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Customer Ratings & Reviews

Model:
PN40-551-24U
SKU:
6569888
Your price for this item is $161.99
Clearance
The comparable value price is $169.99

Customer reviews

Rating 4.4 out of 5 stars with 556 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the 40” Class LED HD Smart Xumo TV's picture quality, ease of use, and its affordability. Many appreciate the straightforward setup and lightweight design, while some experienced difficulties with connectivity and app limitations. A few users also noted issues with the remote control. Overall, the positive feedback on picture quality and price outweighs the negative comments regarding other features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 556 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Satisfying purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My poineer/xumo tv display picture perfect screen and sound, recommend purchase to others.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, JoelB, for your feedback on the Pioneer 50" Class LED 4K UHD Smart Xumo TV! We're glad to hear that you find it a good value and that you're happy with your purchase. Your comments are valuable to us and encourage us to keep improving our products. Enjoy your viewing experience!
      Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sinply an excellent buy for the money. The xumo desktop makes this a mist buy for all if you want all the streaming apps avaliable.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, ClarenceA, for your fantastic feedback on the Pioneer 40" Class LED HD Smart Xumo TV! We're thrilled to hear that you find it to be an excellent buy and that the Xumo desktop enhances your streaming experience. Your positive comments mean a lot to us, and we're glad you're enjoying all the available streaming apps. Happy viewing! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little streaming tv clear picture and sound is good

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thanks for the feedback, ChristineF! It’s great to hear that you’re enjoying your Pioneer 40" Smart Xumo TV and that the picture and sound are delivering a satisfying streaming experience. We appreciate you taking the time to share your thoughts—it’s always helpful to hear how well a product fits into everyday use! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Pioneer Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is a great buy for the price, because the quality of the picture is great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    There is no screws

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The biggest issue is this size has no screws for the TV stand/feet. Both pioneer and Best Buy are aware. Pioneer promised a Best Buy gift card if I purchase replacement screws out of my pocket. I received no gift card. The function of the TV is good for the price. I purchased this one because I already had a 24" & 50" Pioneer, which has no issues. This TV is replacing a TCL which has a picture off feature. I'll be replacing this with another TV that has picture off since this TV is for a bedroom.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, TraceyW, for your detailed feedback. We understand how frustrating it can be to deal with missing hardware, and we appreciate your patience and loyalty to the Pioneer brand. We’re sorry to hear about the delay with the gift card and will make sure your concerns are noted. It’s great to know the TV’s performance has been solid, and we value your insights as we work to improve the experience. Tine | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Alas Babylon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and sound. Just what I expected. Perfect

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thanks, Lewis! Appreciate the honesty—sounds like the wire was a bit more than you needed, but glad the price was right. Hope someone takes you up on that offer!
      — Shiela | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Great smart TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this 40 inch xumo tv .I purchased it for my mom and she is very pleased with it. Love the voice remote! The hardest thing to do was to find the correct website to activate the account. Warnings,do not call the number listed on your phone when you get your code. They will try to get you to pay for "tech support ' to activate your xumo account.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your thoughtful feedback, Kk32! We're so glad to hear that your mom is enjoying the TV and that the voice remote has been a hit—it’s a great feature for ease and convenience. We also appreciate you sharing your experience with the activation process, and your helpful tip will surely benefit others setting up their device. Your insights are truly valued and help us continue to enhance the overall experience. Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good quality for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is excellent it does not have internet which I miss

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback, KenJ! We're pleased to hear that you're enjoying the excellent picture quality of the Pioneer 40” Class LED HD Smart Xumo TV. Your input about the internet feature is valuable, and we appreciate you sharing your experience with us. Enjoy your TV! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    No complaints

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was easy and simple. Took less than 5mins. The tv works great

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, KendrickH, for sharing your experience with us. We're thrilled to hear that the setup was quick and easy, and that your TV is working great. Providing a seamless and enjoyable experience is always our goal, and we truly appreciate your support. Tine | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good TV. Color and clarity is very good.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback on the Pioneer 40” Class LED HD Smart Xumo TV! We're delighted to hear that you find the color and clarity very good. Your positive experience is greatly appreciated, and we're glad you're enjoying your TV. Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great product for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. Good image quality, average internet connectivity.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really amazing tv works great haven't had any issues with it my son loves using it and it has great picture

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thanks, ShaunaK! We're glad to hear your son is enjoying the Pioneer 40” Class LED HD Smart Xumo TV and that it's working great with a fantastic picture! If you have any other questions or need further assistance, feel free to ask! - Mae | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves this tv. It’s affordable and has all the apps he uses pre-installed. Has crisp clear picture as well

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hello Jennifer. Thank you for sharing your experience! We’re glad to hear your son is enjoying the TV and that it came with all the apps he uses already installed. It’s great to know the picture is crisp and clear, making it a solid and affordable choice. We appreciate your support.

      Keith | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv for bedroom or den!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price. Easy to set up. Good picture and sound.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for the kind words, NancyB! We're so glad to hear that you're enjoying the TV and that the setup, picture, and sound have all met your expectations—it’s always rewarding to know when a product delivers great value and a smooth experience. Your feedback is truly appreciated! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Smart tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture quality, very easy setup. No complaints!

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for the kind words, AlysonIv! We're so happy to hear that you're enjoying the excellent picture quality and found the setup process for your Pioneer 40” Class LED HD Smart Xumo TV to be a breeze—it's always great to know when a product fits seamlessly into your space and delivers a smooth experience right from the start! BBY-ExBrand_Best_Buy_Pioneer

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Not a good purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HORRIBLE!!! TV worked about a good month and THEN GLITCH CITY! Not to mention it was missing the stand legs and accessories ie screws once we opened.. should’ve known then!! Now it willl not connect to my WiFi!So disappointed as this was a gift to my dad! I’m taking it back

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good television for teens bedroom. Not the highest quality available, but a great value for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Tv especially for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently got the Pioneer 40” Class LED HD Smart Xumo TV, and I couldn’t be more impressed for the price point. Right out of the box, setup was fast and simple. The TV has a sleek, modern design that fits nicely in my living room without taking up too much space.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for the great feedback, BenedicP! We're thrilled to hear that the Pioneer 40” Smart Xumo TV impressed you with its sleek design, easy setup, and perfect fit for your living room—it's always rewarding to know our products are delivering both style and convenience at a great value. Jeth| Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good picture and sound but to bright but I love it

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback, Checo! We're glad to hear you're enjoying your Pioneer 40” Class LED HD Smart Xumo TV and that the picture and sound are delivering a great experience. It’s wonderful to know you love it—thanks for sharing your thoughts! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Good buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this television. Have had it for over a year and it was a great deal!

    I would recommend this to a friend