would recommend it to a friend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great design and performance

    Posted
    PhilipM
    • Tech Insider NetworkTech Insider Network
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    This new Sonicare toothbrush combines great looks with great performance, thoughtful design, and a robust app to help improve oral hygiene. Pros: - Great design - Will make your mouth and teeth feel clean and fresh every time - Compact brush head is comfortable and easy to use even for hard to reach back teeth - Outstanding travel case with included USB charging connection - Easy to use app that generally works well, but is entirely optional Cons - Replacement brush heads are $29 / 2 pack, with some specialty ones costing more, but they do claim to last several months each. - Some minor early app connection issues Design - The charger is comprised of a very nice glass (for drinking or rinsing) that sits on a metallic-finish charging base. The glass itself looks and functions like any other, but when the glass is on the stand and the toothbrush is left in the glass, the battery recharges wirelessly. Very clever design that leaves your bathroom counter looking tidy. - The brush itself is beautifully designed and well built. A range of colors are available (mine is dark blue and looks great). Controls are simple, with one button to change modes (each lights up a separate indicator light) and one button to turn the brush on. - An outstanding travel case is included. Not only does it house the brush base + two brush heads, it includes a USB cable that you can extend and plug into a cell phone charger or laptop to charge the brush while on the road. Brilliant design! Function I've always likes the way Sonicare brushes feel in action and this one is better than ever with a newly updated brush head that is more compact and very comfortable to use, even in hard to reach areas at the back of the mouth. This brush cycles through 6 regions of your mouth (vs. the 4 that is more common on other units), beeping each time you need to move on. A wide range of brush heads are provided, each offering emphasis on a different element of oral hygiene from plaque removal to gum health. The brush adapts the brushing style based on the brush head you attach. I've been using the plaque removal head (three of which are included in the box) and it feels great. App Experience The Sonicare app allows you to pair the brush to your phone via Bluetooth and have the app guide your brushing and keep records of when and how long you brushed. Unlike some other brushes, this one has sensors built into the head that allow the app to determine which group of teeth you're brushing so the screen can monitor your progress and ensure that you cover each section fully. At the end of the session, the app will guide you to touch up any areas that you missed. The visual cues are easy to follow and it works quite well. I had a couple of issues with needing to turn Bluetooth off and on again in order to get the brush to connect, but I assume this will be worked out over time. All in all this is a high end product in every sense. Great design that would be at home in any high end home and great performance that will leave your teeth feeling clean every time. Highly recommended.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Ultimate Luxury and Worth It!

    Posted
    JimC
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 10 ContributorTop 10 Contributor

