Customer Ratings & Reviews
- Model:
- PN40-551-24U
- SKU:
- 6569888
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 40” Class LED HD Smart Xumo TV's picture quality, ease of use, and its affordability. Many appreciate the straightforward setup and lightweight design, while some experienced difficulties with connectivity and app limitations. A few users also noted issues with the remote control. Overall, the positive feedback on picture quality and price outweighs the negative comments regarding other features.
This summary was generated by AI based on customer reviews.
No Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't know, the was delivered to an unsecure patio sheet I told them the day before they can't deliver until I'm home. Which they agreed to multiple calls, web chat, and a yet responded paper letter mailed to store manager at 2727 Thunderbird on Phoenix. Talk about a messed to company. And no solutions to my 2 stolen TVs.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, unhappyphx. We’re very sorry to hear about the delivery experience and your missing items. Your frustration is absolutely valid, and we appreciate you sharing the details so we can work to improve service and accountability going forward. Tine | Pioneer Support
Best Buy Total Membership package is a SCAM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv started showing lines a few weeks after setting up. But my real problem is with Best Buy. I paid $179 for a “Best Buy Total membership” and exclusive warranty support and what I got was “oh, you must call the manufacturer because that is where your warranty is serviced”. So basically, the $179 membership is literally worth zero as you already have the manufacturers warranty.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, KalayaM. We are sorry to hear that you are encountering issues with your Pioneer 40” Class LED HD Smart Xumo TV while gaming. We understand how frustrating unexpected screen blackouts can be, and we appreciate your feedback. Your insights help us work toward improving our products and providing the best possible support. Tine | Pioneer Support
Terrible Purchase / DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is not even worth the low price of $100. XUMO TV is a terrible service comes with preinstalled apps and you cannot download more. The TV is having hardware issues and keeps trying to connect the audio to headphones but I have never plugged in headphones and cannot hear the audio as a result.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, JohnH, for taking time to share your concerns. We’re sorry to hear about the hardware and app limitations you encountered. Your feedback is important, and we’ll continue working to improve both the platform and hardware reliability. Tine | Pioneer Support
- Cons mentioned:Connectivity
TV not able to scan cable channels.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was not able to scan cable from wall. Contacted Pioneer. They were not able to help.
No, I would not recommend this to a friend Not worth the money!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV lags as if it doesn't have enough RAM or memory. At any given time it will just freeze up in the middle of watching TV. When scanning for channels it misses channels that even our cheapest TVs find with no issues. I'm hoping by updating the TV it will find the channels better but I don't know yet because you have to manually update the TV using a USB drive although it constantly bugs you to connect to Wi-Fi. I will never buy another pioneer TV again.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for your feedback, 10420. I understand your frustration with the TV's lagging, freezing, and channel scanning issues. It's definitely disappointing when a TV doesn't perform as expected, especially with basic functions.
If you'd like to explore troubleshooting steps, discuss potential solutions, please contact our Pioneer customer support team (1-800-421-1404). They're ready to help you. - Mae | Pioneer Support
XUMO app package sucks and user settings do as wel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2 weeks ago, TV has wifi issues and apps that lock up. Constant unplugging to get usability back and a factory reset were fruitless. Now TV will not turn on..returning today.
No, I would not recommend this to a friendVolume
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issue with the volume got fix by pioneer 2 days later same situation i dont l dont k ow whats is the problem, PRODUCT was brand new and honestly I DONT RECOMMEND THIS PRODUCT TO ANYONE
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Carlos, thanks for reaching out about the volume issue you're having with your TV. I'm sorry to hear you're experiencing this with a new product. I know that can be frustrating.
I'd like to help you resolve this as quickly as possible. The best way to get further assistance is by calling our support team directly at (800) 421-1404. They can troubleshoot the issue with you and provide the best solution.
- Shiela | Pioneer Support
Horrible TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV seems to randomly connect to headphones and not playing sounds through the built in speakers. When scanning for devices to try to disconnect whatever headphones connected, no connected devices show. Stay far away from this TV. Woyld.give zero stars if i could
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Nate, that definitely sounds frustrating—especially with the sound randomly switching like that. For help resolving this issue, please reach out to Pioneer Support at 800-421-1404. They’ll be able to walk you through a fix or explore your options.
