Customer Ratings & Reviews
- Model:
- PN40-551-24U
- SKU:
- 6569888
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 40” Class LED HD Smart Xumo TV's picture quality, ease of use, and its affordability. Many appreciate the straightforward setup and lightweight design, while some experienced difficulties with connectivity and app limitations. A few users also noted issues with the remote control. Overall, the positive feedback on picture quality and price outweighs the negative comments regarding other features.
This summary was generated by AI based on customer reviews.
Hd tv
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv with a good display works great for the kids and there ps5
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for the great feedback, RonnieR! We're glad to hear the Pioneer 40” Class LED HD Smart Xumo TV is delivering a great viewing experience and working perfectly for the kids and their PS5. It’s always awesome when a product fits just right into everyday fun—thanks for sharing! Jeth | Pioneer Support.
Nice looking compact TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is compact for the small house, voice remote is good. Picture quality and sound can be improved.
I would recommend this to a friendGood Purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for myself when the sale was happening and there was only 2 left! I’m very happy with my purchase. The overall design and layout of the smart tv is very easy to use and responsive.
I would recommend this to a friendCool Pioneer TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very reasonable cost for a supreme 40" TV...and this Pioneer XUMO TV fits that mold. Thanks for this quality made TV Best Buy! Very satisfied customer.
I would recommend this to a friendPioneer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with my tv purchase very fast delivery
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for the great feedback, user898278! We're so happy to hear you're pleased with your TV and that the delivery was quick and smooth. It’s always wonderful to know when everything comes together for a satisfying experience—enjoy your new setup! Jeth| Pioneer Support.
NOT WORTH IT! Don't Believe the Hype Reviews.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have an Insignia brand 40 inch 1080 TV that came in my travel trailer. It is pure junk the colors are washed out and you can't even make out peoples faces when watching it so I decided to replaced it. I purchase this based on the Best Buy reviews and was very disappointed. First off the TV doesn't have any removeable plastic over the screen and the screen has at least 4" packing tape holding pieces of carboard to the screen. When I started to pull the tape of you could see the screen trying to lift up from the TV. When I hooked it up the colors were terrible they were muted and even when I tried to change the screen color settings from standard to vivid to theater the was not much if any change in the hue or brightness of the colors. When I went to set up the TV all around each of the keys on the keyboard there is a white shadow. You can make out the pixels in each key so they look jagged. What really made me return it is you have to create an account with Xumo to even be able to use the TV as a smart one or to even be able to get online. I do not give any of my information to Chinese companies!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your detailed feedback on the Pioneer 40” Class LED HD Smart Xumo TV. We understand the importance of a seamless setup and vibrant display, and we appreciate your insights. Your comments are valuable to us as we strive to improve our products and services. If you have any other questions or need further assistance, we're here to help. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-40-class-led-hd-smart-xumo-tv/6569888.p?skuId=6569888
MRTWIN
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT TV SET I LOVE ASLL OF THE EXTRAS THAT IS BUILT IN THIS TV. ALDO USED AS A PC MONITOR
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your enthusiastic feedback, RonaldA! We're thrilled to hear that you love your Pioneer 40” Class LED HD Smart Xumo TV and all the built-in extras. It's great to know that it also works well as a PC monitor. We appreciate your support and hope you continue to enjoy your TV! Jeth | Pioneer Support.
Great TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv best buys customer service is always top notch
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for the great feedback, NateG! We're glad to hear you're enjoying your Pioneer 40” Class LED HD Smart Xumo TV, and it's wonderful to know that Best Buy's customer service helped make the experience even better. We truly appreciate you sharing your experience! Jeth | Pioneer Support.
