Customer Ratings & Reviews
- Model:
- PN50951-22U
- SKU:
- 6462308
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 50" Class LED 4K UHD Smart Fire TV's picture quality, ease of use, and affordability. Many also appreciate the smart TV functionality and the lightweight design, making it easy to set up and mount. However, some customers experienced issues with the remote control and reported problems with the volume control. A few also mentioned concerns about the TV stand and refresh rate.
This summary was generated by AI based on customer reviews.
Dark scenes suck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has ashimmering on dark scenes in all picture modes.
No, I would not recommend this to a friendSleep timer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know why it has such great reviews! I’m going to have to return this! If u don’t set the timer the tv will rest but not turn off totally but enough so u can’t watch your program at 5 min! It’s a hassle! I just want to watch tv ! It’s just too complicated! Sometimes u set it and it works and sometimes it goes into sleep mode after 5 min anyways!the tv is more trouble than it’s worth!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Anne3735!
Thank you for taking the time to review our Pioneer - 50" Class LED 4K UHD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1(888) 287-7658 8am - 9pm CT Monday to Saturday, we'll be more than happy to assist you regarding this matter.
Pioneer Support
Alvin
http://www.usca.pioneer-tv.com
Not a good start for pioneer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These pioneer branded TVs which are not really pioneer are terrible. The quality control is horrible first one I got had a burning smell took it back . Second one had the energy saver sticker embedded in the screen and ruined it. Was done with this brand which I’m hearing rumors tcl makes . Colors were also too dark and tv is really bulky for 2021. Buy at your own risk
No, I would not recommend this to a friendTv 50 in
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 years i throw it in garbage sound without pictures
No, I would not recommend this to a friendPioneer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm having trouble with this TV. When changing from one app to another, I sometimes lose either the audio or the visual. I then have to unplug my set wait about 30 seconds replug and then it's working. So sad, would like to exchange.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi,
Sorry to hear it, could you please try below suggestions?
(1) Go to app store to find any wifi speed test app to make sure your internet performance is good enough? For 4K contents at least wifi need 25 M above.
(2) To make sure you have the latest firmware version, go Home > Settings > Device&Software > About > Check for system update.
(3) If still not work, please go settings -> about to do Factory Reset (but all users setting will be missed).
(4) After factory reset, if your remote not work, try this: Press and hold at the same time for 12 seconds the following 3 buttons: DPAD-left, back and menu (≡). Then, to pair again the remote press and hold the Home Button for about a minute.
(5) If you need personalized assistance please call 1 (855) 527-2411 available from 8 am to 9 pm CT everyday.
Looks good at first but has issue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This display looks good at first inspection but it has a lot of problems. Low light scenes look under water from motion blur. Video output randomly freezes regardless of input selection, and if you switch out from a kids profile to an adult profile, and then back to a kids profile it will not play any content. Amazon support was unable to help with this and claimed they have never heard of this issue, I certainly couldn't find any other reports online, so maybe no one is really doing this. In short, I regret purchasing this television, I should have spent more, which I am now forced to do and this purchase is a total loss.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello AnthonyK,
We're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Pioneer Support
https://www.pioneerelectronics.com/PUSA/
Do not buy fire tvs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUT ANYTHING FIRE OS INCLUDED....ITS GLITCHY HANGS UP AND IS OVERALL A HUUUUUGGGGGEESE P.I.T.A!!!!!!! WHY CAN'T WE GET A OS SYSTEM THAT WORKS INSTEAD OF TRYING TO CONSTANTLY SELL YOU CRAP... JUST MAKE IT WORK SMOOTHLY
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello there,
I am so sorry to hear that your experience with our Pioneer - 50" Class LED 4K UHD Smart Fire TV. We appreciate your trust in our products and the time you took to share your experience with it. I'm really sorry to read that you are experiencing this issue with one of our products. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. We truly appreciate your feedback, please feel free to reach out to us if you have any questions or doubts.
Pioneer Support
Louise
https://www.pioneerelectronics.com/PUSA/AboutPioneer/Contact+Us
not worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the tv is off and you can see the red power light, if it is completely red, the tv will not power on. If it is a little red, the tv will power on. When you are able to get it to power on, it will power back off. only works 50% of the time. This is with plugging, unplugging, trying to get the little of red light on to power on.
No, I would not recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible tv, died within 6 months. I highly recommend going with a different tv
No, I would not recommend this to a friendSound goes off randomly after turning off the tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It hasn’t even been 2 weeks since i bought it and yet the sound of the tv goes completely off from time to time, and i have to unplug it and plug it back in to fix it.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Anderson,
We apologize for your experience with this product. Hearing your feedback is important for us to improve the quality of this TV. If there is anything that we can assist you with, please contact us at (888)287-7658 for further assistance.
Pioneer Support
Lea
http://www.usca.pioneertv.com/en/model.html
Color problems
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although it was a good price the tv did not last a year with out problems. The color has become unmanageable I purchased this tv on August 9 2022.
No, I would not recommend this to a friendNoise lines 1st week of unboxing,bestbuy useless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought tv for my son June 17. Was picked up but never unboxed till this week. The tv is now showing all kinds of noise lines across the screen. Have done updates and resets to no avail. Called Best Buy and they were useless. Doesn’t matter if you have a my Best Buy account or anything they can’t help you since it only has a store 15day warranty. What crap. Canceling that account asap. Will try to contact tv manufacturer and see if they can help.
No, I would not recommend this to a friendGreat when it worked.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It WAS a great TV when it worked. The backlight at random stopped working after owning this TV just over 2 years. In to the trash it goes, no way to repair, no way to recycle.
No, I would not recommend this to a friendNot great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The t.v has been glitching and it does not allow us to hear the sound a lot of the time. Sometimes the screen goes black def glad i got the warranty in this.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi KiraA,
Thanks for taking the time and effort to leave a review with our Pioneer - 50" Class LED 4K UHD Smart Fire TV. We do apologize for this disappointing experience that you had with this product because the screen keeps glitching and the audio is not working properly. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Pioneer Products
Lisa
https://www.pioneerelectronics.com/PUSA/
- Cons mentioned:Remote control
Remote broke
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like others, remote control stopped working after 2 months
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there! Thank you for writing a review about our 50" Class LED 4K UHD Smart Fire TV! We know how frustrating is that your fire remote has stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Best Buy Support. https://www.bestbuy.com/
Ehh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a big tv and all but it does have some flaws like for one I ordered a 50 inch and when it came in I measured it and it’s only 44inches but I paid 299.95 for it
I would recommend this to a friend- Cons mentioned:Stand
Pioneer TV bought from Best Buy Vernon Hills IL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing screws for stand. Missing power cord......
No, I would not recommend this to a friend Color went out when I turned it on.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv but color started going out within 10 days. So I returned it. I would have to turn tv on and off for it to work properly.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Angel,
Thanks for taking the time and effort to leave a review with our Pioneer - 50" Class LED 4K UHD Smart Fire TV. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Pioneer Products
Lisa
https://www.pioneerelectronics.com/PUSA/
Poor quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know if it only for me but it has poor connection quality. I cant install disney plus and other apps have glitches
No, I would not recommend this to a friend- Cons mentioned:Remote control
Don’t, just dont
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with no remote control, couldn’t even turn it on! Waste of time
No, I would not recommend this to a friend