Customer Ratings & Reviews
- Model:
- PN40-551-24U
- SKU:
- 6569888
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 40” Class LED HD Smart Xumo TV's picture quality, ease of use, and its affordability. Many appreciate the straightforward setup and lightweight design, while some experienced difficulties with connectivity and app limitations. A few users also noted issues with the remote control. Overall, the positive feedback on picture quality and price outweighs the negative comments regarding other features.
This summary was generated by AI based on customer reviews.
Good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent tv. Happy with my purchase. On the get what you pay for level
I would recommend this to a friendnew TV hearing aid compatible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.employee was helpful so we could find what we needed
I would recommend this to a friendmissing parts terrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had missing parts. Customer service at Best Buy is terrible. The guy I spoke to could have cared less. Said I had to call Pioneer that it wasn’t best buy’s problem. if you’re interested in this TV, it isn’t worth the risk in my opinion. If you have missing parts, there’s nothing they’re gonna do for you.
No, I would not recommend this to a friendNEVER AGAIN!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Of course, when I first received the TV it worked fine. But for the past month, the remote has been acting up and now it does not work at all! This is the second Pioneer TV I've purchased and I will not buy another one again! The first Pioneer TV I bought only lasted 1.5 to 2yrs.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, niaca, for taking the time to share your concerns. We’re sorry to hear about the troubles with the remote and your past experience with Pioneer TVs. Your feedback helps us understand where we’ve let customers down and where we need to work harder. We truly regret the inconvenience and appreciate your honesty. Tine | Pioneer Support
My Son loves his new tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my son this tv for his 9th birthday. He loves it!! 5 Stars
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, ChristinaA, for your wonderful feedback! We're thrilled to hear that your son loves the Pioneer 40” Class LED HD Smart Xumo TV. It's fantastic to know that it made his 9th birthday special. Your 5-star rating means a lot to us! Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-40-class-led-hd-smart-xumo-tv/6569888.p?skuId=6569888
.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product and quality i highly recommend it
I would recommend this to a friendDo NOT buy. It’s trash.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Tried to step out of my normal Samsung choice and choose this tv based on pricing and comparison online. I should’ve known better. Tv started glitching within 60days, by the 90day mark I’m completely over it. Geek squad has had to service this tv 2x and now about to replace with a Samsung that I should’ve went with in the first place.
No, I would not recommend this to a friendNone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All seem acceptable given the actual price of the item
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your thoughts, LouisH! We're glad to know that the Pioneer 40” Smart Xumo TV is meeting your expectations and delivering value that aligns well with its price. Your feedback is truly appreciated and helps us continue offering products that bring satisfaction and quality to our customers. Jeth| Pioneer Support.
- Cons mentioned:Connectivity
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv to just play video games on it after 1hr -3hrs sometimes even 30mins of the tv being on the tv will just black out cutting off the game system as well there is no sleep timer set on the tv it just black out when it want too
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, KalayaM. We're sorry to hear about the issue with your Pioneer 40” Class LED HD Smart Xumo TV blacking out unexpectedly during gameplay. That sounds frustrating, especially when there’s no sleep timer enabled. You may want to check if there are any firmware updates available or try adjusting the power-saving settings to see if that helps. If the problem persists, reaching out to Pioneer support or Best Buy customer service could provide further assistance. We appreciate your feedback and hope you find a resolution soon. Tine | Pioneer Support
Okay TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay television but it doesn’t support Starz unless you buy a subscription through Xumo
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi SonjaS,
Thank you for sharing your feedback. We're glad to hear that you're finding our 40” Class LED HD Smart Xumo TV satisfactory. We understand your concern about the Starz subscription. While some streaming services do require additional subscriptions, we strive to offer a wide range of content through Xumo to enhance your viewing experience. If you have any other questions or need assistance, please don't hesitate to reach out. -Ed | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to download the DirecTV app on this TV. Picture quality is fair.
No, I would not recommend this to a friendBasic set up tools missing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The standing legs were not in box. This was a gift for somene who did not live near BB. I was told to go get the gift, (in a different state) bring it back to my area, return it and buy a new one. I couldn’t stop laughing at thr horrible customer service. I bought this for $100 and took the loss. I have no idea if its a nice tv, unable to get it to stand to use.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there, thank you for sharing your experience. We're sorry to hear about the missing parts and the inconvenience caused. For help resolving this, please contact our support team at 800-421-1404—they’ll be glad to assist you further.
- Shiela | Pioneer Support
- Cons mentioned:Connectivity
Very bad TV!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is the worst!! Remote wouldn’t pair with tv. TV wouldn’t connect to internet. Returned it the day after I bought it. Best Buy should stop selling this TV!! I would not recommend!!!
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Head phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.awesome value great picture Quality intermittent sound stuck on Headphone mode very Dissapointed
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with us. We’re glad to hear that you found great value in the TV and are enjoying the picture quality. We understand how frustrating it can be to encounter intermittent sound issues and the headphone mode concern. Your feedback is important and helps us identify areas for improvement. We appreciate your honesty and hope to continue earning your trust with better performance and reliability moving forward.
Keith | Pioneer Support
good cheap tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a cheap tv that gets the job done, nothing really great about it. but no issues
I would recommend this to a friend- Cons mentioned:App support
Poor app choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't get this expecting to be able to use the apps. There's a limited (and honestly kinda sexist) selection and you can't download any others.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your thoughts, ShaunaG. We appreciate your feedback regarding the app selection on the Pioneer 40” Class LED HD Smart Xumo TV. We strive to provide a user-friendly experience and understand the importance of having diverse options. Your insights help us continue improving our products to better meet customer expectations. Tine | Pioneer Support
sorry not for me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has floss the picture contras is very bright, sound is bad can't control the valume press for higher sound and it goe's out of control. Picture is very fade not sharp.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback, JorgeF! We're glad to hear that you're enjoying your Pioneer TV overall. Your input about the picture contrast and sound control is valuable to us, and we appreciate you bringing it to our attention. Your positive experience is important to us, and we hope you continue to enjoy your TV. .Jeth | Pioneer Support.
TV works when it works
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has done something I’ve never had a issue with any other tv. It keeps connecting to headphones when none are connected. Tried factory reset twice and nothing works.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, Rodnic12! We're glad to hear that you're enjoying your Pioneer TV overall. Your feedback about the headphone connectivity issue is valuable to us, and we appreciate you bringing it to our attention. Your positive experience is important to us, and we hope you continue to enjoy your TV. Jeth | Pioneer Support.
- Cons mentioned:App support
Cannot ad apps
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot ad apps to this tv. In todays age of streaming programs, this makes this tv useless.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi TomT,
Thank you for your feedback. We understand how important it is to have access to a wide range of apps in today's streaming world. The Pioneer 40” Class LED HD Smart Xumo TV comes with a selection of pre-installed apps, but it currently does not support adding additional apps.
We appreciate your input and will share it with our team for future improvements. If you have any other questions or need assistance, please reach out or visit our support page at tv.xumo.com/support. -Ed | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came with screen completely broke. I was so mad as was gift .
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for bringing this to our attention. We’re truly sorry to hear that the TV arrived damaged, especially since it was meant to be a gift. We understand how frustrating and disappointing that experience must have been. Your feedback is important to us, and we’re committed to making things right whenever issues like this occur. Keith | Pioneer Support