Customer Ratings & Reviews
- Model:
- HX9957/61
- SKU:
- 6317115
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the DiamondClean Smart 9700 Rechargeable Toothbrush's cleaning capabilities, variety of brush heads, and user-friendly app. The long battery life, ease of use, overall performance, travel case, and design are also well-received. However, some customers find the price to be high, and a few have noted sensitivity to the vibration and occasional Bluetooth connectivity issues.
This summary was generated by AI based on customer reviews.
Nice thing to use everyday
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a very beautiful item to use everyday. Very nice.
I would recommend this to a friend- Pros mentioned:App
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best brush on the market. The app is a great addition to the electric brush.
I would recommend this to a friend - Pros mentioned:Brush head
Very nice toothbrush
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice toothbrush. It brings several brush heads. Feels like a quality product.
I would recommend this to a friend - Pros mentioned:Cleaning
elec toothbrush
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! looks good on the counter too. Mouth feels clean.
I would recommend this to a friend The best premium ever to feature on a brand!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rechargeable...checked. Waterproof.....checked. Smart connected thing...checked. Ergonomics stylish design.....checked. Absolutely the only one of its kind as an electric toothbrush.
I would recommend this to a friend- Cons mentioned:Vibration
Bad toothbrush
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rod at the connection between the fuselage and the brush head comes out, the vibration is abnormal and the noise is particularly loud
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Harry, thanks for your review. That sounds odd, so we would like to take a closer look at your Sonicare DiamondClean. Please feel free to reach out to us on Social Media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
- Pros mentioned:Cleaning
Excellent for tooth and gum health
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After beginning to use this toothbrush I immediately noticed a difference.
I would recommend this to a friend - Pros mentioned:Cleaning
Cleaning tool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have braces and hard to reach areas! Great for cleaning
I would recommend this to a friend - Pros mentioned:Brush head
Must buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works amazing, I love it. Worth every penny must buy.
I would recommend this to a friend - Pros mentioned:Cleaning
Great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great toothbrush. You feel your teeth is clean. No regrets.
I would recommend this to a friend - Pros mentioned:Battery life
On the dote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has a good battery, I charged once and been using twice a day no problem
I would recommend this to a friend - Pros mentioned:Cleaning
The best toothbrush you can use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans my teeth better then any toothbrush I have ever used.
I would recommend this to a friend - Pros mentioned:Brush head
Rose gold
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels clean, loek thatcit ckmes imwith different brush heads for the price. Took too long for latest version to be in stock.
I would recommend this to a friend - Pros mentioned:Ease of use
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and use. Very helpful for dental health.
I would recommend this to a friend Awesome!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this!!! No complaints about this tooth brush at all
I would recommend this to a friendLove this Sonicare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a total game changer! I have been with Oral B for years and decided to try this Sonicare. I love this toothbrush and the app that goes with it. If this was not on sale-it would be an expensive tooth brush, but worth the price on sale.
I would recommend this to a friend- Pros mentioned:Cleaning
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brush works really well! My teeth feel so clean!!!
I would recommend this to a friend Great Update
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this model as a replacement for a model that lasted 15 years. Works great! The bluetooth component takes some adjustment to set up and get use to. Not certain if I'll use all the features but handy to know of all the handy options available.
I would recommend this to a friendWorth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this electric toothbrush. It has my teeth feeling like I just got it cleaned at the dentist. If you are on the edge about spending this much money on a toothbrush, I say it’s worth every penny. There are a variety of modes you can put it on and it really does leave your teeth feeling clean.
I would recommend this to a friendDisgusting and no apology
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience I have ever encountered as a consumer - I returned the used toothbrush to an associate and was told a manager was not available but would contact me, I still to this day did not here from management at Best Buy. Just disgusting that I received a used toothbrush with many of the parts gunked with funk & toothpaste. I still tell anyone who will listen. Sad the disrepair in customer service.
No, I would not recommend this to a friend