Customer Ratings & Reviews
- Model:
- PN24-551-24U
- SKU:
- 6569626
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the 24” Class LED HD Xumo Smart TV's picture quality, ease of use, and price. Many also appreciate its size, finding it suitable for smaller spaces. While some users experienced minor connectivity or remote control issues, the positive feedback on picture quality and value for money outweighs these concerns. The setup process was also generally praised for its simplicity.
This summary was generated by AI based on customer reviews.
screwed the pooch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.product had a built in fault and had to be replaced - with another of the exact same model. have been unable to set up replacement due to physical handicaps, and do not know if new one will have the same error as original. will not be doing business again with you or buying pioneer products
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear about the difficulties you've encountered with the product and the replacement process. We understand how challenging it can be to manage setup tasks, especially with physical limitations, and we regret that this situation has caused additional frustration. Your feedback is important and will be shared with the appropriate teams to help improve both product quality and customer support. We respect your decision and appreciate the time you took to let us know about your experience. Keith | Pioneer Support
Small but mighty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my TV! Good quality and I don't need to connect my Roku.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, Ycela, for your positive feedback on the Pioneer - 24” Class LED HD Xumo Smart TV! We're glad you're enjoying the built-in smart features. We appreciate your business! - Mae | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average. Doesn't allow wireless mirroring and doesn't have Bluetooth
No, I would not recommend this to a friendDr. Who
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for the location. Excellent TV for the money!
I would recommend this to a friendTv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a good tv My kids love it I’ll definitely have order again
I would recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you buy a tv you shouldnt have to pay extra in order to enjoy what you paid for ,never heard of xumo tv before and would not buy a tv with it installed.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, jkmadalena! We appreciate your input and understand your concerns regarding the Xumo Smart TV features. Your comments are valuable to us as we strive to improve our products and services. Enjoy your new TV! Jeth | Pioneer Support.
Was a gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not what I expected. Had to download an app and pay just to get it started.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for sharing your experience, Misty. Sorry to hear the setup wasn’t as smooth as expected—smart TVs can sometimes be tricky at first. We appreciate your feedback and hope it’s working better for you now!
— Shiela | Pioneer Support
Still Waiting For Refund-Day 17
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow speed to turn on! Channel changer does not allow going up and down, must enter specific channel number each time. I returned, return was accepted and its been over 15 days for refund / credit
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear about the issues you experienced with the TV’s slow startup and channel changer. It’s frustrating to have to enter specific channel numbers each time. We’re glad to hear that your return was accepted, but we apologize for the delay in processing your refund. Please contact our customer service team to follow up on the status of your refund. We appreciate your patience and understanding. Keith | Pioneer Support
Maintenance supervisor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV, our residents in the facility like it!!!!
I would recommend this to a friendVery good!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had it only for a few days . . . so far, it's very good
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi StevenN, it's great to hear that your Pioneer 24” Class LED HD Xumo Smart TV is working well so far! It's always nice when a new purchase meets your expectations right away. If you have any questions or need any tips on getting the most out of your TV, feel free to ask. Patricia | Pioneer Support
Pioneer smart TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old school Pioneer fan - all good! Readily acknowledged my streaming services
I would recommend this to a friend- Cons mentioned:Connectivity
Not worth ALL the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.kept turning itself off even after changing settings and timers ect. Couldn't return because I only had 2 weeks instead of 30 days. I was extended a opportunity to spend another $50 and buy a membership so I could extend my return date. Buy 2 for $120, then spend another $50 to be able to return items to get only refunded for one tv in the long run. Yea.. no
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, JulieH. We're sorry to hear about the issues with your Pioneer 24” Class LED HD Xumo Smart TV and the difficulties with the return policy. We understand how frustrating that can be, and we appreciate your honest feedback. Your input is valuable, and we hope future improvements make for a better experience. Tine | Pioneer Support
- Cons mentioned:Speed
Garbage - buy something else
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. I think my air fryer has more processing power than this. I knew it was cheap but I just wanted something small for my garage. It's not fast enough to even navigate menus out of the box. I installed Max to watch a basketball game and it can't play at all. Instantly slowing down and freezing within about 10 seconds every time.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Kevin,
Thank you for sharing your feedback with us. We’re sorry the TV isn’t performing as expected and understand how frustrating that can be. Please ensure the latest software update is installed and restart the device. If the issue continues, our support team is available at 877-467-4289 to assist with further troubleshooting. Your feedback is greatly appreciated and helps us improve.
Vennila | Pioneer Products
Great Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was great. I really like this television a lot.
I would recommend this to a friendUseful Shops
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a stabilized purchase , comparable to many top brands.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 24” Class LED HD Xumo Smart TV, QuentinJ. It’s great to hear that you found it to be a stable purchase and comparable to many top brands. Your feedback is valuable and can help others in making their decision. If you have any other insights or tips about the TV, feel free to share! Patricia | Pioneer Support
24 inch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv itself is great! The legs are a pain though. They’re wobbly and don’t lock in well :/
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you so much for sharing your thoughts, CarlyT! We're thrilled to hear you're enjoying the TV and appreciate your feedback about the stand design—it’s insights like yours that help us continue to enhance the overall experience. Your input is truly valued and will be shared with the team as we strive to make every detail as seamless as the viewing experience. Jeth| Pioneer Support.
Samsung Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! Works for a long time and has no issues!
I would recommend this to a friendMeets purpose.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set-up for Direct TV in visitor's bedroom.
I would recommend this to a friendFantastic service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service! Attendance and competent! Great quality overall
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your wonderful feedback! We’re delighted to hear that you received great service and found our team to be attentive and competent. It’s fantastic to know that you’re pleased with the overall quality. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help! Keith | Pioneer Support
I hate smart TV's
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am quite upset that I had to spend hours with the xumo on their horrid chat to get an answer. And received none. I was timed out of an email to set up more 'stuff'I didn't even know I had received. I called Pioneer the next day and was simply told that I DID NEED AN ANTENNA. I asked about one when I bought this and was told by the Best Buy employee that I DID NOT NEED ONE, IT WAS BUILT IN. So it is now waiting, again, my son has a gift card I will use. But he is on a short vacation and I am leaving next week to visit him for a month. So I will have this for over 1 1/2 months and not be able to use it YAY! My recommendation is based on the fact I was not given correct information when I bouhgt it, like it has to be programmed and HAVE an antenna. I am sure this won't get me the gift card, but I don't care. I am being honest. All I wanted was a small TV that gets live TV viewing. I will see if the smart part is worth it.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, Shelagh. We’re sorry to hear that the information you received at the time of purchase was unclear and that setup turned out to be more difficult than expected. We appreciate your honesty and patience, and your feedback helps us better support future customers. Tine | Pioneer Support