Customer Ratings & Reviews
- Model:
- PN24-551-24U
- SKU:
- 6569626
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the 24” Class LED HD Xumo Smart TV's picture quality, ease of use, and price. Many also appreciate its size, finding it suitable for smaller spaces. While some users experienced minor connectivity or remote control issues, the positive feedback on picture quality and value for money outweighs these concerns. The setup process was also generally praised for its simplicity.
This summary was generated by AI based on customer reviews.
Nice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it’s a good tv for the price. Lags a little but don’t know if it’s my tv or WiFi
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We are pleased to hear that you find the TV to be a good value for the price. We understand that experiencing lag can be frustrating, whether it's due to the TV or WiFi. Your input is valuable to us, and we will use it to improve our products and ensure they meet your expectations.
Keith | Pioneer Support
Do not buy this TV!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is absolutely the worst TV I've ever purchased. Once you scan for over the air channels there is no way to edit the channels you do not want in your list. Contacted Pioneer support and was told there is no way to edit the channel list on this TV.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, TerryE, for sharing your feedback. We're sorry to hear that you're having trouble with the channel list on your Pioneer 24” Class LED HD Xumo Smart TV. Your input is valuable to us, and we appreciate you taking the time to let us know about your experience. If you have any further comments or need assistance, we're here to help. Jeth | Pioneer Support.
Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a gift so it hasn’t been opened yet. Price was good.
I would recommend this to a friendJUNK. Get a better brand.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm reviewing this based on two units. First unit worked great for about a month. Threw away the box and it started malfunctioning in multiple ways soon after (loss of audio, loss of controls using the remote, picture freezing up). Took first unit back for a quick, easy exchange. Now I'm sitting here unable to get the second one to work at all. The same thin film indoor antenna that let me access 60 free channels with the first unit is not even being recognized by the second unit. I have screwed in the antenna properly. I have unplugged the tv and plugged it back in. It will not connect to my internet wifi long enough to do anything but update the time. JUNK. Get a better brand of tv. I will have to return this unit for a refund.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 24” Class LED HD Xumo Smart TV, KannonM. We sincerely apologize for the significant issues you encountered with both units.
We understand your frustration, and this is definitely not the experience we want for our customers.
We recommend contacting our Pioneer customer support team (1-800-421-1404) as soon as possible. They can assist you to explore potential resolutions for the issues you experienced.
We appreciate you bringing this to our attention and value your feedback. We will share your concerns with the relevant teams to help improve the quality and reliability of our products. - Mae | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Connectivity
Not a good brand.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv would just turn off on it's own. So i returned it for a different tv.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Jmil, I appreciate you bringing this matter to our attention. I understand how frustrating it is when a product doesn’t perform as expected. You can always reach out to Best Buy Support at 888‑287‑7658 or bbysupport@bestbuy.com.
Andres | Pioneer Products
Beware Open Box Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beware Open Box Excellent... Can't say how the TV worked. The one I received was not even in Fair condition. In the box without padding. No legs. No remote. Had the same thing happen 2 weeks ago with another OB Excellent I ordered. Terrible online customer service. BB was always my go to and have had great luck with other OB Excellent purchases. Their QC has slipped big time...
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .“Thank you for sharing your experience. Open‑Box Excellent should arrive complete and in great condition, so receiving multiple orders missing parts and packaging is understandably disappointing. It’s clear you’ve had good experiences in the past, which makes this recent drop in quality even more frustrating. Your feedback is important and helps highlight where quality checks need attention. We appreciate you taking the time to let us know.”
Narendra | Pioneer Products
Pasadera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow funtions and bad quality in sound.............
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Xumo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not let me log into certain accounts. Had to cancel subscriptions and resubscribe.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Xumo,
Thank you for your feedback on the Pioneer 24” Class LED HD Xumo Smart TV. We're sorry to hear about the login issues with certain accounts. Please contact our customer service for assistance. We appreciate your input and aim to improve your experience. --Ed | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Bait for account theft
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I searched previous reviews and thought this would be a good buy. Disappointed when brought home. On powerup, the tv shows an OCR code to activate the tv. A website requests you create an account with Xumo to use your tv. Once the account is created, they will have access to all of the service accounts you use on the tv. Account numbers and passwords. Even with HDMI connectors, I cannot even use it as a monitor because it requires creating an account with Xumo to 'activate' the monitor/tv.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for your feedback, BelindaO. I understand your concern about being required to create an account with Xumo to activate the TV, and your worry about potential access to your service accounts. That's definitely a valid concern.
If you'd like to discuss alternative setup options, explore return possibilities, or need assistance with your concerns regarding account security, please contact our support team. They're ready to help you find a solution. - Mae | Pioneer Support
Poor sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was muffled. To hear the sound clearly the volume needs to be turned high.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for your feedback, Hulkman. I understand how frustrating it is when a TV's sound quality is muffled, and you have to turn the volume up too high.
