Customer Ratings & Reviews
- Model:
- PN24-551-24U
- SKU:
- 6569626
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the 24” Class LED HD Xumo Smart TV's picture quality, ease of use, and price. Many also appreciate its size, finding it suitable for smaller spaces. While some users experienced minor connectivity or remote control issues, the positive feedback on picture quality and value for money outweighs these concerns. The setup process was also generally praised for its simplicity.
This summary was generated by AI based on customer reviews.
Pasadera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow funtions and bad quality in sound.............
No, I would not recommend this to a friendBait for account theft
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I searched previous reviews and thought this would be a good buy. Disappointed when brought home. On powerup, the tv shows an OCR code to activate the tv. A website requests you create an account with Xumo to use your tv. Once the account is created, they will have access to all of the service accounts you use on the tv. Account numbers and passwords. Even with HDMI connectors, I cannot even use it as a monitor because it requires creating an account with Xumo to 'activate' the monitor/tv.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for your feedback, BelindaO. I understand your concern about being required to create an account with Xumo to activate the TV, and your worry about potential access to your service accounts. That's definitely a valid concern.
If you'd like to discuss alternative setup options, explore return possibilities, or need assistance with your concerns regarding account security, please contact our support team. They're ready to help you find a solution. - Mae | Pioneer Support
Poor sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was muffled. To hear the sound clearly the volume needs to be turned high.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for your feedback, Hulkman. I understand how frustrating it is when a TV's sound quality is muffled, and you have to turn the volume up too high.
If you'd like to explore audio settings, troubleshooting options, or discuss potential solutions like soundbars, please contact our Pioneer customer support team (1-800-421-1404). They're ready to assist you. - Mae | Pioneer Support
- Cons mentioned:Speed
Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes all the time. Slow “thinking” - not great but cheap so it is what it is.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that you're experiencing freezing and slow performance with your Pioneer 24” Class LED HD Xumo Smart TV. We understand how frustrating this can be, even for a budget-friendly option. Please reach out to us directly so we can assist you in finding a solution. Your satisfaction is important to us, and we appreciate your patience and understanding. -Rolf | Pioneer Support https://www.bestbuy.com/site/pioneer-24-class-led-hd-xumo-smart-tv/6569626.p?skuId=6569626
Pioneer 24" Smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one didn't work and now the replacement stopped working after two weeks! I spent hours dealing with a replacement and now the second one is junk as well
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for taking the time to share your experience. We’re truly sorry to hear about the inconvenience you've faced with both units. We understand how frustrating it must be to spend hours resolving an issue only to encounter another one shortly after. Your feedback is important and helps us identify areas where we can improve both product reliability and support. We remain committed to making things right and appreciate your patience throughout this process. Keith | Pioneer Support
Screws not included
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not come with screws to add the bottom mounts.
No, I would not recommend this to a friendNot Happy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought It Home And It Didn’t Work! Return To Store! Cost Time And Gas! What A Waste Of Time!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Sorry to hear about the inconvenience, Ellen. We know how frustrating it is when things don’t work right out of the box. Thank you for sharing your experience.
- Shiela | Pioneer Support
Poor Quality made from TCL
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far ok TCL makes Pioneer TV. All TCL products are junk stops working after your 1 year warranty is up n when u call they give you a hard time
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback, billythegoat! We're glad to hear that your experience with the Pioneer 24” Class LED HD Xumo Smart TV has been okay so far. Your input is valuable to us, and we appreciate you taking the time to share your thoughts. Enjoy your TV! Jeth | Pioneer Support.
Only Antenna Channels via Wall RF connection
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Setup Software/Firmware has no option to select Cable TV from the wall F Connector, it only has a choice for over the Air Antenna stations
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback about the Pioneer 24” Class LED HD Xumo Smart TV. I'm sorry to hear that you're having trouble selecting Cable TV from the wall F Connector. We understand how important it is to have all available options for your viewing needs.
To help resolve this issue, please ensure your TV's software is up to date. You can manually update the TV using a USB flash drive by following these steps:
1. Download the Update: Visit the Xumo website and download the latest software update for your TV onto a USB flash drive.
2. Prepare the USB Drive: Ensure the USB drive is formatted to FAT32 and contains only the update files.
3. Insert the USB Drive: Plug the USB drive into the TV's service port.
4. Update the TV: Go to Settings > Device Settings > Updates > Update Manually > Start USB Update.
If the issue persists, please reach out to our customer support team for further assistance. We want to ensure you have a fully functional TV and a better experience.
If you have any further questions or need additional help, please don't hesitate to contact us. We're here to support you.
