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Customer Ratings & Reviews

Model:
PN40-551-24U
SKU:
6569888
Clearance
$161.99
Save $8
Comp. Value: $169.99

Customer reviews

Rating 4.4 out of 5 stars with 580 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the 40” Class LED HD Smart Xumo TV's picture quality, ease of use, and its affordability. Many appreciate the straightforward setup and lightweight design, while some experienced difficulties with connectivity and app limitations. A few users also noted issues with the remote control. Overall, the positive feedback on picture quality and price outweighs the negative comments regarding other features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 580 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Hard to beat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Great picture. Very easy install and set up.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, EdwardR, for your awesome feedback on the Pioneer 40" Class LED HD Smart Xumo TV! We're thrilled to hear that you found the setup easy and are enjoying the great picture quality at a great price—your experience highlights exactly what makes this TV such a convenient and satisfying choice. Jeth| Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    All of the above

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV great price can’t pass the deal. Definitely an excellent deal.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, Brad. We’re glad to hear the Pioneer Smart Xumo TV delivered exceptional value and exceeded expectations. It’s always rewarding when a great price and solid performance come together to make a standout purchase. Tine | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This flat screen is nice and has good sound for its size.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, LejoyceM, for your kind words about the Pioneer 40" Class LED HD Smart Xumo TV! We're delighted to hear that you're enjoying the sound quality and overall design—it’s great to know the TV is meeting your expectations and adding value to your space. Jeth| Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great little tv for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV, it was nice and cheap, the picture and sound are good and the software just works

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, Ruby, for the lovely feedback! We're so happy to hear that you're enjoying your Pioneer 40” Class LED HD Smart Xumo TV—from the great picture and sound to the smooth software experience, it sounds like a perfect match. We truly appreciate you sharing your thoughts! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Grat Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, and the speakers are amazing. I was pleasingly surprised.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thanks, VickiR! We're so glad the picture and sound quality exceeded your expectations. Enjoy your new Pioneer 40" Smart TV—it sounds like a great match!

      — Shiela | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    XUMO Is Its Biggest Drawback

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a good picture quality. Hoping Pioneer as a known brand will last longer than the TV it is replacing. XUMOTV, as a streaming platform is more cumbersome than ROKU, and you cannot add channel aps if they don't have what you watch (a fact not easily determined if ordering online).

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your experience with the Pioneer 40” Class LED HD Smart Xumo TV. We're glad to hear that you appreciate the picture quality. Your feedback about the streaming platform is valuable to us, and we aim to enhance our products and services continually. We hope you continue to enjoy your TV! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Ok-glad I got on clearance!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is good, smart XUMOTV Interface is a bit different from Roku but has most apps (missing Movies Anywhere for some reason??) Wi-fi keeps losing connection about once a week where you have to unplug the TV to get it back, even though you go to connections and it says the network you're connected to but keeps saying you're not connected. Kinda weird!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Pioneer Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very "slow" to respond, as in when buttons on the remote are pushed... Sound is low, even at highest volume. Picture quality is good, not great... Not bad for a less expensive TB

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi there, thanks for the honest feedback! We’re glad the picture quality met your expectations, though we’re sorry to hear about the slow response and sound levels. Your input helps us identify areas for improvement—really appreciate you taking the time to share. For further assistance with your Pioneer Smart TV, please contact Pioneer Support at 1-800-421-1404.

      - Shiela | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Pioneer tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way this tv works it has a very good sound and it’s loud

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, VictorA. We're glad the sound quality and overall performance of your 40" Pioneer TV exceeded expectations. It's great to know you're loving the way it works. Tine | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV for Mom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up - Was for my mom who likes the larger screen and easy to use ,,,

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thanks for the feedback, Jaguar! We're glad to hear the Pioneer 40” Smart Xumo TV was easy to set up and that your mom is enjoying the larger screen and user-friendly experience. It’s always great when a product brings comfort and convenience to the whole family! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great buy at Best Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, great sound. Great buy!:) Made this purchase for extra bedroom. So glad I did. It looks perfect.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your wonderful feedback, JenniferN! We're delighted to hear that you're enjoying the great picture and sound quality of your Pioneer 40” Class LED HD Smart Xumo TV. It's fantastic to know that it looks perfect in your extra bedroom and that you're happy with your purchase. Your positive comments are greatly appreciated and help us continue to provide quality products and services. Enjoy your TV! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality product and sound would recommend to anyone

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, MeganM! We’re grateful for your recommendation and happy you’re enjoying the sound and overall quality of the product. Tine | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Tv review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture. The lag between the remote command and the actual response could get cleaned up, but for the price can't beat it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfecto

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Me encanto lo volveria a comprar es ideal y su precio es bueno tambien

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Boymendez mm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv thank you for your great service great father's day gift

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for the kind words, user701948! We're so glad to hear that the Pioneer 40” Smart Xumo TV made a great Father’s Day gift and that you had a positive experience with the service—your satisfaction truly means a lot to us! Jeth| Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Bought for gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture quality. Nice volume bought for my son

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Jusr what we needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a bedroom tv for dvd and headphone jack due to husbands hearling loss. Perfect. Good picture quality and sound. Terrific value!

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, JudithC, for your wonderful feedback on the Pioneer - 40” Class LED HD Smart Xumo TV! We're delighted to hear that it perfectly suits your needs with the DVD and headphone jack, and that you're pleased with the picture quality, sound, and value. Your positive experience is important to us, and we're glad the TV meets your expectations. If you have any more thoughts or experiences to share, we'd love to hear them! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Picture quality is great. A little challenging downloading certain apps.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for the great feedback, GaryM! We're glad to hear you're enjoying the excellent picture quality and overall experience with the TV. Your note about the app downloads is appreciated—it’s insights like yours that help us understand what users value most. Thanks again for sharing! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awsome tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome sound and pictures. Would highly recommend this tv

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you so much for sharing your experience, VictoriaH! We're thrilled to hear that you're enjoying the impressive sound and picture quality of your Pioneer 40” Class LED HD Smart Xumo TV. Your recommendation means a lot, and it's wonderful to know the TV is delivering a great entertainment experience. Jeth| Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Good TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has a great picture easy to navigate, clear precision

    I would recommend this to a friend