Customer Ratings & Reviews
- Model:
- PN24-551-24U
- SKU:
- 6569626
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the 24” Class LED HD Xumo Smart TV's picture quality, ease of use, and price. Many also appreciate its size, finding it suitable for smaller spaces. While some users experienced minor connectivity or remote control issues, the positive feedback on picture quality and value for money outweighs these concerns. The setup process was also generally praised for its simplicity.
This summary was generated by AI based on customer reviews.
Pioneer smart TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old school Pioneer fan - all good! Readily acknowledged my streaming services
I would recommend this to a friendMaintenance supervisor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV, our residents in the facility like it!!!!
I would recommend this to a friendGarbage - buy something else
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. I think my air fryer has more processing power than this. I knew it was cheap but I just wanted something small for my garage. It's not fast enough to even navigate menus out of the box. I installed Max to watch a basketball game and it can't play at all. Instantly slowing down and freezing within about 10 seconds every time.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Kevin,
Thank you for sharing your feedback with us. We’re sorry the TV isn’t performing as expected and understand how frustrating that can be. Please ensure the latest software update is installed and restart the device. If the issue continues, our support team is available at 877-467-4289 to assist with further troubleshooting. Your feedback is greatly appreciated and helps us improve.
Vennila | Pioneer Products
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you buy a tv you shouldnt have to pay extra in order to enjoy what you paid for ,never heard of xumo tv before and would not buy a tv with it installed.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, jkmadalena! We appreciate your input and understand your concerns regarding the Xumo Smart TV features. Your comments are valuable to us as we strive to improve our products and services. Enjoy your new TV! Jeth | Pioneer Support.
Useful Shops
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a stabilized purchase , comparable to many top brands.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 24” Class LED HD Xumo Smart TV, QuentinJ. It’s great to hear that you found it to be a stable purchase and comparable to many top brands. Your feedback is valuable and can help others in making their decision. If you have any other insights or tips about the TV, feel free to share! Patricia | Pioneer Support
Was a gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not what I expected. Had to download an app and pay just to get it started.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for sharing your experience, Misty. Sorry to hear the setup wasn’t as smooth as expected—smart TVs can sometimes be tricky at first. We appreciate your feedback and hope it’s working better for you now!
— Shiela | Pioneer Support
- Cons mentioned:Connectivity
Not worth ALL the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.kept turning itself off even after changing settings and timers ect. Couldn't return because I only had 2 weeks instead of 30 days. I was extended a opportunity to spend another $50 and buy a membership so I could extend my return date. Buy 2 for $120, then spend another $50 to be able to return items to get only refunded for one tv in the long run. Yea.. no
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, JulieH. We're sorry to hear about the issues with your Pioneer 24” Class LED HD Xumo Smart TV and the difficulties with the return policy. We understand how frustrating that can be, and we appreciate your honest feedback. Your input is valuable, and we hope future improvements make for a better experience. Tine | Pioneer Support
Meets purpose.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set-up for Direct TV in visitor's bedroom.
I would recommend this to a friendFantastic service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service! Attendance and competent! Great quality overall
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your wonderful feedback! We’re delighted to hear that you received great service and found our team to be attentive and competent. It’s fantastic to know that you’re pleased with the overall quality. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help! Keith | Pioneer Support
Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son love it, remote batteries die quick but he happy
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, DjayyO, for your feedback! We're glad to hear that your son loves the Pioneer 24” Class LED HD Xumo Smart TV. It's great to know he's happy with it, even though the remote batteries need frequent replacement. Your satisfaction is important to us! Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-24-class-led-hd-xumo-smart-tv/6569626.p?skuId=6569626
I hate smart TV's
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am quite upset that I had to spend hours with the xumo on their horrid chat to get an answer. And received none. I was timed out of an email to set up more 'stuff'I didn't even know I had received. I called Pioneer the next day and was simply told that I DID NEED AN ANTENNA. I asked about one when I bought this and was told by the Best Buy employee that I DID NOT NEED ONE, IT WAS BUILT IN. So it is now waiting, again, my son has a gift card I will use. But he is on a short vacation and I am leaving next week to visit him for a month. So I will have this for over 1 1/2 months and not be able to use it YAY! My recommendation is based on the fact I was not given correct information when I bouhgt it, like it has to be programmed and HAVE an antenna. I am sure this won't get me the gift card, but I don't care. I am being honest. All I wanted was a small TV that gets live TV viewing. I will see if the smart part is worth it.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, Shelagh. We’re sorry to hear that the information you received at the time of purchase was unclear and that setup turned out to be more difficult than expected. We appreciate your honesty and patience, and your feedback helps us better support future customers. Tine | Pioneer Support
Xumo Spectrum DO NOT Support Pioneer TV updates
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEWARE!!! Spectrum and Xumo keep updating their apps but they don't care that Pioneer TV's are not supported with their updates. Their updates exceed the memory of the TV's so they don't work. You cannot get the Spectrum app to work unless you delete other apps to make room for their updates, something neither Xumo nor Spectrum tell you. You just turn on the TV and your TV no longer functions with these apps because Spectrum and/or Xumo willy-nilly decide to update their apps without testing whether they work on Pioneer TV's. If you want to have a TV with a built-in Xumo and/or Spectrum app, don't get a Pioneer. It is grossly unfair to the Pioneer brand, Xumo and Spectrum do not design updates that work with Pioneer TV's. It's like they have a war with Pioneer. I love Pioneer, but the fact Xumo and Spectrum don't design updates to work with these TV's make me not want to purchase Pioneer TV's in the future.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your experience with the Xumo and Spectrum apps on your Pioneer TV. We genuinely appreciate your insights, as they help us understand the challenges our customers face and how we can improve.
