Customer Ratings & Reviews
- Model:
- PN24-551-24U
- |
- SKU:
- 6569626
Customer reviews
Rating 4.5 out of 5 stars with 494 reviews
(494 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the 24” Class LED HD Xumo Smart TV's picture quality, ease of use, and price. Many also appreciate its size, finding it suitable for smaller spaces. While some users experienced minor connectivity or remote control issues, the positive feedback on picture quality and value for money outweighs these concerns. The setup process was also generally praised for its simplicity.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
GREAT PRODUCT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT TV, PURCHASED TO USE WITH SECURITY SYSTEM. NO PROBLEMS AT ALL, EASY CONNECTION
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, JosephS! We're glad to hear that the Pioneer 24” Class LED HD Xumo Smart TV is working perfectly with your security system and that the setup was quick and easy. Your feedback highlights the TV’s versatility and user-friendly design—thanks for sharing your experience! Jeth | Pioneer Support.
Rated 3 out of 5 stars
Came with no way to stand upright or mount
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far nothing bad about the TV--however, warehouse folks did not do their job. Chose 'excellent' open box, but received no parts to hold it up and no directions book. Without a stand, can only lean the TV against objects (wall). Feel 'ripped off'. This is a totally Best Buy error, not Pioneer issue.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback on the Pioneer 24” Class LED HD Xumo Smart TV. We're pleased to hear that the TV itself has met your expectations. Your observations about the missing parts and directions are valuable, and we appreciate your understanding that this issue is related to the warehouse handling. Your insights help us improve, and we're glad you took the time to let us know. Jeth | Pioneer Support.
Rated 5 out of 5 stars
Great little TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this TV for my Mom, who had a "dumb" TV in the Kitchen. Now she can watch all her streaming shows.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, TimG! It’s wonderful to hear that your mom is enjoying her new Pioneer 24” Class LED HD Xumo Smart TV and can now access all her favorite streaming shows. Your thoughtful gift surely made a great upgrade for her kitchen setup! We appreciate your support. Tine | Pioneer Support
Rated 5 out of 5 stars
Great service, quality and price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great smart tv and excellent price. This is the ONLY place I will buy electonics from now on.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for the lovely feedback, Favorite! We're so pleased to hear that you're very happy with your Pioneer 32” Class LED HD Smart Xumo TV and that it’s delivering great quality at a price that feels just right—your satisfaction truly means a lot to us! Jeth | Pioneer Support.
Rated 4 out of 5 stars
budget TV that punches above it's price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV does everything we asked of it: fits in the tight spot we needed it to, the XUMO connected us to all of our streaming services and the the price could not be beat!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your great review of the Pioneer 24” Class LED HD Xumo Smart TV! We're thrilled to hear that it fits perfectly in the space you needed and connects seamlessly to all your streaming services. It's wonderful to know that you're happy with the value it offers. If you have any questions or need further assistance, feel free to reach out. Enjoy your new TV!
Rated 5 out of 5 stars
Decent cheap tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for karaoke… works as needed.. was cheapest option..win
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for sharing your review of the Pioneer 24” Class LED HD Xumo Smart TV! We're delighted to hear that it's working perfectly for your karaoke needs and that you found it to be a great value.
It's always a "win" when a product meets your expectations and your budget! We appreciate you choosing Best Buy, and we hope you have many more fun karaoke sessions! Ivy | Pioneer Support
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Decent Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice little tv works just fine, only problem is the tv keeps going to headphones without any prompts. Geek squad told me to put a toothpick in the earphone jack, it was a quick fix, But it continuously keeps on doing it.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, Raffa1968. We're glad to hear the TV is working well overall, but we’re sorry about the recurring headphone jack issue. We appreciate you sharing the workaround from Geek Squad, and we’ll be sure to pass this along to our product team for review. Your experience helps us improve. Pioneer | Insignia Support
Rated 5 out of 5 stars
Easy install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv fits our houseboat Easy to operate and install
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for the feedback, MarkB! We're happy to hear that the Pioneer 24” Class LED HD Xumo Smart TV is a great fit for your houseboat and that setup and operation were nice and easy. It’s always great when a product blends seamlessly into your space—your input is truly appreciated! Jeth| Pioneer Support
Rated 5 out of 5 stars
Open box item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice, it was actually in store so no shipping needed. Customer service was phenomenal
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, MrsC. We are thrilled to hear that you had a great experience with your Pioneer 24” Class LED HD Xumo Smart TV and that the in-store availability made it even more convenient. We also appreciate your kind words about the customer service. Your support means a lot to us. Tine | Pioneer Support
Rated 5 out of 5 stars
Monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was easy to install, the perfect size for my needs. I am happy with my purchase.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, Goldie! We're so happy to hear that the Pioneer 24” Class LED HD Xumo Smart TV was easy to set up and just the right size for your needs—it's great to know you're enjoying your purchase and finding it a perfect fit for your space. Jeth | Pioneer Support.
