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Customer Ratings & Reviews

Model:
PN24-551-24U
SKU:
6569626
Clearance
$75.99
Save $4
Comp. Value: $79.99

Customer reviews

Rating 4.5 out of 5 stars with 501 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are satisfied with the 24” Class LED HD Xumo Smart TV's picture quality, ease of use, and price. Many also appreciate its size, finding it suitable for smaller spaces. While some users experienced minor connectivity or remote control issues, the positive feedback on picture quality and value for money outweighs these concerns. The setup process was also generally praised for its simplicity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 501 reviews
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Problem with tv hookup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this tv to replace an old one, which was plugged in the same line as our main tv which p played the same on each tv…However, I hooked up the cable wire same as my old one, but this new one doesn’t work after doing that.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thanks for sharing your experience, PhillipD! We appreciate you taking the time to let us know how things went with setting up your new Pioneer TV. Your feedback is valuable and helps us understand how users interact with their devices in different setups. It’s great to hear you’re upgrading your space, and we’re glad you chose Pioneer for your entertainment needs! Jeth| Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Great little TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a SMART TV for less than $100 - the picture is not great - if is a little fuzzy compared to others i have.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback, TcPcAkE! We're glad to hear you’re enjoying the value and smart features of the Pioneer 24” Class LED HD Xumo Smart TV—it's impressive how much functionality is packed into such an affordable option, and your input helps highlight the accessibility of smart entertainment for everyone. Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture and sound are good. Lacking programming features.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback, JamesK! We're glad to hear you're enjoying the picture and sound quality of your Pioneer 24" Smart TV. Your input is truly appreciated and helps us continue to enhance the overall experience—thanks again for sharing your thoughts! ! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Wouldn't buy again.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's okay for the price. Still trying to figure out why it occasionally goes back to the home page. Only bought this cause I wanted something small to take out to the porch. Most of the brands I grew up with ain't around any more. I didn't want a smart TV.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi Douglas, We’re sorry the smart features and unexpected "home page" glitches are causing frustration, to assist you on troubleshooting Please contact us on: 1-877-467-4289, Monday–Saturday, 8 a.m. to 9 p.m. CT

      Lucien | Pioneer BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Best Buy Quality & value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful value for the price. Quality nsme brand tv . Quick and profesional delivery. Overall, worthwhile product purchase from an excellent comoany.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi ChrisS,

      Thank you for your fantastic review! We're delighted to hear that you find our Pioneer 24” Class LED HD Xumo Smart TV to be a wonderful value and a quality name brand. It's great to know that the delivery was quick and professional, and that you're satisfied with your purchase. Patricia | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 3 out of 5 stars

    Came with no way to stand upright or mount

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far nothing bad about the TV--however, warehouse folks did not do their job. Chose 'excellent' open box, but received no parts to hold it up and no directions book. Without a stand, can only lean the TV against objects (wall). Feel 'ripped off'. This is a totally Best Buy error, not Pioneer issue.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your feedback on the Pioneer 24” Class LED HD Xumo Smart TV. We're pleased to hear that the TV itself has met your expectations. Your observations about the missing parts and directions are valuable, and we appreciate your understanding that this issue is related to the warehouse handling. Your insights help us improve, and we're glad you took the time to let us know. Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Great little TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this TV for my Mom, who had a "dumb" TV in the Kitchen. Now she can watch all her streaming shows.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your experience, TimG! It’s wonderful to hear that your mom is enjoying her new Pioneer 24” Class LED HD Xumo Smart TV and can now access all her favorite streaming shows. Your thoughtful gift surely made a great upgrade for her kitchen setup! We appreciate your support. Tine | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 4 out of 5 stars

    Bargain TV for kids rooms

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a cheap tv for a small room or kids room. This is ideal.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thanks for the feedback, CliveS! It’s great to hear that the Pioneer 24" Smart TV is fitting well in your space and serving its purpose effectively. Your insight is helpful for others looking for a practical and budget-friendly option for smaller rooms—appreciate you sharing your experience! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Open box item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice, it was actually in store so no shipping needed. Customer service was phenomenal