— Shiela | Pioneer Support
Decent buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was defective the sound went out within weeks
No, I would not recommend this to a friendNot Plex compatible for personal media.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has a feature pared down version of Plex that only lets you play the “free” Plex streaming services, not your home server. I debated just buying an Apple TV but then I thought to myself, “Why? This TV is missing the only feature I want to use and the Xumo app is keeping me in a walled garden. This TV is worth less than nothing to me “.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback about the Pioneer 40” Class LED HD Smart Xumo TV. We appreciate your insights on the Plex feature and understand how important it is for you to access your home server. Your comments are valuable to us as we strive to improve our products and services. We hope you continue to enjoy the other features of the TV and we are here to assist you with any further questions or needs. Jeth | Pioneer. https://www.bestbuy.com/site/pioneer-40-class-led-hd-smart-xumo-tv/6569888.p?skuId=6569888
Almost got scammed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was scheduled to ship in two days then it was delayed. The seller never shipped the item to the postal service. I received a full refund but this was a very unpleasant experience
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello MadronicaW! Thank you for sharing your experience. We’re truly sorry to hear about the delay and the inconvenience it caused. It’s disappointing when expectations aren’t met, especially when it comes to shipping and communication. We’re glad you received a full refund, but we understand that the overall experience was frustrating. Your feedback is important and helps highlight areas where improvement is needed.
Keith | Pioneer Support
not worth 100
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've always thought Pioneer was a good brand, but this tv kind of sucks. Poor picture quality, and annoying to set up through Xumo.
No, I would not recommend this to a friendVery junk quality..
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy this junk, only used for once since I bought it, and less than 2 months that the speaker doesn't work, no matter how you reset it to factory settings still no sounds. Very junk product.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, Electrics. We are sorry to hear about the issue with the speaker on your Pioneer 40” Class LED HD Smart Xumo TV. Your feedback is important, and we appreciate you bringing this to our attention. We are committed to providing quality products and want to ensure you receive the best possible support. Tine | Pioneer Support
no audio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fortunately, it broke within the 15 day return period, there were sporadic audio from the very first day we bought it, whether it was through the optical or through the speakers
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear about the audio issues you encountered and that the product did not perform as expected. It’s good to know you were able to return it within the return period, and we appreciate you bringing these concerns to our attention. Feedback like yours is important as it helps us identify areas where we can improve product reliability and customer satisfaction.
Keith | Pioneer Support
Fraud
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the TV as a Xmas gift for my son. My brother tell me the TV is not a 40in. I argue with him and tell him that’s what I paid for. Two days ago he measured the TV because he was about to mount it for me and it was 35in. I don’t know if it’s Pioneer or Best Buy who cheated me but I’m done purchasing from both.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback about the Pioneer 40” Class LED HD Smart Xumo TV. We appreciate your input and are always looking for ways to improve our products. If you have any issues or need further clarification, please don't hesitate to call us . Jeth | Pioneer Support.
Broken Screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.when I receive my package to get out the box, the screen was broken. Had to return it, but never order another TV from Best Buy again.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're truly sorry to hear about the damaged TV upon arrival. We understand how frustrating that must have been and appreciate your feedback. We'll work to improve our packaging and service.
- Shiela | Pioneer Support
Not a good tv model
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model tv has glitches !! It cuts on and off by itself, sometimes , it just broad casts in Spanish , it’s not a good buy. I’m trying to get rid of it now. It hasn’t even been 30 days yet!
No, I would not recommend this to a friendNo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned half the time the screen froze.. I would unplug and replug didn’t help . I would rescan everything didn’t help .. tried calling Geek Squad they didn’t know how to help.. Called manufacturer they didn’t understand due to language barrier
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback, MarionK. We're sorry to hear about the issues you experienced with the Pioneer 40” Class LED HD Smart Xumo TV. Your input is valuable to us, and we appreciate you taking the time to let us know. Jeth | Pionner Support.
Wifi broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box of Wi-Fi did not work we took it in the living room so it was right next to the router it still didn't work change channels so there was no conflicting channels still doesn't work. Sorry I'll have to be returning this what a waste of my time.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for reaching out and sharing your experience with your Pioneer 40” Class LED HD Smart Xumo TV. I genuinely apologize for the frustration you've encountered with the Wi-Fi connectivity right out of the box. It’s disappointing to hear that the TV did not meet your expectations, especially when you took the time to troubleshoot the issue.
We strive to ensure that our products deliver a seamless experience, and it’s clear that we fell short in this instance. If you’re open to it, I would be happy to assist you in exploring some troubleshooting steps that may help resolve the issue before you proceed with the return. Sometimes, simple adjustments can make a significant difference.
Please let me know if you would like to try any additional support or if you have any other questions. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve.
Pioneer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HDMI1 ,2 and 3 not working also the antenna too
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. We’re truly sorry to hear that the HDMI ports and antenna aren’t working as expected. That kind of issue can be really frustrating, especially when you're trying to enjoy your TV without interruptions. We understand how important reliable connectivity is, and we appreciate you taking the time to let us know. Your feedback helps us work toward better solutions and support.
Keith | Pioneer Support