    The Philips Sonicare DiamondClean 9700 electric is the top-of-the-line in the current offerings by Philips, packed with every feature you might want, includes seven extra brush heads and has the best software support available. Its performance in the multiple roles of cleaning/whitening your teeth, maintaining gum health and cleaning your tongue is absolutely unmatched by any other toothbrush. It is a superb device and, despite its relatively high initial cost, an outstanding value! The Sonicare toothbrush was introduced about 25 years ago but Philips has continued to improve it with each new model. The latest version provides an incredible 62,000 movements per minute (31,000 brush strokes) and a high capacity rechargeable lithium ion battery which gives up to three weeks use between charging. The full list of DiamondClean 9700 features is quite impressive: . Ergonomic smart power head with 62,000 movements/minute (31,000 brush strokes) . Rechargeable lithium ion battery provides up to three weeks of use before recharging . Illuminated displays on handle (Power, Setting, Intensity, Replacement, Pressure) . Five cleaning settings o Clean - 2 minute cycle for everyday use o Whitening - 2 minute, 40 second cycle, removes surface stains o Gum health - 3 minute, 20 second cycle, special attention to molars o Deep clean - 3 minute cycle, brush-pacer feedback o Tongue care - 20 second cycle used with special micro-bristle head . Three intensity levels (Low, Medium, High) . Two built-in timers: Brush-pacer and Smartimer . Performance measures o Removes 10X more plaque o Up to 7X healthier gums o Up to 100% less stains . Bluetooth connectivity and free app for Android/Apple phones . Extensive sensors and coaching/record-keeping with Philips Sonicare app o Location tracking o Scrubbing sensor o 3D mouth map o TouchUp (to verify all areas covered) . Advanced pressure sensor with three notification systems o Handle vibration alert o Purple light ring at bottom of brush o Warning in connected app . Easy-start program to gradually increase power over the first 14 brushings . Includes eight brush heads which automatically sync with their optimal mode and have microchip sensors to signal when replacement is needed o Three C3 Premium Plaque Control o Two G3 Premium Gum Care o Two W3 Premium Whitening o One TongueCare+ microbristle brush . Clear plastic protective brush heads for all spare brushes . Hard shell travel case with charger and room for handle and two brush heads . Three charging stations o Beautiful glass cup (fits over inductive charging ring) o Clear plastic stand (fits over inductive charging ring) o USB connection in travel case . Two year warranty with additional six months added upon registration Philips Sonicare engineering has significantly raised the level of expected excellence in this 9700 Diamond Clean Smart electronic tooth brush. Philips products have always been the gold standard, but this model is indeed even more special than expected. The price is a little high (about the cost of two professional teeth cleanings), but seven additional brushes are included and this is such an improved product I saw the extra value in its quality and performance almost immediately. Having a long history of expensive dental work including crowns, a permanent bridge and an implant, I am extremely interested in good checkups to protect my investment in healthy teeth and gums. My dental hygiene has always depended upon an electric toothbrush for best results as recommended by my dentist and hygienist. For years I have used the "other" popular brand with rotating brush. Recently I began using a base model Philips Sonicare toothbrush and found the difference in performance so remarkable that I vowed to never go back to the "other" (round head) brand. So how did the Philips Sonicare DiamondClean 9700 manage to WOW a valued repeat client like me to bring technology, health care expertise, and innovative design to serve in this most luxurious and advanced package? Let's start with first impression: the deep blue color is gorgeous, the finish a very rich satin and the brush rests in an elegant glass which fits over a beautiful gold-colored charging base for an even more sophisticated impression. Then there is the wealth of connected features, sensors and controls plus the dual charging capability of electric or USB charging. I guess that is why this is called an "electronic" toothbrush, not just electric. First of all, it has a very nice, non-slip finish and it is remarkably light to hold. It has three intensity settings (from gentle to strong) - very important to keep onlays and other delicate dental work in place, its brush shape reaches hard-to-get to spaces but it still manages to eliminate those stubborn coffee stains and leave your teeth feeling like you have just had them cleaned by the hygienist. This model has multiple pressure sensors to keep you from brushing your teeth too hard which could cause damage to your enamel and very importantly does not shred your gums. It has a slender handle making it easy to hold and manipulate in tooth brushing. And it also has pre-programmed timers synchronized to the type of brush head in use to prompt adequate brushing for each quadrant of your mouth. This keeps you from brushing too much or too little. Phillips offers specialized brush heads that are click-on and interchangeable and a little light to let you know when it is time to change brushes. The brush is much quieter that the "other brand" and it is sleeker and cleaner looking on the counter. Did you notice that this brush connects to an app to tutor you into getting the most benefit out of this brush? I was not sure this was going to appeal to me since if you are not a total geek it seems a bit odd to bring your phone into the bathroom to advise you on your oral care routine. However, the app took moments to install and the Bluetooth connectivity was automatically activated and ready for first use right out of the box. I found that the app guided me perfectly, noting when I brushed too fast, missed a section or applied too much pressure. Its count-down timer and visual tracking made me focus like never before on getting my teeth perfectly clean. Points on the board for this feature! The next top drawer element is the variety of brushing types you can enjoy for super oral hygiene with this toothbrush. Four types of great brush heads are standard with this model for personalized oral healthcare goals that are easily programmed in your app. The app guides you to brush according to your preference to get optimal cleaning. Multiple specialized brushes in this suite include those for plaque control to give a deep clean, a gum care brush for healthy gum cleaning and stain removal brush for whiter teeth and finally a tongue care "brush" for fresh breath. The sleek design travel case has room for the power handle as well as two brushes and recharges with a built in USB power cord. It is a very complete oral health system. So how did it all work? In a word: Fantastic. I have been experimenting with all brushes for only a week so far, and I can say the 9700 DiamondClean delivers the best results I could ever have expected. As I mentioned, I have another Sonicare tooth brush (the base model) which I felt was performing well, but the DiamondClean clearly is superior! The app guided me to make sure I did not overlook or underbrush areas of the mouth and my teeth appear whiter and cleaner using whitening toothpaste with the whitening brush. Brushes are constructed so that they seem to reach into every groove including in crowded teeth areas prone to plaque buildup. Another reason for being so impressed with the Sonicare system is this...it has less splash all over my mirror when I brush my teeth. This is a huge and unexpected benefit. With the other brand's spinning toothbrush I had been using before using the Sonicare, the mirror had to be cleaned each time I brushed my teeth. The Phillips Sonicare produces no splash. This is the most beautiful, practical, and versatile toothbrush I have ever used. I find it flawless in its intended purpose and design. Long after the price is forgotten, the quality of this toothbrush will be appreciated. And so confident is Philips in this toothbrush, they give a free 6 month warranty extension (to a total of 2.5 years! @@@@@@@ when you register it in the app. I strongly recommend this complete toothbrush system to the individual interested in keeping their teeth and gums healthy as a life time goal.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to Use, Fun App, Can Tell a Difference!!

    Posted
    TravisJ
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    In the box you get tons of stuff! The toothbrush handle itself, several different brush types depending on your preference, as well as a tongue scrubber. There is a small glass cup for rinsing which also sits on the charge base so you can place the brush in the glass to charge, although I do not use the glass for rinsing and the brush just sits in there. It also includes a travel case which can also host a place for a couple extra brushes. To get it going, it's optional, but you can download the app that tracks how you brush, how well you're brushing, and where you need to concentrate more or less brush time in areas of your mouth. It also tracks the wear on the brush heads and lets you know when to replace them. The app definitely makes it easier to use an electric brush and helps to make sure I'm evenly brushing. Brushing itself was definitely odd at first coming from a traditional brush. After a few uses, I had gotten used to it and could notice it was more effective than a manual toothbrush. The brush automatically sets the brush mode to the optimal settings for the brush head selected. After a few days my teeth felt cleaner and mouth felt fresher. Only downside to this electric toothbrush, is when you remove it from your mouth, be sure that it's off, otherwise you'll get toothpaste everywhere! It does take some getting used to and setting new habits, but after day 1, this was no longer an issue. The brush doesn't feel cheap in the hand, and seems well made and cleans easily. I would definitely recommend this brush if you was looking to invest in your teeth!

    I would recommend this to a friend