Rated 5 out of 5 stars
Great Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is being used as a computer monitor. It performs well as a monitor
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for the feedback, ChiefsFan! It’s great to hear that your Pioneer 24” Class LED HD Xumo Smart TV is performing well as a computer monitor—versatility like that really adds to its value. We appreciate you sharing how it's working out in your setup! Jeth | Pioneer Support.
Rated 5 out of 5 stars
Tv and the plug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so good to used about it. Honestly, it is a great honor to purchase to your store.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, IbrahimH! We're thrilled to hear that you had a great experience with your Pioneer 24” Class LED HD Xumo Smart TV. Your support and kind words mean a lot, and we truly appreciate you choosing our product. Tine | Pioneer Support
Rated 4 out of 5 stars
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to get some local stations with an antenna. I'm going to try to move the antenna around and see if that helps.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer - 24” Class LED HD Xumo Smart TV! We're glad to hear that you're taking steps to improve your reception by adjusting the antenna. Your feedback is valuable and helps us understand our customers' needs better. Jeth | Pioneer Support.
Rated 3 out of 5 stars
Ok for a child’s bedroom or an office.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for where I use it. The Wi-Fi is a little slow but it is an older version. I do not like the Home Screen.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello dnlmllr.Thank you for your feedback. We’re glad to hear the TV works well for your space and that you’re finding value in it. We understand that slower Wi-Fi performance and a less intuitive Home Screen can affect the overall experience, especially with older versions. Your input is appreciated and helps us identify areas where improvements can make a difference for our customers.
Keith | Pioneer Support
Rated 5 out of 5 stars
No Hassle WiFi TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and for the price I couldn't go wrong. Wanted something to go in the kitchen. Wireless, app-driven, Xumo compatible with Spectrum Cable. Great buy!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your fantastic feedback, BrettW! We're delighted to hear that your Pioneer 24” Class LED HD Xumo Smart TV is a perfect fit for your kitchen and that you're enjoying its wireless and app-driven features. It's great to know that you find it a great buy, and we appreciate you sharing your positive experience with us! Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-24-class-led-hd-xumo-smart-tv/6569626.p?skuId=6569626
Rated 3 out of 5 stars
Not the best cheap tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is ok, but the software interface is very slow and over complicated. I’d recommend just getting a fire tv.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 24" Class LED HD Xumo Smart TV—we truly appreciate your thoughtful feedback. We’re glad you gave it a try and took the time to explore its features. Your insights about the interface are valuable and help us better understand how users interact with the product. Every perspective contributes to enhancing the overall experience, and we’re grateful you shared yours. Jeth| Pioneer Support.
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Pioneer TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was the size we needed but the sound shifted from loud to soft during any show. The box advertised that It would work with Airplay & accept streaming but the screen would go dark.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, SusanK! We're glad to hear the TV was the right size and easy to set up, and we appreciate your insights on the features—your feedback is valuable and helps us better understand what matters most to our customers. Jeth| Pioneer Support
Rated 5 out of 5 stars
Great small tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the office. It has a clear picture and is a "smart TV". I use it for YouTube and Pluto without issue.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your positive experience with the Pioneer - 24” Class LED HD Xumo Smart TV! We're delighted to hear that it has been a great addition to your office, providing a clear picture and seamless access to YouTube and Pluto. Your feedback is greatly appreciated and helps us continue to offer quality products that meet our customers' needs. Jeth | Pioneer Support.
Rated 4 out of 5 stars
Nice small tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We needed a replacent tv in our kitchen. This unit fit our budget and was a smart tv.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback! We're delighted to hear that the Pioneer 24” Class LED HD Xumo Smart TV fits your budget and meets your needs for a kitchen TV. It's great to know that you're enjoying the smart features. We appreciate your support and hope you continue to have a positive experience with your purchase. Jeth | Pioneer Support.
Rated 5 out of 5 stars
TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel that it is a great product. I would buy it again. Thank you.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for the kind words, jeereryp4f! We're so glad to hear that you feel the Pioneer 24” Class LED HD Xumo Smart TV is a great product and that you'd choose it again. Your satisfaction means a lot—thanks for sharing your experience! Jeth | Pioneer Support.
