If you'd like to explore audio settings, troubleshooting options, or discuss potential solutions like soundbars, please contact our Pioneer customer support team (1-800-421-1404). They're ready to assist you. - Mae | Pioneer Support
- Cons mentioned:Connectivity
TV broken in 2 days of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV will not turn on or function manually or even by remote
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi, I'm sorry you’re having trouble with your Pioneer 24” Xumo Smart TV. That’s definitely not the experience we want for our customers, and we’re here to help get this resolved. For a quick fix, please check the user manual, or reach out to us at 888‑287‑7658 or bbysupport@bestbuy.com.
Allen | Pioneer Products
Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes all the time. Slow “thinking” - not great but cheap so it is what it is.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that you're experiencing freezing and slow performance with your Pioneer 24” Class LED HD Xumo Smart TV. We understand how frustrating this can be, even for a budget-friendly option. Please reach out to us directly so we can assist you in finding a solution. Your satisfaction is important to us, and we appreciate your patience and understanding. -Rolf | Pioneer Support https://www.bestbuy.com/site/pioneer-24-class-led-hd-xumo-smart-tv/6569626.p?skuId=6569626
Pioneer 24" Smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one didn't work and now the replacement stopped working after two weeks! I spent hours dealing with a replacement and now the second one is junk as well
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for taking the time to share your experience. We’re truly sorry to hear about the inconvenience you've faced with both units. We understand how frustrating it must be to spend hours resolving an issue only to encounter another one shortly after. Your feedback is important and helps us identify areas where we can improve both product reliability and support. We remain committed to making things right and appreciate your patience throughout this process. Keith | Pioneer Support
Screws not included
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not come with screws to add the bottom mounts.
No, I would not recommend this to a friendNot Happy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought It Home And It Didn’t Work! Return To Store! Cost Time And Gas! What A Waste Of Time!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Sorry to hear about the inconvenience, Ellen. We know how frustrating it is when things don’t work right out of the box. Thank you for sharing your experience.
- Shiela | Pioneer Support
Poor Quality made from TCL
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far ok TCL makes Pioneer TV. All TCL products are junk stops working after your 1 year warranty is up n when u call they give you a hard time
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback, billythegoat! We're glad to hear that your experience with the Pioneer 24” Class LED HD Xumo Smart TV has been okay so far. Your input is valuable to us, and we appreciate you taking the time to share your thoughts. Enjoy your TV! Jeth | Pioneer Support.
Only Antenna Channels via Wall RF connection
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Setup Software/Firmware has no option to select Cable TV from the wall F Connector, it only has a choice for over the Air Antenna stations
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback about the Pioneer 24” Class LED HD Xumo Smart TV. I'm sorry to hear that you're having trouble selecting Cable TV from the wall F Connector. We understand how important it is to have all available options for your viewing needs.
To help resolve this issue, please ensure your TV's software is up to date. You can manually update the TV using a USB flash drive by following these steps:
1. Download the Update: Visit the Xumo website and download the latest software update for your TV onto a USB flash drive.
2. Prepare the USB Drive: Ensure the USB drive is formatted to FAT32 and contains only the update files.
3. Insert the USB Drive: Plug the USB drive into the TV's service port.
4. Update the TV: Go to Settings > Device Settings > Updates > Update Manually > Start USB Update.
If the issue persists, please reach out to our customer support team for further assistance. We want to ensure you have a fully functional TV and a better experience.
If you have any further questions or need additional help, please don't hesitate to contact us. We're here to support you.
Not everythin new is improved.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started Malfunctioning within 2 weeks of purchase. Took it back to store for a full refund.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 24” Class LED HD Xumo Smart TV. I'm sorry to hear that it started malfunctioning so soon after your purchase. It's good to know that you were able to return it for a full refund.
If you need any assistance finding a replacement or have any other concerns, please let us know. Your satisfaction is important to us, and we're here to help.
Thank you for bringing this to our attention, and we apologize for any inconvenience this has caused. If there's anything else we can do to assist you, please don't hesitate to reach out.
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it 5days later,sound was horrible, just didn't like it
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, CharlesB. We are sorry to hear that the sound quality of the Pioneer 24” Class LED HD Xumo Smart TV did not meet your expectations. Your feedback is valuable, and we appreciate you taking the time to let us know. We are committed to continuously improving our products to better serve our customers. Tine | Pioneer Support
No remote
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No remote was included in the box, must return it now
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Insignia customer,
Thank you for sharing your feedback about the Pioneer – 24” Class LED HD TV. I’m really sorry to hear that the remote wasn’t included in your box. That’s understandably frustrating, and it’s not the experience we want for you.
We’d really like to help make this right. You’re welcome to reach out directly so we can assist you with the missing remote, or if you prefer, you can return or exchange the product through Best Buy’s standard process.
For quick support, you can contact Best Buy at 888‑287‑7658 or email bbysupport@bestbuy.com.
Thank you again for bringing this to our attention.
— Adam, Insignia