TV Set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Picture quality is not as crisp. But the screen displays clear. Directions were easy to follow. I like the TV
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback! We're glad to hear that you found the directions easy to follow and that you like the TV. We appreciate your note about the picture quality and will take it into consideration as we strive to improve our products. If you have any questions or need further assistance, feel free to reach out. Patricia | Pioneer Support
Pretty good tv for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this tv very much on sale and it was purchased to be used in a garage. Tv is worth it for the cheap price. Not a fan of the tv OS but I use an Apple TV instead.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ChristopherC,
Thank you for sharing your experience with the Pioneer 40” Class LED HD Smart Xumo TV! We’re glad to hear that you found it to be a great value for the price, especially for use in your garage. It’s wonderful that you’re making the most of it with your Apple TV setup.
We appreciate your feedback on the TV’s OS and will take it into consideration for future improvements. If you have any other thoughts or need assistance, feel free to reach out. Patricia | Pioneer Support
- Cons mentioned:Connectivity
Save your money, this brand sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv ever. It freezes, you have to unplug to restart it. It keeps connecting to headphones for some reason when none are plugged in. I had to buy a soundbar to stop it from connecting to headphones that were no where in sight. Just overall not a good purchase. Couldn’t even return because Best Buy has a 15 day return policy and after 15 days you HAVE to keep it. I wasn’t aware so this will be my last purchase from them as well.
No, I would not recommend this to a friend Great Value!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned for a few months and works well in our gym!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you so much for sharing your experience, ChrisKay! We're thrilled to hear that your Pioneer 40” Class LED HD Smart Xumo TV has been a great addition to your gym setup—it's always rewarding to know our products are enhancing everyday spaces. Your feedback truly motivates us to continue delivering enjoyable and reliable entertainment solutions. Jeth | Pioneer Support.
Good tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves this tv. He doesn't need any extra devices to connect to apps. The graphics are good as well.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback, CrystalR! We're delighted to hear that your son loves the Pioneer 40” Class LED HD Smart Xumo TV and finds it convenient to connect to apps without needing extra devices. It's great to know that you're also pleased with the graphics. We appreciate you taking the time to let us know about your positive experience! Jeth | Pioneer Support.
Birthday Gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived on time and very well packaged. Great price. Once it’s given to the birthday boy I’ll have more to say
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi MarshaB,
Thank you for your review! We’re glad to hear that your Pioneer 40” Class LED HD Smart Xumo TV arrived on time and well-packaged. It’s wonderful to know that you found it to be a great price. We look forward to hearing more about how the birthday boy enjoys his new TV! Patricia | Pioneer Support
Best tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s the best I’ve seen for now. I’m recommending this 100%
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for your review, JohnR! We're thrilled to hear you're loving the Pioneer 40” Smart Xumo TV. Appreciate the recommendation—enjoy your viewing experience!
— Shiela | Pioneer Support
Good value for the price point
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a limited space in my office and had to go with a 40". For the price, this is a great smart TV. the interface is quick and clean
I would recommend this to a friendNice TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the money. Built in streaming apps easy to use.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for the great feedback, GregorykC! We're so glad to hear that you're enjoying your Pioneer 40” Class LED HD Smart Xumo TV and finding the built-in streaming apps easy to use—it’s always rewarding to know the TV is delivering both value and convenience! Jeth | Pioneer Support.
Last one in store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, easy setup, love voice option and options provided for this tv
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, Mvxx, for your wonderful feedback on the Pioneer 40” Class LED HD Smart Xumo TV! We're delighted to hear that you found the price great, the setup easy, and that you love the voice option and other features provided. Your positive comments are greatly appreciated and we're glad you're enjoying your TV! Jeth | Pioneer Support.
Pioneer 40" TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic price and perfect size for us. Very happy with Best Buy purchase!
I would recommend this to a friendLove this tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv. I have no complaints. Its the perfect size and it was supper easy to buy amd the staff was wonderful
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, TRHK, for your positive feedback on the Pioneer - 40” Class LED HD Smart Xumo TV! We're glad you're enjoying it and that you had a positive experience with our staff. We appreciate your business! - Mae | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285