Not everythin new is improved.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started Malfunctioning within 2 weeks of purchase. Took it back to store for a full refund.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 24” Class LED HD Xumo Smart TV. I'm sorry to hear that it started malfunctioning so soon after your purchase. It's good to know that you were able to return it for a full refund.
If you need any assistance finding a replacement or have any other concerns, please let us know. Your satisfaction is important to us, and we're here to help.
Thank you for bringing this to our attention, and we apologize for any inconvenience this has caused. If there's anything else we can do to assist you, please don't hesitate to reach out.
Not a good brand.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv would just turn off on it's own. So i returned it for a different tv.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Jmil, I appreciate you bringing this matter to our attention. I understand how frustrating it is when a product doesn’t perform as expected. You can always reach out to Best Buy Support at 888‑287‑7658 or bbysupport@bestbuy.com.
Andres | Pioneer Products
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it 5days later,sound was horrible, just didn't like it
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, CharlesB. We are sorry to hear that the sound quality of the Pioneer 24” Class LED HD Xumo Smart TV did not meet your expectations. Your feedback is valuable, and we appreciate you taking the time to let us know. We are committed to continuously improving our products to better serve our customers. Tine | Pioneer Support
No remote
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No remote was included in the box, must return it now
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Insignia customer,
Thank you for sharing your feedback about the Pioneer – 24” Class LED HD TV. I’m really sorry to hear that the remote wasn’t included in your box. That’s understandably frustrating, and it’s not the experience we want for you.
We’d really like to help make this right. You’re welcome to reach out directly so we can assist you with the missing remote, or if you prefer, you can return or exchange the product through Best Buy’s standard process.
For quick support, you can contact Best Buy at 888‑287‑7658 or email bbysupport@bestbuy.com.
Thank you again for bringing this to our attention.
— Adam, Insignia
TV broken in 2 days of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV will not turn on or function manually or even by remote
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi, I'm sorry you’re having trouble with your Pioneer 24” Xumo Smart TV. That’s definitely not the experience we want for our customers, and we’re here to help get this resolved. For a quick fix, please check the user manual, or reach out to us at 888‑287‑7658 or bbysupport@bestbuy.com.
Allen | Pioneer Products
- Pros mentioned:Ease of use, Picture quality
Quality TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV. Good price. Easy set up. Crisp picture. Remote with numbers.
I would recommend this to a friend - Pros mentioned:Picture quality
Spectrum's Xumo and Pioneer in one package A+!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We obtained Xumo boxes for our older TV's months back and love the user friendly interface so we jumped to buy this product for another room. It was so easy to jumpstart Xumo (already installed), up and running in 10 minutes. The sound & picture quality of the TV only add's to Spectrum/'s Xumo product. When our older TVs expire we will replace them with the all-in-one Pioneer/Xumo TVs.
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Great Little TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great little TV - Nice picture quality - Excellent value -
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, HarrisB, for your wonderful feedback on the Pioneer 24” Class LED HD Xumo Smart TV! We're thrilled to hear that you are enjoying the picture quality and finding great value in your purchase. Your positive comments are greatly appreciated and help us continue to provide excellent products and services. Enjoy your new TV! Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-24-class-led-hd-xumo-smart-tv/6569626.p?skuId=6569626
- Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend this TV. The size is great for the kitchen, the color is awesome. Now the sound could be better as the speakers are coming out the bottom of the tv.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for the feedback, user841401! We're glad you're enjoying the picture quality and size of the Pioneer - 24” Class LED HD Xumo Smart TV. We appreciate your business! If you have any other questions or need further assistance, feel free to ask! - Mae | Pioneer Support
- Pros mentioned:Size
Pioneer 26 inch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my kitchen , love it...perfect little tv.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for the lovely feedback, CherylG! We're so glad to hear that your Pioneer 24” Class LED HD Xumo Smart TV is the perfect fit for your kitchen and that you're enjoying it so much. It’s always wonderful to know when a product brings joy and convenience to everyday spaces—your kind words truly brighten our day! Jeth | Pioneer Support.
- Pros mentioned:Picture quality
Nice television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what we were looking for. Good picture and fits into the small space perfectly.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, GDU555, for your great review! We're delighted to hear that our Pioneer 24” Class LED HD Xumo Smart TV is exactly what you were looking for and fits perfectly into your small space. It's wonderful to know that you are enjoying the good picture quality. Your satisfaction is important to us, and we're thrilled our product meets your needs. If you have any further feedback or questions, please don't hesitate to reach out. Patricia | Pioneer Support