Customer Ratings & Reviews
- Model:
- PN40-551-24U
- |
- SKU:
- 6569888
Customer reviews
Rating 4.4 out of 5 stars with 555 reviews
(555 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 40” Class LED HD Smart Xumo TV's picture quality, ease of use, and its affordability. Many appreciate the straightforward setup and lightweight design, while some experienced difficulties with connectivity and app limitations. A few users also noted issues with the remote control. Overall, the positive feedback on picture quality and price outweighs the negative comments regarding other features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 3 out of 5 stars
XUMO Is Its Biggest Drawback
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has a good picture quality. Hoping Pioneer as a known brand will last longer than the TV it is replacing. XUMOTV, as a streaming platform is more cumbersome than ROKU, and you cannot add channel aps if they don't have what you watch (a fact not easily determined if ordering online).
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 40” Class LED HD Smart Xumo TV. We're glad to hear that you appreciate the picture quality. Your feedback about the streaming platform is valuable to us, and we aim to enhance our products and services continually. We hope you continue to enjoy your TV! Jeth | Pioneer Support.
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Really good TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is has great quality and works fine for regular use. The only issue was that the screws that attach the stand to the TV were missing. Overall great TV for the buck.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, Robn! It’s great to hear that you find the Pioneer 40” Class LED HD Smart Xumo TV to have excellent quality and functionality for regular use. I’m sorry to hear about the missing screws for the stand; that can be frustrating. Overall, it sounds like you’re getting great value for your investment. If you have any favorite features or shows you enjoy on the TV, I’d love to hear about them! -Ed | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Price
Rated 5 out of 5 stars
Happy with this purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price for a new 40” tv. I would buy again!!!!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks, Boots! We’re so glad you’re happy with your new 40” Pioneer TV. Great value and satisfaction are what we aim for appreciate your support and hope you enjoy it for years to come! Patricia | Pioneer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Awsome tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome sound and pictures. Would highly recommend this tv
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you so much for sharing your experience, VictoriaH! We're thrilled to hear that you're enjoying the impressive sound and picture quality of your Pioneer 40” Class LED HD Smart Xumo TV. Your recommendation means a lot, and it's wonderful to know the TV is delivering a great entertainment experience. Jeth| Pioneer Support.
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Good picture and sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My grandkids are enjoying their tv good picture and sound!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for the lovely feedback, TaraC! We're so happy to hear that your grandkids are enjoying their new Pioneer 40” Smart Xumo TV—it's always wonderful to know that the picture and sound are adding to their fun and entertainment! Jeth| Pioneer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Good tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, but no rj45 port for physical cable. And the red light even when configure to be off, its stay on anyway.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback on the Pioneer 40” Class LED HD Smart Xumo TV. We're glad to hear that you find the TV to be of good quality. We apologize for the inconvenience caused by the lack of an RJ45 port and the issue with the red light staying on.
We take full responsibility for these issues and would like to help resolve them. For the red light issue, please try the following steps: go to the TV settings, navigate to the LED indicator settings, and ensure that the standby light is turned off. If the problem persists, our customer support team can provide further assistance.
Your feedback is valuable to us and helps improve our products and services. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Thank you for choosing Pioneer. -Rolf | Pioneer Support https://www.bestbuy.com/site/pioneer-40-class-led-hd-smart-xumo-tv/6569888.p?skuId=6569888
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great buy at Best Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, great sound. Great buy!:) Made this purchase for extra bedroom. So glad I did. It looks perfect.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your wonderful feedback, JenniferN! We're delighted to hear that you're enjoying the great picture and sound quality of your Pioneer 40” Class LED HD Smart Xumo TV. It's fantastic to know that it looks perfect in your extra bedroom and that you're happy with your purchase. Your positive comments are greatly appreciated and help us continue to provide quality products and services. Enjoy your TV! Jeth | Pioneer Support.
Rated 4 out of 5 stars
Smart tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a promotion. The kids likes the tv. Smart tv
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product! Picture quality is great. A little challenging downloading certain apps.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for the great feedback, GaryM! We're glad to hear you're enjoying the excellent picture quality and overall experience with the TV. Your note about the app downloads is appreciated—it’s insights like yours that help us understand what users value most. Thanks again for sharing! Jeth | Pioneer Support.
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Mrs Gray
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv, it works very well! I would recommend to a friend!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for the kind words, KarenG! We're so happy to hear that you're loving your Pioneer 40” Class LED HD Smart Xumo TV and that it's working well for you. It’s especially wonderful to know you’d recommend it to a friend—your support means a lot and helps others discover great entertainment options! Jeth | Pioneer Support.
Rated 5 out of 5 stars
great smaller smart TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.gift for my brother, he loves it and has had it for quite some time now and no issues
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Jusr what we needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted a bedroom tv for dvd and headphone jack due to husbands hearling loss. Perfect. Good picture quality and sound. Terrific value!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, JudithC, for your wonderful feedback on the Pioneer - 40” Class LED HD Smart Xumo TV! We're delighted to hear that it perfectly suits your needs with the DVD and headphone jack, and that you're pleased with the picture quality, sound, and value. Your positive experience is important to us, and we're glad the TV meets your expectations. If you have any more thoughts or experiences to share, we'd love to hear them! Jeth | Pioneer Support.
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Cute TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good TV for the price. Brilliant quality pictures and sound fills up nicely a 12x11 bedroom.
I would recommend this to a friend Rated 5 out of 5 stars
Manager
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent condition and picture, very reasonable price
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Ok-glad I got on clearance!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is good, smart XUMOTV Interface is a bit different from Roku but has most apps (missing Movies Anywhere for some reason??) Wi-fi keeps losing connection about once a week where you have to unplug the TV to get it back, even though you go to connections and it says the network you're connected to but keeps saying you're not connected. Kinda weird!!
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
Tv review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture. The lag between the remote command and the actual response could get cleaned up, but for the price can't beat it.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv purchased was a gift. So far so good. The tv shows an awesome picture
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, JasonO! It’s great to hear you scored the Pioneer 40” Class LED HD Smart Xumo TV at such an incredible value. Getting all the features you need at a fraction of the price definitely sounds like a smart and satisfying purchase—enjoy your new TV! Jeth | Pioneer Support.
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
NICE TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We need a new TV for the office and this one seems to fit the "bill". Nice size and great picture
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback on the Pioneer 40” Class LED HD Smart Xumo TV. We're pleased to hear that the TV's size and picture quality meet your needs for the office. It's great to know it fits the bill perfectly. Enjoy your new TV! Jeth | Pioneer Support.
Rated 5 out of 5 stars
Super TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great bedroom TV and we put it in the master bedroom of our RV. It is incredibly lightweight and can use an ultra slim line mount to any wall. Awesome purchase
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .That sounds like the perfect setup, RobertN! We're so glad the lightweight design and slim mount fit perfectly in your RV. Thanks for making Pioneer part of your travels!
- Shiela | Pioneer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Satisfying purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My poineer/xumo tv display picture perfect screen and sound, recommend purchase to others.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, JoelB, for your feedback on the Pioneer 50" Class LED 4K UHD Smart Xumo TV! We're glad to hear that you find it a good value and that you're happy with your purchase. Your comments are valuable to us and encourage us to keep improving our products. Enjoy your viewing experience!
Jeth | Pioneer Support.


















