Customer Ratings & Reviews
- Model:
- PN24-551-24U
- SKU:
- 6569626
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the 24” Class LED HD Xumo Smart TV's picture quality, ease of use, and price. Many also appreciate its size, finding it suitable for smaller spaces. While some users experienced minor connectivity or remote control issues, the positive feedback on picture quality and value for money outweighs these concerns. The setup process was also generally praised for its simplicity.
This summary was generated by AI based on customer reviews.
Great tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so so so much def a great tv for playing games
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you so much for your wonderful feedback, Kroo! We're thrilled to hear that you're enjoying your Pioneer 24” Class LED HD Xumo Smart TV and that it's enhancing your gaming experience. Your satisfaction is our top priority, and we appreciate you sharing your positive experience with us! Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-24-class-led-hd-xumo-smart-tv/6569626.p?skuId=6569626
nice 24 inch TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup. Voice remote not working all the time.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi richmill20,
Thank you for your feedback! We’re glad to hear that the setup process for your Pioneer 24” Class LED HD Xumo Smart TV was easy. We’re sorry to learn that the voice remote isn’t working consistently. We understand how important it is for all features to function properly.
Please reach out to our customer support team so we can assist you with the voice remote issue. We’re here to help and ensure you have the best possible experience with your TV. Patricia | Pioneer Support
Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son love it, remote batteries die quick but he happy
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, DjayyO, for your feedback! We're glad to hear that your son loves the Pioneer 24” Class LED HD Xumo Smart TV. It's great to know he's happy with it, even though the remote batteries need frequent replacement. Your satisfaction is important to us! Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-24-class-led-hd-xumo-smart-tv/6569626.p?skuId=6569626
Problem with tv hookup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this tv to replace an old one, which was plugged in the same line as our main tv which p played the same on each tv…However, I hooked up the cable wire same as my old one, but this new one doesn’t work after doing that.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for sharing your experience, PhillipD! We appreciate you taking the time to let us know how things went with setting up your new Pioneer TV. Your feedback is valuable and helps us understand how users interact with their devices in different setups. It’s great to hear you’re upgrading your space, and we’re glad you chose Pioneer for your entertainment needs! Jeth| Pioneer Support
Xumo Spectrum DO NOT Support Pioneer TV updates
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEWARE!!! Spectrum and Xumo keep updating their apps but they don't care that Pioneer TV's are not supported with their updates. Their updates exceed the memory of the TV's so they don't work. You cannot get the Spectrum app to work unless you delete other apps to make room for their updates, something neither Xumo nor Spectrum tell you. You just turn on the TV and your TV no longer functions with these apps because Spectrum and/or Xumo willy-nilly decide to update their apps without testing whether they work on Pioneer TV's. If you want to have a TV with a built-in Xumo and/or Spectrum app, don't get a Pioneer. It is grossly unfair to the Pioneer brand, Xumo and Spectrum do not design updates that work with Pioneer TV's. It's like they have a war with Pioneer. I love Pioneer, but the fact Xumo and Spectrum don't design updates to work with these TV's make me not want to purchase Pioneer TV's in the future.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your experience with the Xumo and Spectrum apps on your Pioneer TV. We genuinely appreciate your insights, as they help us understand the challenges our customers face and how we can improve.
We are committed to providing a seamless user experience and are aware that compatibility with various applications is essential for our customers. We understand your frustration regarding the updates from Xumo and Spectrum and their impact on the performance of your Pioneer TV. Please know that we take your concerns seriously and will pass along your feedback to our development team for further consideration.
As technology evolves, we strive to ensure that our products remain compatible with the latest applications and updates. We encourage you to reach out to our customer support team for assistance with managing your app storage and optimizing performance on your device.
Again, we appreciate your loyalty to the Pioneer brand and hope to regain your confidence in future purchases. Thank you for your understanding, and we are here to support you.
Buy LG instead
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed with this Pioneer TV. I thought pioneer was a trusted brand, boy was I ever wrong. TV is connected to WiFi, but acts like it’s not. Streaming services will not load, you have to unplug the tv every day and plug it back in for it to work. I’ll just buy exclusively LG tvs from now on. On the plus side, it has wonderful parental control settings.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello AlexandreaR. Thank you for sharing your experience. We’re sorry to hear about the ongoing issues with your Pioneer TV and the frustration it has caused. It’s disappointing when a product doesn’t perform as expected, especially when support options don’t lead to a resolution. Your feedback is important and will be shared to help improve both product reliability and customer support moving forward.
Keith | Pioneer Support
N/A
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned unit for a larger screen Television . Unable to review item.
I would recommend this to a friendinterference
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this one. I had two different sets and neither one worked. On local channels there was a lot of "crackling" and interference. I got an Insignis now and it works great. I just couldn't figure out why it had a problem. The previous not-so-smart TV was fine.
No, I would not recommend this to a friendrv mark
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought tv for rv hook up cable no signal changed cable no signal hook up different tv works fine call pioneer they said they are aware of issue nothing they can do told me to buy a coaxle to hdmi cable ask them to pay for they refused false advertisement pioneer use tobe a good name no longer the case sending back to best buy
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Mark, thank you for sharing your experience. We're sorry to hear about the trouble with your RV setup. Since Pioneer has acknowledged the issue, we recommend reaching out to their support team directly at 800-421-1404 for further assistance or clarification. They’ll be best equipped to help resolve this.
