Customer Ratings & Reviews
- Model:
- PN40-551-24U
- SKU:
- 6569888
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 40” Class LED HD Smart Xumo TV's picture quality, ease of use, and its affordability. Many appreciate the straightforward setup and lightweight design, while some experienced difficulties with connectivity and app limitations. A few users also noted issues with the remote control. Overall, the positive feedback on picture quality and price outweighs the negative comments regarding other features.
This summary was generated by AI based on customer reviews.
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv came cracked and could’nt be accommodated due to policy
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there, thanks for your feedback. We're sorry to hear about the damage to your TV. We understand how frustrating this must be, and we want to help.
Unfortunately, our manufacturer's warranty doesn't cover accidental damage. We recommend reaching out to the retailer to explore other options they may have for you.
We're always looking to improve, and we appreciate you bringing this to our attention.
- Shiela | Pioneer Support
Horrendous
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible tv, do not waste your money. Lasted 6 months had to take it in for repair and they gave me my money back to get a replacement.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 40” Class LED HD Smart Xumo TV. We appreciate your feedback and are always striving to improve our products and services. Your insights are valuable to us, and we hope to continue providing you with excellent service in the future. Jeth | Pioneer Support.
Bad TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound when bad in less than 30 days. Hope I get a refund or exchange.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for bringing this to our attention. We’re sorry to hear that you experienced sound issues so soon after your purchase. We understand how frustrating that can be, and we hope your return or exchange process goes smoothly. Your feedback is important and will be shared with our team to help improve product quality and reliability.
Keith | Pioneer Support
Bad tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television is very bad, it only lasted almost two months, and it no longer turned on.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your review, ADRIANAM. We're truly sorry to hear your TV stopped working after such a short time. That’s definitely not the experience we want for our customers, and we appreciate you sharing this so we can work toward better reliability. Tine |Pioneer Support
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv had no volume. Always connected from Headset. Would Turn off periodically. Returned it for repairs . Had to get an exchange
No, I would not recommend this to a friendSound malfunction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound malfunctions. Some days I have sound, and some I don’t. I’ve trouble shooted…definitely a wiring issue
No, I would not recommend this to a friendPioneer 40 'tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that i can speak in the remote and tern channels
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, Msmichellefenn71. We're glad the voice control on the remote made it easier to navigate and enhanced your experience. It’s great to hear you’re enjoying the functionality. Tine | Pioneer Support
Fail experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV already stop working dont even know what else to say but very disappointed.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, AndrewJ. We are sorry to hear that your Pioneer 40” Class LED HD Smart Xumo TV stopped working so soon. Your feedback is important, and we appreciate you bringing this to our attention. We remain committed to providing quality products and ensuring the best possible customer support. Tine | Pioneer Support
Bad brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend this brand, audio went out in 5 days after purchase.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, user688659. We are sorry to hear that the audio on your Pioneer 40” Class LED HD Smart Xumo TV stopped working so soon after purchase. Your feedback is important, and we appreciate you bringing this to our attention. We remain committed to providing quality products and ensuring the best possible customer support. Tine | Pioneer Support
Broken tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was broken in box that had beed taped over. Whenwenopened the box after the holidays we realised that it as a broken tv inside
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your recent experience with our Pioneer 40” Class LED HD Smart Xumo TV. We sincerely apologize for the inconvenience you encountered with receiving a damaged product.
We understand how disappointing it can be to open a new TV only to find it broken, especially after the holiday season. Our goal is to ensure that our products arrive in perfect condition, and it appears that we fell short in this instance.
To address this issue, we encourage you to reach out to our customer service team directly. They will be able to assist you with the return process and ensure you receive a replacement as quickly as possible. Your satisfaction is our top priority, and we want to make sure you have a positive experience with our products.
Thank you for your understanding, and we appreciate your support as we strive to improve our packaging and shipping processes.
bad bad tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy pioneer. the sound does not work. the picture quality was terrible.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback on the Pioneer 40” Class LED HD Smart Xumo TV. We appreciate you taking the time to let us know about your experience. Your comments are valuable to us, and we're glad you shared them. Jeth | Pioneer Support.
USB Support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.USB support/functionality is terrible.....similar to 10 year old TVs
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, DennisG, for sharing your feedback on the Pioneer - 40” Class LED HD Smart Xumo TV. We appreciate your insights on the USB support and functionality. Your experience is important to us, and we will use your comments to continue improving our products and services. Thank you for taking the time to let us know your thoughts. Jeth | Pioneer Support
Precaution
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound went out on this TV. Don’t buy it's defective.
No, I would not recommend this to a friendfatz
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no screws for the tv stand trying to get them don't get no responce
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your review, Fattz. I'm sorry to hear about the missing screws for your TV stand and the lack of response. For immediate assistance, please reach out to Best Buy customer service at 1-888-237-8289 or the Pioneer Hotline at 1-800-421-1404. They will be able to help you resolve this issue.
- Shiela | Pioneer Support
Pioneer xumo tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv isn't any good. This is the worst tv i ever buy .Not any good at all.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, Slimsunshine67, for sharing your feedback. We're sorry to hear that the Pioneer 40” Class LED HD Smart Xumo TV didn't meet your expectations. Your input is valuable to us, and we appreciate you taking the time to let us know about your experience. If you have any further comments or need assistance, we're here to help. Jeth | Pioneer Support.
DO NOT BUY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DIDNT RECEIVE MY TV UNFORTUNATELY THEY SCAMMED ME dont buy
No, I would not recommend this to a friendNot a good tv for game consoles
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good brand returned x 2 my son wasn’t apply to play his Xbox gave a green snowy screen
No, I would not recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is no good. I. .............
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .It must be disappointing to experience such issues. If you haven’t already, you might want to check the picture settings to see if any adjustments can improve the quality. Sometimes, tweaking the brightness, contrast, or sharpness can make a significant difference. If the problem persists, it might be worth reaching out to Pioneer’s customer support for further assistance. I hope you’re able to find a solution that enhances your viewing experience! Patricia | Pioneer Support
- Pros mentioned:Picture quality
Nice bedroom/video game TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for son to play video games on. Easy to navigate and operate Smart-TV functions. Good picture and sound. Got it on sale so I’m satisfied with quality versus price.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks so much, 513Dutchie! We're thrilled to hear the Pioneer 40" Smart Xumo TV is a hit in your household, especially for gaming. It’s great that the Smart-TV features are easy to use and that the picture and sound quality meet your expectations. We’re proud to offer a product that delivers solid performance at a great value. Wishing your son many fun gaming sessions ahead! Patricia | Pioneer Support
- Pros mentioned:Picture quality
Pioneer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great size and picture. Overall a great TV. I am very satisfied with my purchased.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your wonderful feedback on the Pioneer 40” Class LED HD Smart Xumo TV, MacliseJ! We're delighted to hear that you're enjoying the great size and picture quality, and that you're very satisfied with your purchase. Your positive experience is very important to us, and we appreciate you taking the time to share it. Jeth | Pioneer Support.