We are committed to providing a seamless user experience and are aware that compatibility with various applications is essential for our customers. We understand your frustration regarding the updates from Xumo and Spectrum and their impact on the performance of your Pioneer TV. Please know that we take your concerns seriously and will pass along your feedback to our development team for further consideration.
As technology evolves, we strive to ensure that our products remain compatible with the latest applications and updates. We encourage you to reach out to our customer support team for assistance with managing your app storage and optimizing performance on your device.
Again, we appreciate your loyalty to the Pioneer brand and hope to regain your confidence in future purchases. Thank you for your understanding, and we are here to support you.
N/A
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned unit for a larger screen Television . Unable to review item.
I would recommend this to a friendThe only brand with Xumo
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, Xumo TV, but really slow system, even to turn on/off
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, Frank. We're glad to hear that you appreciate the price and the Xumo TV features of the Pioneer 24” Class LED HD Xumo Smart TV. We understand that a slow system can be frustrating, especially when turning the TV on or off. If you haven't already, try checking for any available firmware updates, as these can sometimes improve performance. If the issue persists, our customer support team is here to help. Thank you for sharing your experience! Patricia | Pioneer Support
interference
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this one. I had two different sets and neither one worked. On local channels there was a lot of "crackling" and interference. I got an Insignis now and it works great. I just couldn't figure out why it had a problem. The previous not-so-smart TV was fine.
No, I would not recommend this to a friendBuy LG instead
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed with this Pioneer TV. I thought pioneer was a trusted brand, boy was I ever wrong. TV is connected to WiFi, but acts like it’s not. Streaming services will not load, you have to unplug the tv every day and plug it back in for it to work. I’ll just buy exclusively LG tvs from now on. On the plus side, it has wonderful parental control settings.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello AlexandreaR. Thank you for sharing your experience. We’re sorry to hear about the ongoing issues with your Pioneer TV and the frustration it has caused. It’s disappointing when a product doesn’t perform as expected, especially when support options don’t lead to a resolution. Your feedback is important and will be shared to help improve both product reliability and customer support moving forward.
Keith | Pioneer Support
MISSING PARTS; ZERO SUPPORT FOM BB
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV came with missing parts; BB would NOT replace. I tried to contact "Corporate" I was told to go to the store and ask for replacement. Upon arrival at the store I was told I could PURCHASE the parts that were NOT included with my TV. If I didnt like that; I could pack it back in the box and return for credit - not replacement CREDIT! I dont know how to rate the TV since it is not working as it is supposed to; but right now dark [picture and sounds like it is in a tin can
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Jill! Thank you for reaching out to Pioneer. We’re sorry to hear about your experience and appreciate your feedback. Missing parts and lack of support are not the experience we want for our customers. Please reach out to our support team at 888-287-7658 so we can review your case and help resolve this issue. Vennila | Pioneer Products
its OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you cant go back to your previous channels without starting all over again
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback, xxxxxx. We appreciate you letting us know about your experience with the Pioneer 24” Class LED HD Xumo Smart TV. Your input is valuable to us, and we hope you continue to enjoy your TV. Jeth | Pionner Support.
rv mark
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought tv for rv hook up cable no signal changed cable no signal hook up different tv works fine call pioneer they said they are aware of issue nothing they can do told me to buy a coaxle to hdmi cable ask them to pay for they refused false advertisement pioneer use tobe a good name no longer the case sending back to best buy
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Mark, thank you for sharing your experience. We're sorry to hear about the trouble with your RV setup. Since Pioneer has acknowledged the issue, we recommend reaching out to their support team directly at 800-421-1404 for further assistance or clarification. They’ll be best equipped to help resolve this.
- Shiela | Pioneer Support
- Cons mentioned:Connectivity
You get what you pay for!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse TV ever!!! When petted on, it takes very long to load and open apps. The sound is horrific. Once it decides to turn on, I must choose the input every time. The unit does not sure the information.
No, I would not recommend this to a friend