- Shiela | Pioneer Support
The only brand with Xumo
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, Xumo TV, but really slow system, even to turn on/off
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, Frank. We're glad to hear that you appreciate the price and the Xumo TV features of the Pioneer 24” Class LED HD Xumo Smart TV. We understand that a slow system can be frustrating, especially when turning the TV on or off. If you haven't already, try checking for any available firmware updates, as these can sometimes improve performance. If the issue persists, our customer support team is here to help. Thank you for sharing your experience! Patricia | Pioneer Support
MISSING PARTS; ZERO SUPPORT FOM BB
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV came with missing parts; BB would NOT replace. I tried to contact "Corporate" I was told to go to the store and ask for replacement. Upon arrival at the store I was told I could PURCHASE the parts that were NOT included with my TV. If I didnt like that; I could pack it back in the box and return for credit - not replacement CREDIT! I dont know how to rate the TV since it is not working as it is supposed to; but right now dark [picture and sounds like it is in a tin can
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Jill! Thank you for reaching out to Pioneer. We’re sorry to hear about your experience and appreciate your feedback. Missing parts and lack of support are not the experience we want for our customers. Please reach out to our support team at 888-287-7658 so we can review your case and help resolve this issue. Vennila | Pioneer Products
You get what you pay for!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse TV ever!!! When petted on, it takes very long to load and open apps. The sound is horrific. Once it decides to turn on, I must choose the input every time. The unit does not sure the information.
No, I would not recommend this to a friendits OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you cant go back to your previous channels without starting all over again
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback, xxxxxx. We appreciate you letting us know about your experience with the Pioneer 24” Class LED HD Xumo Smart TV. Your input is valuable to us, and we hope you continue to enjoy your TV. Jeth | Pionner Support.
Nice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it’s a good tv for the price. Lags a little but don’t know if it’s my tv or WiFi
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We are pleased to hear that you find the TV to be a good value for the price. We understand that experiencing lag can be frustrating, whether it's due to the TV or WiFi. Your input is valuable to us, and we will use it to improve our products and ensure they meet your expectations.
Keith | Pioneer Support
Do not buy this TV!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is absolutely the worst TV I've ever purchased. Once you scan for over the air channels there is no way to edit the channels you do not want in your list. Contacted Pioneer support and was told there is no way to edit the channel list on this TV.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, TerryE, for sharing your feedback. We're sorry to hear that you're having trouble with the channel list on your Pioneer 24” Class LED HD Xumo Smart TV. Your input is valuable to us, and we appreciate you taking the time to let us know about your experience. If you have any further comments or need assistance, we're here to help. Jeth | Pioneer Support.
Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a gift so it hasn’t been opened yet. Price was good.
I would recommend this to a friendJUNK. Get a better brand.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm reviewing this based on two units. First unit worked great for about a month. Threw away the box and it started malfunctioning in multiple ways soon after (loss of audio, loss of controls using the remote, picture freezing up). Took first unit back for a quick, easy exchange. Now I'm sitting here unable to get the second one to work at all. The same thin film indoor antenna that let me access 60 free channels with the first unit is not even being recognized by the second unit. I have screwed in the antenna properly. I have unplugged the tv and plugged it back in. It will not connect to my internet wifi long enough to do anything but update the time. JUNK. Get a better brand of tv. I will have to return this unit for a refund.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 24” Class LED HD Xumo Smart TV, KannonM. We sincerely apologize for the significant issues you encountered with both units.
We understand your frustration, and this is definitely not the experience we want for our customers.
We recommend contacting our Pioneer customer support team (1-800-421-1404) as soon as possible. They can assist you to explore potential resolutions for the issues you experienced.
We appreciate you bringing this to our attention and value your feedback. We will share your concerns with the relevant teams to help improve the quality and reliability of our products. - Mae | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Beware Open Box Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beware Open Box Excellent... Can't say how the TV worked. The one I received was not even in Fair condition. In the box without padding. No legs. No remote. Had the same thing happen 2 weeks ago with another OB Excellent I ordered. Terrible online customer service. BB was always my go to and have had great luck with other OB Excellent purchases. Their QC has slipped big time...
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .“Thank you for sharing your experience. Open‑Box Excellent should arrive complete and in great condition, so receiving multiple orders missing parts and packaging is understandably disappointing. It’s clear you’ve had good experiences in the past, which makes this recent drop in quality even more frustrating. Your feedback is important and helps highlight where quality checks need attention. We appreciate you taking the time to let us know.”
Narendra | Pioneer Products
- Cons mentioned:Connectivity
Xumo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not let me log into certain accounts. Had to cancel subscriptions and resubscribe.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Xumo,
Thank you for your feedback on the Pioneer 24” Class LED HD Xumo Smart TV. We're sorry to hear about the login issues with certain accounts. Please contact our customer service for assistance. We appreciate your input and aim to improve your experience. --Ed | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Pasadera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow funtions and bad quality in sound.............
No, I would not recommend this to a friend