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback, MrsC. We are thrilled to hear that you had a great experience with your Pioneer 24” Class LED HD Xumo Smart TV and that the in-store availability made it even more convenient. We also appreciate your kind words about the customer service. Your support means a lot to us. Tine | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 4 out of 5 stars

    TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to get some local stations with an antenna. I'm going to try to move the antenna around and see if that helps.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your experience with the Pioneer - 24” Class LED HD Xumo Smart TV! We're glad to hear that you're taking steps to improve your reception by adjusting the antenna. Your feedback is valuable and helps us understand our customers' needs better. Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv fits our houseboat Easy to operate and install

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for the feedback, MarkB! We're happy to hear that the Pioneer 24” Class LED HD Xumo Smart TV is a great fit for your houseboat and that setup and operation were nice and easy. It’s always great when a product blends seamlessly into your space—your input is truly appreciated! Jeth| Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Tv and the plug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so good to used about it. Honestly, it is a great honor to purchase to your store.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback, IbrahimH! We're thrilled to hear that you had a great experience with your Pioneer 24” Class LED HD Xumo Smart TV. Your support and kind words mean a lot, and we truly appreciate you choosing our product. Tine | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is being used as a computer monitor. It performs well as a monitor

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thanks for the feedback, ChiefsFan! It’s great to hear that your Pioneer 24” Class LED HD Xumo Smart TV is performing well as a computer monitor—versatility like that really adds to its value. We appreciate you sharing how it's working out in your setup! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 4 out of 5 stars

    Nice small tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a replacent tv in our kitchen. This unit fit our budget and was a smart tv.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback! We're delighted to hear that the Pioneer 24” Class LED HD Xumo Smart TV fits your budget and meets your needs for a kitchen TV. It's great to know that you're enjoying the smart features. We appreciate your support and hope you continue to have a positive experience with your purchase. Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Pioneer TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was the size we needed but the sound shifted from loud to soft during any show. The box advertised that It would work with Airplay & accept streaming but the screen would go dark.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your experience, SusanK! We're glad to hear the TV was the right size and easy to set up, and we appreciate your insights on the features—your feedback is valuable and helps us better understand what matters most to our customers. Jeth| Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok I got it for a monitor for my security system and it’s great for it

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your review of the Pioneer 24” Class LED HD Xumo Smart TV. We're glad to hear that it works well as a monitor for your security system. Your feedback is appreciated. If you have any questions or need assistance, please feel free to contact our customer support team. We're here to help. Ivy | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Kitchen TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the right size, works well, and fits my needs.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thanks for the feedback, TraciB! It’s great to hear that the Pioneer 24" Smart TV is the perfect fit for your space and needs. We’re glad it’s working well for you and appreciate you taking the time to share your experience! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 3 out of 5 stars

    Ok for a child’s bedroom or an office.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv for where I use it. The Wi-Fi is a little slow but it is an older version. I do not like the Home Screen.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hello dnlmllr.Thank you for your feedback. We’re glad to hear the TV works well for your space and that you’re finding value in it. We understand that slower Wi-Fi performance and a less intuitive Home Screen can affect the overall experience, especially with older versions. Your input is appreciated and helps us identify areas where improvements can make a difference for our customers.
      Keith | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 4 out of 5 stars

    right size right price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want a cookie cutter TV brand, so I went with this one. So far, I am happy with my purchase.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback, SunnyM! We're glad to hear that you chose the Pioneer 24” Class LED HD Xumo Smart TV and that you're happy with your purchase so far. It's great to know that you're enjoying your new TV! Jeth | Pioneer Support. Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 4 out of 5 stars

    very good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect value for money product. Ideal for the kitchen where we wanted it.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, Seano, for your wonderful review! We're thrilled to hear that our Pioneer 24” Class LED HD Xumo Smart TV is the perfect fit for your kitchen. Your satisfaction is our top priority, and we're glad to know you find it a great value for money. If you have any questions or need further assistance, feel free to reach out. Patricia | Pioneer Suppport BBY-ExBrand_Best_Buy_Pioneer