Customer Ratings & Reviews
- Model:
- PN40-551-24U
- SKU:
- 6569888
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 40” Class LED HD Smart Xumo TV's picture quality, ease of use, and its affordability. Many appreciate the straightforward setup and lightweight design, while some experienced difficulties with connectivity and app limitations. A few users also noted issues with the remote control. Overall, the positive feedback on picture quality and price outweighs the negative comments regarding other features.
This summary was generated by AI based on customer reviews.
Best purchase ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase! Enjoying my tv. Would recommend This Pioneer smart television.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your wonderful feedback, BlancaB! We're delighted to hear that you're enjoying your Pioneer 40” Class LED HD Smart Xumo TV and that you would recommend it to others. Your satisfaction is our top priority, and we appreciate you sharing your positive experience with us! Jeth | Pioneer Support.
- Pros mentioned:Picture quality
Xumo is garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is decent but it's far from a smart TV, xumo sucks but that's what you get from a collaboration between two garbage cable companies, it's basically just a monitor, says can't connect to Wi-Fi but when you go to the settings says it's connected, I just use my 4 year old fire stick to do the streaming I want but kinda crappy for a supposed smart TV, avoid xumo
No, I would not recommend this to a friend Awesome TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good tv and good quality, I think by far is very good versus other brands
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, JorgeG, for your positive feedback! We're delighted to hear that you're enjoying the quality of the Pioneer 40” Class LED HD Smart Xumo TV and that it stands out compared to other brands. Your satisfaction is important to us, and we appreciate you sharing your experience. If you have any more comments or need assistance, we're here to help. Enjoy your new TV! Jeth | Pioneer Support.
Happily Surprised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was pleasantly surprised by the clarity and brightness of the screen.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, user618838! We're delighted to hear that you were pleasantly surprised by the clarity and brightness of the screen on your Pioneer 40” Class LED HD Smart Xumo TV. It's wonderful to know that you're enjoying your new TV. Enjoy your viewing experience! Jeth | Pioneer Support.
Amazing services
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Service. They sent the wrong tv and ship me the correct one the next day
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, LillyC, for your feedback! We appreciate you letting us know about the initial shipping error and are glad that we were able to quickly resolve the issue by sending you the correct TV. We value your business. - Mae | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Solid TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall solid tv, but did not come with required screws so I had to buy them at Home Depot.
I would recommend this to a friendPerfect for Bedrooms!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what in rental properties for bedrooms. Smart TVs that you can stream to, and at a great price!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Constance! The Pioneer 40” Class LED HD Smart Xumo TV sounds like a fantastic choice for rental properties, especially for bedrooms. Its smart features make it easy for guests to stream their favorite shows and movies, and the size is perfect for a cozy bedroom setup. Plus, getting it at a great price is always a win! Patricia | Pioneer Support
Good monitor - Bad Smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a shock when trying to set up this TV to find that I had to call a number where the person tried to extract payment for a subscription to the Smart features. There was no way I was going to do that; but not wanting to drag it back to Best Buy I, I decided to hook up one of my extra Roku device's. Thankfully, it worked like a charm! So, beware of that potential.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for taking the time to share your experience. We're sorry to hear about the unexpected issue during setup—having to deal with third-party subscription prompts can definitely be frustrating, especially when you're just trying to enjoy your new TV.
We’re glad to hear that your Roku device worked smoothly and allowed you to get the most out of your Pioneer 40” Smart TV. Your feedback is incredibly helpful, and we’ll be sure to pass it along to the appropriate teams to help improve the setup experience for future customers.
If you ever need assistance or have questions about your device, we’re here to help! Ivy | Pioneer Support
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and good service Best Buy always is always above their standards
I would recommend this to a friendBest Buy understand my electronic needs !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and on time really enjoy purchasing through Best Buy !
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback! We're thrilled to hear that you had a great experience with Best Buy and that your Pioneer 40” Class LED HD Smart Xumo TV meets your needs.
If you ever have any questions or need assistance with your TV, please don't hesitate to reach out to our customer support team. We're here to help and ensure you continue to have a fantastic experience with your purchase.
Thank you for choosing Pioneer and Best Buy! -Rolf | Pioneer Supporthttps://www.bestbuy.com/site/pioneer-40-class-led-hd-smart-xumo-tv/6569888.p?skuId=6569888
Great Buy !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy .picture is awesome.I had forgotten how good pioneer is .
I would recommend this to a friendNice TV/ Great Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV at a great price! Free shipping was another plus.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback on the Pioneer 40” Class LED HD Smart Xumo TV! We're glad to hear that you're pleased with the TV and found the free shipping to be an added bonus. Your satisfaction is important to us, and we appreciate you sharing your positive experience. If you have any other thoughts or suggestions, we'd love to hear them! Jeth | Pioneer Support.
Pioneer TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price! Works with Bluetooth headphones as a bonus.
I would recommend this to a friendlove my tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love it..................................................
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your enthusiastic feedback! We're thrilled to hear that you love your Pioneer 40” Class LED HD Smart Xumo TV.
If you ever have any questions or need assistance, please don't hesitate to reach out to our customer support team. We're here to help and ensure you continue to have a fantastic experience with your TV.
Thank you for choosing Pioneer! -Rolf | Pioneer Support https://www.bestbuy.com/site/pioneer-40-class-led-hd-smart-xumo-tv/6569888.p?skuId=6569888
Smart Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this for my daughter. So far the tv is great. I recommend.
I would recommend this to a friendTv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent gift can’t wait for Christmas for my daughter to see it
I would recommend this to a friend40 inch tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product that i purchase i am happy that i got one ty
I would recommend this to a friendQuirky TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this tv for a few months now and it does some weird and frustrating things. The biggest is it will suddenly think headphones are plugged in so it doesn’t have no sound. Other weirdness is it think it needs to update and tells you to turn the tv off to complete the process but it gets into a loop and never completes. It will eventually work itself out.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear about the issues you've encountered with the TV, especially the unexpected sound problems and update loop. We understand how frustrating and inconvenient that can be. Your feedback is important and helps us identify areas where improvements are needed. We appreciate you taking the time to let us know.
Keith | Pioneer Support
Speaker Issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Pioneer XUMOTV as speaker issues and I have had it for 3 months. The TV will only produce Headset sound and not through the speakers. I have tried everything from resetting the unit to reviewing any Bluetooth connections. Research online tells me it is a software issue in a lot of cases.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for the heads-up, NickJ. That definitely sounds frustrating—especially after trying all the right steps. We hope a software update resolves it soon, and we appreciate you sharing your experience.
— Shiela | Pioneer Support
Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got it when it was on sale. Best Buy has the best sales!
I would recommend this to a friend